--- title: Grain Reviews meta_title: 'Grain Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 309 reviews by the users' company size, role or industry to find out how Grain works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 309 scale: '5' date_modified: '2026-07-13' parent_category: name: Sales Acceleration url: https://www.g2.com/categories/sales-acceleration --- # Grain Reviews **Vendor:** Grain Intelligence **Category:** [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence) **Average Rating:** 4.6/5.0 **Total Reviews:** 309 ## About Grain Grain is an AI-powered meeting recording tool built to help customer-focused teams understand, organize, and advocate for the needs of their customers. It connects seamlessly to platforms like Zoom, Google Meet, and Microsoft Teams to automate note-taking, record-keeping, and insight capture from every customer conversation. Grain ensures that no important detail, request, or moment of insight is ever lost, helping teams stay aligned and data-driven across every interaction. Conversation Intelligence Grain was designed with mid-market sales teams in mind. Transform everyday customer conversations into actionable revenue drivers by automatically identifying coaching opportunities, capturing key insights, and syncing them directly to your CRM to keep deals moving forward. With built-in automation and smart integration, Grain is free to start, simple to deploy, and cost-effective to scale across your entire organization. Superpower Your AEs Empower your account executives with AI-generated insights that drive results. Automatically update CRM properties, detect winning deal patterns using the “Deals” feature, and close more opportunities with meaningful, contextual data. Generate personalized follow-up emails in one click using meeting context, and instantly sync summaries and conversation details across your entire CRM ecosystem. Change Customer Success Send AI-driven customer feedback directly to sales, product, or leadership with a single click. Use Grain features like “Trackers” and “Ask,” along with MCP to highlight, share, and organize customer sentiment, requests, and milestones, ensuring teams stay aligned on what customers truly care about. Build Better Products Transform real customer conversations into context-informed deliverables including product briefs, roadmaps, and sprint plans. Keep teams connected with automatic Slack updates summarizing insights, next steps, and decisions. Grain helps you build better products and stronger customer relationships, faster. ## Grain Pros & Cons **What users like:** - Users find Grain to be **incredibly helpful** , significantly enhancing workflow and efficiency in meeting documentation and follow-ups. (10 reviews) - Users appreciate the **ease of use** of Grain, making it accessible for everyone with advanced features available. (9 reviews) - Users appreciate the **user-friendly and versatile features** of Grain, enhancing workflow and efficiency in meetings. (8 reviews) - Users value Grain's **seamless integrations** , enhancing workflows and saving time with efficient meeting documentation and follow-ups. (8 reviews) - Users praise Grain for its **accurate transcripts and summaries** , significantly enhancing workflow and follow-up efficiency. (7 reviews) - Users value the **call recording feature** of Grain for effortless review, analysis, and sharing of crucial moments. (7 reviews) - Users praise the **responsive customer support** of Grain, enhancing their experience and ensuring quick problem resolution. (7 reviews) - Users value Grain for its **seamless integration with HubSpot** , enhancing workflows and simplifying call recording processes. (6 reviews) - Easy Integrations (6 reviews) - Users love how Grain AI Notetaker offers **time-saving features** , making note-taking and sharing incredibly efficient. (6 reviews) **What users dislike:** - Users express frustration over **recording issues** , particularly with access and control over their own meeting content. (5 reviews) - Users face some **integration issues** , particularly with Productboard and CRM systems, requiring extra effort for seamless use. (4 reviews) - Users report **AI inaccuracy** issues, particularly with phrase recognition and limited support for regional currencies and languages. (3 reviews) - Users note several **limitations in AI tooling** with Grain, impacting phrase recognition and support for diverse markets. (3 reviews) - Users find Grain to be **expensive** , particularly for smaller teams or individuals needing basic features and access. (3 reviews) - Limited Features (3 reviews) - Missing Features (3 reviews) - Users struggle with **call issues** like distinguishing between meetings and calls, impacting the overall user experience. (2 reviews) - Users find it challenging to **manage meeting invitations** with Grain, especially when integrated with other platforms like HubSpot. (2 reviews) - Mobile Limitations (2 reviews) ## Grain Reviews ### 1. Grain is a must-have tool for any customer-facing team **Rating:** 5.0/5.0 stars **Reviewed by:** Maksym P. | CSM, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2026 **What do you like best about Grain?** The AI-generated meeting summaries save me hours every week — instead of scrambling to take notes during customer onboarding sessions and internal syncs, Grain automatically captures everything and structures it into clear decisions and action items, so I can stay fully present in every conversation. The UI is clean and intuitive, making it easy to navigate recordings, find key moments, and share clips without any learning curve. The AI intelligence behind the summaries is impressively accurate — it correctly identifies speakers, captures technical details, and organizes follow-ups in a way that actually mirrors how I'd write my own notes. Grain also integrates seamlessly into our existing workflow — sharing recording links directly with customers after onboarding calls has been an unexpected but hugely valuable benefit. Performance-wise, recordings load quickly and summaries are ready almost immediately after the call ends. For the value it delivers, the pricing is very reasonable — it's essentially replaced the need for a dedicated note-taker on our team. The onboarding experience was smooth and the support team is responsive whenever we've had questions. **What do you dislike about Grain?** The search functionality within recordings could be a bit more refined — sometimes finding a specific moment across multiple meetings takes a few extra clicks. Would love to see that improved, but it's a minor inconvenience given how much value the rest of the tool provides. **What problems is Grain solving and how is that benefiting you?** Before Grain, keeping track of everything discussed across multiple customer onboarding sessions, expert sessions, and internal team meetings was a real challenge — important details, action items, and decisions would sometimes get lost or require digging through personal notes after the fact. Grain solves this completely. Every meeting is automatically recorded, transcribed, and summarized, so I always have a reliable source of truth to reference when following up with customers or updating my team. It's also made async collaboration significantly easier — teammates who miss a weekly sync can catch up on the summary in minutes rather than needing a separate debrief. For customer-facing work specifically, being able to share a recording link directly with customers after onboarding calls has improved the overall experience and reduced back-and-forth follow-up emails. Overall, Grain has made me a more organized, efficient, and present teammate and customer success manager. ### 2. Grain Is Indispensable for My Content Team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2026 **What do you like best about Grain?** I love so many things about Grain! 1 - The layout of transcript and video make it really easy to jump around and find what you need. 2 - The interactive transcript that automatically pulls the video to the point in the transcript; because sometimes you need to revisit the actual conversation and not just the words. 3 - The clips feature, which we use for impromptu social media clips; being able to clip directly from the transcript is amazing. 4 - The new integration with Claude is fabulous and has made things much easier for pulling in files, updating meeting notes, etc. **What do you dislike about Grain?** I would like the option to receive a link to the transcript directly via email, but the Claude integration has solved some of that for me. **What problems is Grain solving and how is that benefiting you?** Helps us capture our conversations with clients, reduces the need to take extensive notes so we can be more present on our calls, helps us share context within our team, gives us light video capabilities where we previously had none. ### 3. Great Video and Audio Research Repository with Playlists and Transcriptions **Rating:** 4.5/5.0 stars **Reviewed by:** Garred S. | Market Research and Insights Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2026 **What do you like best about Grain?** I like that I can store all of our research videos into specific playlists and that I can access them with the transcriptions quickly. I can search words within the transcription and then can highlight specific sections to make smaller video snippets. **What do you dislike about Grain?** Like most tools when Grain is recording it takes up a space in our Google Meet which can take up the screen space for the interview at times. Luckily this does not show up in the recording, but is more of an annoyance at the time of the recording. It would be nice if Grain notified that it was recording and then could minimize so it's not seen. **What problems is Grain solving and how is that benefiting you?** We use Grain to record research interviews, focus groups, etc. It has become our video repository of all research we conduct. We can upload other video and audio files that didn't get recorded with Grain as well. ### 4. When my Brain hurts - Grain helps. **Rating:** 5.0/5.0 stars **Reviewed by:** Angus F. | Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Grain?** Grain is a fantastic platform that I have been looking for throughout my career in Sales. Being able to have a second digital brain that captures all the information from my calls and distill that information down to details to drive business forward - has been a game changer. **What do you dislike about Grain?** There has not been anything so far that has caused me any headaches with Grain. They've been great to deal with **What problems is Grain solving and how is that benefiting you?** Grain captures infinite information during my calls - and has proven invaluable time and time again for not only driving business forward - but also for post mortem or deal review with reps ### 5. Grain worked great for us for a while, but eventually become obsolete and frustrating **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2023 **What do you like best about Grain?** I wasn't looking for anything fancy, so to me, the most important thing is that Grain's transcription quality is good compared to the other tools I tested. It is surprisingly accurate in multiple languages. **What do you dislike about Grain?** I was very disappointed when they eliminated the option to add non-recorder users. This was one of the reasons why we chose Grain and now we'd need to pay for a whole additional seat for colleauges that only are going to view videos and check highlights. Certain aspects of the interface and adding highlights to stories can be clunky. UPDATE: It was incredibly frustrating to find that, upon downgrading our subscription, we were locked out of our own meetings/recordings. I work at another SaaS and, no matter what plan our customers are on, we believe that they are always the owners and in control of their own data and content. It's just wild to me that a tool would lock you out of the content you have created. I told them I was planning on deleting the account and wanted to export my recordings beforehand, and Grain said I had to pay for a whole month of a superior plan first in order to export MY OWN meeting transcripts. **What problems is Grain solving and how is that benefiting you?** One-to-one demos are an essential part of our sales process and have proven key in converting new customers. We realized that these meetings also hold a huge amount of marketing intel for us, and we weren't capitalizing on that. We now record all of these demos and use Grain's highlights and stories features to collect info on customer needs, pain points, competitor strengths (and weaknesses), and marketing opportunities. We've integrated with Zoom and spreadsheets to make this whole process pretty seamless and to convert this large pool of data into a more digestible format that can be shared with other colleagues and teams. UPDATE: Since I wrote this review, all of these processes can now easily be done with AI, and at least in that case, I am in full control of my own content and data. ### 6. Auto-Join Meetings, Great Transcripts, and Easy Sharing **Rating:** 5.0/5.0 stars **Reviewed by:** Nik C. | Chief Instigator of Online Success, Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2026 **What do you like best about Grain?** Automatically joins meeting, Transcript, Sharing with attendees and team **What do you dislike about Grain?** I'd like to be able to have a Pay now button. I lock m,y card so my monthly payment sometimes does not go through. I don't need to update my card, just the ability to click to pay. **What problems is Grain solving and how is that benefiting you?** Meeting recording and transcriptions as a starting point for my content creation. ### 7. Seamless Integrations, Rapid Feature Updates, and Excellent AI Tools **Rating:** 5.0/5.0 stars **Reviewed by:** Will R. | Head of Customer Success, Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Grain?** It integrates so well with all my systems, the rate of feature development is awesome, and the AI tools are excellent! **What do you dislike about Grain?** I just wish there was an easy way to bulk export call transcripts! **What problems is Grain solving and how is that benefiting you?** Grain ensure we have accurate, organized notes on all our client calls. It helps me track action items coming out of those calls and easily extract info from them. ### 8. Automate Meetings with Ease **Rating:** 5.0/5.0 stars **Reviewed by:** Martina F. | Project Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Grain?** I like that Grain automatically joins calls without changing apps and that the summaries and action points are often very accurate and require little revision. Additionally, the initial setup was very simple. **What do you dislike about Grain?** it is not always very clear how to manage access permissions to the recordings **What problems is Grain solving and how is that benefiting you?** I don't have to take notes by hand constantly; Grain marks the key points and provides accurate summaries. It integrates automatically with meetings without changing applications. ### 9. Best-in-Class Meeting Transcriptions with Native AI Integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Devin M. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2026 **What do you like best about Grain?** Best transcription that comes out of meetings that I've tried. AI-centric download abilities. Native AI intregrations. **What do you dislike about Grain?** I wish the recorder would join 2 minutes early. **What problems is Grain solving and how is that benefiting you?** Keeping track of all my meetings! I'd be lost without it ### 10. Delivers on the promise **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2026 **What do you like best about Grain?** easy to use, great recording + transcription, native AI "Ask Grain" **What do you dislike about Grain?** Not much, it does what we need and meets expectations **What problems is Grain solving and how is that benefiting you?** meeting recording + summarization + key takeaways + tasks all integrated into our CRM ## Grain Discussions - [How do you use grain recording?](https://www.g2.com/discussions/how-do-you-use-grain-recording) - 1 comment - [View Grain pricing details and edition comparison](https://www.g2.com/products/grain/reviews/grain-review-13002710?section=pricing&secure%5Bexpires_at%5D=2026-07-14+09%3A48%3A39+-0500&secure%5Bsession_id%5D=ef11b390-5231-4349-8173-3f14f1470907&secure%5Btoken%5D=be4ab7465535dc97d8c046168e9c524e40123655c1df62ba07bdecac879c58e8&format=llm_user) ## Grain Integrations - [Attio](https://www.g2.com/products/attio/reviews) - [ChatGPT](https://www.g2.com/products/chatgpt/reviews) - [Claude](https://www.g2.com/products/claude-2025-12-11/reviews) - [Claude](https://www.g2.com/products/anthropic-claude/reviews) - [Glean](https://www.g2.com/products/glean-technologies-glean/reviews) - [Google Meet](https://www.g2.com/products/google-meet/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Next.js](https://www.g2.com/products/next-js/reviews) - [Notion](https://www.g2.com/products/notion/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## Grain Features **Lead Facilitation** - Customer-facing Chatbot - Lead Qualification - Lead Follow-up - Meeting Scheduling **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification **Customization** - Branding - Customizable Thumbnails - Custom Metadata - Annotations **Voice** - Dictation - Accuracy **Platform Features** - Video Capture - Image Editor - Screen Capture - Scrolling Capture - Screen Record - Text Extraction **Meeting Prep - AI Meeting Assistants** - Agenda Management - Virtual Meeting Hosting - Automated Scheduling **Agentic AI - Sales Coaching** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Decision Making **Agentic AI - Note-Taking Software** - Autonomous Task Execution **Training** - Knowledge Base - Coaching Materials - Playbook Creation - Video Record **Pre-Meeting Tools** - Templates - Scheduling - Agenda **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Organization** - Availability Scheduling - Workflows - Playlists - Deep Search - Analytics - Permissions **Transcription** - Speaker Identification - Timecode Management - Closed Captioning - Custom Dictionary **Organization** - Search - Permissions - Organization **Meeting Automation - AI Meeting Assistants** - Automated Note-Taking - Voice Recognition - Action Item Tracking **Feedback** - Review - Scorecard - Coaching Card - Leaderboard - Real-Time Updates - Notifications - Competition **Meeting Tools** - Minutes - Notes - Digital Workspace - File Sharing **Performance Analysis** - Coaching - Peformance Tracking **Editing** - Collaboration - Text Editing - Translation **Customization** - Customizable Thumbnails - Annotations - Frames & Background **Agentic AI - Video CMS** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Generative AI** - AI Text Summarization **Meeting Insights - AI Meeting Assistants** - Sentiment Analysis - Personalization - Smart Summaries **Post-Meeting Tools** - Task Delegation - Participant Email - Meeting Analytics **Sales Analysis** - ROI Forecasting - Sales Forecasting **Integration** - Data Security - API - Voice Files - Live Captioning - Integrates With Existing Applications **Analytics** - Viewer Reactions - Engagement Insights - Viewer Insights **Accessibility - AI Meeting Assistants** - Language Translation - Real-Time Transcription - Accessibility Guidelines Compliance **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Meeting Management** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance **Agentic AI - Transcription** - Autonomous Task Execution - Cross-system Integration - Decision Making **Agentic AI - AI Meeting Assistants** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Decision Making **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Meeting Capture & Retention - AI Meeting Assistants** - Bot Presence - Meeting Moments Management - Audio or Video Recording ## Top Grain Alternatives - [Fathom](https://www.g2.com/products/fathom-video/reviews) - 5.0/5.0 (6,917 reviews) - [Otter.ai](https://www.g2.com/products/otter-ai/reviews) - 4.4/5.0 (496 reviews) - [Fireflies.ai](https://www.g2.com/products/fireflies-ai/reviews) - 4.7/5.0 (748 reviews)