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HotSOS
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HotSOS

By Amadeus

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4.5 out of 5 stars
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HotSOS Reviews & Product Details

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HotSOS Reviews (3)

Reviews

HotSOS Reviews (3)

4.5
3 reviews
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Verified User in Hospitality
AH
Mid-Market (51-1000 emp.)
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"HotSoS is a great way to keep guests happy and connected"
What do you like best about HotSOS?

Ease of use, web interface page and overall look and feel of the program. Review collected by and hosted on G2.com.

What do you dislike about HotSOS?

The password update feature can lag a bit and the multiple urls can be an issue. Review collected by and hosted on G2.com.

Verified User in Hospitality
AH
Mid-Market (51-1000 emp.)
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"A very handy tool for an enhanced guest experience"
What do you like best about HotSOS?

How easy it is to operate the app and how fast the information is being delivered to an appropriate department. Also, it is very convenient to attach a picture of the issue when it is not possible to explain it in writing. Review collected by and hosted on G2.com.

What do you dislike about HotSOS?

I don't like that you cannot add another similar request about the same location. For example, some requests might be lost with time in many other unresolved requests or were wrongly directed to another department, and then you cannot place the same request as a reminder. Review collected by and hosted on G2.com.

AH
Vip Services
Mid-Market (51-1000 emp.)
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"HotSOS does its job"
What do you like best about HotSOS?

As a hotel front desk user, logging activities and being able to find out resolutions verses no attention for orders is key for indicating how to follow-up with the appropriate departments. Review collected by and hosted on G2.com.

What do you dislike about HotSOS?

User interface design lack hotkeys

Occasional edge cases resulting in hangups happen seldom, but not rarely

Messaging system pretty much works one way, users on mobile don't have an in-app method of reaching out to PC users Review collected by and hosted on G2.com.

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