Jitbit Helpdesk Features

Platform (6)

Mobile User Support: Based on 19 Jitbit Helpdesk reviews and verified by the G2 Product R&D team. Allows software to be easily used on multiple mobile devices include phone and tablet devices.
Customization: Based on 24 Jitbit Helpdesk reviews and verified by the G2 Product R&D team. Allows users to customize chat colors, text, logos, and branding.
User, Role, and Access Management: Based on 22 Jitbit Helpdesk reviews and verified by the G2 Product R&D team. Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.
Integration: Based on 19 Jitbit Helpdesk reviews and verified by the G2 Product R&D team. Integrates with other customer service software to improve support and enhance functionality
Reporting: Based on 33 Jitbit Helpdesk reviews and verified by the G2 Product R&D team. Provides analytics tools that reveal important business metrics and track progress
Dashboards: Based on 32 Jitbit Helpdesk reviews and verified by the G2 Product R&D team. Displays important metrics relating to performance

Ticket Creation User Experience: Based on 35 Jitbit Helpdesk reviews and verified by the G2 Product R&D team. User Experience of creating and submitting a ticket
Ticket Response User Experience: Based on 35 Jitbit Helpdesk reviews and verified by the G2 Product R&D team. User Experience of responding and receiving a response
Workflow: Based on 33 Jitbit Helpdesk reviews and verified by the G2 Product R&D team. Route tickets based on values of fields, changes to ticket status and time based conditions
Automated Response: Based on 33 Jitbit Helpdesk reviews and verified by the G2 Product R&D team. Respond to common requests with standard reply
SLA Management: Based on 28 Jitbit Helpdesk reviews and verified by the G2 Product R&D team. Offers tools for managing and tracking service-level agreements (SLAs)
Attachments/Screencasts: Based on 35 Jitbit Helpdesk reviews and verified by the G2 Product R&D team. Documents and files can be attached to the ticket to communicate with customer issues/resolutions
Ticket Collaboration: Based on 34 Jitbit Helpdesk reviews and verified by the G2 Product R&D team. Share and collaborate on tickets with multiple customer service representatives
Customer/Contact Database: Based on 22 Jitbit Helpdesk reviews and verified by the G2 Product R&D team. Central repository for account and contact information

Customer Portal: Based on 32 Jitbit Helpdesk reviews and verified by the G2 Product R&D team. Allows fully customizable portal for customer to enter tickets, provide feedback and communicate with service agents
Email to Case: Based on 35 Jitbit Helpdesk reviews and verified by the G2 Product R&D team. Ability for customer service agents to communicate via email and email conversations are automatically tracked in ticket
Live Chat Support: Based on 18 Jitbit Helpdesk reviews and verified by the G2 Product R&D team. Ability for customer service agents to communicate with customers via live chat to solve problems live
Social Media Integration: Based on 21 Jitbit Helpdesk reviews. Integration to social networks such as Twitter and Facebook to allow customers and agents to communicate via social networks
Voice: Make and receive calls directly in the application. Track and record calls for analysis. This feature was mentioned in 17 Jitbit Helpdesk reviews.

Pop-up Chat: Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives.
Notifications: Delivers notifications to both sides of the conversation.
Targeted Emails: Sends automated emails to further engage clients and potential clients.
In-App Messaging: Allows for live chat to be enabled within the app for customer help.
Co-Browsing: Allows agents to join a customer's browser session and navigate through the website with them.

Customization: Based on 24 Jitbit Helpdesk reviews and verified by the G2 Product R&D team. Allows users to customize chat colors, text, logos, and branding.
Conversation Archiving: Archives conversations in a separate location for later reference.
Lead Development: Enables employees to denote potential customers.
Knowledge Base: Establishes a knowledge base for employee reference during conversations.
Team Inbox: Provides a central location for help requests, helping employees respond sooner.
Customer Profiles: Allows for the creation of profiles for contacts and customers.