Hyland OnBase Reviews & Product Details

OnBase provides a broad spectrum of turn-key industry and departmental solutions that are expertly tailored to meet specific business challenges. As an enterprise platform, OnBase has purpose-built integrations and connectors to core industry LOBs such as Epic and Workday, supporting critical content and process solutions. With repeatable industry solutions, OnBase provides the capability to intelligently automate your business processes so your team can focus on higher value work without the need to build costly customized solutions. With business ownership of solutions, OnBase enables expansion beyond IT, delivering faster ROI. OnBase speeds up processes and reduces costs by capturing important information into a single system so you can manage data, documents and processes. Workflow can be configured to address your departmental, industry and enterprise challenges. Organizations also benefit from low-code application development and a range of multichannel capture options. OnBase can integrate with your existing systems and provide instant access to everyone who needs it, giving visibility into your processes and system performance while securely storing, protecting and expunging your content.

Product Website

Seller

Hyland

Discussions

Hyland OnBase Community

Languages Supported

Arabic, Bosnian, Czech, Danish, German, Greek, Finnish, French, Hebrew, Croatian, Hungarian, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Serbian, Swedish, Thai, Turkish, Vietnamese, Chinese (Simplified), Chinese (Traditional)

Product Description

OnBase helps you improve customer service, reduce operating costs and minimize risk. It does this by providing you with instant access to all your data, documents and business processes from wherever you are, whatever device you are using or application you are working in.

Overview by

Chris Bettinger

Value at a Glance

Averages based on real user reviews.

Time to Implement

6 months

View More Pricing Information

Hyland OnBase Integrations

(4)

Verified by Hyland OnBase

Hyland OnBase Media

Hyland OnBase Demo - OnBase for Accounts Payable

Invoice Processing Dashboard

Dark Mode

Document Viewer

Send for Approval for Ad-hoc task

Send to Department Note: Automated rules can be configured to send invoices to team members/departments without user interaction.

Approve or Reject workflow stage

G2 reviews are authentic and verified.

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Joshua S.

Small-Business (50 or fewer emp.)

8/27/2025

"Great Product, Great Support"

5/5

What do you like best about Hyland OnBase?

Ease of use, customer support. Implementation Team, ease of integration Review collected by and hosted on G2.com.

What do you dislike about Hyland OnBase?

Nothing yet so far, we are brand new to using them Review collected by and hosted on G2.com.

Brandon W.

Mid-Market (51-1000 emp.)

8/27/2025

"Great Software with a lot of potential"

4/5

What do you like best about Hyland OnBase?

I like OnBase's scalability and its easy to learn. Review collected by and hosted on G2.com.

What do you dislike about Hyland OnBase?

I dislike entry level support and upgrading the software. Review collected by and hosted on G2.com.

Verified User in Philanthropy

Mid-Market (51-1000 emp.)

8/28/2025

"It is a very versatile product with a ton of things you can do with it (if you have the resources)"

3.5/5

What do you like best about Hyland OnBase?

It is sophisticated and versatile, practically no limit to what you can do. Review collected by and hosted on G2.com.

What do you dislike about Hyland OnBase?

Support has gotten pretty bad. Sophistication also translates to complexity, lots of opportunities for things to go wrong. Also, to realize its full benefits you need to have the personnel resources to support it properly. Review collected by and hosted on G2.com.

corey s.

Enterprise (> 1000 emp.)

8/28/2025

"Onbase is the go to solution"

5/5

What do you like best about Hyland OnBase?

user friendly design and the amount of features available Review collected by and hosted on G2.com.

What do you dislike about Hyland OnBase?

Would like more available features to come standard Review collected by and hosted on G2.com.

Mitzie D.

Corporate IT Manager

Enterprise (> 1000 emp.)

4/1/2025

"BOD Summit my opinion"

5/5

What do you like best about Hyland OnBase?

Point and Click fast development. Wonderful customer service. Energetic and devoted employees. History of great product and customer service Review collected by and hosted on G2.com.

What do you dislike about Hyland OnBase?

CPE communicating out needs improvement. Even internally it appears our MS group is not updated by CPE. We trust them as experts and they forget our settings and use standard build. They WILL NOT take into account HC need for 24/7. Review collected by and hosted on G2.com.

Verified User in Manufacturing

Mid-Market (51-1000 emp.)

10/9/2025

"New to the team"

4/5

What do you like best about Hyland OnBase?

I'm the manager of the team that supports the OnBase Team. It seems to be easy for them to administer and provide value to the company. Review collected by and hosted on G2.com.

What do you dislike about Hyland OnBase?

I hear some complaints from our users occasionally about speed. Review collected by and hosted on G2.com.

Verified User in Accounting

Small-Business (50 or fewer emp.)

8/28/2025

"Hyland OB review"

4.5/5

What do you like best about Hyland OnBase?

One stop solution for all our documents and integration with other agencies Review collected by and hosted on G2.com.

What do you dislike about Hyland OnBase?

workflow on clouds, Integration with sharepoint Review collected by and hosted on G2.com.

Verified User in Government Administration

Mid-Market (51-1000 emp.)

8/28/2025

"OnBase Review"

4/5

What do you like best about Hyland OnBase?

I like how powerful the application is and the ability to categorize and find documents Review collected by and hosted on G2.com.

What do you dislike about Hyland OnBase?

after our upgrade to 24.1 we have had major problems with document locking which makes it very difficult for our Admins and wasting their time unlocking locks the majority of the day Review collected by and hosted on G2.com.