--- title: Jitbit Helpdesk Reviews meta\_title: 'Jitbit Helpdesk Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 53 reviews by the users' company size, role or industry to find out how Jitbit Helpdesk works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 53 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Jitbit Helpdesk Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Jitbit Helpdesk but has limited features. Are you part of the Jitbit Helpdesk team? [Upgrade your plan](https://my.g2.com/jitbit-helpdesk/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! Jitbit Helpdesk is a great support ticketing system, offered both as a SaaS and "on-premise" versions at a very reasonable price. Comes with a mobile app, powerful integrations, SAML- and windows-integrated authentication. Not to mention all the standard helpdesk feature, like Knowledge base, file attachments, email integration, live updates, agent collision detection, and all the rest * * * Seller [Jitbit Software](https://www.g2.com/sellers/jitbit-software-1d6d9da2-3fd1-44b2-b19c-a2b77e0ea122) Discussions [Jitbit Helpdesk Community](https://www.g2.com/products/jitbit-helpdesk/discuss) Languages Supported Arabic, Czech, Danish, German, English, Estonian, Finnish, French, Hebrew, Italian, Latvian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Swedish, Turkish Solution Type Best-of-Breed Overview by Alex Yumashev (CEO/Founder Jitbit) Show More ## Pricing Pricing provided by Jitbit Helpdesk. ### SaaS (hosted) $24 ### Small $1,199 [ View More Pricing Information ](https://www.g2.com/products/jitbit-helpdesk/pricing) ## Top-Rated Alternatives [ ![Zendesk for Customer Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,019) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Freshdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshdesk") Freshdesk 4.4/5(3,758) ](https://www.g2.com/products/freshdesk/reviews) [ ![Zoho Desk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zoho Desk") Zoho Desk 4.4/5(7,834) ](https://www.g2.com/products/zoho-desk/reviews) [ View All Alternatives ](https://www.g2.com/products/jitbit-helpdesk/competitors/alternatives) ## User Insights Average based on 53 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Jacob M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jacob M.") JM Jacob M. Systems Administrator Mid-Market (51-1000 emp.) 3/5/2026 "Easy to Use with Solid Integrations, but Missing a Few Features" 3.5/5 What do you like best about Jitbit Helpdesk? It’s easy to use and not complicated. It also integrates well with some things, which makes it more convenient overall. Review collected by and hosted on G2.com. What do you dislike about Jitbit Helpdesk? It’s missing a few features we were hoping to use. Review collected by and hosted on G2.com. What problems is Jitbit Helpdesk solving and how is that benefiting you? It solved the problem of us needing a new helpdesk. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 12/10/2021 "Simple Yet Effective" 3.5/5 What do you like best about Jitbit Helpdesk? Jitbit allows you to provide quick and practical support through the use of canned responses, effective knowledge base tools, ticket routing, as well company branding. Review collected by and hosted on G2.com. What do you dislike about Jitbit Helpdesk? The mobile helpdesk app never quite worked as well as the web platform. This can be useful in a pinch, but I prefer to use the web browser for all ticketing needs. Review collected by and hosted on G2.com. What problems is Jitbit Helpdesk solving and how is that benefiting you? Effective and accurate knowledge base, routing tickets to proper people/department, ticket response time by inserting canned responses or KB articles on frequently submitted issues. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") GI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 7/19/2019 "Easy to setup and use. Powerfull enough to handle anything I throw at it." 4/5 What do you like best about Jitbit Helpdesk? Compared to our old helpdesk software it has been like moving out of the dark ages. We are able to setup our ticketing where tickets are created and assigned via automation. It has made it so simple for users to just to send a email to our main helpdesk email and the automation takes care of the rest Review collected by and hosted on G2.com. What do you dislike about Jitbit Helpdesk? Unlike some other helpdesk solutions there is not a dashboard view available to easily view ticket counts and other important information. We would like to be able to display this information on a display board we have in the office. There is a API available to get this information but I would have liked a built in solution. Review collected by and hosted on G2.com. What problems is Jitbit Helpdesk solving and how is that benefiting you? Easy ticket creation and login via SSO for users has allowed us to support our users quicker and easier then ever before. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Government Administration](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Government Administration") AG Verified User in Government Administration Mid-Market (51-1000 emp.) 4/2/2019 "Great for smaller to mid-size IT operation" 4/5 What do you like best about Jitbit Helpdesk? The reporting tool is great, you can drill down to your ticketing system by date, assigned agent, ticket status and more. You can also analyze how your support guys/gals are performing from several metrics available within the reports. Review collected by and hosted on G2.com. What do you dislike about Jitbit Helpdesk? The product is highly customizable which is great but it can also be a bit bland on the UI/UX side. Review collected by and hosted on G2.com. Recommendations to others considering Jitbit Helpdesk: Definitely recommended. However, consider this strictly as a helpdesk tool. Jitbit doesn't have bells and whistles like its larger competition (think landesk) that allows software deployment, remote desktop etc. It serves us well in the capacity of organizing helpdesk tickets. We know we have live chat capability but we decided not to use it in our setting. Review collected by and hosted on G2.com. What problems is Jitbit Helpdesk solving and how is that benefiting you? We are internally using Jitbit to create and manage helpdesk tickets. Our call volume has drop significantly and implementation was a breeze. Good support, straight forward product and worth every penny. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Internet](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Internet") UI Verified User in Internet Mid-Market (51-1000 emp.) 3/5/2019 "It's a great helpdesk solution" 4/5 What do you like best about Jitbit Helpdesk? Jitbit has the feature we need: an organized and effective ticket system. The mobile application is fantastic, with a responsive and simple design, it allows me to keep up with the updates of the other team members. I can also answer tickets from anywhere. On the other hand, it integrates quite well with Slack, which enables us to communications and the resolution of cases that require specialized technicians. Review collected by and hosted on G2.com. What do you dislike about Jitbit Helpdesk? If I compare it with alternatives like Freshdesk, Jitbit needs more advanced features. Review collected by and hosted on G2.com. Recommendations to others considering Jitbit Helpdesk: It is the perfect solution for businesses that need a helpdesk with basic functionality. Review collected by and hosted on G2.com. What problems is Jitbit Helpdesk solving and how is that benefiting you? I am satisfied with the Jitbit performance . It's very efficient software to manage customer support. It provides the tools to provide the fastest and most effective attention to our clients. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") GI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 8/3/2019 "It’s a pretty easy to use app, it doesn’t take long for a newbie to get used to it." 4/5 What do you like best about Jitbit Helpdesk? It’s versatile and easy to use! It’s make work easier and it’s not that complicating to figure out. Review collected by and hosted on G2.com. What do you dislike about Jitbit Helpdesk? It’s not that complex, any easier and you’ll have everyone using it easily. Maybe a few updates to the system but other than that it’s good. Review collected by and hosted on G2.com. Recommendations to others considering Jitbit Helpdesk: None just keep making this app great! Review collected by and hosted on G2.com. What problems is Jitbit Helpdesk solving and how is that benefiting you? Well it’s helped at work with my help desk duties. Live chat i rarely use but when i do it’s great. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ML Marco L. Project Manager Mid-Market (51-1000 emp.) 10/31/2018 "Trying JitBit a little bit" 4/5 What do you like best about Jitbit Helpdesk? For sure, what is the most surprising feature of this product is the opportunity to organize your work sub dividing the total amount between colleagues. This aspect was also well received by the members of my team. The work flow seems to be smoother than before, even with a reasonable adaptability period with this trial version. Review collected by and hosted on G2.com. What do you dislike about Jitbit Helpdesk? Actually there is no much aspect to bad charge in JitBit, but one of my less favourite is the lack of some status in managing the tickets and the font used. Of course this last one is my only opinion, fully subjective, maybe another user could find the font really nice. Our usage was not complete due to our aim to reach. So, there are some aspects that we did not try such as Chat Support or Interactive Voice Response for which we can't put any evaluation. Review collected by and hosted on G2.com. Recommendations to others considering Jitbit Helpdesk: When other companies will try to make a test with JitBit I will advice to use it with a group of at least 5 people to better understand the usage of a multi user kind of work. Review collected by and hosted on G2.com. What problems is Jitbit Helpdesk solving and how is that benefiting you? The division of the work is of course a benefit for a company. My company had a positive feed-back in terms of quicking the speed of working each tickets or item received by setting in parallel the management of each one between my team members. Also the reporting part, which is my main task, was easy to use and to interact in terms of customizing the report table and format. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![James W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "James W.") JW James W. Systems Administrator II Enterprise (\> 1000 emp.) 11/19/2018 "Jitbit has been a useful introductory ticketing system." 3.5/5 What do you like best about Jitbit Helpdesk? User interface is intuitive and easy to navigate. Review collected by and hosted on G2.com. What do you dislike about Jitbit Helpdesk? Difficult to avoid email loops caused by automatic responses. Review collected by and hosted on G2.com. What problems is Jitbit Helpdesk solving and how is that benefiting you? We use Jitbit to centralize communications of issues for several functional areas. We have seen benefit in being able to track issues more efficiently. We also have derived benefit from the low cost of the solution. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite RP ramesh p. Sr Manager Mid-Market (51-1000 emp.) 3/22/2019 "jitbit" 4/5 What do you like best about Jitbit Helpdesk? Easy to access and search is faster with id Review collected by and hosted on G2.com. What do you dislike about Jitbit Helpdesk? cannot search with keywords and we have to use id Review collected by and hosted on G2.com. What problems is Jitbit Helpdesk solving and how is that benefiting you? ticket tracking Review collected by and hosted on G2.com. Show More 4/2/2019 Validated ReviewerIncentivizedSource: G2 invite ![Jamal G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jamal G.") JG Jamal G. Analyste Enterprise (\> 1000 emp.) 10/28/2018 "JitBit is the next big thing!" 4/5 What do you like best about Jitbit Helpdesk? Jitbit Helpdesk is a great helpdesk app with clean UI and simple set up process. But all the features are there: automation engine, file-attachments, integrations (JIRA, Slack, Dropbox, Github etc), email-integration, Knowledge-base module etc. etc. Jitbit Helpdesk is offered both as a SaaS version and an on-premise tool installed locally on a server. Review collected by and hosted on G2.com. What do you dislike about Jitbit Helpdesk? Users that are not part of a group cannot see tickets for another group, even if they click the direct ticket link. This makes it challenging to share IT tickets with our upper management without changing the ticket category Review collected by and hosted on G2.com. What problems is Jitbit Helpdesk solving and how is that benefiting you? See above Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about Jitbit Helpdesk? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Jitbit Helpdesk ](https://www.g2.com/products/jitbit-helpdesk/discussions/new) GU Guest User What is Jitbit Helpdesk used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-jitbit-helpdesk-used-for) [ View all Discussions ](https://www.g2.com/products/jitbit-helpdesk/discuss) ## Pricing Options Pricing provided by Jitbit Helpdesk. ### SaaS (hosted) $24 ### Small $1,199 ### Company $1,899 [ View More Pricing Information ](https://www.g2.com/products/jitbit-helpdesk/pricing) Jitbit Helpdesk Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b4de3f87b12321882f19b7a93f94109c/zendesk-for-customer-service.png "Product Avatar Image") Zendesk for Customer Service 4.3/5(7,019) [ Compare Now ](https://www.g2.com/compare/jitbit-helpdesk-vs-zendesk-for-customer-service) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8eac408c131f013530178efd9a9ca600/freshdesk.png "Product Avatar Image") Freshdesk 4.4/5(3,758) [ Compare Now ](https://www.g2.com/compare/freshdesk-vs-jitbit-helpdesk) ##### ##### Jitbit Helpdesk Features Platform Customization User, Role, and Access Management Reporting Ticket and Case Management Ticket Creation User Experience Ticket Response User Experience Workflow Communication Channels Customer Portal Email to Case Internal Use Customization [ View More Features ](https://www.g2.com/products/jitbit-helpdesk/features) ##### Categories on G2 [Live Chat](https://www.g2.com/categories/live-chat)[Help Desk](https://www.g2.com/categories/help-desk) ##### Explore More [ACCESS Newswire vs Notified Investor Relations Websites vs Presspage for a public company evaluating investor relations website builder platforms: which gives the best combination of SEC-compliant web presence, press release distribution, and investor engagement tools?](https://www.g2.com/discussions/access-newswire-vs-notified-investor-relations-websites-vs-presspage-for-a-public-company-evaluating-investor-relations-website-builder-platforms-which-gives-the-best-combination-of-sec-compliant-web-presence-press-release-distribution-and-investor-engage)[What are the top robotic process automation tools for startups ?](https://www.g2.com/discussions/what-are-the-top-robotic-process-automation-tools-for-startups)[Leading sales insights platform for tech companies](https://www.g2.com/discussions/what-is-the-leading-sales-insights-platform-for-tech-companies) [Most reliable cloud monitoring tools for my app](https://www.g2.com/discussions/most-reliable-cloud-monitoring-tools-for-my-app)[What is the best software for easy payroll processing?](https://www.g2.com/discussions/what-is-the-best-software-for-easy-payroll-processing)[Pros and Cons Details](https://www.g2.com/products/jitbit-helpdesk/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)