--- title: Jitbit Helpdesk Reviews meta_title: 'Jitbit Helpdesk Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 53 reviews by the users' company size, role or industry to find out how Jitbit Helpdesk works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 53 scale: '5' date_modified: '2026-08-07' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Jitbit Helpdesk Reviews **Vendor:** Jitbit Software **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.3/5.0 **Total Reviews:** 53 ## About Jitbit Helpdesk Jitbit Helpdesk is a great support ticketing system, offered both as a SaaS and "on-premise" versions at a very reasonable price. Comes with a mobile app, powerful integrations, SAML- and windows-integrated authentication. Not to mention all the standard helpdesk feature, like Knowledge base, file attachments, email integration, live updates, agent collision detection, and all the rest ## Jitbit Helpdesk Pros & Cons **What users like:** - Users value the **customizability** of Jitbit Helpdesk, enabling them to tailor the ticketing system to their needs. (1 reviews) - Users value the **customization** of Jitbit Helpdesk, allowing tailored ticketing solutions for their specific needs. (1 reviews) **What users dislike:** - Users note the **old school design** and fewer features compared to pricier competitors, affecting overall scalability. (1 reviews) - Users note the **limited features** of Jitbit Helpdesk compared to pricier competitors, impacting its overall effectiveness. (1 reviews) - Users criticize Jitbit Helpdesk for its **poor performance** , citing outdated design and lack of features compared to competitors. (1 reviews) ## Jitbit Helpdesk Reviews ### 1. Streamlined Membership Support with Automation Enhancements **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2026 **What do you like best about Jitbit Helpdesk?** I think one of the best things about Jitbit Helpdesk is its ability to do automation based on ticket contents. It helps in keeping track of outstanding tickets, looking for keywords, reopening tickets, and ensuring people get the help they need. The software's capacity to structure and organize conversations while handling requests separately from daily tasks is extremely useful. It keeps all messages organized, which is particularly helpful since relying on email can become overwhelming. Additionally, I found the initial setup to be pretty easy. **What do you dislike about Jitbit Helpdesk?** I think the automation can still be improved. One of the things that happens is when a ticket is closed, sometimes people respond back to it. I think sending reminders when tickets have gone past their due dates needs more automation. **What problems is Jitbit Helpdesk solving and how is that benefiting you?** I use Jitbit Helpdesk to keep all messages organized, so I don't have to rely on overwhelming emails. It maintains structured conversations, separates help requests, and allows for automation. ### 2. Excellent Ticketing Tool for all Industry types **Rating:** 5.0/5.0 stars **Reviewed by:** Luis M. | Head of Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2025 **What do you like best about Jitbit Helpdesk?** User-friendly, ability to set it up in Dark Mode, Easy to integrate to other applications through its extensive API, Real-Time and Historical Reports. We use it daily with various customers. It was easy to implement and has lots of useful features. **What do you dislike about Jitbit Helpdesk?** None so far, we've been using it for the last 4 years. **What problems is Jitbit Helpdesk solving and how is that benefiting you?** We support Billing Customer interactions for the Health Care industry, we use Jitbit to log all tasks pertaining to the interactions we have with patients that require follow-up after having interacted through phone calls or emails. It helps us keep track of things and make sure nothing falls through the cracks. ### 3. JitBit is awesome for a smaller business **Rating:** 4.5/5.0 stars **Reviewed by:** Kat S. | IT Systems Analyst III, Mid-Market (51-1000 emp.) **Reviewed Date:** October 03, 2024 **What do you like best about Jitbit Helpdesk?** Analytics, customization of ticketing system **What do you dislike about Jitbit Helpdesk?** Old school design, less features than the more expensive vendors out there, scalability **What problems is Jitbit Helpdesk solving and how is that benefiting you?** Helpdesk solution ### 4. Simple yet Powerful Helpdesk software **Rating:** 5.0/5.0 stars **Reviewed by:** Curtis N. | Database & Systems Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2021 **What do you like best about Jitbit Helpdesk?** The simple UI with even simpler user ticket submission helps with adoption. The SQL Server back-end allows for easy to create integrations to third party software. We buy the high-end with source so we can modify a few pages to work as we want them to. The workflows are easy to use and the KB system works wonders when tied to categories. **What do you dislike about Jitbit Helpdesk?** Some of the email filtering could be better as technicians sometimes only work with one "Company" or building. **What problems is Jitbit Helpdesk solving and how is that benefiting you?** Problem was an aging and uncustomizable ticketing system... We had many feature benefits and the end users love it. It is integrated with our internal websites as well as out asset management system. ### 5. Helpful tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Civil Engineering | Mid-Market (51-1000 emp.) **Reviewed Date:** September 03, 2021 **What do you like best about Jitbit Helpdesk?** It makes it so easy to troubleshoot things at the company **What do you dislike about Jitbit Helpdesk?** There is nothing to dislike about this software **What problems is Jitbit Helpdesk solving and how is that benefiting you?** It has solved the problem of tickets being disorganized or forgotten ### 6. Nice ticketing app **Rating:** 5.0/5.0 stars **Reviewed by:** Anastasia B. | Marketing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** September 21, 2020 **What do you like best about Jitbit Helpdesk?** We tried two different apps, both more expensive than Jitbit, and finally settled on this one b/c that’s what our end-users found the easiest to work with. **What do you dislike about Jitbit Helpdesk?** The chat notifications on the mobile app can be 10-20 seconds late **Recommendations to others considering Jitbit Helpdesk:** This looks as a pretty basic app on the surface, but give it a chance and you’ll discover all the advanced features like automation rules, SLAs, chat, Assets etc. **What problems is Jitbit Helpdesk solving and how is that benefiting you?** Public-facing helpdesk for customers. Finding the previous conversation with the customer is really easy ### 7. "Astounding" **Rating:** 5.0/5.0 stars **Reviewed by:** Linda J. | Customer Service Representative, Restaurants, Mid-Market (51-1000 emp.) **Reviewed Date:** March 15, 2019 **What do you like best about Jitbit Helpdesk?** We trialed a few diverse Help Desk/Ticketing arrangements from different sellers and in various value ranges (counting free). We wound up experiencing passionate feelings for Jitbit because of its speed to run, straightforwardness to introduce, reinforcement, relocate, and refresh and awesome care staff. I believe that my most loved thing may must be the way responsive the merchant support is; we've had a few recommendations turned out to be real highlights throughout the years. **What do you dislike about Jitbit Helpdesk?** I don't love the jobs framework. There are "experts", "directors", and "clients". The specialists can be per-classification, however then they are still apparently something other than clients on the classes for which they are not experts. Likewise, there doesn't appear to be a decent method to enable a client to have full perused access to all tickets in a classification or area without giving them specialist access too. **Recommendations to others considering Jitbit Helpdesk:** The Jitbit helpdesk arrangement is an extraordinary arrangement whether you have 1 or numerous specialists dealing with various classifications of issues. Too we have executed extra depts. to use the framework as the ticketing and the email warnings are incredible resources for this instrument. **What problems is Jitbit Helpdesk solving and how is that benefiting you?** At first, we were searching for a ticketing framework for our interior innovation help work area. We wound up rapidly including our Facilities group and later our open administrations group for outer supporters to get help and set up uncommon accumulations and suggestions. ### 8. "JitBit Helpdesk is G00D!" **Rating:** 5.0/5.0 stars **Reviewed by:** Grey G. | Chief Technology Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 15, 2019 **What do you like best about Jitbit Helpdesk?** We trialed a few distinctive Help Desk/Ticketing arrangements from different sellers and in various value ranges (counting free). We wound up beginning to look all starry eyed at Jitbit because of its briskness to run, straightforwardness to introduce, reinforcement, relocate, and refresh and awesome care staff. I feel that my most loved thing may must be the manner by which responsive the seller support is; we've had a few recommendations turned out to be real highlights throughout the years. **What do you dislike about Jitbit Helpdesk?** I don't love the jobs framework. There are "experts", "heads", and "clients". The specialists can be per-class, however then they are still apparently something beyond clients on the classifications for which they are not professionals. Likewise, there doesn't appear to be a decent method to enable a client to have full perused access to all tickets in a classification or segment without giving them professional access too. **Recommendations to others considering Jitbit Helpdesk:** Pull out all the stops! I believe it's very justified, despite all the trouble to do the free preliminary. In general, we regularly avoid cloud items and like to run with on premises arrangements, so's what we've finished with Jitbit also. **What problems is Jitbit Helpdesk solving and how is that benefiting you?** At first, we were searching for a ticketing framework for our inside innovation help work area. We wound up rapidly including our Facilities group and later our open administrations group for outer benefactors to get help and set up unique accumulations and suggestions. ### 9. It's efficient and intuitive **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Management Consulting | Enterprise (> 1000 emp.) **Reviewed Date:** April 02, 2019 **What do you like best about Jitbit Helpdesk?** I like the simple Jitbit interface, it's intuitive. In addition, it reduces the attention of repetitive tasks and allows us to focus on priority tasks such as solving tickets with a high level of urgency. It is agile software, ticket management is simple. It is really efficient since it increases the productivity of the support team. **What do you dislike about Jitbit Helpdesk?** I think it lacks some advanced customization features. **Recommendations to others considering Jitbit Helpdesk:** Jitbit is compact and with basic functions to improve customer service. The price is affordable for small and medium companies that want to grow. **What problems is Jitbit Helpdesk solving and how is that benefiting you?** For our organization, customer service is better thanks to the ticket system and the automation of repetitive tasks. The metrics that give us the periodic reports are essential to measure performance support team. ### 10. Perfect and amazing for internal work queues **Rating:** 4.5/5.0 stars **Reviewed by:** Joe T. | Hiring Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2019 **What do you like best about Jitbit Helpdesk?** The ability to create custom actions with JSON/Links/whatever allowed quick and dirty integration with a handful of internal projects; closing off of tickets in JIRA, kicking off builds in Buildmaster, and generally any API action you want is within reach. **What do you dislike about Jitbit Helpdesk?** No group level permissions Pure social media integration. The software is desperately missing the ability to log out a user. As admins, we use a regular user for working with tickets and an admin user for administrative tasks. Currently, there's no way to switch between the two without deleting cookies, going Incognito, or using a different browser. Very cumbersome. **Recommendations to others considering Jitbit Helpdesk:** If you need the software for ticket management, then this is the one. **What problems is Jitbit Helpdesk solving and how is that benefiting you?** To manage our incoming customer support e-mail. Easy to use, streamlined ticket management and help desk software solution. We've realized easier and more efficient management of ticket workflows, as well as more timely resolution of tickets. **Official Response from Alex Yumashev:** > Hi, many thanks for the review. Just a quick note: there's the "Impersonate" button in the user profile that allows an admin to "become" hat user for a while ### 11. Great ticket management system **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Management Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2019 **What do you like best about Jitbit Helpdesk?** JitBit is easy to configure, UI is clean and user-friendly. The ticket system is one of the best features of JitBit. The created tickets can be viewed in the main panel of the software, the fields are shown as date, agent in charge, priority and status. The best thing is that we can categorize the tickets using the automation rules and can customize the fields. It also provides the ability to integrate with multiple applications to improve its performance. It is a simple technological product that provides great results. **What do you dislike about Jitbit Helpdesk?** I have no negative comments to add. It works seamlessly. **Recommendations to others considering Jitbit Helpdesk:** I recommend it because it adapts to the needs of any company, it gives good value for money and increases the efficiency of customer service team. **What problems is Jitbit Helpdesk solving and how is that benefiting you?** Improves customer interaction and gives us a solution to solve user's problems quickly. ### 12. Fantastic Helpdesk solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Networking | Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2016 **What do you like best about Jitbit Helpdesk?** This tool continues to evolve as a very powerful helpdesk solution for multiple techs. **What do you dislike about Jitbit Helpdesk?** We are happy with the solution as they continue to come out with updates adding to the existing features we really like with the tool. **Recommendations to others considering Jitbit Helpdesk:** The Jitbit helpdesk solution is a great solution whether you have 1 or many techs taking care of multiple categories of problems. As well we have implemented additional depts. to utilize the system as the ticketing and the e-mail notifications are great assets for this tool. **What problems is Jitbit Helpdesk solving and how is that benefiting you?** We are able to have a highlevel overview of all our support tickets and they are all broken down in reports where we can drill into a particular category and then into a particular day, month, year or even a Technician. ### 13. I greatly enjoy the most advanced technical platform - MS SQL Server and ASP.NET. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** April 02, 2019 **What do you like best about Jitbit Helpdesk?** It assign agents to different areas. Control tickets visibility, tracksyour assets and assign them to users. You can attach documents, screenshots and PDFs to your tickets. Maintain a knowledge-base. Tag and categorize your tickets. And enjoy the most advanced technical platform - MS SQL Server and ASP.NET. **What do you dislike about Jitbit Helpdesk?** There is nothing about this that I do not like. **Recommendations to others considering Jitbit Helpdesk:** I highly reccomend this software for ease of use and organizational skills. **What problems is Jitbit Helpdesk solving and how is that benefiting you?** We are now maintaining a knowledge-base, we can tag and categorize tickets. And enjoy the most advanced technical platform - MS SQL Server and ASP.NET. ### 14. Amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Sam L. | Assistant Network Administrator, Libraries, Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2018 **What do you like best about Jitbit Helpdesk?** We trialed several different Help Desk / Ticketing solutions from various vendors and in different price ranges (including free). We ended up falling in love with Jitbit thanks to its quickness to run, ease to install, backup, migrate, and update and fantastic support staff. I think that my favorite thing may have to be how responsive the vendor support is; we've had several suggestions become actual features over the years. **What do you dislike about Jitbit Helpdesk?** I don't love the roles system. There are "technicians", "administrators", and "users". The technicians can be per-category, but then they are still seemingly more than just users on the categories for which they are not technicians. In addition, there doesn't seem to be a good way to allow a user to have full read access to all tickets in a category or section without giving them technician access as well. **Recommendations to others considering Jitbit Helpdesk:** Go for it! I think it's definitely worth it to do the free trial. As a whole, we typically stay away from cloud products and prefer to go with on premises solutions, so that's what we've done with Jitbit as well. **What problems is Jitbit Helpdesk solving and how is that benefiting you?** Initially, we were only looking for a ticketing system for our internal technology help desk. We ended up quickly adding our Facilities team and later our public services team for external patrons to receive help and set up special collections and recommendations. ### 15. As a Quality Systems Manager, I relied on Jitbit Help Desk to keep customers happy! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2018 **What do you like best about Jitbit Helpdesk?** How quick it was to set up and the mobile app which helps me stay connected and updated. **What do you dislike about Jitbit Helpdesk?** Had some compatibility issues with Chrome initially that I had to take care of. **Recommendations to others considering Jitbit Helpdesk:** N/A **What problems is Jitbit Helpdesk solving and how is that benefiting you?** We used a proprietary quality management software system to track customer and supplier issues. Although the software is great, as the architect and administrator I needed a system for helping my internal customers submit and track issues they were having. ### 16. JitBit Helpdesk is Great! **Rating:** 4.5/5.0 stars **Reviewed by:** Christian M. | Enterprise (> 1000 emp.) **Reviewed Date:** December 28, 2017 **What do you like best about Jitbit Helpdesk?** I like that the system is able to be used both on mobile platforms and on desktop platforms universally. It makes it easy for a technician who is always on the go to be able to access it any way shape or form. **What do you dislike about Jitbit Helpdesk?** The app they developed is really under developed. Functionality wise, the desktop version allows for more use then the mobile. The mobile is clunky and unable to do critical functions that a tech on the go would want. Luckily chrome allows desktop mode, but its still difficult to utilize. **What problems is Jitbit Helpdesk solving and how is that benefiting you?** We utilize this in the school district to track tickets on all fronts. Be it Field techs, Network Techs, Testing Database Engineers, Information software, or down to the simplest of forms, phones. This really helps us keep track of time frames on answers, allows for more flow, and comprehensive communication between all departments without losing track of where someone else has gone and what else has been done. The benefits of adding assets as well is great, I do wish we could import a full spreadsheet with columns filled out to make life easier rather then adding assets through their means but I understand that its a difficult to form a solution for every situation. ### 17. Jitbit Helpdesk Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2018 **What do you like best about Jitbit Helpdesk?** After trying numerous different Ticketing and Help Desk products we settled with Jitbit. It was so easy to install and run. It is also easy to get in touch with the vendor with any questions/concerns. **What do you dislike about Jitbit Helpdesk?** The roles seem pre-determined and we haven't figured out a way to change them. Also no group level permissions. **Recommendations to others considering Jitbit Helpdesk:** Very good quality product. I would recommend this product for anyone with a lacking of help desk software. **What problems is Jitbit Helpdesk solving and how is that benefiting you?** Managing customer inquiries as we need a better workflow that is more agile and open. Now we can track customer inquiries with so much ease. ### 18. Excellent helpdesk tool **Rating:** 4.5/5.0 stars **Reviewed by:** Kamran A. | Consultant I.T Infrastructure, Textiles, Enterprise (> 1000 emp.) **Reviewed Date:** July 10, 2018 **What do you like best about Jitbit Helpdesk?** It provides a simple, user friendly interface to helpdesk users. Administrator also has all the options to manage the system. **What do you dislike about Jitbit Helpdesk?** Not much to mention i found it very professional. **What problems is Jitbit Helpdesk solving and how is that benefiting you?** We have been using it to resolve customer requests. To manage approvals for various categories. ### 19. Spectacular Product **Rating:** 5.0/5.0 stars **Reviewed by:** Pablo N. | Empleado, Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2018 **What do you like best about Jitbit Helpdesk?** The ticket assignment system is something that anyone can admire; for me, it is one of the best things by far. **What do you dislike about Jitbit Helpdesk?** The mobile application has a lot to improve; the application needs to be refined in terms of response and help. **What problems is Jitbit Helpdesk solving and how is that benefiting you?** I use it to manage tickets and incidents ### 20. Easy and efficent **Rating:** 4.5/5.0 stars **Reviewed by:** Cody C. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2018 **What do you like best about Jitbit Helpdesk?** Easy to use interface that was able to be used on all browsers with minimal employee training **What do you dislike about Jitbit Helpdesk?** Users could circumvent certain minimum entry points by miscatergoriz8ng tickets **What problems is Jitbit Helpdesk solving and how is that benefiting you?** Internal IT ticket placement has become easy to track and monitor ### 21. Great help desk software for small to midsize businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** December 28, 2017 **What do you like best about Jitbit Helpdesk?** I was using this software at one of my previous jobs and was very pleased with the quality and features of this product. Not only you can reply to your tickets via email (all help desks do!) but also close, assign and so much more. It's strongest part is the concept of remote management - via app or email, anywhere you are. Another good thing - canned responses and solutions that can be shared across your team - true time saver. **What do you dislike about Jitbit Helpdesk?** I didn't find anything bad at all which is unusual for me. **Recommendations to others considering Jitbit Helpdesk:** Write list of tasks your help desks software has to serve then start evaluation trial using cloud version. **What problems is Jitbit Helpdesk solving and how is that benefiting you?** Fast responses to customer requests, remote responses, optimization of customer service request processing ### 22. Amazing Product **Rating:** 5.0/5.0 stars **Reviewed by:** Richa S. | Application Development Senior Analyst, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** November 13, 2017 **What do you like best about Jitbit Helpdesk?** The ticket assigning system is something anyone can look up to. For me it's the best so far. **What do you dislike about Jitbit Helpdesk?** The mobile application of the Jitbit helpdesk need a lot of polishing in terms of service & responsiveness. **Recommendations to others considering Jitbit Helpdesk:** If you need the software for ticket management, then this is the one. **What problems is Jitbit Helpdesk solving and how is that benefiting you?** I am using this for Incident Management and Ticket Management. ### 23. Best For Ticket Management **Rating:** 4.5/5.0 stars **Reviewed by:** Vikas R. | Application Development Analyst, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** November 17, 2017 **What do you like best about Jitbit Helpdesk?** The best feature is for users to manage requests from multiple sources by assigning them customized tags and categories. Different visualizations are available for dashboards and reporting purpose. **What do you dislike about Jitbit Helpdesk?** Improvement in the mobile app much needed. **What problems is Jitbit Helpdesk solving and how is that benefiting you?** Mostly Ticket and Incident Management. ### 24. Ease of use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2018 **What do you like best about Jitbit Helpdesk?** Very user friendly. No downtime or lagging. **What do you dislike about Jitbit Helpdesk?** Inability to easily filter without specific keywords set up by admins. **What problems is Jitbit Helpdesk solving and how is that benefiting you?** Timely responses to customers and clients ### 25. Jitbit helpdesk review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** December 31, 2017 **What do you like best about Jitbit Helpdesk?** Ease of setup, ease of use. We needed a better ticket solution for our Library and this worked perfectly. **What do you dislike about Jitbit Helpdesk?** cloud hosted. I would prefer a solution that we can use on premises. **Recommendations to others considering Jitbit Helpdesk:** Quick and easy to setup if you want to try it out. We found this to be a great product. **What problems is Jitbit Helpdesk solving and how is that benefiting you?** Internal sharepoint helpdesk didn't meet project needs ### 26. Up and running **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2018 **What do you like best about Jitbit Helpdesk?** Extremely easy to use, quick set up. Everything u want to be automated can be **What do you dislike about Jitbit Helpdesk?** Haven't used it enough to not like anything yet **What problems is Jitbit Helpdesk solving and how is that benefiting you?** Love that it is easy to use . This is helping with saving time. Automate and boom. ### 27. Jitbit Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** January 14, 2018 **What do you like best about Jitbit Helpdesk?** Simple - easy to implement and can be implemented within small organizations or large scale operations. **What do you dislike about Jitbit Helpdesk?** Not as many features as it’s competitors. **What problems is Jitbit Helpdesk solving and how is that benefiting you?** Organization of tasks and tickets. ### 28. JitBit - Perfect for a Helpdesk solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2017 **What do you like best about Jitbit Helpdesk?** Jitbit provides the ability to create multiple technicians with one license. Also, the integration with active directory and Google apps makes user management a lot easier. **What do you dislike about Jitbit Helpdesk?** When using active directory there is no log out button. **What problems is Jitbit Helpdesk solving and how is that benefiting you?** A Web based help desk solution for a 150 + users. Submitting tickets via email is also great! ### 29. Long time user and admin of service desks **Rating:** 5.0/5.0 stars **Reviewed by:** Liz D. | Marketing and Business Systems Analyst, Transportation/Trucking/Railroad, Mid-Market (51-1000 emp.) **Reviewed Date:** June 01, 2016 **What do you like best about Jitbit Helpdesk?** A few years ago I came across a hosted help desk software online that seemed to have the right mix of features for an affordable price. I chose to use JitBit for a project that ended up being very successful in part thanks to this software for tracking and responding to customer requests. Each month/quarter/year, JitBit adds features that make sense and are more and more comparable to the big names I used to see on Gartner reports. I used to sell software that cost several times as much and was hardly as easy to admin! For a company getting started with tracking requests, this is a software company to seriously take a look at for your project's needs. Thank you JitBit team! **What do you dislike about Jitbit Helpdesk?** Although they are extremely responsive to email, I miss phone support. It'd be nice to speak with the team directly even though I don't need to. **What problems is Jitbit Helpdesk solving and how is that benefiting you?** Tracking and responding to customer requests in a timely manner. Accountability is clear and follow up is make easier. ### 30. Nice and clean UI, users love it **Rating:** 4.5/5.0 stars **Reviewed by:** John V. | IT manager, Health, Wellness and Fitness, Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2015 **What do you like best about Jitbit Helpdesk?** Not bloated with a zillion features, like some other "everything for everyone" systems, but still a powerful helpdesk. A self-hosted version is a nice addition. We actually chose this product for the self-hosted option, but the company has convinced us to go for the HOSTED one, and we're more than happy we listened to them. Also, loved the "automation" engine ("if this - do that"), the mobile apps and JIRA integration ( we list our internal scripts bugs there and do the change management ). Overall - a very nice and moderately priced app. **What do you dislike about Jitbit Helpdesk?** The asset-management module is pretty basic, although it does the job. Also, no Twitter integration (even though they do offer a workaround for this). No user forums, but the Knowledge-base module does the job. Oh, and their search engine sometimes glitches, especially when you search for weird abbreviations and other "non-existing" words. They claim to fix this in the next release. The iOS app push notifications feature also breaks form time to time, also claim to fix this in the nearest future. **Recommendations to others considering Jitbit Helpdesk:** Make sure you try the hosted trial version, not just the downloadable trial version! The "downloadable" trial has no time limits but has a couple of minor features disabled, so you should test the hosted one to get the whole idea. **What problems is Jitbit Helpdesk solving and how is that benefiting you?** We're a healthcare org's IT department that deal with the employees problems. Also, my team uses the software through smartphones a lot. ## Jitbit Helpdesk Discussions - [What is Jitbit Helpdesk used for?](https://www.g2.com/discussions/what-is-jitbit-helpdesk-used-for) - [How does help desk software work?](https://www.g2.com/discussions/jitbit-helpdesk-how-does-help-desk-software-work) - [What is the best help desk software?](https://www.g2.com/discussions/what-is-the-best-help-desk-software) - [What makes a good ticketing system?](https://www.g2.com/discussions/what-makes-a-good-ticketing-system) - [What is jitbit?](https://www.g2.com/discussions/what-is-jitbit) - [View Jitbit Helpdesk pricing details and edition comparison](https://www.g2.com/products/jitbit-helpdesk/reviews?filters%5Bnps_score%5D%5B%5D=5§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+12%3A40%3A38+-0500&secure%5Bsession_id%5D=d3a4dbd0-396a-4f98-97d7-5a0fcf06e09e&secure%5Btoken%5D=6c29ccc8e4b9b7f28e497497fa37c2230ce3608a772acda9513d0f8144cd4a7d&format=llm_user) ## Jitbit Helpdesk Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech - Generative AI **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice - Video Chat **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Third-Party Integrations - Reporting - Activity Dashboard - Mobile Access **Additional Functionality** - Automated Routing - Chatbot - Reporting & Statistics - Autoresponders - AI Copilot - Real-Time Monitoring - CRM - Gamification - Conversation Intelligence - Customizable Fields - Surveys & Feedback - Key Performance Indicators - Collaboration Tools - Multi-Channel Communication - Voice Recognition - Live Chat - Task Automation - IVR - Language Detection - Multiple Data Sources - Predictive Analytics - API - Alerts/Escalation - Data Security - Interaction Tracking - Prioritization - Secure Data Storage - Macros/Templated Responses - Performance Metrics - Single Sign On - Mobile App - Reporting/Analytics - Access Controls/Permissions - Email Templates - Real-Time Notifications - Automated Responses - Data Import/Export - Personalization - Workflow Automation ## Top Jitbit Helpdesk Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,660 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,678 reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,583 reviews)