HR Acuity Features

Capture case information from multiple communication channels

Deliver rules to assign cases based on type and priority

Ability to escalate cases using workflows

Track all activities related to a case, including audit trails

Provide metrics to track case progress or success rates

Monitor various types of case compliance

Provides anonymous reporting of activities involving misconduct, fraud, abuse, and other violations of company policies.

Provides safe and secure reporting of activities involving misconduct, fraud, abuse, and other violations of company policies.

Is consistently available (uptime) and allows users to submit reports reliably.

Is accessible from a mobile device and by users on the go.

Manages a telephone solution that customers can set-up and provide to their employees.

Helps companies promote the whistleblowing hotline so they know when and how to access it.

Has a centralized dashboard for users to interact with.

Sends notifications to users in-app or through email, text message or otherwise.

Provides provides clients with analysis and reporting management.

Case management of investigations related to Employee Relations are handled in a separate workflow (including HRBPs, HR Managers, etc.) than other generic case requests.

Employee grievances, feedback, and complaints have channels of communication that are protected by anonymity

Witness statements, confessions, time cards, video footage, and other investigation materials are stored in secure designated data warehouses for safe keeping throughout the investigaiton process.

Case processing happens with strict confidentiality where a case's access is only authorized to professionals directly responsible for its execution and outcome.

Integrations into legal databases or case management systems for coordination when case escalation reaches their desk.

The platform is capable of assigning primary case holder, principal investigator, legal consultant, etc. responsibilities to team members.

Case accessibility is restricted by authorization. Access is granted to HR personnel that are designated investigators and others involved in an investigation's (Legal, HRBPs, HR Managers, etc.) standard operating procedure

During the complaint process, self-help resources are readily available to help the employee understand which company policy is relevant to their situation and a general framework on how the investigation will progress.

The product is user friendly for employees and complaints can be delivered across many channels (chat, trouble ticket, email, etc.)

The product is able to be accessed from the employee side on a mobile platform

Score cards visually track key performance indicators (KPIs)

Reports can be customized based on the intended audience, available data, length, and depth

The outputs of reports are customizable in using graphs and charts

Real-time up to date outputs can be created to provide information to decision makers and leadership

Raw data is able to be filtered into outputs with only the data useful for the analysis

Data structured as ratio, interval, ordinal, or nominal can be interpreted with the appropriate outputs

Change the data format into csv., html, xml, etc.

Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Works across multiple software systems or databases

Anticipates needs and offers suggestions without prompting