--- title: Helpshift Reviews meta_title: 'Helpshift Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 384 reviews by the users' company size, role or industry to find out how Helpshift works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 384 scale: '5' date_modified: '2026-08-04' parent_category: name: Game Development url: https://www.g2.com/categories/game-development --- # Helpshift Reviews **Vendor:** Keywords Studios **Category:** [Player Support Platforms](https://www.g2.com/categories/player-support-platforms) **Average Rating:** 4.3/5.0 **Total Reviews:** 384 ## About Helpshift Helpshift is an AI-Native Customer Support and Engagement Platform designed to maximize Customer Lifetime Value (LTV) by facilitating meaningful interactions between brands and their customers. This solution integrates three foundational pillars: advanced technology that enhances the customer experience, AI that scales engagement efforts, and expert human services that deliver strategic value. Together, these elements create a comprehensive customer engagement framework that is both efficient and empathetic, applicable to digital-first businesses operating across mobile, web, and in-app environments. Targeted at customer experience leaders, support operations teams, product managers, and community directors, Helpshift caters to organizations seeking to optimize customer interactions and drive measurable business outcomes. The platform is particularly beneficial for teams looking to streamline support processes, enhance customer engagement, reduce churn, and maintain brand safety across digital touchpoints. With Helpshift, brands can effectively manage customer conversations and turn them into actionable insights that contribute to retention and growth. The platform's versatility allows it to address a range of use cases, from automated customer service and proactive engagement to community management and trust and safety operations. Helpshift offers four essential solutions: Support, Engagement, Trust and Safety, and Community. The Support solution delivers efficient AI-powered customer service through Care AI for instant resolution, Language AI for native multilingual support across 75+ languages, and AI Copilot for agent productivity, augmented by elite human specialists with 24/7 global coverage. The Engagement solution enables brands to create proactive experiences with Engage AI, which predicts churn risk and identifies upsell opportunities, supported by dedicated VIP Account Managers who deliver concierge service. The Trust and Safety solution combines best-in-class partner technology for automated moderation, age verification, and toxicity-detection filters with Guard AI for monitoring and quality assurance of AI- and human-agent conversations, plus expert moderators and threat analysts for nuanced content review and complex escalations. The Community solution uses Community AI to analyze sentiment trends across social platforms and pairs that intelligence with expert community managers who shape culture and engage directly with audiences. The platform's key features include a native SDK that embeds directly into mobile, web, and PC applications for seamless customer interactions without disrupting the user experience. Unified Orchestration connects in-app, web, and social touchpoints with shared context, while Real-Time Intelligence surfaces behavior insights that drive decisions. Enterprise-Grade Security includes SOC2, GDPR, HIPAA, and COPPA, among other certifications. By bridging the gap between operational efficiency and empathetic engagement, Helpshift empowers organizations to reduce operational costs, increase customer satisfaction, protect brand reputation, and foster stronger community health. ## Helpshift Pros & Cons **What users like:** - Users value the **ease of use** of Helpshift, finding it user-friendly and efficient for managing customer support tasks. (3 reviews) - Users appreciate the **user-friendly ticket management system** and automation tools that enhance efficiency and customer experience. (3 reviews) - Users value the **efficient case management** system in Helpshift, enhancing organization and accelerating resolution times for customer issues. (2 reviews) - Users value the **efficient ticket management and automation** in Helpshift, enhancing resolution times and user experience. (2 reviews) - Users find Helpshift to provide **navigation ease** , making ticket tracking and customer interactions straightforward and efficient. (2 reviews) - Time-saving (2 reviews) - Automation (1 reviews) - Automation Features (1 reviews) - Chat Features (1 reviews) - Users benefit from the **seamless omnichannel support** of Helpshift, ensuring convenient and personalized customer service experiences. (1 reviews) **What users dislike:** - Users face **connection issues** and unresponsiveness, leading to frustrations with the product's reliability. (2 reviews) - Users frequently face **software unresponsiveness** , leading to connection issues and frustrating loading delays. (2 reviews) - Users find the product's **difficult navigation** challenging, especially due to the lack of a mobile app. (1 reviews) - Users often experience **downtime** with Helpshift, impacting their connection and responsiveness during critical moments. (1 reviews) - Users feel the **lack of detail** in reporting features hinders effective tracking of agent performance and customer satisfaction. (1 reviews) - Lack of Insight (1 reviews) - Lack of Integrations (1 reviews) - Missing Features (1 reviews) - Not Intuitive (1 reviews) - Poor Navigation (1 reviews) ## Helpshift Reviews ### 1. Helpshift **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** August 25, 2021 **What do you like best about Helpshift?** We can talk to our customers, send images and emojis. **What do you dislike about Helpshift?** Too many bugs and instability, specially in the last month. **What problems is Helpshift solving and how is that benefiting you?** Talk in real-time with customers. ### 2. Help shift is okay **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2021 **What do you like best about Helpshift?** Their customer service is the best and the easy use of application. I have used it only as an user mostly. The pricing is also good as I have heard it from my colleagues though I'm not very sure how much is it. Overall the chatbot is great **What do you dislike about Helpshift?** The app needs more updates and the ui also. thing. Because sometimes the app crashes down in the middle of some important conversation **What problems is Helpshift solving and how is that benefiting you?** It's easy to get help without leaving our app which is a great thing. Because sometimes the app crashes down in the middle of some important conversation ### 3. Amazing CRM **Rating:** 3.0/5.0 stars **Reviewed by:** Fuji S. | Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2019 **What do you like best about Helpshift?** helpshift is effective in terms of queue and workflow management. I especially like how well it integrates metadata from supported mobile apps and games. I was not able to fully test integration to external tools like JIRA but as far as feedback goes my people have loved the simplicity and ease of use both on a supervisory and agent level. As an administrator, I especially like how easy it is to add/remove people from different teams with varying access levels. I also like how easy it is to manage tags. The filtering system is wonderful and the FAQ creation and management system is superb PowerBI is fast and accurate and overall I would recommend Helpshift to anyone. **What do you dislike about Helpshift?** The lack of report automation features and a mobile app. I am not entirely sure if this is something that is at all present currently but just for comparison, zendesk has gooddata which I use to generate automated daily reports. This has cut down report generation time to half of what it normally takes. **Recommendations to others considering Helpshift:** The tool is great for anyone looking for a mobile app CRM. **What problems is Helpshift solving and how is that benefiting you?** We mainly work with Customer support for games so problems and issues vary a lot. This can range from feedback to account specific requests. I like how well helpshift integrates our in-app/ingame ticketing system to capture customer relative data. Helpshift is an amazing tool especially for mobile apps/games. It's fast. Simple and has been very easy to use. ### 4. Average but gets the job done **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2019 **What do you like best about Helpshift?** Good use of tags, queues and automated bots. The bots are super handy for filtering into specific queues. Good meta data on users devices as long as the ticket is new and not reopened. **What do you dislike about Helpshift?** Can sometimes hold on to tickets far too long before putting them back in the queue, its necessary too frequently to manually move them to ensure they get answered. Being able to reopen the same ticket for years on end is a nightmare for collecting data. **Recommendations to others considering Helpshift:** Make sure to make use of the tags and queue systems **What problems is Helpshift solving and how is that benefiting you?** Good for tech support with the meta data provided on the users devices. ### 5. mostly painless, some technical issues **Rating:** 3.0/5.0 stars **Reviewed by:** Greg B. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 24, 2019 **What do you like best about Helpshift?** our team has been able to provide direct support to users based on revenue value without creating our own support ticketing system in house. **What do you dislike about Helpshift?** The helpshift SDK team has been very slow in solving a technical issue causing background crashes on device. This lasted for upwards of 4 months this year and has hurt our business. **What problems is Helpshift solving and how is that benefiting you?** we need a support and ticketing system so our customer support team can solve technical issues and questions about the app. ### 6. Helpshift lost our interest **Rating:** 2.5/5.0 stars **Reviewed by:** Kei P. | ITSPECIALIST , Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2019 **What do you like best about Helpshift?** Helpshift was easy for the techs to install and the training was a breeze. I personally thought helpshift was better for the Recruiters because they are not able to make the weekly meetings. **What do you dislike about Helpshift?** Faculty lost interest in helpshift because they prefer skype for business. I attribute this to us trying out different software so often recently because we are trying to be as efficient as possible. **Recommendations to others considering Helpshift:** I believe helpshift is great for remote workers, it is like texting and people use that tool everyday and night. So I would personally recommend the use of helpshift outside of my organizations overall views. **What problems is Helpshift solving and how is that benefiting you?** None as the faculty didn’t give it a fair testing opportunity because as previously stated they are already set to use skype for business and did not give helpshift a fair run. I think it far more efficient for the recruiters opposed to using skype. ### 7. The program was helpful, but unorganized at times due to uneasy processes. **Rating:** 3.0/5.0 stars **Reviewed by:** Aaliyah B. | Operations Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** September 18, 2019 **What do you like best about Helpshift?** I liked that we could house multiple processes under one program. **What do you dislike about Helpshift?** I disliked that we could not generate a basic email and had to undergo a complicated process just to send an email to a customer. **Recommendations to others considering Helpshift:** It is good if you plan on doing an email-based customer service experience with pre-written responses and actions. **What problems is Helpshift solving and how is that benefiting you?** We answered one-off questions from customers regarding our services. The benefits have been fast response and being able to leave internal comments on the same thread. ### 8. Not the best **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2019 **What do you like best about Helpshift?** How it organizes the mail and how you can customize the queues **What do you dislike about Helpshift?** The colors are ofter not clear. When something is in red means both that the mail is waiting for a response or for the first response. This is a big difference in customer support. **Recommendations to others considering Helpshift:** Be careful and always watch the time of first response, very hard to find in help shift **What problems is Helpshift solving and how is that benefiting you?** I can organize the mails from different platforms and reply to them with order. ### 9. Customer Review **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Computer Games | Mid-Market (51-1000 emp.) **Reviewed Date:** September 20, 2019 **What do you like best about Helpshift?** Helpshift is great to use because it's so commonly adopted, customers understand the interface very well at this point. **What do you dislike about Helpshift?** I have no real complaints about helpshift at this point **What problems is Helpshift solving and how is that benefiting you?** It's been great to consolidate all of our feedback to an easy to use resource and then track trends in issues. ### 10. Not as good as Zendesk **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Entertainment | Mid-Market (51-1000 emp.) **Reviewed Date:** September 20, 2019 **What do you like best about Helpshift?** In-app implementation is alright. There is nothing special about Helpshift **What do you dislike about Helpshift?** Can’t merge tickets, no standalone mobile app, can’t selectively suppress satisfaction survey, hate reject function, not enough placeholders in macros, bad ui **Recommendations to others considering Helpshift:** Use Zendesk **What problems is Helpshift solving and how is that benefiting you?** It’s a basic ticketing system for us. Subpar compared to Zendesk and Freshdesk ### 11. Helpshift Feedback **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 24, 2019 **What do you like best about Helpshift?** I like that customer can submit questions and feedback through helpshift **What do you dislike about Helpshift?** I don't like the one words provided by the customer and not providing enough information **Recommendations to others considering Helpshift:** N/A **What problems is Helpshift solving and how is that benefiting you?** Helping answer customer question and troubleshooting there problems ### 12. Brings a lot to the table **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** January 08, 2019 **What do you like best about Helpshift?** There's a lot of things helpshift brings to the table for the amount of work needed to integrate the library. You just need to call a few APIs and once the helpshift overlay comes up, helpshift takes over and does the rest. **What do you dislike about Helpshift?** The custom config options for iOS and Android are a little different and can be confusing if you're familiar with one while learning to do the other. Using a custom engine that does not use the android/ios native app building APIs adds a level of complexity **What problems is Helpshift solving and how is that benefiting you?** Users will be able to give feedback much more easily without having to leave the app for a more fluid experience ### 13. Review for Helpshift **Rating:** 2.5/5.0 stars **Reviewed by:** Beejay B. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 01, 2018 **What do you like best about Helpshift?** Commands for immediate response to the customers and user-friendly. It can be used for newcomers immediately and they just need like 1-2 hrs to review how the system works - Accessible portal in the system - The team always provides updates in maintenance and follows the exact time and date when they implement the maintenance - They will state if the system will encounter some issues and they will prompt you that you replied to the players alreayd or not some other ticketing system don't have any prompt showing this tasks in the system. - Also, they have implemented some smart views that will help admins to differentiate different issues from one another in the system and it ahelp us to validate which issue we shoul do first. **What do you dislike about Helpshift?** - Always having connectivity issues - Lack of personal data (avg. ticket, charts) - Ability to change the color of the text - Ability to sort via a bullet system not by tags - Need more accurate results when using tags - We need more ability to view image in seperate window in Helpshift - **Recommendations to others considering Helpshift:** I recommend helpshift for users that are willing to have a ease in access and for the sake of not having issues with VPN or 3rd party programs in the current industry of customer service fields **What problems is Helpshift solving and how is that benefiting you?** Queueing of tickets - Can be accessed without any VPN or 3rd party apps ### 14. It supporr **Rating:** 3.0/5.0 stars **Reviewed by:** Fahad Q. | Warehouse worker, Mid-Market (51-1000 emp.) **Reviewed Date:** January 29, 2019 **What do you like best about Helpshift?** Its a great work place I am learning a lot of things and thats the best part of it **What do you dislike about Helpshift?** People being sarcastic Too much poking nose everywhere Have to be careful **What problems is Helpshift solving and how is that benefiting you?** IT I can solve real world problem with it ### 15. Automation and Reporting **Rating:** 3.0/5.0 stars **Reviewed by:** Suraida S. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2018 **What do you like best about Helpshift?** it is real time. Emails come as the Customer sends their email giving us an opportunity to respond to their queries immediately. The tool itself is also user friendly. Just like any other email app when you can send responses. **What do you dislike about Helpshift?** Manual dispatching of tickets, Incomplete dashboard reporting which makes it difficult to easily identify outliers for the team. It would be better if we get the metric broken down into Team level, Agent level, Site level, **Recommendations to others considering Helpshift:** Team Level Reporting **What problems is Helpshift solving and how is that benefiting you?** Real time responses to our Customers which gives us high Customer experience rating if the issue is resolved. ### 16. Using Helpshift **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Motion Pictures and Film | Mid-Market (51-1000 emp.) **Reviewed Date:** June 12, 2018 **What do you like best about Helpshift?** I like the fact that the Active Admin account of the customer I am talking to is directly integrated within Helpshift, essentially skipping the process of having to ask for details in order to find that user's account within Active Admin. **What do you dislike about Helpshift?** The search feature is almost unusable. If I am communicating with a customer through anything else, such as a phone or email, and they claim to have used live chat (via Helpshift) to get in touch with us before, I would have to look up that conversation we've had with them. The search feature, however, is completely unreliable. Any attempt to look for that customer either through their email address or their First and Last name is a waste of precious time. **What problems is Helpshift solving and how is that benefiting you?** It lets us communicate with our customers in real-time without requiring them to call us through the phone. Some might think it unnecessary but I welcome it. There are those who would prefer to get in touch with an agent and have the issue resolved immediately without having to speak over the phone. I believe that offering them this option is a good thing. ### 17. A Good Platform, Could Use Some Improvements **Rating:** 3.0/5.0 stars **Reviewed by:** Andy M. | Enterprise (> 1000 emp.) **Reviewed Date:** July 18, 2018 **What do you like best about Helpshift?** I liked how it was easy to insert private notes between different agents within tickets. **What do you dislike about Helpshift?** I disliked how clunky search queries are, they all had to be formatted in almost seemingly VBS code than normal natural language. Metadata from end users does not auto-update with newer, relevant information. **Recommendations to others considering Helpshift:** If you aren't recieving tickets that have variable end user metadata (such as an app version is on 3.0, an agent requests them to update to 4.0; the agent will not see this change unless a new ticket is created), HelpShift is a worthwhile consideration. **What problems is Helpshift solving and how is that benefiting you?** We were aiming to solve end user issues using a mobile email app. What we found beneficial was how to underscored our need to expand rapidly than what we were at initially. ### 18. Neutral User **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** July 17, 2018 **What do you like best about Helpshift?** I love how easy it is to navigate with the ticketing system. There’s no clutter and user friendly **What do you dislike about Helpshift?** That 80% of the time HS is slow. When you are working it would suddenly lag and need to reload the page everytime. **What problems is Helpshift solving and how is that benefiting you?** I haven’t reached out to Helpshift, not at the moment. But if ever I will, I would probably suggest to have the option to mark any public reply as private, because you never when you’ll be needing this feature. For privacy or security purposes. But so far, I’m okay with the interface. I feel like there are lots of improvement and what we are currently using is quite satisfatory. ### 19. Help shift is im **Rating:** 3.0/5.0 stars **Reviewed by:** B W. | Customer Service Specialist, Consumer Services, Mid-Market (51-1000 emp.) **Reviewed Date:** June 29, 2018 **What do you like best about Helpshift?** It’s easy to navigate. I like that you are able to search other cases. **What do you dislike about Helpshift?** There’s no direct chat feature. It would be nice if you could chat to customer. **What problems is Helpshift solving and how is that benefiting you?** Email support. It’s all in one area. ### 20. Helpful tool **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 19, 2018 **What do you like best about Helpshift?** When updates or logs were done, these will immediately update and it was real-time thus can be easily check. **What do you dislike about Helpshift?** There are certain times that it will disconnect from the server and needs to be refreshed to check the updates. **Recommendations to others considering Helpshift:** easy to use **What problems is Helpshift solving and how is that benefiting you?** Intermittent connection or interruptions. ### 21. Gives lot of information **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 18, 2018 **What do you like best about Helpshift?** Smart views, Analytics, Video tutorials, settings, status **What do you dislike about Helpshift?** Can have better layout and also experience can be improved **What problems is Helpshift solving and how is that benefiting you?** Ticket system for for our product ### 22. It's okay. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Computer Games | Mid-Market (51-1000 emp.) **Reviewed Date:** June 13, 2018 **What do you like best about Helpshift?** When it works without issues and it feels normal. **What do you dislike about Helpshift?** Disappearing tags and not being able to see if someone already has the ticket that you are answering. **Recommendations to others considering Helpshift:** Ask someone to teach you how to use it. **What problems is Helpshift solving and how is that benefiting you?** Customer support tickets. ### 23. its easy to use and anyone can start using the tool with great ease **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 30, 2018 **What do you like best about Helpshift?** The tool is easy to use and anyone who is a quick learner can understand well and stat using tht tool **What do you dislike about Helpshift?** nothing ,as such , its a great tool for work. sometimes i did face a bit of lag but it happned very rarely **What problems is Helpshift solving and how is that benefiting you?** mostly dealing with live chats and help desk issue. ### 24. It can be helpful. Response time was pretty good. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 18, 2018 **What do you like best about Helpshift?** I like that I'm able to get my questions answered without having to spend time on the phone. **What do you dislike about Helpshift?** I don't like the waiting time. It can be a bit long. **What problems is Helpshift solving and how is that benefiting you?** Just being able to help solve the issue in a timely manner ### 25. Good tool **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** July 17, 2018 **What do you like best about Helpshift?** It is easy to use. Good tool to assist answering customer questions **What do you dislike about Helpshift?** It doesn't prompt for enough information to be provided by person asking questions **What problems is Helpshift solving and how is that benefiting you?** Answering guests questions. ### 26. Feedback **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Wine and Spirits | Small-Business (50 or fewer emp.) **Reviewed Date:** June 12, 2018 **What do you like best about Helpshift?** Tagging is nice to track inbounds and escalations. **What do you dislike about Helpshift?** Automations are difficult to create properly **What problems is Helpshift solving and how is that benefiting you?** Merchants reaching out to our team to have us connect with customers and verify how to proceed with orders. "Un-happy" path orders primarily. ### 27. It's good but.. **Rating:** 3.0/5.0 stars **Reviewed by:** Nia Y. | Customer Service Representative, Apparel & Fashion, Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2017 **What do you like best about Helpshift?** I like the fact that the message to the customer will not send unless you press both keys. It helps prevent errors in messaging **What do you dislike about Helpshift?** I do not like the rating system. I prefer a good or bad rating vs the 1-5 stars rating method **Recommendations to others considering Helpshift:** None **What problems is Helpshift solving and how is that benefiting you?** Helpshift is ultimately more convenient. It's easier to store your macros and much easier for share information within the messages with my coworkers. ### 28. Unreliable data that cannot provide the information we need **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Entertainment | Mid-Market (51-1000 emp.) **Reviewed Date:** March 21, 2017 **What do you like best about Helpshift?** FAQ integration, ease of editing Automation, such as tagging and auto-responses **What do you dislike about Helpshift?** The quality of the data cannot be relied upon and often changes. We need a simple view of how many tickets each agent answered and when (hourly), that cannot be manipulated if the ticket is re-opened, closed by another agent or changes statuses. Not enough search options. We need to be able to track issues chronologically. Currently, if we search for a certain tag on a specific creation date, the issues are displayed by the most recent status change No Social Media functionality **What problems is Helpshift solving and how is that benefiting you?** We are responding to more users, more quickly ### 29. Valuable product, not the best in the market. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 22, 2017 **What do you like best about Helpshift?** Simple agent interface and FAQ. Support from Helpshift team. **What do you dislike about Helpshift?** Bad ticket assigning system. No option to give channel/category based support. **Recommendations to others considering Helpshift:** Good product for small scale of support team. **What problems is Helpshift solving and how is that benefiting you?** When we relayed completely on email + phone support, it was hard to followup with a user. Now it's easy because agents have their chat history to ref. ### 30. Help shift a possible helpful customer support app **Rating:** 3.0/5.0 stars **Reviewed by:** Matthew H. | Technical Support Representative, Computer & Network Security, Mid-Market (51-1000 emp.) **Reviewed Date:** March 14, 2017 **What do you like best about Helpshift?** I like how the application is well layed out and easily used to obtain needed contact information **What do you dislike about Helpshift?** Not a large amount of support information for certain companies **Recommendations to others considering Helpshift:** As with all new apps take your time and expect hiccups **What problems is Helpshift solving and how is that benefiting you?** Solving various IT related troubles. ## Helpshift Discussions - [What's the best way to correctly set up Helpshift Analytics?](https://www.g2.com/discussions/what-s-the-best-way-to-correctly-set-up-helpshift-analytics) - 1 comment, 1 upvote - [What would be the best way to receive notifications of chats waiting to be answered.](https://www.g2.com/discussions/what-would-be-the-best-way-to-receive-notifications-of-chats-waiting-to-be-answered) - 1 comment, 1 upvote - [How can I improve my customer satisfaction if I have few staff handling Helpshift?](https://www.g2.com/discussions/como-puedo-mejorar-la-satisfaccion-de-mis-clientes-si-tengo-poco-personal-que-maneje-helpshift) - 2 comments, 1 upvote - [View Helpshift pricing details and edition comparison](https://www.g2.com/products/helpshift/reviews?filters%5Bnps_score%5D%5B%5D=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+12%3A36%3A50+-0500&secure%5Bsession_id%5D=ba4c9cbc-4115-44a9-9b61-c6d7d76a3631&secure%5Btoken%5D=61f433805b5c9291366ed33b05938cd98ed744ff495529bb3e95a17b053ff3aa&format=llm_user) ## Helpshift Features **Player Support Channels - Player Support Platforms** - In-Game Support - Multi-Channel Access - Self-Service Help Center **Support Operations - Player Support Platforms** - Automated Resolution - Player Context - Case Management ## Top Helpshift Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,734 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,678 reviews) - [Ada](https://www.g2.com/products/ada-support-inc-ada/reviews) - 4.6/5.0 (171 reviews)