--- title: Jitbit Helpdesk Reviews meta\_title: 'Jitbit Helpdesk Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 53 reviews by the users' company size, role or industry to find out how Jitbit Helpdesk works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 53 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Jitbit Helpdesk Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Jitbit Helpdesk but has limited features. Are you part of the Jitbit Helpdesk team? [Upgrade your plan](https://my.g2.com/jitbit-helpdesk/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! Jitbit Helpdesk is a great support ticketing system, offered both as a SaaS and "on-premise" versions at a very reasonable price. Comes with a mobile app, powerful integrations, SAML- and windows-integrated authentication. Not to mention all the standard helpdesk feature, like Knowledge base, file attachments, email integration, live updates, agent collision detection, and all the rest * * * Seller [Jitbit Software](https://www.g2.com/sellers/jitbit-software-1d6d9da2-3fd1-44b2-b19c-a2b77e0ea122) Discussions [Jitbit Helpdesk Community](https://www.g2.com/products/jitbit-helpdesk/discuss) Languages Supported Arabic, Czech, Danish, German, English, Estonian, Finnish, French, Hebrew, Italian, Latvian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Swedish, Turkish Solution Type Best-of-Breed Overview by Alex Yumashev (CEO/Founder Jitbit) Show More ## Pricing Pricing provided by Jitbit Helpdesk. ### SaaS (hosted) $24 ### Small $1,199 [ View More Pricing Information ](https://www.g2.com/products/jitbit-helpdesk/pricing) ## Top-Rated Alternatives [ ![Zendesk for Customer Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,019) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Freshdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshdesk") Freshdesk 4.4/5(3,758) ](https://www.g2.com/products/freshdesk/reviews) [ ![Zoho Desk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zoho Desk") Zoho Desk 4.4/5(7,834) ](https://www.g2.com/products/zoho-desk/reviews) [ View All Alternatives ](https://www.g2.com/products/jitbit-helpdesk/competitors/alternatives) ## User Insights Average based on 53 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") UR Verified User in Retail Mid-Market (51-1000 emp.) 8/17/2018 "Not as helpful as it should be" 2/5 What do you like best about Jitbit Helpdesk? I like that you can track requests that come in and prioritize them Review collected by and hosted on G2.com. What do you dislike about Jitbit Helpdesk? It's not very user friendly and hard to manage large volumes of requests. I also feel like this would work better if it were an add on/plugin in an email system (such as gmail or outlook) Review collected by and hosted on G2.com. Recommendations to others considering Jitbit Helpdesk: Geared more towards IT communications. Not the best tool for company wide communication Review collected by and hosted on G2.com. What problems is Jitbit Helpdesk solving and how is that benefiting you? The main benefit of this product is that it allows you to track the volume of tickets coming in and easily direct tickets to the appropriate parties Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about Jitbit Helpdesk? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Jitbit Helpdesk ](https://www.g2.com/products/jitbit-helpdesk/discussions/new) GU Guest User What is Jitbit Helpdesk used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-jitbit-helpdesk-used-for) [ View all Discussions ](https://www.g2.com/products/jitbit-helpdesk/discuss) ## Pricing Options Pricing provided by Jitbit Helpdesk. ### SaaS (hosted) $24 ### Small $1,199 ### Company $1,899 [ View More Pricing Information ](https://www.g2.com/products/jitbit-helpdesk/pricing) Jitbit Helpdesk Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b4de3f87b12321882f19b7a93f94109c/zendesk-for-customer-service.png "Product Avatar Image") Zendesk for Customer Service 4.3/5(7,019) [ Compare Now ](https://www.g2.com/compare/jitbit-helpdesk-vs-zendesk-for-customer-service) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8eac408c131f013530178efd9a9ca600/freshdesk.png "Product Avatar Image") Freshdesk 4.4/5(3,758) [ Compare Now ](https://www.g2.com/compare/freshdesk-vs-jitbit-helpdesk) ##### ##### Jitbit Helpdesk Features Platform Customization User, Role, and Access Management Reporting Ticket and Case Management Ticket Creation User Experience Ticket Response User Experience Workflow Communication Channels Customer Portal Email to Case Internal Use Customization [ View More Features ](https://www.g2.com/products/jitbit-helpdesk/features) ##### Categories on G2 [Live Chat](https://www.g2.com/categories/live-chat)[Help Desk](https://www.g2.com/categories/help-desk) ##### Explore More [What campaign performance analytics and candidate quality metrics do the best programmatic job advertising platforms provide so talent teams can continuously improve rather than just set and forget?](https://www.g2.com/discussions/what-campaign-performance-analytics-and-candidate-quality-metrics-do-the-best-programmatic-job-advertising-platforms-provide-so-talent-teams-can-continuously-improve-rather-than-just-set-and-forget)[Top-rated MFT software solutions](https://www.g2.com/discussions/top-rated-mft-software-solutions)[Leading software for automating customer support services](https://www.g2.com/discussions/leading-software-for-automating-customer-support-services) [Accounting Firms in Indianapolis](https://www.g2.com/categories/accounting-firms/locations/indianapolis-in-us)[Top tools for tracking email opens and link clicks](https://www.g2.com/discussions/what-are-the-top-tools-for-tracking-email-opens-and-link-clicks)[Pros and Cons Details](https://www.g2.com/products/jitbit-helpdesk/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)