Hyland OnBase Reviews & Product Details

OnBase provides a broad spectrum of turn-key industry and departmental solutions that are expertly tailored to meet specific business challenges. As an enterprise platform, OnBase has purpose-built integrations and connectors to core industry LOBs such as Epic and Workday, supporting critical content and process solutions. With repeatable industry solutions, OnBase provides the capability to intelligently automate your business processes so your team can focus on higher value work without the need to build costly customized solutions. With business ownership of solutions, OnBase enables expansion beyond IT, delivering faster ROI. OnBase speeds up processes and reduces costs by capturing important information into a single system so you can manage data, documents and processes. Workflow can be configured to address your departmental, industry and enterprise challenges. Organizations also benefit from low-code application development and a range of multichannel capture options. OnBase can integrate with your existing systems and provide instant access to everyone who needs it, giving visibility into your processes and system performance while securely storing, protecting and expunging your content.

Product Website

Seller

Hyland

Discussions

Hyland OnBase Community

Languages Supported

Arabic, Bosnian, Czech, Danish, German, Greek, Finnish, French, Hebrew, Croatian, Hungarian, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Serbian, Swedish, Thai, Turkish, Vietnamese, Chinese (Simplified), Chinese (Traditional)

Product Description

OnBase helps you improve customer service, reduce operating costs and minimize risk. It does this by providing you with instant access to all your data, documents and business processes from wherever you are, whatever device you are using or application you are working in.

Overview by

Chris Bettinger

Value at a Glance

Averages based on real user reviews.

Time to Implement

6 months

View More Pricing Information

Hyland OnBase Integrations

(4)

Verified by Hyland OnBase

Hyland OnBase Media

Hyland OnBase Demo - OnBase for Accounts Payable

Invoice Processing Dashboard

Dark Mode

Document Viewer

Send for Approval for Ad-hoc task

Send to Department Note: Automated rules can be configured to send invoices to team members/departments without user interaction.

Approve or Reject workflow stage

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Verified User in Government Administration

Mid-Market (51-1000 emp.)

8/28/2025

"Insightful"

3/5

What do you like best about Hyland OnBase?

OnBase allows for different applications to be created to benefit different departments in the county. Review collected by and hosted on G2.com.

What do you dislike about Hyland OnBase?

The UI looks very old and not user frienldy. Review collected by and hosted on G2.com.

colton n.

Enterprise (> 1000 emp.)

10/10/2024

"I would not recommend OnBase to anyone"

1/5

What do you like best about Hyland OnBase?

I like the intentions behind the product, it intends to be a good ECM with inovation propelling them forward. Unfortunately Hyland does not work on improving components of OnBase that would make it a more sought after product. The Web client should have the full capabilities to match what the Unity client or Thick client is capable of. Scanning is almost nonexistent for web and the Unity client does not have great scanning features, users should not be required to be experts in the field of scanning to have the product work for them. Review collected by and hosted on G2.com.

What do you dislike about Hyland OnBase?

The product is worse than our own we are replacing it with, it lacks scanning capabilities and has little to no web client functionality, it requires thick client installs with config file maintenance. The IIS resets force admins to be active after hours to be able to implement any changes when it should be easy for admins to push changes out. creating a user group should not require kicking users out of the system. users should be able to scan multiple document types without needing to change settings for the scanner inputting them. we cant even swap out licenses when we have 9999 workflows licenses for any workview when we only have 25. Review collected by and hosted on G2.com.

Response from Stephanie Habenicht of Hyland OnBase

edit

Hello.

Thank you for your feedback. We take every review seriously and appreciate any opportunity to improve. Your feedback has been shared with our OnBase product developers. This is not the kind of experience we want customers experiencing and we would encourage you to please connect with your Account Team to further discuss the occurrences. We would like to resolve the issues shared and have experts that we can engage to assist.

See how Hyland OnBase improved

Verified User in Government Relations

Mid-Market (51-1000 emp.)

8/27/2025

"Twenty five years working with Hyland and OnBase"

4.5/5

What do you like best about Hyland OnBase?

On premise scalability and intuitive use. Review collected by and hosted on G2.com.

What do you dislike about Hyland OnBase?

Hyland Cloud is too rigid, inflexible and support is an extreme challenge. Review collected by and hosted on G2.com.

Verified User in Insurance

Mid-Market (51-1000 emp.)

8/27/2025

"It's a struggle to get started but once you understand the software the benefits are exponential."

3.5/5

What do you like best about Hyland OnBase?

The API. I use it for almost everything. Review collected by and hosted on G2.com.

What do you dislike about Hyland OnBase?

The deprecated .Net framework. This feels like a major security concern that should be addressed. Review collected by and hosted on G2.com.

Verified User in Government Administration

Enterprise (> 1000 emp.)

8/27/2025

"Great experience"

4.5/5

What do you like best about Hyland OnBase?

Onbase retains all our documents in a nice organized system Review collected by and hosted on G2.com.

What do you dislike about Hyland OnBase?

I don’t work with onbase enough to have anything I dislike Review collected by and hosted on G2.com.

Verified User in Insurance

Mid-Market (51-1000 emp.)

8/28/2025

"User friendly"

4/5

What do you like best about Hyland OnBase?

Scalability, security and time saving using modules. Review collected by and hosted on G2.com.

What do you dislike about Hyland OnBase?

Sometimes big updates drop smaller features that we like Review collected by and hosted on G2.com.

Verified User in Judiciary

Mid-Market (51-1000 emp.)

8/28/2025

"Onbase Project"

4/5

What do you like best about Hyland OnBase?

The advancement and the opportunity to organize all documents in one central location. Review collected by and hosted on G2.com.

What do you dislike about Hyland OnBase?

The workflow configuration. I struggled to understand the configuration. Review collected by and hosted on G2.com.

Tina L.

Enterprise (> 1000 emp.)

9/25/2024

"ONBASE AT TIMKEN"

4/5

What do you like best about Hyland OnBase?

WE USE ONBASE IN SEVERAL AREAS, AP, AR, PLANTS, ENG, MEDICAL, CONTRACTS AND IT WORKS VERY WELL WITH WORKFLOWS AND ASSIGNMENT. VERSIONING IS A KEY FACTOR WITH SOME OF OUR USERS THAT IS VERY LIKED. HISTORY AND AUDITING IS ALSO A EXTREMELY LIKE FEATURE. SAP ARCHIVE LINK IS A GREAT PRODUCT. BAR CODE WORKS WELL IN FOR OUR PLANTS AND INVOICES. Review collected by and hosted on G2.com.

What do you dislike about Hyland OnBase?

NOT AS USER FRIENDLY AS OUR CUSTOMERS WOULD LIKE. SOME USERS ARE TURNED OFF AND CONFUSED ON HOW TO USE ONBASE SO THEY TEND TO DISLIKE IT SO IT'S VERY HARD FOR USERS TO ADAPT TO CHANGE IN WHAT THEIR CURRENT PROCESSES ARE AND HAVE THEM MOVE TO ONBASE. CUSTOMER SUPPORT HAS DEMISHED AND IT'S HARD TO GET SOMEONE TO KNOW HOW COMPLEX IS OUR SYSTEM AT TIMKEN IS. THE DOCUMENTATION (MRJ) SOMETIMES HAS BEEN OUT OF DATE, WHICH CAUSES DELAY IN IMPLEMENATION OR FIXES. Review collected by and hosted on G2.com.

Annette D.

AVP of Operations Accounting

Enterprise (> 1000 emp.)

9/24/2024

"OnBase has greatly improved our AP process!"

4.5/5

What do you like best about Hyland OnBase?

We use OnBase for AP and it has greatly improved our processes. We have eliminated the need for paper invoices and storage. It allows us process invoices much faster as it goes through approvals quickly and doesn't need to be passed around for approvals. It also provides reporting tools and allows us to research invoices easily. Review collected by and hosted on G2.com.

What do you dislike about Hyland OnBase?

We use the Line of Business Broker which occassionally has some connection issues. I the LOBB is down, we can't use OnBase at all since there is no connection. A recommended improvement would be for it to cache the GL coding so that it can be used if the connection is down. Review collected by and hosted on G2.com.

Wendi B.

Mid-Market (51-1000 emp.)

9/25/2024

"Hyland Rocks"

5/5

What do you like best about Hyland OnBase?

There are many no-code or low-code solutions. I like having a community space to collaberate with questions or suggestions to further my solution. End users find it easy to navigate the solution. Having SSO saves our end users from having to remember another log in. Review collected by and hosted on G2.com.

What do you dislike about Hyland OnBase?

Many times when searching Community I find a post of the question I am asking and it was never answered. Also there is at times so much information to seach through it can be time consuming. On Hyland University it is frustrating how many are premium subscription. I try to be as self sufficient as possible so I don't have to innudate tech support with tickets. Review collected by and hosted on G2.com.