---
title: GorillaDesk Reviews
meta_title: 'GorillaDesk Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 43 reviews by the users' company size, role or industry to
  find out how GorillaDesk works for a business like yours.
aggregate_rating:
  rating_value: 4.8
  review_count: 43
  scale: '5'
date_modified: '2026-07-17'
parent_category:
  name: Vertical Industry
  url: https://www.g2.com/categories/vertical-industry
---

# GorillaDesk Reviews
**Vendor:** GorillaDesk  
**Category:** [Pest Control Software](https://www.g2.com/categories/pest-control-software)  
**Average Rating:** 4.8/5.0  
**Total Reviews:** 43
## About GorillaDesk
GorillaDesk has helped thousands of business owners just like you grow their business, organize their operations, empower their technicians, and wow their customers with one powerful, easy-to-use tool. Best of all, it doesn’t matter what industry you work in—pest control, lawn care, pool cleaning, or something in between—we have everything you need to build the business you’re dreaming of: an all-in-one software solution and world-class Customer Success team.



## GorillaDesk Pros & Cons
**What users like:**

- Users find the **bulk appointment management** feature of GorillaDesk extremely convenient for low-ticket recurring jobs. (1 reviews)
- Users find the **bulk booking management** feature of GorillaDesk highly convenient for low-ticket recurring jobs. (1 reviews)
- Users commend the **outstanding customer service** for its rapid responses and in-depth product knowledge. (1 reviews)
- Users rave about GorillaDesk's **outstanding customer support** , noting quick responses and deep product knowledge. (1 reviews)
- Users value the **extensive customization options** of GorillaDesk, enhancing both their and their customers' experiences. (1 reviews)
- Users appreciate the **extensive customization options** that enhance both their and their customers' experiences with GorillaDesk. (1 reviews)
- Easy Scheduling (1 reviews)
- Features (1 reviews)
- Messaging Features (1 reviews)
- Product Quality (1 reviews)

**What users dislike:**

- Users find the **complex setup** of GorillaDesk overwhelming initially, but believe it's worth the effort eventually. (1 reviews)
- Users report significant **delays** , with system downtimes causing frustration for both employees and customers. (1 reviews)
- Users find the initial **learning curve overwhelming** , but acknowledge that it's ultimately worth the effort. (1 reviews)
- Users experience **poor communication** with GorillaDesk, particularly when support is needed during critical issues. (1 reviews)
- Users express frustration with GorillaDesk's **poor customer support** , especially during critical system outages and unresolved issues. (1 reviews)
- Poor Management (1 reviews)
- Poor Support (1 reviews)
- Software Bugs (1 reviews)
- Technical Issues (1 reviews)
- Update Issues (1 reviews)


## GorillaDesk Discussions
  - [What is the use of Gorilladesk?](https://www.g2.com/discussions/what-is-the-use-of-gorilladesk)
  - [How much does GorillaDesk cost?](https://www.g2.com/discussions/how-much-does-gorilladesk-cost)
  - [Is GorillaDesk safe?](https://www.g2.com/discussions/is-gorilladesk-safe)
  - [Will Gorilla Desk develop an automated routing function where it can add new clients to existing routes based on service and geography?](https://www.g2.com/discussions/31335-will-gorilla-desk-develop-an-automated-routing-function-where-it-can-add-new-clients-to-existing-routes-based-on-service-and-geography) - 1 upvote

- [View GorillaDesk pricing details and edition comparison](https://www.g2.com/products/gorilladesk/reviews?page=2&section=pricing&secure%5Bexpires_at%5D=2026-08-02+03%3A16%3A29+-0500&secure%5Bsession_id%5D=d8ac43dd-dee8-4ae3-818b-ab87242af2df&secure%5Btoken%5D=928580ee673109eff2ceb6e5d3eb288f825f574ede60264cfd3b7018dce6fe24&format=llm_user)

## GorillaDesk Features
**Notifications**
- Confirmations & Reminders
- Appointment Follow-Up
- Scheduling Notifications

**Generative AI**
- AI Text Summarization
- AI Image-to-Text

**Before the Job**
- Calendar
- Dispatch
- Roles
- Booking

**Settings**
- Time Zone Detection
- Blocked Time Settings

**On the Job**
- Location
- Employee Communication
- Behavior Monitoring
- Client Notifications
- Field Sales

**Personalization**
- Branding
- Links

**After the Job**
- Reports
- Analytics
- Invoicing
- CRM Integrations

**Integrations**
- Multi- Calendar Integration
- Website Integration
- Payment Acceptance
- Communication

**Generative AI**
- AI Text Generation
- AI Text Summarization
- AI Text-to-Image
- AI Text-to-Speech
- AI Image-to-Text

**Agentic AI - Field Service Management**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Agentic AI - Online Appointment Scheduling**
- Autonomous Task Execution
- Multi-step Planning
- Natural Language Interaction

## Top GorillaDesk Alternatives
  - [FieldRoutes, a ServiceTitan company](https://www.g2.com/products/fieldroutes-a-servicetitan-company/reviews) - 4.4/5.0 (266 reviews)
  - [Jobber](https://www.g2.com/products/jobber/reviews) - 4.6/5.0 (514 reviews)
  - [PestPac by WorkWave](https://www.g2.com/products/pestpac-by-workwave/reviews) - 4.1/5.0 (132 reviews)