Helpshift Features

Based on 74 Helpshift reviews and verified by the G2 Product R&D team. Allows software to be easily used on multiple mobile devices include phone and tablet devices.

Based on 126 Helpshift reviews and verified by the G2 Product R&D team. Allows users to customize chat colors, text, logos, and branding.

Based on 75 Helpshift reviews and verified by the G2 Product R&D team. Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.

Based on 65 Helpshift reviews and verified by the G2 Product R&D team. Integrates with other customer service software to improve support and enhance functionality

Based on 139 Helpshift reviews and verified by the G2 Product R&D team. Provides analytics tools that reveal important business metrics and track progress

Based on 144 Helpshift reviews and verified by the G2 Product R&D team. Displays important metrics relating to performance

Provide tools for live chat on one's website. This feature was mentioned in 21 Helpshift reviews.

Based on 22 Helpshift reviews. Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools.

Based on 22 Helpshift reviews. Has the ability to customize look and feel of chatbot to match` company branding.

Gives user the ability to analyze conversations with the chatbot and see its performance. 21 reviewers of Helpshift have provided feedback on this feature.

As reported in 15 Helpshift reviews. Allows users to test the efficacy of various responses through A/B testing.

Allows for varying access to chatbot and admin settings, depending on user, their role, etc. 20 reviewers of Helpshift have provided feedback on this feature.

Can collect and store information from interlocators, such as email, phone number, etc. 22 reviewers of Helpshift have provided feedback on this feature.

Can support effective translation for a wide variety of languages, even uncommon ones.

Quality control is performed by post-editing or by using a glossary.

Translation support is provided with near real-time responses during customer engagement.

Uses machine translation technologies to provide translation support.

Continuously refines and improves translation support methods.

The translation engine is able to provide translation support to a large volume of translation requests.

Based on 161 Helpshift reviews and verified by the G2 Product R&D team. User Experience of creating and submitting a ticket

Based on 163 Helpshift reviews and verified by the G2 Product R&D team. User Experience of responding and receiving a response

Based on 167 Helpshift reviews and verified by the G2 Product R&D team. Route tickets based on values of fields, changes to ticket status and time based conditions

As reported in 169 Helpshift reviews. Respond to common requests with standard reply

Based on 122 Helpshift reviews and verified by the G2 Product R&D team. Offers tools for managing and tracking service-level agreements (SLAs)

Based on 164 Helpshift reviews and verified by the G2 Product R&D team. Documents and files can be attached to the ticket to communicate with customer issues/resolutions

Based on 161 Helpshift reviews and verified by the G2 Product R&D team. Share and collaborate on tickets with multiple customer service representatives

As reported in 87 Helpshift reviews. Central repository for account and contact information

Based on 150 Helpshift reviews and verified by the G2 Product R&D team. Allows fully customizable portal for customer to enter tickets, provide feedback and communicate with service agents

Based on 150 Helpshift reviews and verified by the G2 Product R&D team. Ability for customer service agents to communicate via email and email conversations are automatically tracked in ticket

Based on 125 Helpshift reviews and verified by the G2 Product R&D team. Ability for customer service agents to communicate with customers via live chat to solve problems live

Integration to social networks such as Twitter and Facebook to allow customers and agents to communicate via social networks This feature was mentioned in 44 Helpshift reviews.

Make and receive calls directly in the application. Track and record calls for analysis. This feature was mentioned in 18 Helpshift reviews.

As reported in 148 Helpshift reviews. Provides a repository of information that can be used by those seeking support.

Makes articles in the knowledge base searchable on the web. 138 reviewers of Helpshift have provided feedback on this feature.

Enables users to engage with other users to solve common issues. 107 reviewers of Helpshift have provided feedback on this feature.

Optimizes the customer self-service experience on mobile devices This feature was mentioned in 21 Helpshift reviews.

Gives the user targeted, personalized results based on their activity or preferences This feature was mentioned in 21 Helpshift reviews.

Based on 22 Helpshift reviews. Allows users to add custom branding (logos, brand colors, etc.) to self-service portals, chatbots, etc.

Automates some or all operation related tasks This feature was mentioned in 23 Helpshift reviews.

Utilizes artificial intelligence to improve workflows or customer experiences This feature was mentioned in 17 Helpshift reviews.

Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools This feature was mentioned in 23 Helpshift reviews.

Based on 110 Helpshift reviews and verified by the G2 Product R&D team. Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives.

Based on 120 Helpshift reviews and verified by the G2 Product R&D team. Delivers notifications to both sides of the conversation.

Based on 86 Helpshift reviews and verified by the G2 Product R&D team. Sends automated emails to further engage clients and potential clients.

Based on 105 Helpshift reviews and verified by the G2 Product R&D team. Allows for live chat to be enabled within the app for customer help.

Based on 14 Helpshift reviews. Allows agents to join a customer's browser session and navigate through the website with them.

Based on 126 Helpshift reviews and verified by the G2 Product R&D team. Allows users to customize chat colors, text, logos, and branding.

Based on 102 Helpshift reviews and verified by the G2 Product R&D team. Archives conversations in a separate location for later reference.

Based on 77 Helpshift reviews and verified by the G2 Product R&D team. Enables employees to denote potential customers.

Based on 97 Helpshift reviews and verified by the G2 Product R&D team. Establishes a knowledge base for employee reference during conversations.

Based on 83 Helpshift reviews and verified by the G2 Product R&D team. Provides a central location for help requests, helping employees respond sooner.

Based on 92 Helpshift reviews and verified by the G2 Product R&D team. Allows for the creation of profiles for contacts and customers.

As reported in 24 Helpshift reviews. Customize your chat workflows with rules and automations.

Control who the chatbot converses with (and when). 24 reviewers of Helpshift have provided feedback on this feature.

Has the ability to connect interlocator with a human agent when the need arises. This feature was mentioned in 23 Helpshift reviews.

Can provide interlocators with menus, through which they can choose a relevant response. This feature was mentioned in 22 Helpshift reviews.

Can send triggered sequence of automated messages sent on a predefined schedule in a targeted fashion. 22 reviewers of Helpshift have provided feedback on this feature.

Based on 27 Helpshift reviews. Identifies the customer and personalizes interaction at every touchpoint.

Based on 21 Helpshift reviews. Allows multiple related channels to interact at once to reduce transfers.

Prompts agents to engage customers based on contextual data, such as product usage or conversation history. This feature was mentioned in 24 Helpshift reviews.

As reported in 21 Helpshift reviews. Provides features for sending outbound messages to engage customers through proactive support.

Can route contacts to agents the customer has worked with before. This feature was mentioned in 23 Helpshift reviews.

Provides features for escalating conversations to the appropriate agent. 28 reviewers of Helpshift have provided feedback on this feature.

Based on 24 Helpshift reviews. Maintains a transcript of conversations from all channels.

Based on 23 Helpshift reviews. Enables customers to resolve queries or issues without the assistance of an agent.

All messages are either immediately deleted, or held in a secure location following regulations.

Provides translation across all support channels like chat, ticketing, email, etc.

Communication security meets HIPAA, GDPR, and CCPA regulatory standards.

Customer's anonymity is maintained.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Simulates human-like speech from text inputs.

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting