# ICANotes Reviews **Vendor:** ICANotes **Category:** [Mental Health Software](https://www.g2.com/categories/mental-health) **Average Rating:** 3.6/5.0 **Total Reviews:** 12 ## About ICANotes Create flawless, clinically-relevant notes in less time, spend more time with patients, grow your practice, and get paid faster with no audit stress. ## ICANotes Reviews ### 1. ICANotes Modern Interface **Rating:** 4.5/5.0 stars **Reviewed by:** Laura K. | Senior Vice President, Staffing and Recruiting, Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2023 **What do you like best about ICANotes?** Significant changes have just been made to ICANotes, adopting a more modern appearance. The new interface required some getting used to for users, but that has now changed. **What do you dislike about ICANotes?** Moving around the platform appears to be a difficult and time-consuming task despite the excellent guidance and training offered by ICANotes. **What problems is ICANotes solving and how is that benefiting you?** ICANotes provides an efficient way to streamline patient notes, making recordkeeping a simple procedure. Our company can now handle and retrieve patient records efficiently thanks to ICANotes, which saves time and significantly increases production. ### 2. Now Time is managed **Rating:** 5.0/5.0 stars **Reviewed by:** Rama M. | Technical Lead, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2023 **What do you like best about ICANotes?** The flexibility to add your own unique buttons and the automatic button of filler that ICA offers are fantastic and wondering for me. **What do you dislike about ICANotes?** It takes time to get used to and traverse all the displays and options, which might be annoying. I suppose not for me, but its a major problem for everyone **What problems is ICANotes solving and how is that benefiting you?** We dont need a different programme for that because we are billing through this system in addition to keeping track of our clients. ### 3. Helpful treatment note creator, terrible user interface **Rating:** 0.0/5.0 stars **Reviewed by:** D W. | Technology Manager **Reviewed Date:** September 13, 2022 **What do you like best about ICANotes?** The treatment plan creation tool is smart and is a feature that is hard to find elsewhere. **What do you dislike about ICANotes?** The user interface is absolutely terrible. It is the worst interface that could possibly be designed. It is as if they set out to create the most hostile user experience - and succeeded. **What problems is ICANotes solving and how is that benefiting you?** Again, the treatment note creation tool helps our therapists rapidly create notes. Integrated e-prescribing is a bonus. I cannot say that business performance has improved, as only one business unit uses ICAnotes; it's not relevant to all units. ### 4. User Friendly, Button-Driven, Great Training and Support **Rating:** 5.0/5.0 stars **Reviewed by:** Racheal M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2020 **What do you like best about ICANotes?** Program is easy to use, clicking buttons to generate note content. Training and Support are included, so help is readily available, if needed. **What do you dislike about ICANotes?** Looks a little dated, but there have already been some massive renovations to the look of the system that tell me the program is going in a more modern direction. **Recommendations to others considering ICANotes:** If you need some extra hand-holding or advice on proficiency related to notes, this is the program for you. The support and training are phenomenal (and inclusive)! **What problems is ICANotes solving and how is that benefiting you?** The problems I'm solving are more related to those clinicians who procrastinate doing their notes. With the buttons, it's really easy to click and type in just a little. What was taking them 3-4 hours to complete is now taking less than an hour. The morale of the practice has drastically improved now that notes are one less thing the staff and clinicians have to worry about. ### 5. Compare both programs **Rating:** 2.5/5.0 stars **Reviewed by:** Noel A. | LCSW & CEO **Reviewed Date:** October 18, 2021 **What do you like best about ICANotes?** We loved the use of the calendar ans how clear it was **What do you dislike about ICANotes?** When using icanotes we were laoing notea with no expy **What problems is ICANotes solving and how is that benefiting you?** Easier note taking, keeping accurate records ### 6. Positive Experience Overall **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** October 19, 2019 **What do you like best about ICANotes?** I love that notes are made easy with the option to click buttons generated by ICA with common interventions, common client responses, symptoms etc. I also love that you are able to go in and create your own buttons for these things, as well as a heading for your notes. This is especially helpful as a school-based therapist who sees clients in several different location. **What do you dislike about ICANotes?** The interface appears very old, and took a significant amount of time to adjust to when switching over to ICANotes. I have adjusted and understand how it works now, but it was difficult initially. I wish there were updates to make it more modern and user-friendly. **What problems is ICANotes solving and how is that benefiting you?** Paperwork is one small portion of our job—the dreaded part. When I sit down to document my sessions using ICA, it is a time saver in many areas. I love the auto-fill buttons that ICA provides, and also the capability to add your own custom buttons. ### 7. Best Casenotes System **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Renewables & Environment | Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2019 **What do you like best about ICANotes?** I like that all of the categories for each client. It is very helpful when studying how to help them. **What do you dislike about ICANotes?** It can be rather difficult to get used to. Unfortunately I do not know how to control this. **What problems is ICANotes solving and how is that benefiting you?** I am working on how to diagnose the client and learning how to develop a treatment plan. ### 8. Quick review of Ica **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Individual & Family Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2019 **What do you like best about ICANotes?** It is built like a filing cabinet so finding something is the same concept of looking in the right “folder”. **What do you dislike about ICANotes?** Very outdated. Interface is stuck in 1990. No demographic history like retaining previous addresses, phone numbers. **What problems is ICANotes solving and how is that benefiting you?** The ability to build clickable “quick info links” saves a LOT of typing! ### 9. Friendly User Interface **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** January 17, 2019 **What do you like best about ICANotes?** I enjoy that I am able to have a complete health record in one spot. The ability to upload documents is great and the format of the chart makes it easy to find what I need. **What do you dislike about ICANotes?** Reports could be a bit more detailed. Also, sometimes I need to request a report be created for what I need for my role. Can be a bit slow when a lot of people are logged on all at once. **What problems is ICANotes solving and how is that benefiting you?** We are not only keeping track of our clients using this system but we are also billing through it, so we do not need a separate program for that. This has saved us time and money. ### 10. EHR for mental health **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2019 **What do you like best about ICANotes?** Program had ability to create custom documents. HIPAA compliant. **What do you dislike about ICANotes?** Not very easy to use. There are too many screens to navigate when completing notes. I feel that it takes longer to complete notes on. **Recommendations to others considering ICANotes:** It will take time to get adjusted and navigate all the screens **What problems is ICANotes solving and how is that benefiting you?** It helps maintain client records. Easy way to track no show rate ### 11. Easy to use and responsive customer service. **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley H. | Executive Director, Individual & Family Services, Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2019 **What do you like best about ICANotes?** The ease of templates and creation of necessary documents. **What do you dislike about ICANotes?** Lengthy treatment plan process with too many options. **What problems is ICANotes solving and how is that benefiting you?** Coordination of care, updated and timely paperwork. ### 12. Good for patient notes **Rating:** 4.5/5.0 stars **Reviewed by:** Aurelia B. | Patient Care Technician, Hospital & Health Care, Mid-Market (51-1000 emp.) **Reviewed Date:** September 20, 2018 **What do you like best about ICANotes?** It's easy to use. You dont even have to type a whole note as the service provides stored answers that u can select. **What do you dislike about ICANotes?** I cant really think of anything I dislike about the software **What problems is ICANotes solving and how is that benefiting you?** Every user of the company on this platform can review patient care notes written by others. ## ICANotes Discussions - [What is ICANotes used for?](https://www.g2.com/discussions/what-is-icanotes-used-for) - [View ICANotes pricing details and edition comparison](https://www.g2.com/products/icanotes/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+06%3A52%3A25+-0500&secure%5Bsession_id%5D=5c736195-e2d5-4cd1-a8b3-4d1dd1b1935c&secure%5Btoken%5D=61177602cd381d25d354b6573869c118c9afb25915ffc3d2f01b5055781d09b7&format=llm_user) ## ICANotes Features **Administrative** - Workflow Management - Billing - Security and Authorization - Practice Management - Compliance - Insurance Management - Appointment Scheduler - Patient Portal - HIPAA Compliance **Clinical** - Patient Records - Specialty EHR Templates - Interoperability - Documentation - E-Prescription ## Top ICANotes Alternatives - [SimplePractice](https://www.g2.com/products/simplepractice/reviews) - 4.1/5.0 (125 reviews) - [EHRYourWay](https://www.g2.com/products/ehryourway/reviews) - 4.7/5.0 (332 reviews) - [TherapyNotes](https://www.g2.com/products/therapynotes/reviews) - 4.4/5.0 (98 reviews)