# isolved Reviews
**Vendor:** isolved HCM  
**Category:** [HCM Software](https://www.g2.com/categories/hcm-software)  
**Average Rating:** 4.3/5.0  
**Total Reviews:** 1,303
## About isolved
isolved is a provider of human capital management (HCM) solutions that help organizations recruit, retain and elevate their workforce. More than 195,000 employers and 8 million employees rely on isolved's software and services to streamline human resource (HR) operations and deliver employee experiences that matter. isolved People Cloud™ is a unified yet modular HCM platform with built-in artificial intelligence (AI) and analytics that connects HR, payroll, benefits, and workforce and talent management into a single solution that drives better business outcomes. Through the Sidekick Advantage™, isolved also provides expert guidance, embedded services and an engaged community that empowers People Heroes™ to grow their companies and careers. Learn more at www.isolvedhcm.com.



## isolved Pros & Cons
**What users like:**

- Users commend the **exceptional customer support** of isolved, noting dedicated assistance throughout the payroll process. (318 reviews)
- Users highlight the **excellent support** offered by Isolved, making assistance quick and easy when needed. (307 reviews)
- Users love the **ease of use** of isolved, praising its intuitive features and excellent customer support. (252 reviews)
- Users value the **intuitive user interface** of iSolved, enhancing navigation and making payroll management effortless. (136 reviews)
- Users commend iSolved for its **quick response time** , enhancing overall support and issue resolution efficiency. (126 reviews)
- Users appreciate the **comprehensive features** of isolved, enhancing HR processes and overall user experience efficiently. (98 reviews)
- Payroll Ease (80 reviews)
- Simple (74 reviews)
- Efficiency (68 reviews)
- Users appreciate the **comprehensive payroll reports** of iSolved, ensuring quick access and efficiency in managing payroll processes. (68 reviews)

**What users dislike:**

- Users express frustration with **poor customer support** , citing inefficiency and lack of timely responses to inquiries. (133 reviews)
- Users find isolved **not intuitive** , struggling with integration, basic features, and complicated user experiences that hinder functionality. (98 reviews)
- Users find the **limited features** of isolved inadequate, often needing additional modules for basic functionalities. (68 reviews)
- Users find isolved **not user-friendly** , citing complex navigation and inefficient support that hinders effective use. (57 reviews)
- Users find **limited customization** frustrating, as the outdated interface and rigid pricing structure hinder usability. (51 reviews)
- Complex Reporting (49 reviews)
- Steep Learning Curve (49 reviews)
- Users experience **missing features** in iSolved, often frustrated by lack of access and complications from system changes. (47 reviews)
- Difficulty (39 reviews)
- Users express frustration with the **steep learning curve** due to insufficient training and frequent issues during implementation. (38 reviews)

## isolved Reviews
  ### 1. Robust All-in-One HR Platform Boosts Efficiency

**Rating:** 4.5/5.0 stars

**Reviewed by:** Mia  R. | Mid-Market (51-1000 emp.)

**Reviewed Date:** May 27, 2026

**What do you like best about isolved?**

I like how isolved combines payroll, HR, benefits, and workforce management into one platform, which helps streamline daily HR operations. The user-friendly interface makes it easier for our staff to manage their own information with the employee self-service tools. The reporting is very helpful for HR decisions, giving us better visibility into daily operations. Payroll processing is more streamlined, and employee records are easier to maintain. Benefits administration is more organized, and the workforce management tools help with scheduling, time tracking, and reporting. This organization reduces the need to manage multiple platforms, saving time and improving accuracy. The platform scales well for our needs and has been reliable overall. I also appreciate the training resources and customer support, which were helpful during the setup process.

**What do you dislike about isolved?**

One area that could be improved is the overall customization and navigation in certain sections of the platform. Some workflows and reports can take extra steps to configure, especially for more detailed HR reporting needs. There are also occasional delays with system updates or page loading during peak payroll periods, but overall the platform still provides strong value for our HR and payroll operations.

**What problems is isolved solving and how is that benefiting you?**

I use isolved to streamline payroll processing, HR management, and benefits administration. It reduces manual tasks, centralizes data, automates processes, and improves accuracy and employee self-service access, enhancing efficiency and visibility for our HR team and daily operations.

  ### 2. Reliable HCM with Intuitive Evolution

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jaylene O. | Human Resources and Payroll Director, Mid-Market (51-1000 emp.)

**Reviewed Date:** August 16, 2022

**What do you like best about isolved?**

I've been using isolved for payroll and HCM needs since 2018, and it has been a cornerstone of our HR operations. The platform has grown with our business, evolving into a comprehensive workforce management solution. Having payroll, time tracking, and benefits enrollment under a single login is a game-changer because the data flows seamlessly, significantly reducing manual entry errors. I've watched the interface become more intuitive, and the reporting tools get more robust. They actually listen to user feedback. isolved offers long-term stability without sacrificing modern features, and after seven years, I still haven't found a reason to look elsewhere.

**What do you dislike about isolved?**

The only thing I would say that I believe could be improved is developing a solution that helps existing customers implement new changes and understand how they can help them. Sometimes we start and never look back on a product. I have found that the innovative aspect is well ahead of me and my abilities to keep up.

**What problems is isolved solving and how is that benefiting you?**

Having payroll, time tracking, and benefits enrollment under a single login is a game-changer, with seamless data flow significantly reducing manual entry errors.

  ### 3. isolved is a great HR solution!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Lacey D. | Office Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** August 25, 2022

**What do you like best about isolved?**

There has been a lot of new changes to the isolved system.  AI is present and I really appreciate the chatbot for quick questions and menu searches.

**What do you dislike about isolved?**

I am still looking for other language options during on-baording.

**What problems is isolved solving and how is that benefiting you?**

isolved solved our scariest issue in 2017 which was tracking insured employees and sending out the correct forms for ACA compliance.  They have lots of reports to help figure out the eligibility of full and part-time staff.
It is also helping with staffing.  An added feature is isolved Hire which lets me post to many different job boards, and links back to the isolved Hire site.  I can contact and set up interviews straight from there.  These listings push to our website's hiring tab, Indeed, and Zip Recruiter.  You can add other sites for a small charge too.
It also integrated our WOTC filings.  That information is gathered at the online onboarding.  This helped us go paper-free for employee paperwork!

  ### 4. Revolutionized Our HR Processes, Stellar Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Farming | Mid-Market (51-1000 emp.)

**Reviewed Date:** August 14, 2024

**What do you like best about isolved?**

I use isolved as our entire HRIS for our company, from when employees fill out their application to their termination or retirement process. I find it really helpful to electronically complete and store all our employee files, as well as manage payroll and benefit enrollment. It saves us so much time versus doing it manually. I like that isolved is always quick to assist and streamline any of our processes and offer solutions, even when we think there might not be one. I also appreciate their great customer service. We have monthly calls with our customer service rep to go through different parts of the system and get updates or ideas for streamlining our processes as we walk through how we use the system today. I value the way they provide solutions quickly and how they are always ready to help with anything taking more time than it should.

**What do you dislike about isolved?**

Reporting features could be a little bit better. There are a ton of reporting options available, maybe too many. Some of the reports we only use once a year, so to remember which ones we need to run is sometimes a challenge. We also have to manually merge some of the information on different reports to get what we need. If we could customize the reports that would save a lot of time.

**What problems is isolved solving and how is that benefiting you?**

I use isolved as our HRIS to complete and store employee files electronically, handle payroll, and enroll in benefits, saving us a lot of time compared to doing these tasks manually.

  ### 5. Cost-Effective HCM with a Strong ATS, but Click-Heavy Workflows

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 28, 2026

**What do you like best about isolved?**

iSolved is a cost-effective tool that includes features you’d typically expect to find in larger HCM platforms. I also find its ATS intuitive, and it sends job listings to more job boards than I’ve used before.

**What do you dislike about isolved?**

iSolved has less-than-intuitive workflows, and sometimes things are difficult to find.  Often things are very manual and click heavy. It takes time to do things that should be completed in one or two work flows.

**What problems is isolved solving and how is that benefiting you?**

I work for a small nonprofit that was manually tracking most things before iSolved. We did have payroll software, but it didn’t include any HR capabilities. That led to frequent discrepancies, such as incorrect PTO balances or employees recording time under the wrong time code.

iSolved has simplified most of these processes and gives managers a strong set of tools for reporting and analytics. The cost is extremely attractive for a small nonprofit, especially considering the breadth of tools it provides.

**Official Response from Natalie Nowak:**

> We're glad to hear that you find isolved to be a cost-effective solution with intuitive ATS features. We understand your concerns about the click-heavy workflows and will share your feedback with our team for future improvements.

  ### 6. why iSolved works

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** August 14, 2025

**What do you like best about isolved?**

iSolved has many features that triumph other payroll software's. iSolved has a wide variety of reports for any business's needs. From payroll, hr, audits, etc, iSolved has the report you need. Most pages allow you to export into an excel spreadsheet, a quick way to edit and save what you need. iSolved has been releasing many fraud protection features as it is becoming more relevant. The iSolved community is very welcoming and partners come together to help each other.

**What do you dislike about isolved?**

While iSolved makes many updates and fixes, some of these releases cause other things to break. iSolved does work quickly to resolve problems, but it does affect partners and clients. iSolved can improve on their response time for customer support tickets.

**What problems is isolved solving and how is that benefiting you?**

iSolved is constantly improving, every two weeks to make a better experience for both customers and clients. Partners can send in ideas on how to better iSolved, which gets taken into consideration into the releases

  ### 7. Simplifies Employee Management with Minor UI Tweaks Needed

**Rating:** 4.0/5.0 stars

**Reviewed by:** Peter S. | CISO and Senior Technology Manager, Computer & Network Security, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 27, 2026

**What do you like best about isolved?**

I like that isolved is easy and fairly intuitive. The platform is entirely managed by isolved, so our company only has to focus on getting the data in there. The single portal format and ease of use make it straightforward for all employees to use, regardless of their skill set or understanding. It provides a unified web portal and app for managing things like time off, payroll details, and benefit enrollment, which is really helpful.

**What do you dislike about isolved?**

I think there should be better differentiation between a manager's login dashboard and an employee dashboard. Right now, normal employees often run into rejection popups saying they don't have permission to use certain features, which is frustrating. It's easy to click on something that seems accessible but is actually just for managers.

**What problems is isolved solving and how is that benefiting you?**

I use isolved for managing employee data, payroll, and benefits. It provides a unified portal for checking time off and salary details. It's fairly intuitive, making it easy for all skill levels to use.

**Official Response from Natalie Nowak:**

> We're glad to hear that you find isolved easy and intuitive to use. We appreciate your feedback about the differentiation between manager and employee dashboards, and we will take this into consideration for future improvements.

  ### 8. Streamlined Process, Excellent for Enrollment Management

**Rating:** 4.5/5.0 stars

**Reviewed by:** Debbie H. | Account Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 21, 2025

**What do you like best about isolved?**

I like that isolved takes away the need for manual processes. The direct submission of enrollments, plan changes, and qualifying events without relying on paper or emails makes things much smoother. It allows both the employer and employees to directly make, track, and submit their elections to the carriers. Plus, the setup has become very smooth over the years. Initially, it was tough, but now it's updated to a point where it's easily done.

**What do you dislike about isolved?**

We have clients that are in small groups. When the carriers do not allow a file feed with small groups, then you have to use a third-party vendor to submit the enrollments, and there seem to be communication issues with those vendors.

**What problems is isolved solving and how is that benefiting you?**

I use isolved for direct submission of enrollments, plan changes, and qualifying events. It eliminates the need for manual processes with paper forms, allowing employers and employees to track and submit elections directly.

**Official Response from Natalie Nowak:**

> Thank you for your feedback. We're pleased that the EDI feeds are beneficial for you and that you have a great working relationship with Heather. We understand your concerns about issue resolution and will work to improve our support process.

  ### 9. Efficient and Reliable: iSolved Gets the Job Done!

**Rating:** 4.5/5.0 stars

**Reviewed by:** Leigh Ann  B. | Office Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 26, 2023

**What do you like best about isolved?**

We’ve had a great experience with iSolved. Their reps are friendly, responsive, and easy to work with. They offer a wide range of payroll and HR solutions, from basic processing to more advanced services. I would definitely recommend them to any business looking for a reliable payroll partner.

**What do you dislike about isolved?**

Response times to emails could be improved, as replies can sometimes take longer than expected. However, when I call, someone always answers and helps right away. Also, when pulling reports, there can be a delay and I often have to keep clicking “refresh” until they’re ready.

**What problems is isolved solving and how is that benefiting you?**

iSolved helped reduce the time and costs associated with payroll processing by providing automated solutions that streamline the process. iSolved is also helping us stay compliant with the latest regulations and laws.

  ### 10. Effortless New Hire Onboarding—No More Chasing Forms

**Rating:** 5.0/5.0 stars

**Reviewed by:** Joseph R. | M, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 22, 2026

**What do you like best about isolved?**

iSolved has one of the easiest new employee on board process. I love that I no longer have to look for forms and organize and file folders.

**What do you dislike about isolved?**

iSolved is easy to use, but if you make even one mistake when entering a new hire’s information, you may end up having to repeat the entire setup - especially if you enter the wrong Social Security number.

**What problems is isolved solving and how is that benefiting you?**

It used to be a problem keeping all the necessary tax forms updated and finding the latest revision online. With iSolved, the software keeps that all up to date for you.

  ### 11. Effortless HR Management with Stellar Support

**Rating:** 4.5/5.0 stars

**Reviewed by:** Moriah R. | Accountant and Payroll specialist, Small-Business (50 or fewer emp.)

**Reviewed Date:** August 08, 2024

**What do you like best about isolved?**

I love the customer service from isolved. They are always available to help when we need it, from creating reports to answering simple questions. The talent acquisition feature is amazing and has saved us so much time and effort in finding employees that fit our company. The initial setup experience was amazing, with customer service always easy to get ahold of, guiding us through learning the new software.

**What do you dislike about isolved?**

Some reports are not available to us and have to be made. It is a little frustrating how many times our team or rep changes. We have had a few and just when we know them and are comfortable they change.

**What problems is isolved solving and how is that benefiting you?**

isolved helps with documentation storage and handles all our payroll and tax needs.

  ### 12. User-Friendly, Efficient, and Accessible!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Marietta J. | Small-Business (50 or fewer emp.)

**Reviewed Date:** March 02, 2026

**What do you like best about isolved?**

I find isolved very user-friendly, which makes it easy for me to train clients and help them understand the system on their own. This ease of use is valuable because when the platform is simple, clients are more likely to continue doing business with me rather than seeking a more accessible alternative. The initial setup of isolved was extremely easy, and I appreciate that it allows me to go back and make changes if needed.

**What do you dislike about isolved?**

I dislike that I can't process payroll through the app.

**What problems is isolved solving and how is that benefiting you?**

I use isolved for timekeeping, scheduling, and I can access it anywhere. It's very user-friendly, making it easy to train clients who then understand it on their own.

  ### 13. User-Friendly Payroll Access with Room for Cosmetic Improvements

**Rating:** 4.0/5.0 stars

**Reviewed by:** Support T. | Operations Support Admin, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 14, 2026

**What do you like best about isolved?**

I love that isolved is easy to access and navigate. I appreciate that it's accessible via both app and web, making it convenient for me to get a breakdown of how much money I made, view my payment history, and manage tax information easily. I also like being able to change address details and direct deposit information effortlessly.

**What do you dislike about isolved?**

I wish Face ID and 2-factor authentication worked a bit smoother and that the app had more color to it to be visually more pleasing.

**What problems is isolved solving and how is that benefiting you?**

I use isolved to access my w2, payday and direct deposit details, and tax info easily. It lets me view my earnings, taxes, and payment history, and update address and deposit info effortlessly, all through its user-friendly app and web platform.

  ### 14. Versatile and Easy to Navigate

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.)

**Reviewed Date:** May 12, 2026

**What do you like best about isolved?**

I like the versatility of the program for all clients that use it. I also like the ease of navigating through the program, especially the search bar.

**What do you dislike about isolved?**

I don't like that when you get an error, it doesn't tell you what it's for. It would be helpful if after an error pops up, it would direct you to the exact area of iSolved that is the issue.

**What problems is isolved solving and how is that benefiting you?**

iSolved is helping me with managing multiple clients at one time, all in the same system. For the most part, everything system-wise is the same across the board. I like that it's not too different for each company.

  ### 15. Efficient Reporting

**Rating:** 4.0/5.0 stars

**Reviewed by:** Sara B. | Mid-Market (51-1000 emp.)

**Reviewed Date:** January 25, 2024

**What do you like best about isolved?**

I really like the reporting feature in isolved because it helps keep track of information and allows us to easily pull and manipulate reports for different needs across all departments. We can create custom reports in the report writer, which helps us keep track of diversity, bar information for our attorneys, census reports for benefits, and more.

**What do you dislike about isolved?**

The benefits and paid time off are too closely intertwined with payroll to the point where it's hard to edit something once a payroll has already been processed.

**What problems is isolved solving and how is that benefiting you?**

iSolved's reporting feature helps automate year-end processes and manual tasks, allowing us to track information efficiently and create custom reports for all departments.

**Official Response from Mackenzie Cotton:**

> Thank you for your positive feedback on isolved! We're thrilled to hear that you find the layout user-friendly and appreciate the reporting features and customizable information. We understand that timely customer service is important, and we apologize for any delays you may have experienced. We are continuously working to improve our response times and ensure that all our customers receive prompt assistance.

It's great to hear that isolved is helping streamline your year-end and quarter-end processes with its reporting feature. We strive to provide solutions that make payroll and other tasks simple and efficient for our users. If you have any specific concerns or questions, please don't hesitate to reach out to our customer service team. We value your feedback and are always here to assist you.

  ### 16. Empowers Employees and Streamlines Time Management

**Rating:** 5.0/5.0 stars

**Reviewed by:** Kelly W. | Controller, Mid-Market (51-1000 emp.)

**Reviewed Date:** November 19, 2025

**What do you like best about isolved?**

The best part about isolved is that employees can enter their own time, and managers can approve it.  This reduces the time H.R. spends reviewing the timecards.  I also like that employees can request time off and view their PTO balance.

**What do you dislike about isolved?**

The fact that there are so many other options, but we are unaware of them.  I only find out about them when I call support with a problem and am told that I do not have access to that.  We can't get access to something we don't even know exists.

**What problems is isolved solving and how is that benefiting you?**

Isolved is assisting in our onboarding and helping us to streamline the process.  At the conference in Scottsdale, they taught and offered valuable advice in our onboarding process.  They also assisted with our organization chart, pointing out specific problems and explaining why it was not populating correctly.  A few little hints went a long way!   The changes to come for reporting, consolidating into one reporting area, will be unbelievably beneficial.  It will provide ease of use, which I know everyone will appreciate.

**Official Response from Natalie Nowak:**

> We're glad to hear that isolved has been able to empower your employees and streamline your time management processes. We're constantly working to improve our platform and make sure our customers are aware of all the available options. We appreciate your feedback and will work on better communication about the features and options available.

  ### 17. Highly Customizable HRIS with Outstanding Support

**Rating:** 4.0/5.0 stars

**Reviewed by:** Caitlyn G. | HR Associate, Mid-Market (51-1000 emp.)

**Reviewed Date:** November 18, 2025

**What do you like best about isolved?**

I appreciate the wide range of options and features available in isolved, which caters to our complex needs. The ability to easily reach out to a representative and find a solution to a problem, often at no additional cost, is incredibly valuable. For example, by simply turning on a feature, like the analytics dashboard, we now have access to a wealth of data to present to management, enhancing our decision-making process. I find the system enhancements, such as customizations and integrations with other platforms like Cigna and TIAA, have streamlined operations significantly. The customer support team is outstanding, offering constant updates and ensuring everything during integrations is handled properly. These aspects make isolved a powerful and adaptable tool for our HRIS needs.

**What do you dislike about isolved?**

Because there are so many different features and options, it can seem kind of complex. The large plethora of features can complicate processes if you do not take the time to fully learn the system.

**What problems is isolved solving and how is that benefiting you?**

I use isolved to customize our dashboard, streamline benefits administration and retirement contributions, saving multiple steps and hours each week through integrations with Cigna and TIAA. It provides diverse features and easy solutions, like the analytics dashboard, enhancing data presentation for management.

  ### 18. Solid Platform with Room for Improvement

**Rating:** 5.0/5.0 stars

**Reviewed by:** Amelia B. | Office Administrator, Mid-Market (51-1000 emp.)

**Reviewed Date:** November 17, 2025

**What do you like best about isolved?**

For me, the most helpful part of isolved is having everything in one place. IT streamlines my workflow, reduces duplicate tasks and makes managing employee information much smoother. The customer support is very helpful and now with the AI help I cannot complain.

**What do you dislike about isolved?**

Our law firm often requests reports that we are unable to generate in isolved. For example, we offer two floating holidays and would like to print a list of all employees that includes their floating holiday balances and whether they have used them. Additionally, during our annual reviews, we experienced a syncing issue with the ‘employee supervision’ field, which required us to call several times for assistance.

**What problems is isolved solving and how is that benefiting you?**

Isolved has been very effective in streamlining our applicant tracking, pre-screening, and onboarding processes. Having everything at a glance and being able to click to check status is extremely convenient, and we receive an email notification once all steps are complete. The Learn & Grow module has also been very helpful. I have created a ‘New Hire Path’ that includes basic videos from isolved on how to navigate the portal, as well as the option to upload our own webinars for new hires, making onboarding smoother and more engaging

**Official Response from Natalie Nowak:**

> We're glad to hear that you find isolved helpful in streamlining your workflow and managing employee information. We appreciate your feedback about the reports and syncing issues, and we will work to improve these areas.

  ### 19. Effortless Payroll Management with Dedicated Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Sagar L. | Human Resources Consultant, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 04, 2022

**What do you like best about isolved?**

I appreciate the intuitive and simple user interface of iSolved, which makes navigation seamless and efficient. The service's dedicated customer support stands out for its invaluable assistance, ensuring that I receive help on every payroll process effortlessly. I also enjoy the streamlined user experience and how easy it is to access each module compared to other platforms.

**What do you dislike about isolved?**

There could be improvement in more features and functionality on its payroll portal.

**What problems is isolved solving and how is that benefiting you?**

I find the product streamlines and eliminates payroll issues, offering dedicated customer service which significantly aids my work.

  ### 20. Centralizes HR and Payroll with Stellar Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Luz S. | Director of Human Resources, Mid-Market (51-1000 emp.)

**Reviewed Date:** December 11, 2025

**What do you like best about isolved?**

I really appreciate the excellent customer service that isolved provides. It's great that it centralizes payroll, timekeeping, benefits, and compliance into one system. I find it helpful that isolved integrates with the majority of our insurance carriers, making things more convenient.

**What do you dislike about isolved?**

Invoices for all services are not sent for all services in an itemized manner prior to it being ACH. ACA 1095-C coding should be more aligned with IRS requirements.

**What problems is isolved solving and how is that benefiting you?**

I use isolved to centralize employee data, automate payroll and tax filings, track time and PTO, administer benefits, and support ACA compliance. It solves the fragmentation in HR, payroll, and compliance processes, reducing errors, manual work, and compliance risk, ensuring employees are paid correctly and on time.

**Official Response from Natalie Nowak:**

> We're thrilled to hear that you find isolved's seamless integration and automation features to be efficient and time-saving. Our goal is to provide a user-friendly experience and outstanding customer service, so we're glad to hear that we've been able to assist you quickly and effectively.

  ### 21. Effortless Clock-In and User-Friendly App Experience

**Rating:** 5.0/5.0 stars

**Reviewed by:** Michelle W. | Client Service Representative, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 21, 2026

**What do you like best about isolved?**

isolve makes the clock in/out process simple and the ease of using the app is nice. I also like the fact that if I leave my current job, I still have access to all my payroll information.

**What do you dislike about isolved?**

I have had issues of the app not loading on first attempt and it taking two to three attempts to load.

**What problems is isolved solving and how is that benefiting you?**

the app provides easy access to payroll and payroll history.

  ### 22. Exceptional Support and Seamless Onboarding for Multi-State Teams

**Rating:** 5.0/5.0 stars

**Reviewed by:** Joann T. | Director of Finance and Business Operations, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 04, 2025

**What do you like best about isolved?**

We are a small company (just under 50 W-2 employees) and after Covid we expanded our remote employee base into 7 other states.  Adding their platform to help make and keep the handbook state compliant, sending me instructions on how to enroll in new states, and any specific employment communications that need to be made is invaluable.  The open enrollment process is made so easy having a dedicated representative (Heather Cannon) who holds several joint meetings with us and our insurance broker so we can be sure the communications made to our employees are proper, the rates are accurate, the full documents are in the portal, and that the reminders are sent by iSolved and not manually done by me. Even our FSA/HSA and Dependent care platforms are with iSolved so it's one stop shopping for my employees.  With all of these platforms I use, I am still getting more value than the price I paid with our prior carrier.

**What do you dislike about isolved?**

The first payroll after transition did not go smoothly. We had a very complicated hourly payroll structure which made it difficult to get hours to compute properly.  We have since changed to straight bi-weekly hourly payroll which went off without any problems.

**What problems is isolved solving and how is that benefiting you?**

Being a multistate employer due to remote workers is a challenge.  Their handbook maintenance program and state alerts have helped me feel confident I am communicating the appropriate information to my employees in different states.

  ### 23. Exceptional Support and Effortless Payroll Management

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jill F. | Assistant Office Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** November 18, 2025

**What do you like best about isolved?**

Isolved customer service is the very best.  I have only positive experiences when I have need help.We have been with isolved since 2017.  Their product has made doing payroll a breeze. I use it daily.  We use many of their products and has made us staying in compliance with all the changes that happen throughout the year. It is a very intuit product and they also take feedback from the customers to make improvements.

**What do you dislike about isolved?**

The only downside of isolved is something that no product can do.  Get employees to clock in and out correctly.

**What problems is isolved solving and how is that benefiting you?**

One thing that isolved is solving for me in one of my roles is expense management.  It has made reconciling the many credit cards we have so much easier.  I'm not looking for receipts since the employee can upload at the time of purchase with all the information needed.

**Official Response from Natalie Nowak:**

> We're thrilled to hear that you've had such a positive experience with our customer service and that our product has made payroll management a breeze for you. We appreciate your feedback and are glad to hear that our product has helped you stay in compliance and provided an intuitive experience. Thank you for being a valued customer since 2017!

  ### 24. So far so good

**Rating:** 4.5/5.0 stars

**Reviewed by:** Owen J. | IT support, Mid-Market (51-1000 emp.)

**Reviewed Date:** December 21, 2023

**What do you like best about isolved?**

All features are easy to use, great for payroll and payroll tax filing automatically

**What do you dislike about isolved?**

Features are too separated and confused features as its names are kind of similar

**What problems is isolved solving and how is that benefiting you?**

Managing employees is the key of the business, it helps a lot to do so. Whenever I put hired people in the system, Isolved give me pretty straight direction, it is easy to use. And managing tax calculation and filing taxes are great for us to use so that we don't have to file individually in every single payrolls and issue 1099s or W2s on our own.

**Official Response from Mackenzie Cotton:**

> Thank you for your feedback!  We would love to have the opportunity to work with you to help you navigate the categories. Please feel free to contact me at mcotton@isolvedhcm.com.

  ### 25. Great Platform and Outstanding Support from Our HR and Customer Service Team

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.)

**Reviewed Date:** January 16, 2026

**What do you like best about isolved?**

The platform is easy to use, and the services offered are solid. The biggest highlight for me has been the support we’ve received throughout our first year. Our implementation went very smoothly. Our HR rep, Deb Swift, has been amazing. Our customer service rep, Crystal Castle, has also been great, and the open enrollment implementation specialist, Latavia Barnes, was outstanding. I’ve also worked with other reps at iSolved who were very helpful and assisted me in a timely manner.

**What do you dislike about isolved?**

Coming from a PEO, the transition to an ASO model has been a bit challenging in a few areas. In particular, some of the tax items have been difficult to set up and complete, and the process has involved delays. Now that we’re about a year into our time with iSolved, the tax setup still isn’t correct, and it has continued to cause delays across various states.

We initially signed a one-year agreement, and I reached out several times to connect with someone to discuss a new contract. Instead, toward the end of 2025 we received a standard price increase letter, which I wasn’t happy about, especially since we had only recently started with iSolved and I had been trying for months to speak with someone there about renewing or updating our contract.

**What problems is isolved solving and how is that benefiting you?**

iSolved has made our transition from a PEO model to an ASO model very easy and I am liking the platform of iSolved and the programs it has to offer us. The HR assistance has also been outstanding and appreciated when I am unsure of how to proceed with a matter.

**Official Response from Natalie Nowak:**

> We're thrilled to hear that you've had a positive experience with our platform and support team. We appreciate your feedback and are glad that the transition to an ASO model has been smooth overall. We understand your concerns about the tax setup and contract renewal, and we will work to address these issues promptly.

  ### 26. Friendly, Always-Helpful Cutomer Service

**Rating:** 4.5/5.0 stars

**Reviewed by:** Moriah  H. | HR representative/ Accountant, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 04, 2026

**What do you like best about isolved?**

I love the customer service. Our team is always so friendly and ready to help with any questions or problems we may have.

**What do you dislike about isolved?**

They have a lot of different add-ons that are hard to know exactly what we need.

**What problems is isolved solving and how is that benefiting you?**

They are solving all our HR problems. They handle all the taxes and payroll deductions so we don't have to.

**Official Response from Natalie Nowak:**

> We're thrilled to hear that you love our friendly and helpful customer service! Our team is dedicated to providing top-notch support for all your needs.

  ### 27. Valuable Community & Support, But Navigation Takes Time to Learn

**Rating:** 4.5/5.0 stars

**Reviewed by:** Angela L. | Vice President of Patient Care Services, Mid-Market (51-1000 emp.)

**Reviewed Date:** October 23, 2025

**What do you like best about isolved?**

As a nurse and not necessarily an HR person, I really love the support and references in the iSolved community. There are videos, blogs, articles and more on such varied topics such as navigating change, payroll and tax form updates, state specific information, general information regarding PTO, seasonal workers, etc. I find it a great resource to expand my knowledge base, and connect with other professionals as well. As our payroll vendor, they also try to be very responsive and accommodating with changes we need to make and our questions. we also store employee documents and personnel file documents inside the system and plan to expand this using the tools available. It is great to have a central place to see hire information, status, benefits elected, personnel documents etc in a secure location. i frequently refer to my iSolved account.

**What do you dislike about isolved?**

Our old payroll system we had one direct contact for all questions about any part of the system, payroll, concerns etc and a direct phone number. iSolved is a larger company and we have an email for questions and concerns but it is not as direct as we were used to.

**What problems is isolved solving and how is that benefiting you?**

It is our payroll system as well as the place we store our personnel files and documents including all trainings, orientation, safety, evaluations, onboarding docs, everything. This enabled us to have a secure, central electronic location for employee files. We had been on paper before this. We plan to start using some more features this coming year particularly making our onboarding forms electronic as well and having them completed by employees directly. Moving towards more electronic functions has created more efficiencies, one central location, ensured security of the information and freed up time up front as well as later when the documentation was needed.

  ### 28. Solid capabilities but clunky UX and weak integrations

**Rating:** 2.0/5.0 stars

**Reviewed by:** Charlotte H. | Director of Finance, Small-Business (50 or fewer emp.)

**Reviewed Date:** June 02, 2026

**What do you like best about isolved?**

We use the iSolved platform, and overall its capabilities are solid. There isn’t much we can’t eventually figure out how to report on or track, and it generally gives us what we need once we learn our way around it.

**What do you dislike about isolved?**

The system is clunky. The UX isn't good and generally I haven't found that it integrates well with our other systems, which results in duplicative work.

**What problems is isolved solving and how is that benefiting you?**

It serves our needs for processing payroll and payroll-related reporting needs.

  ### 29. Disappointing Service and Setup Experience

**Rating:** 0.0/5.0 stars

**Reviewed by:** Kaitlyn G. | HR Eecutive, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 22, 2026

**What do you like best about isolved?**

I find isolved to be cost effective, I guess - you get what you're paying for.

**What do you dislike about isolved?**

I didn't like the services in general. The customer service is horrible - they are not urgent about anything, and they miss obvious steps that later cause issues. They frequently 'forget' to do things which have a trickle effect. The initial setup was pretty time-consuming; there was a lot I had to do versus their team handling it. There was a lot of manual work instead of automated processes.

**What problems is isolved solving and how is that benefiting you?**

I used isolved for payroll, employee onboarding, and hiring.

**Official Response from Natalie Nowak:**

> Thank you for sharing your experience with us Kaitlyn. We understand the importance of timely and accurate service, and we regret that we did not meet your expectations. Your feedback is valuable to us, and we would love to work with you to improve this. If you could send us an email at reputation@isolvedhcm.com and we can get these issues escalated. Thank you.

  ### 30. Effortless HR & Finance Management, High Recommendation!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Athena H. | Head of Commercialization, Mid-Market (51-1000 emp.)

**Reviewed Date:** January 15, 2026

**What do you like best about isolved?**

I like that isolved is super easy to use and manage. It hosts a lot of information and centralizes all HR and finance needs in one clean, organized platform. I particularly value having the manager view to see all my team's time off requests and approvals, and being able to access all the pay stubs, insurance, and financial documents for tax filings in one place. The initial setup was also super easy and didn't take long to add all the info and go live.

**What do you dislike about isolved?**

I think the platform's look and feel could be more modernized even though the functionality works great.

**What problems is isolved solving and how is that benefiting you?**

I use isolved for payroll, managing time off requests, tax info, and insurance. It solves HR and finance headaches by centralizing everything in one platform. The manager view for approvals and accessing documents makes managing my team easy.

**Official Response from Natalie Nowak:**

> We're thrilled to hear that you find isolved easy to use and that it centralizes all your HR and finance needs. We appreciate your feedback about the platform's look and feel, and we'll definitely take that into consideration for future updates.

  ### 31. Wonderful Product- Learning more each year!!

**Rating:** 4.5/5.0 stars

**Reviewed by:** Christine K. | Payroll Specialist, Mid-Market (51-1000 emp.)

**Reviewed Date:** August 01, 2024

**What do you like best about isolved?**

I like it all and use it all, every day.  There is so much that it does...reports are endless, You can write reports, enter payroll, time and attendance, HR, onboarding.  WC tracking, just the tip of the iceberg.  Customer service with Isolved is very good.

**What do you dislike about isolved?**

The only thing I have found that I don't care for is when changes are made behind the scenes at Isolved, sometimes the view of a particular screen will change and I don't find out until I go to that particular screen.

**What problems is isolved solving and how is that benefiting you?**

I wasn't here with the previous payroll product so I don't really know what this product solved....what I do know, is that any information I need to pull out of it, there is a way to do so and it is very easy.

  ### 32. isolved

**Rating:** 5.0/5.0 stars

**Reviewed by:** Barbie  H. | Human Resources and Payroll Coordinator, Mid-Market (51-1000 emp.)

**Reviewed Date:** August 15, 2022

**What do you like best about isolved?**

They still cover everything we need in our HR and Payroll departments.  They also are constantly improving and rolling out updates which is fantastic!

**What do you dislike about isolved?**

We now have one customer service rep, Savanna, and she helps us with everything!  We love her so much!

**What problems is isolved solving and how is that benefiting you?**

It helps tremendously with our onboarding process.  Also, we love that once payroll has been submitted and reports have been processed, our general ledger codes are already there in the reports.  It makes our payroll entries a breeze.

  ### 33. Streamlined HR with Exceptional Onboarding

**Rating:** 5.0/5.0 stars

**Reviewed by:** Brittany C. | Director of Client Success, Small-Business (50 or fewer emp.)

**Reviewed Date:** January 13, 2026

**What do you like best about isolved?**

I like that isolved is self-serve for our employees. They can log in to their portal and update their information, which is convenient. The onboarding process for new employees is very easy with their onboarding wizard. It makes the process very streamlined, especially when we have employees in other states. Knowing the guidelines we have to follow, this platform does it all for us. The initial setup was very easy, and we were onboarded through the entire process with one of their team members.

**What do you dislike about isolved?**

Sometimes it's a little hard to navigate to find the exact thing you want in their dashboard.

**What problems is isolved solving and how is that benefiting you?**

iSolved keeps all our employee management in one area, eliminating the need for multiple softwares. Its self-service feature allows employees to update their info easily, and the onboarding wizard streamlines our process, handling compliance for out-of-state employees.

**Official Response from Natalie Nowak:**

> We're glad to hear that you find isolved's self-serve feature and onboarding wizard convenient and streamlined. We understand that navigating the dashboard can be a bit challenging at times, and we're continuously working to improve the user experience.

  ### 34. Highly Customizable System with Plenty of Options

**Rating:** 4.0/5.0 stars

**Reviewed by:** Kayla S. | HR Specialist, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 25, 2026

**What do you like best about isolved?**

There are so many options to be able to customize each system to your company.

**What do you dislike about isolved?**

We use a Network Partner and sometimes it feels like we don’t get all of the product launches or new feature information. We also have had to figure out how to use most of the systems’ quirks on our own with trial and error.

**What problems is isolved solving and how is that benefiting you?**

Efficiency! More time in the day to focus on all of the other unplanned HR things that pop up.

  ### 35. Intuitive, User-Friendly Payroll and Time Tracking with Responsive Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Deepesh V. | Software Engineer, Small-Business (50 or fewer emp.)

**Reviewed Date:** January 16, 2026

**What do you like best about isolved?**

What I like most about isolved is how intuitive and user friendly it is. It is easy to navigate makes daily tasks like payroll, time tracking etc easy. Has a good implementation and integrates well with other products and has everything at a place making which allows frequent use and Customer Support is good and responsive and helps whenever there is an issue.

**What do you dislike about isolved?**

The isolved UI is not informative and some advance features need training and guidance.

**What problems is isolved solving and how is that benefiting you?**

Helps solve time tracking and many other HR related issues by automating many tasks like payroll processing and time tracking.

**Official Response from Natalie Nowak:**

> We're glad to hear that you find isolved intuitive and user-friendly. Our goal is to make daily tasks like payroll and time tracking as easy as possible. We appreciate your feedback about the UI and advanced features, and we will take that into consideration for future improvements.

  ### 36. Easy to use and would recommend to anyone needing to recruit for a small business

**Rating:** 4.5/5.0 stars

**Reviewed by:** IJ O. | HR Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 21, 2025

**What do you like best about isolved?**

The software is very easy to use for bulk texting and bulk emailing candidates. It's great that I can automate responses and have candidates automatically moved to fill out an application after sending their resume. Also, the price point is very budget-friendly for a small business.

**What do you dislike about isolved?**

It's not clear the difference between LinkedIn, LinkedIn organic, and LinkedIn billable. I don't understand why there needs to be three different options for LinkedIn when linking the iSolved application to LinkedIn applicants.

**What problems is isolved solving and how is that benefiting you?**

iSolved allows me to track all of our applicants in one system. I can categorize each applicant for several different jobs, which allows for simple talent pipeline management. I can also have the hiring managers gain access to different parts of the platform so that it is easy for them to use, and allows for greater security.

  ### 37. Effortless Payroll and Hiring Made Simple

**Rating:** 4.0/5.0 stars

**Reviewed by:** Shaire B. | HR Generalis, Mid-Market (51-1000 emp.)

**Reviewed Date:** November 14, 2025

**What do you like best about isolved?**

The platform really makes it easier for payroll processing as well as seeking candidates for job postings. The onboarding process is also valued with my role.

**What do you dislike about isolved?**

Sometimes the platforms glitches on me. More recently, when I login, I have to refresh the page, because it doesn’t capture my first login. It can also be confusing with multiple logins for different platforms such as Cloud versus Hire. It sometimes can seem more complicated to navigate than it should be.

**What problems is isolved solving and how is that benefiting you?**

Payroll is less messy and easy to manage. It saves time in the long run, for sure. I also find the Hire portal helpful with collecting applicants and sorting through them. And the Performance portal also is very efficient, for the most part.

  ### 38. Streamlined Payroll and HR with Seamless Integration

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.)

**Reviewed Date:** March 23, 2022

**What do you like best about isolved?**

I love that isolved offers electronic options that are user-friendly and highly effective in staying updated with regulatory, state, and government law changes, which ensures compliance and efficiency in operations. The seamless integration between iHire and isolved is particularly beneficial, as it eliminates the previous manual recruiting processes, resulting in a more thorough and efficient workflow and significantly reducing the time required to fill positions. I am very impressed with the knowledgeable and helpful customer service, which is always quick to take calls and resolve any questions or issues, making my experience with isolved very positive.

**What do you dislike about isolved?**

I would like to return to having a designated contact representative for iHire. This change has negatively impacted our relationship. Also, the integration between iSolved and iSolved Benefits (Flex/HRA) is not currently compatible with the Kabel platform, and though I have been told the issue is being addressed, I have not received any updates for some time.

**Recommendations to others considering isolved:**

Request a main contact person as a rep. to answer your questions and handle your account.  However, with that being said anytime I call the 800# they are very knowledgable and helpful.

**What problems is isolved solving and how is that benefiting you?**

I use isolved to streamline payroll, HR, timekeeping, and recruiting processes. It's user-friendly and stays updated with legal changes. The iHire integration eliminates manual processes, reducing time-to-fill positions.

  ### 39. Powerful Payroll Features, but Too Many Screens to Navigate

**Rating:** 3.0/5.0 stars

**Reviewed by:** Janessa C. | Account Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 02, 2026

**What do you like best about isolved?**

There is a wide variety of functions that have the potential to make payroll easier.

**What do you dislike about isolved?**

It lacks ease of use. Many clients struggle to learn the system, and the number of different screens you have to navigate just to get one thing done makes it unnecessarily difficult.

**What problems is isolved solving and how is that benefiting you?**

iSolved offers demos from specialists to help show how the system works to new clients and that is amazing.

**Official Response from Natalie Nowak:**

> Thank you for sharing your experience with isolved. We're glad to hear that the wide variety of functions and demos have been beneficial. We understand your frustration with the navigation and will work to streamline the user interface for a more intuitive experience.

  ### 40. Easy to Use Platform with Great Learning Tools

**Rating:** 4.0/5.0 stars

**Reviewed by:** Cora T. | Payroll Specialist, Small-Business (50 or fewer emp.)

**Reviewed Date:** March 31, 2026

**What do you like best about isolved?**

The platform is easy to use and also has great learning tools.

**What do you dislike about isolved?**

Nothing I have come across makes me not like isolved.

**What problems is isolved solving and how is that benefiting you?**

I work as a Payroll Specialist for a company that uses isolved. I find that isolved helps me to be better at my job by being more efficient.

  ### 41. Constant Issues and Frustrating Setup

**Rating:** 1.5/5.0 stars

**Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.)

**Reviewed Date:** June 05, 2025

**What do you like best about isolved?**

isolved has been used by our company for over 20 years.

**What do you dislike about isolved?**

We constantly have issues with the app. People can't log on, the app stalls, they don't get service so can't clock in.. it's endless, employees are in my office weekly to complain about the app... And when I process payroll inevitably there is ALWAYS an issue. This week bereavement leave disappeared so an employee was unable to submit. And one employee did not have his employer match for retirement go through. Issue after issue.. The initial setup was terrible and support tries to correct every week but we dont know what will go wrong the next week. Its always something new

**What problems is isolved solving and how is that benefiting you?**

I use isolved for payroll and time tracking. It pays our employees and tracks our time.

**Official Response from Natalie Nowak:**

> We appreciate your feedback and are glad to hear that you find our support quick and helpful. We understand your concerns about the improvements you mentioned, and we will take them into consideration for future updates.

  ### 42. Very Helpful Support Whenever We Have Questions

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.)

**Reviewed Date:** March 20, 2026

**What do you like best about isolved?**

They are very helpful with any questions that I have. They are always willing to help out. The integration with Employee navigator was pretty easy.

**What do you dislike about isolved?**

Sometimes it takes multiple calls/emails to get something changed the correct way. Integration when it came to when benefit deductions would start for 1/1 was terrible! Sometimes the timeclock won't work, employees will try multiple times and we'll need to unplug and plug it back in.

**What problems is isolved solving and how is that benefiting you?**

They've helped with lots of problems. This year they will help us renew our handbook so I am excited for that.

**Official Response from Natalie Nowak:**

> We appreciate your positive feedback about our helpful support and the ease of integration with Employee Navigator. We apologize for any challenges you faced with making changes and with the benefit deductions integration. We will strive to improve these areas to better assist you in the future.

  ### 43. User-Friendly Payroll Solution with Stellar Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Nicole S.

**Reviewed Date:** November 20, 2025

**What do you like best about isolved?**

I find isolved incredibly user-friendly, especially with its intuitive search bar that simplifies finding needed information efficiently across payroll, employees, and benefits. I use the search function multiple times daily, which highlights its necessity in navigating isolved. The platform keeps everything organized in one place, making it easy to manage and modify data as needed. I also appreciate the reporting options available, which enhance my ability to access and utilize vital information quickly. Additionally, I am impressed with how easy it was to learn isolved's system, even when taking over from someone else; the tools available for learning are comprehensive and supportive, facilitating a smooth transition. isolved's customer service and hands-on approach are exemplary, ensuring mistakes in payroll, benefits, and onboarding can be rectified seamlessly and promptly, making my experience stress-free and efficient. This high level of support alone makes isolved an easy recommendation. Overall, isolved provides a seamless and supportive experience that significantly aids in managing my HR tasks effectively.

**What do you dislike about isolved?**

I find the PTO feature difficult for employees to understand.

**What problems is isolved solving and how is that benefiting you?**

I use isolved to manage payroll and hiring efficiently, keeping everything centralized and easy to update. Its user-friendly interface, search bar, and reporting options streamline operations, while its excellent customer service ensures smooth problem resolution in payroll, benefits, and onboarding.

**Official Response from Natalie Nowak:**

> We're thrilled to hear that you find isolved user-friendly and efficient, especially with the intuitive search bar and reporting options. We're committed to providing stellar customer service and support to make managing HR tasks stress-free. We appreciate your feedback about the PTO feature and will work to improve its clarity for employees.

  ### 44. Simplified Payroll, Outstanding Implementation

**Rating:** 5.0/5.0 stars

**Reviewed by:** Melissa W.

**Reviewed Date:** November 20, 2025

**What do you like best about isolved?**

I appreciate that isolved supports a wide range of features, including HR, payroll, and applicant tracking, which makes it a comprehensive tool for managing various business needs. The software significantly simplifies the payroll process, reducing what used to take days into a task that can be completed in just a few hours, which is a massive time saver. I find the search bar extremely valuable, especially when needing to quickly locate specific information with keywords, which enhances the overall ease of use. Additionally, the integration with OnShift adds flexibility and functionality to our system. I also want to commend the amazing implementation team that made the initial setup of isolved very easy and seamless. Lastly, everything operates smoothly, according to my experience, reflecting a high-performance product.

**What do you dislike about isolved?**

Nothing I would say I dislike, however the transition from the implementation team to the support team could use some improvement. We felt a little lost at first without having a specific person to contact. Maybe implementation could set up an initial meeting with our specialist.

**What problems is isolved solving and how is that benefiting you?**

I use isolved to simplify payroll, reducing days of work to just a few hours, and its search feature helps me find information quickly.

**Official Response from Natalie Nowak:**

> We are thrilled to hear that isolved has been able to simplify your payroll process and save you time. Our goal is to provide comprehensive tools to meet various business needs, and we are glad to hear that you find the search bar and integration with OnShift valuable. We appreciate your feedback about the transition from the implementation team to the support team, and we will work on improving the process to ensure a seamless experience for our customers.

  ### 45. Useful Payroll Features, But Service Access Frustrations

**Rating:** 2.5/5.0 stars

**Reviewed by:** Mimi A.

**Reviewed Date:** November 18, 2025

**What do you like best about isolved?**

I really appreciate the verification of time cards feature provided by isolved, as it helps streamline the process from employee to supervisor. Moreover, I am impressed with the ability to implement reimbursements directly in the time grid while doing payroll. This makes handling payroll far more efficient by integrating different functions seamlessly. Additionally, I find the tracking of certification expirations for staff to be a valuable tool, despite wanting a more consolidated approach for uploading certifications along with tracking their expiration dates. These features contribute significantly to maintaining accuracy and efficiency in managing employee information.

**What do you dislike about isolved?**

I find it frustrating to have tabs for services in isolved that we do not use or pay for, such as the WTC in my support hub tab that does nothing. It's confusing and unnecessary to have these visible when they require additional fees. Additionally, there are services included in our package that are not enabled by default, requiring us to call support to activate them, which is inconvenient and frustrating.

**What problems is isolved solving and how is that benefiting you?**

I use isolved for payroll, employee management, and ATS, solving time card reporting and easing new hires. It verifies time cards efficiently, manages reimbursements during payroll, and tracks certification expirations.

**Official Response from Natalie Nowak:**

> We're glad to hear that you find the verification of time cards and reimbursement features helpful in streamlining your payroll process. We understand your frustration with the unnecessary tabs and services that are not enabled by default. We'll take your feedback into consideration for future improvements.

  ### 46. Stable Platform with Exceptional Support, Minor Adjustment Needed

**Rating:** 4.0/5.0 stars

**Reviewed by:** trisha g.

**Reviewed Date:** November 18, 2025

**What do you like best about isolved?**

I appreciate how isolved integrates various HR functions such as timekeeping, payroll, benefit enrollment and administration, and onboarding into a single platform, which significantly saves time and effort. The stability and security of the platform ensure minimal downtime, and when outages occur, they are managed swiftly and communicated effectively, helping to alleviate potential stress. I find the customer support exceptional, as issues are resolved promptly, and the knowledgeable support team helps to maintain a stress-free experience. The online iSolved University is an excellent resource, providing continuous learning opportunities that enhance my understanding and effective use of the platform.

**What do you dislike about isolved?**

There seems to have been a transition in how trouble tickets were routed and responded to in the last six months. During this time, I had to follow up on trouble ticket communications, which I never had to do before. It might have been growing pains from getting into a new rhythm. While I haven't needed to submit a trouble ticket in the last two months and believe the issue has been resolved, this experience was a downside.

**What problems is isolved solving and how is that benefiting you?**

I find isolved consolidates HR tasks like timekeeping and payroll, saving us time and effort. It offers excellent customer support, reducing stress, while providing a stable platform with quick issue handling and clear communication about outages.

**Official Response from Natalie Nowak:**

> We are thrilled to hear that you are enjoying the integration of various HR functions and the stability of our platform. We apologize for any inconvenience caused by the transition in our trouble ticket system and appreciate your feedback. We are constantly working to improve our processes and ensure a seamless experience for our customers.

  ### 47. Versatile Platform with Room for Improvement in Support

**Rating:** 1.5/5.0 stars

**Reviewed by:** Clarice T. | Senior Director, People, Mid-Market (51-1000 emp.)

**Reviewed Date:** November 18, 2025

**What do you like best about isolved?**

I really like that iSolved provides everything under one platform, which greatly enhances our user experience. This integration is valuable because it not only improves internal HR processes but also benefits our employees by offering a cohesive platform that supports various functions such as payroll, performance management, learning development, and even acts as an ATS for our recruitment team. The consolidated platform simplifies processes and ensures that all personnel-related activities are managed within a single, integrated system. This has not only streamlined our HR operations but has also improved overall efficiency and employee satisfaction.

**What do you dislike about isolved?**

I find several aspects of isolved challenging. The customer service and triage system seem inefficient, as they don't respond to inquiries and questions as well as I would hope. Additionally, there are issues with PTO approvals and accruals that I feel need improvement. The onboarding experience, especially from a contractor's perspective, could greatly benefit from enhancements. These issues have necessitated ongoing work with an optimization team weekly to address various kinks and the problems faced. Moreover, the integration capabilities are lacking, as I've had to use an additional tool that unfortunately does not integrate with isolved. The initial setup process also posed challenges, as it felt somewhat archaic and cumbersome in terms of uploading information. There was also a significant amount of information that couldn't be transferred when joining isolved, adding to the complexity.

**What problems is isolved solving and how is that benefiting you?**

iSolved centralizes workforce management, allowing me to process payroll, manage PTO and learning, and handle performance management, providing a seamless user experience for HR and employees.

**Official Response from Natalie Nowak:**

> Thank you for sharing your positive experience with isolved's integrated platform. We understand your concerns about customer service, PTO approvals, and integration capabilities, and we are committed to enhancing these areas to better meet your needs.

  ### 48. Highly Customizable but Needs Better Navigation/ User Friendly Experience on Share&Perform

**Rating:** 5.0/5.0 stars

**Reviewed by:** Courtney B.

**Reviewed Date:** November 17, 2025

**What do you like best about isolved?**

I like that isolved is very customizable, which allows me to tailor the platform to fit our needs in almost any situation. The software simplifies tracking everyone's time cards, making this task much easier and more efficient. Additionally, the carrier feed is incredibly helpful as it saves time and reduces repetitive tasks. I appreciate how isolved can be integrated with other tools like Sage Intacct and linked to our 401k program, enhancing our workflow and overall productivity.

**What do you dislike about isolved?**

I find navigating the isolved platform challenging due to the overwhelming number of options, making it hard to locate specific reports, especially those with similar names. Additionally, the Share and Perform feature is tedious to use when assigning points, as I cannot assign a single award to multiple people at once or search for an award, which I believe could be improved.

**What problems is isolved solving and how is that benefiting you?**

I find isolved simplifies tracking everyone's time cards and integrates seamlessly with carrier feeds, saving time and reducing repetitive tasks.

**Official Response from Natalie Nowak:**

> Thank you for sharing your positive experience with the customization and integration capabilities of isolved. We understand your concerns about the navigation and user experience, and we will work on enhancing the platform's usability to better meet your needs.

  ### 49. Streamlines Certification Tracking for Non-Profits

**Rating:** 4.5/5.0 stars

**Reviewed by:** Heather K.

**Reviewed Date:** November 17, 2025

**What do you like best about isolved?**

I really appreciate how isolved handles certification tracking, which is extremely beneficial for our non-profit organization that manages hundreds of contracts with diverse compliance requirements. The ability to input certification expiration dates and receive automated reminders at specified intervals is incredibly helpful, ensuring we stay up-to-date with compliance easily. This feature significantly reduces the manual workload and the risk of missing critical compliance deadlines, making our processes more efficient and reliable. I would rate isolved highly for this capability, which is indispensable for us.

**What do you dislike about isolved?**

{"I find it inconvenient to view report data only after downloading it, which is cumbersome and time-consuming. While it's noted that an enhancement is coming in this regard, the current process could be streamlined for better user experience.","I would appreciate if isolved allowed me to hard code columns under Employee Admin Tools > Employee Analytics, which would save time and effort in setting up reports to my specifications each time."}

**What problems is isolved solving and how is that benefiting you?**

I use isolved to automate payroll processes and track certification expiry, which ensures compliance with our contract requirements and reduces manual effort.

**Official Response from Natalie Nowak:**

> Thank you for your feedback regarding the inconvenience of viewing report data only after downloading it. We're continuously working to enhance the user experience, and we'll take your input into consideration as we strive to improve our platform.

  ### 50. Responsive Support, Reliable Payroll Management with iSolved

**Rating:** 4.0/5.0 stars

**Reviewed by:** Lyn  K.

**Reviewed Date:** November 17, 2025

**What do you like best about isolved?**

I truly appreciate the customer service provided by isolved. Whenever I have questions or need assistance, my account manager, Janice, is incredibly responsive. She usually gets back to me within the same day, often within just an hour or two. Her promptness provides immense relief and continuity in my workflow. Additionally, her support is not just limited to answering questions; she provides detailed instructions on processes and is proactive in setting up phone calls to ensure I fully understand through a demo if needed. This level of service enhances my experience with isolved significantly and underscores the company's commitment to customer care.

**What do you dislike about isolved?**

I sometimes struggle with the payroll aspect of isolved. I have to watch it closely and audit it because some of the coding was initially incorrect. While these issues are typically resolved in a timely manner, it can still be challenging.

**What problems is isolved solving and how is that benefiting you?**

I use isolved for payroll services and HR modules, which aids in seamless onboarding. This helps streamline payroll tasks despite needing close auditing at times.

**Official Response from Natalie Nowak:**

> We're thrilled to hear that you appreciate the responsive customer service provided by Janice. We strive to provide timely and proactive support to enhance your experience with iSolved.


## isolved Discussions
  - [Favorites Reports](https://www.g2.com/discussions/favorites-reports) - 1 comment, 1 upvote
  - [How can I extract my employee docs for migration to another platform?](https://www.g2.com/discussions/31525-how-can-i-extract-my-employee-docs-for-migration-to-another-platform) - 1 comment, 1 upvote
  - [Has anyone else had troubles with taxes not being paid in 2019?](https://www.g2.com/discussions/15096-has-anyone-else-had-troubles-with-taxes-not-being-paid-in-2019) - 1 comment, 1 upvote
  - [What is isolved used for?](https://www.g2.com/discussions/isolved-what-is-isolved-used-for) - 1 comment
  - [What is isolved used for?](https://www.g2.com/discussions/what-is-isolved-used-for) - 1 comment

- [View isolved pricing details and edition comparison](https://www.g2.com/products/isolved/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-03+11%3A54%3A51+-0500&secure%5Bsession_id%5D=65458dba-7086-4c56-924d-2a41659c14b9&secure%5Btoken%5D=60e747c4e872d87117f5cee3d4946a9d998a9953d58c59cdaa5c6be881c4c853&format=llm_user)
## isolved Integrations
  - [AbsenceSoft](https://www.g2.com/products/absencesoft/reviews)
  - [Acumatica](https://www.g2.com/products/acumatica/reviews)
  - [ADP Workforce Now](https://www.g2.com/products/adp-workforce-now/reviews)
  - [Axonify](https://www.g2.com/products/axonify/reviews)
  - [Deltek ComputerEase](https://www.g2.com/products/deltek-computerease/reviews)
  - [Employee Navigator](https://www.g2.com/products/employee-navigator/reviews)
  - [empower](https://www.g2.com/products/empower-empower/reviews)
  - [iHire](https://www.g2.com/products/ihire/reviews)
  - [Intuit QuickBooks](https://www.g2.com/products/intuit-quickbooks/reviews)
  - [OnShift](https://www.g2.com/products/onshift/reviews)
  - [OrgChart](https://www.g2.com/products/orgchart/reviews)
  - [PayrollHero](https://www.g2.com/products/payrollhero/reviews)
  - [PlanSource](https://www.g2.com/products/plansource/reviews)
  - [QuickBooks Desktop Enterprise](https://www.g2.com/products/quickbooks-desktop-enterprise/reviews)
  - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews)
  - [Sage Intacct](https://www.g2.com/products/sage-intacct/reviews)
  - [Tapcheck](https://www.g2.com/products/tapcheck/reviews)
  - [TimeWorksExpress](https://www.g2.com/products/timeworksexpress/reviews)
  - [WellSky Personal Care](https://www.g2.com/products/wellsky-personal-care/reviews)
  - [WinTeam by WorkWave](https://www.g2.com/products/winteam-by-workwave/reviews)
  - [ZayZoon](https://www.g2.com/products/zayzoon/reviews)
  - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews)

## isolved Features
**Core HR**
- Organization Management
- Time, Attendance, and PTO
- Expense Management
- Salary Structures
- Compliance
- Benefits Administration

**Expense Reports**
- Ease of Creating Expense Reports
- Bank / Credit Card Integration
- Smart Categorization
- Digital Receipt Management
- Employee Reimbursement
- Credit Card Integration

**Employee Self Service**
- Web Portal
- Benefits Manager
- Mobile

**Benefits Administration Platform Features**
- Benefits Record Management
- Enrollment Planning
- Third-Party Carrier Integration
- Document Management
- Total Compensation Statements
- Self-Service Portal
- Regulatory Compliance
- Mobile Benefits Access

**Automation**
- Process Automation

**Basics**
- Interoperability
- Performance
- Reporting

**Basics**
- Reporting
- Interoperability
- Performance

**Platform Basics**
- Interoperability
- Performance

**Training & eLearning**
- Content Delivery and Tracking
- Customer Training
- Manager Portals
- Content Storage and Management

**Operations**
- Personnel Management
- Talent Management
- Regulation and Compliance
- Metrics and Reporting
- Third-Party Integrations

**Platform**
- Reward Structuring
- Event Management
- Workflow Automation
- Compensation History
- Automated Compliance
- Embedded Analytics
- Reporting Capabilities
- Compensation Data Management
- Internationalization

**Platform Basics**
- Reporting
- Dashboard
- Performance

**Performance reviews**
- 360 Reviews
- Customizable Forms
- Review Status Tracking

**Reports**
- Score Cards
- Customizability
- Graphs and Charts
- Dashboards

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Generative AI**
- AI Text Summarization

**Agentic AI - Applicant Tracking Systems (ATS)**
- Adaptive Learning
- Natural Language Interaction
- Decision Making

**Agentic AI - Onboarding**
- Autonomous Task Execution
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Agentic AI - Accounting & Finance**
- Autonomous Task Execution

**Agentic AI - Expense Management**
- Autonomous Task Execution
- Cross-system Integration

**Administration**
- Payroll Entry
- Time Off Accrual
- Direct Deposit
- Expense Reimbursement
- Pre-tax Deductions
- Wage Garnishment
- Approvals
- Check/W-2 Printing
- Check/W-2 Delivery

**Sourcing**
- Candidate Search
- Career Page Configuration
- Social Sourcing
- Job Posting
- Candidate Sourcing Metrics

**Platform Content**
- Forms Library
- E-Forms
- E-Signature
- Background Checks
- Offer Letter Approvals
- Offer Letter Templates

**Course Authoring**
- Course Builder
- Role-Based Templates
- Assessments & Quizzes
- Instructor-Led Training

**Logistics**
- Dashboards & Reporting
- Data Collection
- Lanuguage Options

**Content**
- Automation
- Content Creation
- Distribution Features

**Additional Functionality**
- Dashboard
- Cloud
- Mobility

**Platform Content**
- Automation
- Reminders
- Email Template
- Booking
- Rescheduling

**Platform Content**
- Automation
- File Sharing
- Content Library

**Goals**
- Goal-Setting
- Company Goals And OKRs

**Benefits Administration Platform Features**
- Benefits Record Management
- Enrollment Planning
- Third-Party Carrier Integration
- Document Management
- Total Compensation Statements
- Self-Service Portal
- Regulatory Compliance
- Benefits Dashboards
- Mobile Benefits Access
- Integrations / APIs
- Internationalization
- Mobility

**Cleaning**
- Filtering
- Levels of Measurement
- Transformation

**Generative AI**
- AI Text Summarization

**Benchmarking and Equity - Compensation Management**
- Benchmarking Data
- Pay Equity
- Salary Bands

**Time Tracking**
- Ease of Completing Timesheets
- Tracking Time to Project/Task
- Billable Time Rate Management

**Taxes**
- Tax Calculation
- Tax Filing
- Automatic Tax Payment

**Candidate Management - Applicant Tracking System**
- Candidate Evaluations
- Applicant Data Management
- Hiring Processes Tracking
- Automated Resume Parsing
- Scheduling
- Candidate-Facing Statuses
- Workflow Building

**Platform Additional Functionality**
- Self-Service Portal
- Compliance Training
- Automated Onboarding Workflows
- Onboarding Notifications

**Course Delivery**
- Learning Paths
- Communication & Notifications
- Assignment Scheduling

**Management**
- Schedule Creation Tools
- Schedule Management
- Employee Leave Management
- User Access
- User Role Access
- Employee Information
- Employee Information Automation

**Logistics**
- Integrations & APIs
- User, Role and Access Management

**Content**
- Automation
- File Sharing

**Platform Performance**
- Reporting
- Monitoring

**Platform Additional Functionality**
- Integrations
- Mobility
- Forecasting
- Task Management
- Portal

**Feedback**
- Continuous Feedback
- Requesting Feedback
- Public Praise

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Generative AI**
- AI Text Generation

**Client Invoicing**
- Invoice Creation and Delivery
- Electronic Payments
- Project Accounting / Revenue Recognition

**Integration**
- API / Integration
- Time Tracking Integration
- Accounting Integration
- Core HR Integration

**Platform Data**
- Onboarding Process Reporting
- Visualization

**Course Management**
- Gamification
- Varied User Types
- Certifications
- Industry Compliance 

**Monitoring**
- Regulations Enforcement
- Compliance Monitoring
- Integration

**Recruiting and Onboarding**
- Sourcing and Candidate Identification
- Interview Scheduling
- Applicant Tracking

**Recruiting and Onboarding**
- Job Posting

**Data**
- Dashboards And Reports
- Historical Data

**Generative AI - Expense Management**
- Image-to-Text
- Text Generation
- Text Summarization

**Platform**
- Customization 
- Integration APIs
- Internationalization
- User, Role, and Access Management
- Performance
- Mobility
- Reporting
- Dashboards

**Platform**
- Reporting and Dashboards
- User, Role, and Access Management
- Performance and Reliability
- Scalability

**LMS Marketplace**
- Course Marketplace

**Recruiting and Onboarding**
- Interview Scheduling
- Onboarding

**Agentic AI - Performance Management**
- Multi-step Planning
- Natural Language Interaction

**Mobile**
- Receipt Capture
- Mileage Tracking

**Platform**
- Embedded AI / Machine Learning
- Complex Approval Workflow

**Interface**
- White Labeling
- Multilingual

**AI - Applicant Tracking Systems (ATS)**
- Predictive Insights
- AI Job Description
- Chatbot

**Mobile Time Tracking**
- Time Tracking

**Administration**
- PCI Regulation Compliant

**Training & eLearning**
- Assessments and Practice
- Content Delivery and Tracking
- Content Creation
- Customer Training
- Manager Portals
- Content Storage and Management
- Content Libraries

**Administration**
- Business Tool Integration
- Workflow
- Automated Reminders
- Policy Compliance Management
- User, Role, and Access Management

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Platform**
- Reporting
- APIs / Integration
- Internationalization
- Performance and Reliability
- Mobile User Support
- Offline

**Agentic AI - Corporate Learning Management Systems **
- Adaptive Learning
- Natural Language Interaction

**Workforce Management Platform Features**
- Labor Forecasting
- Shift Scheduling
- Time & Attendance Tracking
- Absence & Leave Management
- Skills Management
- Succession Planning
- Workforce Analytics
- Self-Service Capabilities
- Mobile Shift Scheduling
- Team Communication

## Top isolved Alternatives
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