---
title: GorillaDesk Reviews
meta_title: 'GorillaDesk Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 43 reviews by the users' company size, role or industry to
  find out how GorillaDesk works for a business like yours.
aggregate_rating:
  rating_value: 4.8
  review_count: 43
  scale: '5'
date_modified: '2026-08-04'
parent_category:
  name: Vertical Industry
  url: https://www.g2.com/categories/vertical-industry
---

# GorillaDesk Reviews
**Vendor:** GorillaDesk  
**Category:** [Pest Control Software](https://www.g2.com/categories/pest-control-software)  
**Average Rating:** 4.8/5.0  
**Total Reviews:** 43
## About GorillaDesk
GorillaDesk has helped thousands of business owners just like you grow their business, organize their operations, empower their technicians, and wow their customers with one powerful, easy-to-use tool. Best of all, it doesn’t matter what industry you work in—pest control, lawn care, pool cleaning, or something in between—we have everything you need to build the business you’re dreaming of: an all-in-one software solution and world-class Customer Success team.



## GorillaDesk Pros & Cons
**What users like:**

- Users find the **bulk appointment management** feature of GorillaDesk extremely convenient for low-ticket recurring jobs. (1 reviews)
- Users find the **bulk booking management** feature of GorillaDesk highly convenient for low-ticket recurring jobs. (1 reviews)
- Users commend the **outstanding customer service** for its rapid responses and in-depth product knowledge. (1 reviews)
- Users rave about GorillaDesk's **outstanding customer support** , noting quick responses and deep product knowledge. (1 reviews)
- Users value the **extensive customization options** of GorillaDesk, enhancing both their and their customers' experiences. (1 reviews)
- Users appreciate the **extensive customization options** that enhance both their and their customers' experiences with GorillaDesk. (1 reviews)
- Easy Scheduling (1 reviews)
- Features (1 reviews)
- Messaging Features (1 reviews)
- Product Quality (1 reviews)

**What users dislike:**

- Users find the **complex setup** of GorillaDesk overwhelming initially, but believe it's worth the effort eventually. (1 reviews)
- Users report significant **delays** , with system downtimes causing frustration for both employees and customers. (1 reviews)
- Users find the initial **learning curve overwhelming** , but acknowledge that it's ultimately worth the effort. (1 reviews)
- Users experience **poor communication** with GorillaDesk, particularly when support is needed during critical issues. (1 reviews)
- Users express frustration with GorillaDesk's **poor customer support** , especially during critical system outages and unresolved issues. (1 reviews)
- Poor Management (1 reviews)
- Poor Support (1 reviews)
- Software Bugs (1 reviews)
- Technical Issues (1 reviews)
- Update Issues (1 reviews)


## GorillaDesk Discussions
  - [What is the use of Gorilladesk?](https://www.g2.com/discussions/what-is-the-use-of-gorilladesk)
  - [How much does GorillaDesk cost?](https://www.g2.com/discussions/how-much-does-gorilladesk-cost)
  - [Is GorillaDesk safe?](https://www.g2.com/discussions/is-gorilladesk-safe)
  - [Will Gorilla Desk develop an automated routing function where it can add new clients to existing routes based on service and geography?](https://www.g2.com/discussions/31335-will-gorilla-desk-develop-an-automated-routing-function-where-it-can-add-new-clients-to-existing-routes-based-on-service-and-geography) - 1 upvote

- [View GorillaDesk pricing details and edition comparison](https://www.g2.com/products/gorilladesk/reviews?page=5&section=pricing&secure%5Bexpires_at%5D=2026-08-06+08%3A35%3A17+-0500&secure%5Bsession_id%5D=37ddff82-368b-4c14-92eb-fe4ec129b812&secure%5Btoken%5D=4e3ede00892a7448991edf48cdf095f4189897a11737dd10e73b4d45560d2838&format=llm_user)

## GorillaDesk Features
**Additional Functionality**
- Employee Management
- Workflow Management
- Online Booking
- Dispatch Management
- Customizable Forms
- Multi-Location
- Customer History
- Electronic Payments
- Equipment Tracking
- Marketing Automation
- Mobile Access
- Electronic Signature
- Accounting Integration
- Billing & Invoicing
- Inventory Management
- Routing
- Work Order Management
- Activity Tracking
- For Carpet Cleaners
- Timesheet Management
- Quotes/Estimates
- Customizable Fields
- Email Management
- GPS
- Customer Database
- Drag & Drop
- SMS Messaging
- Customizable Reports
- AI Copilot
- Scheduling
- Reminders
- Generative AI
- Alerts/Notifications
- Data Import/Export
- Third-Party Integrations
- Client Portal
- Calendar Management
- Reporting & Statistics
- Real-Time Data
- Activity Dashboard
- Customizable Templates
- Job Management
- For Field Service
- Customer Management
- Mobile Alerts
- Service History
- API
- Recurring Appointments
- Customizable Branding
- Credit Card Processing
- Time Tracking
- Job Scheduling
- Communication Management
- Real-Time Notifications
- Confirmations/Reminders
- Automated Scheduling
- Job Tracking

**Additional Functionality**
- Third-Party Integrations
- To-Do List
- @mentions
- Single Sign On
- File Management
- Activity Dashboard
- Drag & Drop
- Alerts/Notifications
- Prioritization
- Access Controls/Permissions
- Screen Sharing
- Content Management
- Brainstorming
- AI Copilot
- File Transfer
- Calendar Management
- Status Tracking
- Real-Time Notifications
- Version Control
- Task Management
- Activity Tracking
- Real Time Editing
- Communication Management
- Chat/Messaging
- Tagging
- Generative AI
- Assignment Management
- Task Scheduling
- Project Management
- Collaboration Tools
- Workflow Management
- Secure Data Storage
- File Sharing
- Document Storage
- Task Progress Tracking
- Discussions/Forums
- Commenting/Notes
- Reporting & Statistics
- Contact Management
- Video Conferencing
- Progress Tracking
- Mobile Access
- API
- Document Management
- Customizable Branding

**Notifications**
- Confirmations & Reminders
- Appointment Follow-Up
- Scheduling Notifications
- Recurring Appointments
- Automated Scheduling
- Group Scheduling

**Generative AI**
- AI Text Summarization
- AI Image-to-Text
- Generative AI

**Before the Job**
- Calendar
- Dispatch
- Roles
- Booking

**Settings**
- Time Zone Detection
- Blocked Time Settings

**On the Job**
- Location
- Employee Communication
- Behavior Monitoring
- Client Notifications
- Field Sales
- Alerts/Notifications
- Real-Time Notifications
- Customizable Fields
- Multi-Location
- Payment Collection in the Field

**Personalization**
- Branding
- Links

**After the Job**
- Reports
- Analytics
- Invoicing
- CRM Integrations
- Accounting Integration
- QuickBooks Integration
- Third-Party Integrations
- Customizable Reports

**Integrations**
- Multi- Calendar Integration
- Website Integration
- Payment Acceptance
- Communication

**Generative AI**
- AI Text Generation
- AI Text Summarization
- AI Text-to-Image
- AI Text-to-Speech
- AI Image-to-Text
- Generative AI

**Agentic AI - Field Service Management**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Additional Functionality**
- Work Order Management
- Checklists
- Maintenance Scheduling
- Parts Management
- Service History
- Residential Properties
- Vendor Management
- Customizable Forms
- Purchase Order Management
- Mobile Access
- Dispatch Management
- Task Scheduling
- Calendar Management
- Asset Tracking
- Technician Management
- Status Tracking
- API
- Document Management
- Job Management
- Preventive Maintenance
- AI Copilot
- Real-Time Reporting
- Commercial Properties
- Real-Time Data
- Historical Reporting
- Contract/License Management
- Customer Database
- Barcode/Ticket Scanning
- Activity Dashboard
- Facility Scheduling
- Workflow Management
- Inspection Management
- Inventory Management
- Predictive Maintenance
- Routing
- Forms Management
- Chatbot
- Documentation Management
- File Storage
- Electronic Signature
- Self Service Portal
- Service Level Agreement (SLA) Management
- Personalization and Recommendation
- Resource Allocation
- GPS
- Reporting & Statistics
- Drag & Drop
- Quotes/Estimates
- Scheduling
- CRM
- Online Time Clock
- Workforce Management
- Activity Tracking
- Contact Database
- Productivity Analysis
- Prioritization
- Customizable Branding
- Price and Cost Calculations
- Performance Management
- Equipment Tracking
- Data Capture and Transfer
- Time Tracking
- Data Synchronization
- Secure Data Storage
- Location Tracking
- Route Optimization
- Offline Access
- Real-Time Updates
- Collaboration Tools
- Chat/Messaging
- Knowledge Management
- Electronic Payments
- Customer History
- Inventory Control
- Performance Metrics
- Project Management
- Client Portal
- Driver ETA
- Job Tracking
- Automated Scheduling
- Customer Management
- Reminders
- Work Order Creation
- Equipment Maintenance
- Data Import/Export
- Search/Filter
- Recurring Appointments
- Contractor Management
- Access Controls/Permissions

**Agentic AI - Online Appointment Scheduling**
- Autonomous Task Execution
- Multi-step Planning
- Natural Language Interaction

**Additional Functionality**
- Access Controls/Permissions
- Customizable Forms
- Customizable Templates
- Availability Management
- Wait List Management
- Mobile Access
- Client Portal
- Data Import/Export
- Appointment Management
- Email Marketing
- Client Management
- Employee Management
- Client Database
- Online Booking
- Reporting & Statistics
- SMS Messaging
- Credit Card Processing
- API
- Multi-Location
- Email Management
- Customer History
- Calendar Management
- AI Copilot
- Activity Dashboard

## Top GorillaDesk Alternatives
  - [FieldRoutes, a ServiceTitan company](https://www.g2.com/products/fieldroutes-a-servicetitan-company/reviews) - 4.4/5.0 (266 reviews)
  - [Jobber](https://www.g2.com/products/jobber/reviews) - 4.6/5.0 (516 reviews)
  - [PestPac by WorkWave](https://www.g2.com/products/pestpac-by-workwave/reviews) - 4.1/5.0 (132 reviews)