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Hyland OnBase Reviews & Product Details

Value at a Glance

Averages based on real user reviews.

Time to Implement

6 months

Hyland OnBase Integrations

(4)
Verified by Hyland OnBase

Hyland OnBase Media

Hyland OnBase Demo - OnBase for Accounts Payable
Invoice Processing Dashboard
Hyland OnBase Demo - OnBase
Dark Mode
Hyland OnBase Demo - OnBase for Accounts Payable
Document Viewer
Hyland OnBase Demo - OnBase for Accounts Payable
Send for Approval for Ad-hoc task
Hyland OnBase Demo - OnBase for Accounts Payable
Send to Department Note: Automated rules can be configured to send invoices to team members/departments without user interaction.
Hyland OnBase Demo - OnBase for Accounts Payable
Approve or Reject workflow stage
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Hyland OnBase Reviews (324)

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Reviews

Hyland OnBase Reviews (324)

View 1 Video Reviews
4.4
324 reviews

Pros & Cons

Generated from real user reviews
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JS
Small-Business (50 or fewer emp.)
"Great Product, Great Support"
What do you like best about Hyland OnBase?

Ease of use, customer support. Implementation Team, ease of integration Review collected by and hosted on G2.com.

What do you dislike about Hyland OnBase?

Nothing yet so far, we are brand new to using them Review collected by and hosted on G2.com.

BW
Mid-Market (51-1000 emp.)
"Great Software with a lot of potential"
What do you like best about Hyland OnBase?

I like OnBase's scalability and its easy to learn. Review collected by and hosted on G2.com.

What do you dislike about Hyland OnBase?

I dislike entry level support and upgrading the software. Review collected by and hosted on G2.com.

Verified User in Philanthropy
AP
Mid-Market (51-1000 emp.)
"It is a very versatile product with a ton of things you can do with it (if you have the resources)"
What do you like best about Hyland OnBase?

It is sophisticated and versatile, practically no limit to what you can do. Review collected by and hosted on G2.com.

What do you dislike about Hyland OnBase?

Support has gotten pretty bad. Sophistication also translates to complexity, lots of opportunities for things to go wrong. Also, to realize its full benefits you need to have the personnel resources to support it properly. Review collected by and hosted on G2.com.

CS
Enterprise (> 1000 emp.)
"Onbase is the go to solution"
What do you like best about Hyland OnBase?

user friendly design and the amount of features available Review collected by and hosted on G2.com.

What do you dislike about Hyland OnBase?

Would like more available features to come standard Review collected by and hosted on G2.com.

MD
Corporate IT Manager
Enterprise (> 1000 emp.)
"BOD Summit my opinion"
What do you like best about Hyland OnBase?

Point and Click fast development. Wonderful customer service. Energetic and devoted employees. History of great product and customer service Review collected by and hosted on G2.com.

What do you dislike about Hyland OnBase?

CPE communicating out needs improvement. Even internally it appears our MS group is not updated by CPE. We trust them as experts and they forget our settings and use standard build. They WILL NOT take into account HC need for 24/7. Review collected by and hosted on G2.com.

Verified User in Manufacturing
AM
Mid-Market (51-1000 emp.)
"New to the team"
What do you like best about Hyland OnBase?

I'm the manager of the team that supports the OnBase Team. It seems to be easy for them to administer and provide value to the company. Review collected by and hosted on G2.com.

What do you dislike about Hyland OnBase?

I hear some complaints from our users occasionally about speed. Review collected by and hosted on G2.com.

Verified User in Accounting
AA
Small-Business (50 or fewer emp.)
"Hyland OB review"
What do you like best about Hyland OnBase?

One stop solution for all our documents and integration with other agencies Review collected by and hosted on G2.com.

What do you dislike about Hyland OnBase?

workflow on clouds, Integration with sharepoint Review collected by and hosted on G2.com.

Verified User in Government Administration
AG
Mid-Market (51-1000 emp.)
"OnBase Review"
What do you like best about Hyland OnBase?

I like how powerful the application is and the ability to categorize and find documents Review collected by and hosted on G2.com.

What do you dislike about Hyland OnBase?

after our upgrade to 24.1 we have had major problems with document locking which makes it very difficult for our Admins and wasting their time unlocking locks the majority of the day Review collected by and hosted on G2.com.

KM
Mid-Market (51-1000 emp.)
"OnBase admin"
What do you like best about Hyland OnBase?

Overall it's a good product to use and I'm happy with it Review collected by and hosted on G2.com.

What do you dislike about Hyland OnBase?

Some users find too many steps to do certain tasks Review collected by and hosted on G2.com.

DK
Mid-Market (51-1000 emp.)
"Nice but cumbersome at times"
What do you like best about Hyland OnBase?

Reporting Dashboards and public portal with forms Review collected by and hosted on G2.com.

What do you dislike about Hyland OnBase?

Not user friendly although App builder seems to be adjusting that Review collected by and hosted on G2.com.

Pricing Insights

Averages based on real user reviews.

Time to Implement

6 months

Return on Investment

11 months

Average Discount

7%

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Hyland OnBase Features
File Type Support
Metadata
OCR Scanning
Process Automation
Conditions
Activities
Performance and Reliability
Reporting and Auditing
System of Record Integration
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