Hyland OnBase Reviews & Product Details

OnBase provides a broad spectrum of turn-key industry and departmental solutions that are expertly tailored to meet specific business challenges. As an enterprise platform, OnBase has purpose-built integrations and connectors to core industry LOBs such as Epic and Workday, supporting critical content and process solutions. With repeatable industry solutions, OnBase provides the capability to intelligently automate your business processes so your team can focus on higher value work without the need to build costly customized solutions. With business ownership of solutions, OnBase enables expansion beyond IT, delivering faster ROI. OnBase speeds up processes and reduces costs by capturing important information into a single system so you can manage data, documents and processes. Workflow can be configured to address your departmental, industry and enterprise challenges. Organizations also benefit from low-code application development and a range of multichannel capture options. OnBase can integrate with your existing systems and provide instant access to everyone who needs it, giving visibility into your processes and system performance while securely storing, protecting and expunging your content.

Product Website

Seller

Hyland

Discussions

Hyland OnBase Community

Languages Supported

Arabic, Bosnian, Czech, Danish, German, Greek, Finnish, French, Hebrew, Croatian, Hungarian, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Serbian, Swedish, Thai, Turkish, Vietnamese, Chinese (Simplified), Chinese (Traditional)

Product Description

OnBase helps you improve customer service, reduce operating costs and minimize risk. It does this by providing you with instant access to all your data, documents and business processes from wherever you are, whatever device you are using or application you are working in.

Overview by

Chris Bettinger

Value at a Glance

Averages based on real user reviews.

Time to Implement

6 months

View More Pricing Information

Hyland OnBase Integrations

(4)

Verified by Hyland OnBase

Hyland OnBase Media

Hyland OnBase Demo - OnBase for Accounts Payable

Invoice Processing Dashboard

Dark Mode

Document Viewer

Send for Approval for Ad-hoc task

Send to Department Note: Automated rules can be configured to send invoices to team members/departments without user interaction.

Approve or Reject workflow stage

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Deepa B.

Enterprise (> 1000 emp.)

8/27/2025

"OnBase Manager"

5/5

What do you like best about Hyland OnBase?

It'a hosted and it eliminated so much manual scanning and indexing .Our HIM and RCO are quite happy about it Review collected by and hosted on G2.com.

What do you dislike about Hyland OnBase?

When we have Errors we want to re process but we don't access to move files on our own . We have to call hyland and ask them move which is time taking. Review collected by and hosted on G2.com.

Jason F.

Enterprise (> 1000 emp.)

8/27/2025

"Integrated content management and workflows automation"

4.5/5

What do you like best about Hyland OnBase?

Multiple departments store documents, which can then be used in a multitude of different workflows for varied departments Review collected by and hosted on G2.com.

What do you dislike about Hyland OnBase?

Would like to see updates and patches ala Microsoft Windows, continue to improve and support the product after release. As is once you purchase a release, that is what you have besides critical security patches. Review collected by and hosted on G2.com.

Maureen k.

Mid-Market (51-1000 emp.)

8/27/2025

"Consultant"

5/5

What do you like best about Hyland OnBase?

retrieval of documents and the ease of it Review collected by and hosted on G2.com.

What do you dislike about Hyland OnBase?

There is not a thing that I dislike its a great tool Review collected by and hosted on G2.com.

Deborah C.

Enterprise (> 1000 emp.)

8/27/2025

"From Analyst to Admin"

5/5

What do you like best about Hyland OnBase?

non-developer friendly for admin; ease of interface; simplicity of workflow Review collected by and hosted on G2.com.

What do you dislike about Hyland OnBase?

initial research through MRGs can be confusing and find how to do something 3 different ways but not which parts work together to get it to work Review collected by and hosted on G2.com.

JASON W.

Mid-Market (51-1000 emp.)

10/9/2025

"OnBase user forum"

5/5

What do you like best about Hyland OnBase?

the ease of use and the integration with our core system, eventually the use of CIC Review collected by and hosted on G2.com.

What do you dislike about Hyland OnBase?

Some of the pricing and the inability to spin up a project quickly Review collected by and hosted on G2.com.

Neal M.

Mid-Market (51-1000 emp.)

8/28/2025

"Over the 26 years implementing and managing the product I can truly say it is transformational."

5/5

What do you like best about Hyland OnBase?

Integrations and ability to expand your platform without years of planning Review collected by and hosted on G2.com.

What do you dislike about Hyland OnBase?

If I had to define an issue I see as problematic is the resistance to port your AI platform to sites that our unable to use your Cloud solution. Review collected by and hosted on G2.com.

Wade W.

Mid-Market (51-1000 emp.)

8/28/2025

"New OnBase Admin"

3.5/5

What do you like best about Hyland OnBase?

OnBase is a great tool for document retention. We use OnBase for most of our Departments Review collected by and hosted on G2.com.

What do you dislike about Hyland OnBase?

User controls are spread out between Configuration, Studio and some in the Unity client forms. I'd like to see User administration to be in one app. Review collected by and hosted on G2.com.

Sarah N.

Mid-Market (51-1000 emp.)

8/27/2025

"On base Helps Integrate"

4.5/5

What do you like best about Hyland OnBase?

I like all of the options to integrate with other applications. I also like all the data that you have at your fingertips. Ease of use and how quickly you can configure changes. Review collected by and hosted on G2.com.

What do you dislike about Hyland OnBase?

I dislike support and upgrades for onbase. Review collected by and hosted on G2.com.

Adam L.

Mid-Market (51-1000 emp.)

8/27/2025

"OnBase Workflows"

5/5

What do you like best about Hyland OnBase?

The ability to custom create workflows for each of your departments. Review collected by and hosted on G2.com.

What do you dislike about Hyland OnBase?

In Document Tracking would like to be able to remove Assigned Users that leave the company and assign a new user to take over that folder. Review collected by and hosted on G2.com.

Verified User in Government Administration

Mid-Market (51-1000 emp.)

8/27/2025

"Great content management system"

4/5

What do you like best about Hyland OnBase?

The thing I enjoy the most about OnBase is how customizable it is, and the tools out contains to design and build new systems for different business processes. Review collected by and hosted on G2.com.

What do you dislike about Hyland OnBase?

The user interface on the Unity Client gets too complex for most users. Particularly when running in service mode for virtual print and application enabler. Training users to exit the app through the system tray never gets easier. Review collected by and hosted on G2.com.