Link copied to clipboard # ICANotes vs TherapyNotes Comparison - What are their main differences? Share [ Export ](/compare/icanotes/therapynotes/export.csv) ICANotesTherapyNotes[+ Add Product](#) Reviews **ICANotes** [ 3.6/5(12) ](https://www.g2.com/products/icanotes/reviews#reviews) **TherapyNotes** [ 4.4/5(99) ](https://www.g2.com/products/therapynotes/reviews#reviews) Pricing **ICANotes** No pricing available **TherapyNotes** Free Trial **$25/mo** for the first clinician · Non-Profit (501c3) **Pricing Insights** from reviews Time to Implement **ICANotes** Not enough reviews yet **TherapyNotes** 1 month Based on 13 responses Return on Investment **ICANotes** Not enough reviews yet **TherapyNotes** 8 months Based on 9 responses Perceived Cost **ICANotes** Not enough reviews yet **TherapyNotes** $$$$$ Average Discount **ICANotes** Not enough reviews yet **TherapyNotes** 5% ![ICANotes](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_560cfd7fce49ade4122929c3b5db8179/icanotes.png "ICANotes") ![TherapyNotes](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_e123a0d323e98c711e9056b2b77b5eb6/therapynotes.jpg "TherapyNotes") G2 offers free advice on this comparison. Chat with an expert How do we contact you? ![](/assets/advisor_router/text_message-df41c2977e57ce19bdccb768c56510d9fa9182b581f7903660ca57fd8634bf09.svg)Text Message ![](/assets/advisor_router/phone_call-c9171db19e0526ecaea5fcbe1122f2ba459d8ab314c830a23440e5a1a536d62f.svg)Phone Call Who do you want to talk with? ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg)AI Agent ![](/assets/advisor_router/human-26a980d7eed0089d422337af1b2588329a59f3fec5a0eff6d1b43312553d4c7b.svg)Human Pros & Cons **ICANotes** Not enough data **TherapyNotes** [ Customer Support (2) ](https://www.g2.com/products/therapynotes/reviews?filters%5Bsentiment_snippet%5D=1059092&qs=pros-and-cons#reviews)[ Customization (2) ](https://www.g2.com/products/therapynotes/reviews?filters%5Bsentiment_snippet%5D=2084837&qs=pros-and-cons#reviews)[ Update Issues (2) ](https://www.g2.com/products/therapynotes/reviews?filters%5Bsentiment_snippet%5D=1058658&qs=pros-and-cons#reviews)[ Account Management Issues (1) ](https://www.g2.com/products/therapynotes/reviews?filters%5Bsentiment_snippet%5D=2084819&qs=pros-and-cons#reviews) Screenshots **ICANotes** No screenshot available **TherapyNotes** ![TherapyNotes screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/87587/180530-welcome-macbook.png) Ratings Meets Requirements **ICANotes** 8.8 8.88 **TherapyNotes** 9.0 9.076 Ease of Use **ICANotes** 7.9 7.98 **TherapyNotes** 9.1 9.176 Ease of Setup **ICANotes** Not enough data **TherapyNotes** 9.0 9.022 Ease of Admin **ICANotes** Not enough data **TherapyNotes** 9.5 9.520 Quality of Support **ICANotes** 8.3 8.37 **TherapyNotes** 9.1 9.168 Has the product been a good partner in doing business? **ICANotes** Not enough data **TherapyNotes** 9.8 9.820 Product Direction (% positive) **ICANotes** 8.5 8.58 **TherapyNotes** 7.9 7.972 Features Mental Health[Hide 63 FeaturesShow 63 Features](javascript:void(0);) 8.8 8 9.0 54 Administrative Workflow Management 8.6 7 9.2(won by 0.6) 42 (There is a greater than 0.5 difference between this product's rating and its competitors) Billing 8.9 6 9.0(won by 0.1) 43 Security and Authorization 9.5(won by 0.1) 7 9.4 48 Practice Management 8.3 7 8.9(won by 0.6) 48 (There is a greater than 0.5 difference between this product's rating and its competitors) Compliance 8.3 7 9.2(won by 0.9) 45 (There is a greater than 0.5 difference between this product's rating and its competitors) Insurance Management 8.9(won by 0.1) 6 8.8 41 Appointment Scheduler 9.3(won by 0.4) 5 8.9 44 Patient Portal 8.0 5 8.7(won by 0.7) 43 (There is a greater than 0.5 difference between this product's rating and its competitors) HIPAA Compliance 9.0 8 9.6(won by 0.6) 46 (There is a greater than 0.5 difference between this product's rating and its competitors) Invoice Management Not enough data Not enough data Medication Management Not enough data Not enough data Calendar Management Not enough data Not enough data Employee Management Not enough data Not enough data Document Management Not enough data Not enough data Claims Management Not enough data Not enough data Template Management Not enough data Not enough data Data Security Not enough data Not enough data Clinical Patient Records 8.5 8 9.5(won by 1.0) 48 (There is a greater than 0.5 difference between this product's rating and its competitors) Specialty EHR Templates 9.2(won by 0.9) 8 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.3 40 Interoperability 9.2(won by 0.6) 6 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.6 37 Documentation 9.2 8 9.4(won by 0.2) 47 E-Prescription 8.0(won by default) 5 Feature Not Available EMR/EHR Not enough data Not enough data Customizable Templates Not enough data Not enough data Additional Functionality Initial Assessments Not enough data Not enough data Mobile Access Not enough data Not enough data Teletherapy Not enough data Not enough data AI Copilot Not enough data Not enough data Confirmations/Reminders Not enough data Not enough data Customizable Reports Not enough data Not enough data For Group Therapy Not enough data Not enough data Appointment Scheduling Not enough data Not enough data HIPAA Compliant Not enough data Not enough data Lab Integration Not enough data Not enough data E-Prescribing Not enough data Not enough data Role-Based Permissions Not enough data Not enough data Treatment Planning Not enough data Not enough data Electronic Signature Not enough data Not enough data Charting Not enough data Not enough data Reporting & Statistics Not enough data Not enough data For Substance Abuse Therapy Not enough data Not enough data Outcome Assessment Tools Not enough data Not enough data Therapy Notes Not enough data Not enough data API Not enough data Not enough data Activity Dashboard Not enough data Not enough data Secure Messaging Not enough data Not enough data Electronic Payments Not enough data Not enough data Generative AI Not enough data Not enough data Chat/Messaging Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Payment Processing Not enough data Not enough data SMS Messaging Not enough data Not enough data Income/Expense Tracking Not enough data Not enough data Telemedicine Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Multi-Location Not enough data Not enough data Compliance Tracking Not enough data Not enough data Client Database Not enough data Not enough data Progress Tracking Not enough data Not enough data Email Marketing Not enough data Not enough data Coding Assistance Not enough data Not enough data Patient Intake Not enough data Not enough data Online Booking Not enough data Not enough data EHR[Hide 161 FeaturesShow 161 Features](javascript:void(0);) Not enough data 8.5 21 Clinical Workflow Management Multiple Medical Provider Access Not enough data 8.6(won by default) 13 Ancillary Care Provider Access Not enough data 7.5(won by default) 8 Meaningful Use Reporting Not enough data 8.2(won by default) 14 Clinical Documentation Not enough data 9.3(won by default) 20 Mobile Access Not enough data Not enough data Historical Reporting Not enough data Not enough data For Primary Care Not enough data Not enough data For Urgent Care Not enough data Not enough data Clinical Care Not enough data Not enough data Patient Health Information Management ePHI Storage Not enough data 9.1(won by default) 17 Interoperability Not enough data 8.0(won by default) 10 Patient Workflow Management Not enough data 8.6(won by default) 17 Telemedicine Integration Not enough data Not enough data Claims Management Not enough data Not enough data Documentation Management Not enough data Not enough data Revenue Management Not enough data Not enough data Patient Records Management Not enough data Not enough data Document Management Not enough data Not enough data Invoice Management Not enough data Not enough data Medication Management Not enough data Not enough data Task Management Not enough data Not enough data Care Plan Management Not enough data Not enough data Calendar Management Not enough data Not enough data Communication Management Not enough data Not enough data Prescription Management Not enough data Not enough data Inventory Management Not enough data Not enough data Forms Management Not enough data Not enough data Image Management Not enough data Not enough data Practice Management Not enough data Not enough data Intake Management Not enough data Not enough data Appointment Management Not enough data Not enough data Lab Order Management Not enough data Not enough data Configurable Workflow Not enough data Not enough data Formulary Management Not enough data Not enough data EMR/EHR Not enough data Not enough data Clinic Interoperability Not enough data Not enough data Compliance Management Not enough data Not enough data Records Management Not enough data Not enough data Template Management Not enough data Not enough data Registration Management Not enough data Not enough data Referral Management Not enough data Not enough data Case Management Not enough data Not enough data For Pain Management Not enough data Not enough data Escalation Management Not enough data Not enough data Queue Management Not enough data Not enough data In-Patient Management Not enough data Not enough data Agentic AI - EHR Autonomous Task Execution Not enough data Not enough data Additional Functionality Quality Assurance Not enough data Not enough data For Anesthesiologists Not enough data Not enough data Data Collection Not enough data Not enough data AI Copilot Not enough data Not enough data Preoperative Modules Not enough data Not enough data Generative AI Not enough data Not enough data ICD-10 Compliance Not enough data Not enough data Intraoperative Charting Not enough data Not enough data EHR/EMR Integration Not enough data Not enough data Templates Not enough data Not enough data Patient Communications Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Compliance Tracking Not enough data Not enough data Customizable Templates Not enough data Not enough data Customizable Forms Not enough data Not enough data Multi-Location Not enough data Not enough data Voice Recognition Not enough data Not enough data API Not enough data Not enough data Activity Dashboard Not enough data Not enough data E-Prescribing Not enough data Not enough data Billing & Invoicing Not enough data Not enough data ONC-ATCB Certified Not enough data Not enough data Referral Tracking Not enough data Not enough data Claims Scrubbing Not enough data Not enough data Electronic Payments Not enough data Not enough data Insurance Eligibility Verification Not enough data Not enough data Coding Assistance Not enough data Not enough data Meaningful Use Certified Not enough data Not enough data Live Chat Not enough data Not enough data HIPAA Compliant Not enough data Not enough data Treatment Planning Not enough data Not enough data Charting Not enough data Not enough data Patient Portal Not enough data Not enough data For Cardiologists Not enough data Not enough data Reminders Not enough data Not enough data Customizable Reports Not enough data Not enough data Appointment Scheduling Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Monitoring Device Integration Not enough data Not enough data Patient Intake Not enough data Not enough data Decision Support Not enough data Not enough data Progress Notes Not enough data Not enough data For Dermatologists Not enough data Not enough data Data Import/Export Not enough data Not enough data Lab Integration Not enough data Not enough data Telemedicine Not enough data Not enough data Medical Billing Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Audit Trail Not enough data Not enough data Medication Database Not enough data Not enough data Clinical Notes Not enough data Not enough data Handwriting Recognition Not enough data Not enough data Imaging and X-rays Not enough data Not enough data File Sharing Not enough data Not enough data Patient Scheduling Not enough data Not enough data Immunization & Allergy Tracking Not enough data Not enough data Order Entry Not enough data Not enough data Outcome Assessment Tools Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Initial Assessments Not enough data Not enough data Family History Tracking Not enough data Not enough data Annotations Not enough data Not enough data Diagnostic Reports Not enough data Not enough data Growth Charts Not enough data Not enough data Customizable Tests Not enough data Not enough data Patient Engagement Not enough data Not enough data EDI Not enough data Not enough data For Family Medicine Not enough data Not enough data Medication History Not enough data Not enough data For Substance Abuse Therapy Not enough data Not enough data For Mental/Behavioral Health Not enough data Not enough data Confirmations/Reminders Not enough data Not enough data Medication Alerts/Warnings Not enough data Not enough data Mobile App Not enough data Not enough data Therapy Notes Not enough data Not enough data Electronic Signature Not enough data Not enough data For Group Therapy Not enough data Not enough data For Neurologists Not enough data Not enough data Speech Recognition Not enough data Not enough data Hardware Integration Not enough data Not enough data For Obstetrics & Gynecology Not enough data Not enough data Diagnostic Imaging Not enough data Not enough data Patient Education Not enough data Not enough data Patient Questionnaires Not enough data Not enough data Patient Monitoring Not enough data Not enough data Task Scheduling Not enough data Not enough data For Ophthalmologists Not enough data Not enough data SOAP notes Not enough data Not enough data 3D Imaging Not enough data Not enough data For Orthopedics Not enough data Not enough data PACS Integration Not enough data Not enough data Electronic Prior Authorization Not enough data Not enough data Analytics Not enough data Not enough data Vitals Tracking Not enough data Not enough data For Podiatrists Not enough data Not enough data Medical History Records Not enough data Not enough data Automatic Transcription Not enough data Not enough data Case Notes Not enough data Not enough data Self Service Portal Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Third-Party Integration Not enough data Not enough data Scheduling Not enough data Not enough data For Psychiatrists Not enough data Not enough data Self Check-In/Check-Out Not enough data Not enough data Urgent Care Templates Not enough data Not enough data Digital Signature Not enough data Not enough data Lab Results Not enough data Not enough data Payment Processing Not enough data Not enough data Data Security Not enough data Not enough data Drug Reference Database Not enough data Not enough data Accounting Not enough data Not enough data For Urologists Not enough data Not enough data Collaboration Tools Not enough data Not enough data Web-based Deployment Not enough data Not enough data Show 3 feature categories with incomplete data E-Prescribing[Hide 60 FeaturesShow 60 Features](javascript:void(0);) Not enough data Not enough data Administrative Regular Updates - E-Prescribing Not enough data Not enough data Clinical Alerts - E-Prescribing Not enough data Not enough data Electronic Prior Authorization - E-Prescribing Not enough data Not enough data Operations HIPAA Compliant - E-Prescribing Not enough data Not enough data Provider Certification - E-Prescribing Not enough data Not enough data Pharmacy Medication History - E-Prescribing Not enough data Not enough data EPCS - E-Prescribing Not enough data Not enough data Patient Medication History - E-Prescribing Not enough data Not enough data EPCS Compliant Not enough data Not enough data Prescription Cancellation Not enough data Not enough data Interoperability Pharmacy Network - E-Prescribing Not enough data Not enough data EHR Integration - E-Prescribing Not enough data Not enough data Lab Integration - E-Prescribing Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Additional Functionality Employee Management Not enough data Not enough data Prescription Renewal Not enough data Not enough data Messaging Not enough data Not enough data SMS Reminders Not enough data Not enough data Drug Reference Database Not enough data Not enough data Scheduling Not enough data Not enough data Revenue Management Not enough data Not enough data Mobile App Not enough data Not enough data HIPAA Compliant Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Appointment Management Not enough data Not enough data Claims Management Not enough data Not enough data Payment Processing Not enough data Not enough data Calendar Management Not enough data Not enough data Online Refills Not enough data Not enough data Generative AI Not enough data Not enough data Charting Not enough data Not enough data AI Copilot Not enough data Not enough data Medication Alerts/Warnings Not enough data Not enough data Healthcare Compliance Not enough data Not enough data Search/Filter Not enough data Not enough data API Not enough data Not enough data Formulary Management Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Electronic Prior Authorization Not enough data Not enough data Records Management Not enough data Not enough data Pricing Data Not enough data Not enough data Customizable Templates Not enough data Not enough data Predictive Analytics Not enough data Not enough data Patient Portal Not enough data Not enough data Inventory Management Not enough data Not enough data Audit Trail Not enough data Not enough data Document Management Not enough data Not enough data Task Management Not enough data Not enough data Electronic Signature Not enough data Not enough data Workflow Management Not enough data Not enough data Activity Dashboard Not enough data Not enough data Multi-Location Not enough data Not enough data Immunization & Allergy Tracking Not enough data Not enough data For Medical Purposes Not enough data Not enough data Diagnostic Reports Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Data Import/Export Not enough data Not enough data Billing & Invoicing Not enough data Not enough data Patient Records Management Not enough data Not enough data Prescription Management Not enough data Not enough data Telemedicine[Hide 59 FeaturesShow 59 Features](javascript:void(0);) Not enough data Not enough data Technology Telecommunications Not enough data Not enough data Low Bandwidth Support Not enough data Not enough data EHR Integration Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Administration Practice Branding Not enough data Not enough data Practice Specific Not enough data Not enough data Charting And Documentation Not enough data Not enough data Multi-Provider Practice Not enough data Not enough data Compliance HIPAA Compliance Not enough data Not enough data State Regulation Compliance Not enough data Not enough data Additional Functionality Customizable Templates Not enough data Not enough data Communication Management Not enough data Not enough data Document Storage Not enough data Not enough data Self Service Portal Not enough data Not enough data Activity Dashboard Not enough data Not enough data Compliance Management Not enough data Not enough data For Medical Purposes Not enough data Not enough data Appointment Scheduling Not enough data Not enough data Softphone Not enough data Not enough data Chat/Messaging Not enough data Not enough data Reminders Not enough data Not enough data Records Management Not enough data Not enough data AI Copilot Not enough data Not enough data Secure Data Storage Not enough data Not enough data Remote Treatment Planning Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Customizable Forms Not enough data Not enough data Video Conferencing Not enough data Not enough data Appointment Management Not enough data Not enough data Multi-Location Not enough data Not enough data Mobile Alerts Not enough data Not enough data Practice Management Not enough data Not enough data Billing & Invoicing Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Charting Not enough data Not enough data Generative AI Not enough data Not enough data API Not enough data Not enough data Email Reminders Not enough data Not enough data Confirmations/Reminders Not enough data Not enough data Online Forms Not enough data Not enough data Claims Management Not enough data Not enough data File Sharing Not enough data Not enough data Electronic Payments Not enough data Not enough data Calendar Management Not enough data Not enough data Payment Processing Not enough data Not enough data One-to-One Messaging Not enough data Not enough data HIPAA Compliant Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Live Chat Not enough data Not enough data Monitoring Not enough data Not enough data Client Portal Not enough data Not enough data Medical Billing Not enough data Not enough data Workflow Management Not enough data Not enough data Scheduling Not enough data Not enough data Virtual Waiting Room Not enough data Not enough data Mobile Access Not enough data Not enough data E-Prescribing Not enough data Not enough data Two-Way Audio & Video Not enough data Not enough data Document Management Not enough data Not enough data Medical Billing[Hide 48 FeaturesShow 48 Features](javascript:void(0);) Not enough data Not enough data Agentic AI - Medical Billing Natural Language Interaction Not enough data Not enough data Additional Functionality Workflow Management Not enough data Not enough data Charting Not enough data Not enough data Practice Management Not enough data Not enough data Secure Data Storage Not enough data Not enough data Customizable Dashboard Not enough data Not enough data Generative AI Not enough data Not enough data Scheduling Not enough data Not enough data Invoice History Not enough data Not enough data HIPAA Compliant Not enough data Not enough data Electronic Payments Not enough data Not enough data Online Intake Forms Not enough data Not enough data Dunning Management Not enough data Not enough data Records Management Not enough data Not enough data Reminders Not enough data Not enough data Credit Card Processing Not enough data Not enough data Accounting Not enough data Not enough data Document Management Not enough data Not enough data E-Prescribing Not enough data Not enough data Remittance Advice Not enough data Not enough data PACS Integration Not enough data Not enough data Customizable Templates Not enough data Not enough data Historical Reporting Not enough data Not enough data Compliance Tracking Not enough data Not enough data Billing & Invoicing Not enough data Not enough data Claims Management Not enough data Not enough data Data Import/Export Not enough data Not enough data Live Chat Not enough data Not enough data Code & Charge Entry Not enough data Not enough data Financial Management Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Claims Scrubbing Not enough data Not enough data Quotes/Estimates Not enough data Not enough data Activity Dashboard Not enough data Not enough data Customizable Reports Not enough data Not enough data API Not enough data Not enough data Self Service Portal Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Appointment Management Not enough data Not enough data Insurance Eligibility Verification Not enough data Not enough data Real-Time Data Not enough data Not enough data Forms Management Not enough data Not enough data AI Copilot Not enough data Not enough data Revenue Management Not enough data Not enough data Multi-Location Not enough data Not enough data Payment Collection Not enough data Not enough data Customer Database Not enough data Not enough data Calendar Management Not enough data Not enough data User Insights Reviewers' Company Size [![ICANotes](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_560cfd7fce49ade4122929c3b5db8179/icanotes.png "ICANotes")](https://www.g2.com/products/icanotes/reviews) ICANotes Small-Business(50 or fewer emp.) 66.7% Mid-Market(51-1000 emp.) 33.3% Enterprise(\> 1000 emp.) 0% [![TherapyNotes](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_e123a0d323e98c711e9056b2b77b5eb6/therapynotes.jpg "TherapyNotes")](https://www.g2.com/products/therapynotes/reviews) TherapyNotes Small-Business(50 or fewer emp.) 78.8% Mid-Market(51-1000 emp.) 15.2% Enterprise(\> 1000 emp.) 6.1% Small-Business (50 or fewer emp.) 66.7% 78.8% Mid-Market (51-1000 emp.) 33.3% 15.2% Enterprise (\> 1000 emp.) 0% 6.1% Reviewers' Industry [![ICANotes](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_560cfd7fce49ade4122929c3b5db8179/icanotes.png "ICANotes")](https://www.g2.com/products/icanotes/reviews) ICANotes Mental Health Care 50.0% Staffing and Recruiting 10.0% Renewables & Environment 10.0% Non-Profit Organization Management 10.0% Information Technology and Services 10.0% Other 10.0% [![TherapyNotes](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_e123a0d323e98c711e9056b2b77b5eb6/therapynotes.jpg "TherapyNotes")](https://www.g2.com/products/therapynotes/reviews) TherapyNotes Mental Health Care 75.5% Hospital & Health Care 5.1% Health, Wellness and Fitness 4.1% Primary/Secondary Education 2.0% Medical Practice 2.0% Other 11.2% FAQs ## ICANotes vs TherapyNotes FAQs Generated using AI Last updated: August 16, 2026 ### What is the difference between TherapyNotes vs ICANotes? TherapyNotes stands out for higher reviewer satisfaction, especially in ease of use and support, while ICANotes is noted for its customizable note creation but lower overall ratings. | [TherapyNotes](https://www.g2.com/products/therapynotes/reviews) | [ICANotes](https://www.g2.com/products/icanotes/reviews) | | --- | --- | | 4.4/5 (99 reviews) | 3.6/5 (12 reviews) | | — | — | | 9.0 | — | | 9.1 | 8.3 | | Customer Support (2 all-time mentions) | Customizable Note Creation (recent reviews) | ### How do the pricing models of TherapyNotes and ICANotes compare? TherapyNotes is rated higher for value, with reviewers expressing greater satisfaction with its pricing compared to ICANotes. - **TherapyNotes:** Reviewers describe the pricing as fair and competitive for private practices, though some mention recent price increases. - **ICANotes:** Reviewers highlight time savings and integrated billing as value points, but do not emphasize pricing satisfaction. - **Switching reasons:** Recent TherapyNotes reviewers cite customer support and ease of use as reasons for choosing it over alternatives. ### What are the best alternatives to TherapyNotes and ICANotes? The top three alternatives to TherapyNotes and ICANotes are SimplePractice, TheraNest by Ensora Health, and Tebra (previously Kareo + PatientPop). | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [TherapyNotes](https://www.g2.com/products/therapynotes/reviews) | 4.4/5 (99 reviews) | — | Pricing described as fair and competitive | Customer Support (2 all-time mentions) | | [ICANotes](https://www.g2.com/products/icanotes/reviews) | 3.6/5 (12 reviews) | — | — | Customizable Note Creation (recent reviews) | | [SimplePractice](https://www.g2.com/products/simplepractice/reviews) | 4.1/5 (129 reviews) | Small-Business | — | — | | [TheraNest by Ensora Health](https://www.g2.com/products/theranest-by-ensora-health/reviews) | 4.3/5 (140 reviews) | Small-Business | — | — | | [Tebra (previously Kareo + PatientPop)](https://www.g2.com/products/tebra-previously-kareo-patientpop/reviews) | 4.1/5 (260 reviews) | Small-Business | — | — | ### Which Mental Health features should I prioritize when comparing TherapyNotes and ICANotes? Buyers comparing TherapyNotes and ICANotes should prioritize ease of use, quality of support, customization, billing, and documentation features. - **Ease of Use:** TherapyNotes scores 9.1, ICANotes 7.9. - **Quality of Support:** TherapyNotes scores 9.1, ICANotes 8.3. - **Customization:** ICANotes is frequently praised for customizable note creation in recent reviews; TherapyNotes receives 2 all-time mentions for customization. - **Billing:** Both products are used for integrated billing, with TherapyNotes receiving 1 all-time mention for billing issues and ICANotes highlighted for integrated billing in recent reviews. - **Documentation:** TherapyNotes is noted for note-taking (1 all-time mention) and AI documentation features; ICANotes is praised for its treatment plan creation tool and customizable note buttons. ### What are the pros and cons of TherapyNotes vs ICANotes? TherapyNotes is strongest in customer support and ease of use, while ICANotes is praised for customizable note creation and integrated billing. - **TherapyNotes strengths:** Customer Support (2 all-time mentions), Customization (2 all-time mentions), Ease of Use (2 all-time mentions), Document Management (1 all-time mention), Navigation Ease (1 all-time mention), Note-taking (1 all-time mention). - **TherapyNotes trade-offs:** Update Issues (2 all-time mentions), Account Management Issues (1), Billing Issues (1), Data Management Issues (1), Expensive (1), Inadequate Reporting (1), Limited Features (1), Limited Functionality (1), Notification Issues (1), Payment Issues (1), Poor Customer Support (1), Poor Functionality (1). - **ICANotes strengths:** Customizable note creation and integrated billing are highlighted in recent reviews. - **ICANotes trade-offs:** Reviewers note a dated interface, a learning curve, and navigation challenges in recent reviews. ### Is TherapyNotes or ICANotes better for small businesses? TherapyNotes is the better fit for small businesses, with higher satisfaction scores and strong reviewer sentiment from private practice users. - **TherapyNotes:** Reviewers from private practices and small clinics consistently highlight ease of use, onboarding, and customer support as key benefits. - **ICANotes:** Reviewers mention time savings and integrated billing, but also note a steeper learning curve and interface challenges. ### Which Mental Health platform has better integrations? TherapyNotes and ICANotes are at parity for integrations, with reviewers noting limited integration options for both products. - **TherapyNotes:** Recent reviewers mention integrations with clearinghouse and billing, but express a desire for more options such as Google Workspace and QuickBooks. - **ICANotes:** No integrations are specifically cited in recent reviews. ### How do TherapyNotes and ICANotes compare on customer support? TherapyNotes leads ICANotes in Quality of Support by 0.8 points, with a score of 9.1 versus 8.3. - **TherapyNotes:** Reviewers consistently praise customer support for responsiveness, professionalism, and helpfulness, with 2 all-time mentions for customer support. - **ICANotes:** Reviewers describe support as helpful and training as readily available, but note some challenges with platform navigation. ### Which is easier to implement, TherapyNotes or ICANotes? TherapyNotes is easier to implement, with a 9.0 Ease of Setup score and consistently positive onboarding feedback. - **TherapyNotes:** Reviewers highlight easy onboarding, straightforward setup, and helpful tutorials, with multiple reviews citing a smooth transition from paper to electronic records. - **ICANotes:** Reviewers note a significant learning curve and initial difficulty navigating the interface, though some mention that training is available. ### Which product has better Billing? TherapyNotes is favored for Billing, with higher satisfaction scores and more frequent reviewer praise for billing features. - **TherapyNotes:** Billing is frequently cited as a strength in recent reviews, with a Meets Requirements score of 9.0 and 1 all-time mention for billing issues. - **ICANotes:** Reviewers highlight integrated billing as a benefit, but do not cite billing as frequently or with as much satisfaction as TherapyNotes. Alternatives **ICANotes Alternatives** ![SimplePractice](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9ab67021aa0b9e905fcac281a4da1c04/simplepractice.png "SimplePractice") [ SimplePractice ](/products/simplepractice/reviews) ![EHRYourWay](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9ea97490ddd1756db33624254b06187d/ehryourway.png "EHRYourWay") [ EHRYourWay ](/products/ehryourway/reviews) ![Zanda (formerly Power Diary)](https://images.g2crowd.com/uploads/product/hd_favicon/ebbea010c4c1e296158c28a29d0d3fe1/zanda-formerly-power-diary.svg "Zanda (formerly Power Diary)") [ Zanda (formerly Power Diary) ](/products/zanda-formerly-power-diary/reviews) ![Therap Services](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_41970923583059b0eec9b02d21205e2c/therap-services.png "Therap Services") [ Therap Services ](/products/therap-services/reviews) **TherapyNotes Alternatives** ![TheraNest by Ensora Health](https://images.g2crowd.com/uploads/product/hd_favicon/c8dc1c53114dc278749b1870ccae4c1c/theranest-by-ensora-health.svg "TheraNest by Ensora Health") [ TheraNest by Ensora Health ](/products/theranest-by-ensora-health/reviews) ![Tebra (previously Kareo + PatientPop)](https://images.g2crowd.com/uploads/product/hd_favicon/d7c200158de895a9f31c2831810135f7/tebra-previously-kareo-patientpop.svg "Tebra (previously Kareo + PatientPop)") [ Tebra (previously Kareo +... ](/products/tebra-previously-kareo-patientpop/reviews) ![SimplePractice](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9ab67021aa0b9e905fcac281a4da1c04/simplepractice.png "SimplePractice") [ SimplePractice ](/products/simplepractice/reviews) ![Zanda (formerly Power Diary)](https://images.g2crowd.com/uploads/product/hd_favicon/ebbea010c4c1e296158c28a29d0d3fe1/zanda-formerly-power-diary.svg "Zanda (formerly Power Diary)") [ Zanda (formerly Power Diary) ](/products/zanda-formerly-power-diary/reviews) ## ICANotes vs TherapyNotes - Reviewers felt that TherapyNotes meets the needs of their business better than ICANotes. - When comparing quality of ongoing product support, reviewers felt that TherapyNotes is the preferred option. - For feature updates and roadmaps, our reviewers preferred the direction of ICANotes over TherapyNotes.