Hyland OnBase Reviews & Product Details

I have a background as being a traditional software devleoper for 2 years in addition to working for a no code development platform startup.

When I first started working with onbase, I was blown away by how simplified the UI design is. I know what I need to do immediately. There are so many customizable options of how to make the product your own. The interface is so clean and simple. Review collected by and hosted on G2.com.

Upgrading seems to have bugs that are not worked out. These bugs tend to be a lot of one off issues that we are not able to reproduce in different dev and test environments. Review collected by and hosted on G2.com.

Incredible suite of tools for managing complex processes, ensuring stability and audit trails, rapid app development, and pretty much any crazy requests our users and business owners propose for us. Easily my favorite system to work in and support. Review collected by and hosted on G2.com.

Support responsiveness has suffered in recent years. Some glaring gaps in testing new versions for Oracle databases. Review collected by and hosted on G2.com.

Ease of use and integration and features Review collected by and hosted on G2.com.

Upgrades are difficult. Sometimes we cannot justify ROI for some of the modules. Hyland is always innovating and coming out with new modules, however, if OnBase is not your first line of business application, it can be hard to justify spending $20,000 plus $25% for yearly maintenance to use SOME of the features of a new module. Review collected by and hosted on G2.com.

OnBase is an overall GREAT software application! The capabilities available in Workflow and Workview are incredible for automating manual processes !!

I have been in Information Technology for over 20yrs, and the Customer Support I receive from Hyland is FAR better than any other software vendor I have ever worked with. Review collected by and hosted on G2.com.

I don't have any dislikes for OnBase. I've worked with the product for almost three years, and I am grateful to be on this team! Review collected by and hosted on G2.com.

I like how flexible Workview is and how it literally can handle the class and view load that our bank uses it for. Review collected by and hosted on G2.com.

We dislike the inability to create a software enhancement request. We "understand" the whole voting thing but sometimes we have literal business critical problems with the software that are communicated through Deluxe to Hyland and into a forever black hole. Review collected by and hosted on G2.com.

When we switched to OnBase, we were able to downsize our paper storage down to almost nothing. We previously had all of the walls in our front office lined with filing cabinets. We were able to get rid of all of those. We also save so much time processing things through the OnBase system - people throughout the building are able to quickly and easily pull up documents that they need. Review collected by and hosted on G2.com.

There isn't enough time to go through all of the ways that we can better utilize the software. Review collected by and hosted on G2.com.

Developing and using the OnBase Workflow and Workview applications are easy to understand and work with. Giving the opportunity to find many solutions within the system. Review collected by and hosted on G2.com.

Sometimes the rules based process of OnBase workflow doesn't allow a good process for when someone makes a mistake. Because it goes step by step, anything that throws that off seems to affect an item either immediately or further down the line. Review collected by and hosted on G2.com.

OnBase gives the ability to create multiple business processes for different departments. The security features and roles allow for increased security. The ability to create custom queries and reporting is beneficial to the end users. My favorite feature is the ability to make it customizable to our business needs. Review collected by and hosted on G2.com.

It is a learning curve for new users. They are intimitated by the features and buttons, and the face that filters hold confuses users.

Customer service has diminished in the past few years. Usually we get a rep that does not know how to help us, and many times we are explaining basic facts to them. Review collected by and hosted on G2.com.

OnBase is a user friendly, efficient solution to our AP needs. Prior to OnBase we were still processing everything on paper, and now we can do everything electronically and it is amazing! Review collected by and hosted on G2.com.

We use a LOBB broker with our ERP and it is not always updated as quickly as the OnBase solution, so it limits our ability to be on the latest release. Review collected by and hosted on G2.com.

Workflow- able to build a process that works for the team, utilizing workflow to assign documents to different areas and downloading to a QA program. Review collected by and hosted on G2.com.

Some limitations in building different amount of downloads for quality depending on the length of time an employee has been with the organization Review collected by and hosted on G2.com.