Hyland OnBase Reviews & Product Details

OnBase provides a broad spectrum of turn-key industry and departmental solutions that are expertly tailored to meet specific business challenges. As an enterprise platform, OnBase has purpose-built integrations and connectors to core industry LOBs such as Epic and Workday, supporting critical content and process solutions. With repeatable industry solutions, OnBase provides the capability to intelligently automate your business processes so your team can focus on higher value work without the need to build costly customized solutions. With business ownership of solutions, OnBase enables expansion beyond IT, delivering faster ROI. OnBase speeds up processes and reduces costs by capturing important information into a single system so you can manage data, documents and processes. Workflow can be configured to address your departmental, industry and enterprise challenges. Organizations also benefit from low-code application development and a range of multichannel capture options. OnBase can integrate with your existing systems and provide instant access to everyone who needs it, giving visibility into your processes and system performance while securely storing, protecting and expunging your content.

Product Website

Seller

Hyland

Discussions

Hyland OnBase Community

Languages Supported

Arabic, Bosnian, Czech, Danish, German, Greek, Finnish, French, Hebrew, Croatian, Hungarian, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Serbian, Swedish, Thai, Turkish, Vietnamese, Chinese (Simplified), Chinese (Traditional)

Product Description

OnBase helps you improve customer service, reduce operating costs and minimize risk. It does this by providing you with instant access to all your data, documents and business processes from wherever you are, whatever device you are using or application you are working in.

Overview by

Chris Bettinger

Value at a Glance

Averages based on real user reviews.

Time to Implement

6 months

View More Pricing Information

Hyland OnBase Integrations

(4)

Verified by Hyland OnBase

Hyland OnBase Media

Hyland OnBase Demo - OnBase for Accounts Payable

Invoice Processing Dashboard

Dark Mode

Document Viewer

Send for Approval for Ad-hoc task

Send to Department Note: Automated rules can be configured to send invoices to team members/departments without user interaction.

Approve or Reject workflow stage

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Coleton H.

Mid-Market (51-1000 emp.)

8/28/2025

"Powerful with flaws"

3/5

What do you like best about Hyland OnBase?

I'm able to rapidly mesh data together to create truly unique, hand crafted solutions for my users. Review collected by and hosted on G2.com.

What do you dislike about Hyland OnBase?

Stability with OnBase has always been a concern. Review collected by and hosted on G2.com.

Rachel C.

Mid-Market (51-1000 emp.)

8/28/2025

"OnBase has been helpful"

5/5

What do you like best about Hyland OnBase?

OnBase integrates well with other solutions. Review collected by and hosted on G2.com.

What do you dislike about Hyland OnBase?

After our upgrade, there have been some lingering issues. Review collected by and hosted on G2.com.

Verified User in Financial Services

Small-Business (50 or fewer emp.)

8/27/2025

"Process improvement thru OnBase"

4.5/5

What do you like best about Hyland OnBase?

I found most helpful is the tools OnBase provides to automate processes with our org. It allows us to make process improvements all over our org by leveraging the native tools within our On base platform Review collected by and hosted on G2.com.

What do you dislike about Hyland OnBase?

The cost of doing some of these process improvements has gotten too high in my opinion. Review collected by and hosted on G2.com.

Mike M.

Mid-Market (51-1000 emp.)

10/9/2025

"OnBase Admin"

5/5

What do you like best about Hyland OnBase?

Easy to find documents and it is user friendly Review collected by and hosted on G2.com.

What do you dislike about Hyland OnBase?

Lots of licenses and the web client could be more updated Review collected by and hosted on G2.com.

Verified User in Accounting

Mid-Market (51-1000 emp.)

9/25/2024

"Document Retrieval and Hierarchal Approval Tracking"

3.5/5

What do you like best about Hyland OnBase?

Great product for document storage/retrieval and providing a tracking system when document approvals are needed, also integrates well with financial reporting programs like Sage. Review collected by and hosted on G2.com.

What do you dislike about Hyland OnBase?

Unity Forms formating can be a bit clunky sometimes, and customizations don't always stay functional with upgrades to more current versions. Review collected by and hosted on G2.com.

Chris W.

Mid-Market (51-1000 emp.)

8/28/2025

"Solid Product"

4.5/5

What do you like best about Hyland OnBase?

Simple to store and retrieve images..... Review collected by and hosted on G2.com.

What do you dislike about Hyland OnBase?

We are behind ion our version and got a fine on our last maintenance contract Review collected by and hosted on G2.com.

Jacob A.

Enterprise (> 1000 emp.)

8/27/2025

"Using On base for AP documents"

4/5

What do you like best about Hyland OnBase?

I like the ease of use and the ability to do many things in our organization. Review collected by and hosted on G2.com.

What do you dislike about Hyland OnBase?

The building can be complicated at times, but the flexibility out ways this. Review collected by and hosted on G2.com.

Verified User in Higher Education

Enterprise (> 1000 emp.)

4/1/2025

"OnBase: Not Like Every Other Software"

3.5/5

What do you like best about Hyland OnBase?

I have been using OnBase for almost 20 years now. It has evolved over time from being just another document management solution to something much more. Their Unity Forms are like nothing else in the industry. These are smart forms that become documents when submitted. These forms can continue to be updated and accessed through out the defined process. In comparison to other forms that become a pdf or image. WorkView is another module that makes OnBase very unique, it allows for custom applications and tables to be created that further enhances the functionality of the OnBase product. When combined with OnBase's workflow, very unique and b solutions can be created delivering one-of-a-kind solutions to is userbase. Review collected by and hosted on G2.com.

What do you dislike about Hyland OnBase?

Overtime Hyland Software has lost focus and many features that were promised 5 years ago have yet to be delivered. Unity Forms for example, as great as they are, do not display on mobile devices. There are still many components that still work the way they did 20 years ago and have never been migrated to the newer platforms. Review collected by and hosted on G2.com.

Verified User in Arts and Crafts

Small-Business (50 or fewer emp.)

8/28/2025

"My On base use"

4/5

What do you like best about Hyland OnBase?

It is very easy to cross reference documents without a lot of fussy scripting Review collected by and hosted on G2.com.

What do you dislike about Hyland OnBase?

Some error messages don't provide enough info to locate problem Review collected by and hosted on G2.com.

Joseph B.

Enterprise (> 1000 emp.)

8/27/2025

"On base System Administrator"

4.5/5

What do you like best about Hyland OnBase?

While we have not gone much outside the box, the opportunities it offers are what are making us stay with it Review collected by and hosted on G2.com.

What do you dislike about Hyland OnBase?

the cloud and its opaqueness with our raw data Review collected by and hosted on G2.com.