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# GLPI vs Jira Service Management Comparison - What are their main differences?

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GLPIJira Service Management[+ Add Product](#)

Reviews

**GLPI** [

4.5/5(42)

](https://www.g2.com/products/glpi/reviews#reviews)

**Jira Service Management** [

4.3/5(986)

](https://www.g2.com/products/jira-service-management/reviews#reviews)

Pricing

**GLPI**
Free Trial

**€19.00** Per Month · GLPI Network Cloud

**Jira Service Management**
Free Trial

**0** /agent/month · Free

**Pricing Insights**
from reviews

Time to Implement

**GLPI**
2 months

Based on 6 responses

**Jira Service Management**
2 months

Based on 23 responses

Return on Investment

**GLPI**
8 months4 months sooner

Based on 6 responses

**Jira Service Management**
12 months

Based on 20 responses

Perceived Cost

**GLPI**
$$$$$

**Jira Service Management**
$$$$$

Average Discount

**GLPI**
Not enough reviews yet

**Jira Service Management**
11%

Pros & Cons

**GLPI**
[
Ease of Use (2)
](https://www.g2.com/products/glpi/reviews?filters%5Bsentiment_snippet%5D=1302287&qs=pros-and-cons#reviews)[
Asset Management (1)
](https://www.g2.com/products/glpi/reviews?filters%5Bsentiment_snippet%5D=1302315&qs=pros-and-cons#reviews)[
Complex Configuration (1)
](https://www.g2.com/products/glpi/reviews?filters%5Bsentiment_snippet%5D=2411018&qs=pros-and-cons#reviews)[
Inadequate Reporting (1)
](https://www.g2.com/products/glpi/reviews?filters%5Bsentiment_snippet%5D=1995359&qs=pros-and-cons#reviews)

**Jira Service Management**
[
Ease of Use (46)
](https://www.g2.com/products/jira-service-management/reviews?filters%5Bsentiment_snippet%5D=1163903&qs=pros-and-cons#reviews)[
Integrations (32)
](https://www.g2.com/products/jira-service-management/reviews?filters%5Bsentiment_snippet%5D=1162990&qs=pros-and-cons#reviews)[
Learning Curve (33)
](https://www.g2.com/products/jira-service-management/reviews?filters%5Bsentiment_snippet%5D=1165698&qs=pros-and-cons#reviews)[
Steep Learning Curve (29)
](https://www.g2.com/products/jira-service-management/reviews?filters%5Bsentiment_snippet%5D=1164399&qs=pros-and-cons#reviews)

Integrations

**GLPI**
Not enough data

**Jira Service Management**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f176b4154a751d10150daa67a57b7dc5/azure-active-directory-domain-services.jpg "Product Avatar Image")

Azure Active Directory...

](https://www.g2.com/products/azure-active-directory-domain-services/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f176b4154a751d10150daa67a57b7dc5/azure-portal.jpg "Product Avatar Image")

Azure Portal

](https://www.g2.com/products/azure-portal/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2ea5f7178028686921161d65d4be481a/bitbucket.png "Product Avatar Image")

Bitbucket

](https://www.g2.com/products/bitbucket/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2a9a43b2d4b9db5bdb0ced67c5e23b61/confluence.png "Product Avatar Image")

Confluence

](https://www.g2.com/products/confluence/reviews)[
View all
](https://www.g2.com/products/jira-service-management/integrations)

Screenshots

**GLPI**
 ![GLPI screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/126487/Asset-management.png)

**Jira Service Management**
 ![Jira Service Management screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/43204/Service-Portal-_1_-_1_.png)

Ratings

Meets Requirements

**GLPI**

9.0

9.030

**Jira Service Management**

8.8

8.8874

Ease of Use

**GLPI**

8.6

8.631

**Jira Service Management**

8.3

8.3881

Ease of Setup

**GLPI**

8.3

8.318

**Jira Service Management**

8.0

8.0487

Ease of Admin

**GLPI**

9.2

9.216

**Jira Service Management**

8.0

8.0367

Quality of Support

**GLPI**

8.3

8.322

**Jira Service Management**

8.4

8.4757

Has the product been a good partner in doing business?

**GLPI**

8.6

8.612

**Jira Service Management**

8.7

8.7344

Product Direction (% positive)

**GLPI**

8.7

8.726

**Jira Service Management**

8.7

8.7839

Features

Service Desk[Hide 61 FeaturesShow 61 Features](javascript:void(0);)

8.7

28

8.5

369

Incident Management

Automate Ticket Routing

9.4(won by 0.7)

20

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.7

312

Ticket Prioritization

8.8(tied score)

21

8.8(tied score)

315

Ticket Notifications

9.6(won by 0.8)

23

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.8

330

Knowledge Base

8.5(tied score)

20

8.5(tied score)

281

Knowledge Base/Ticket Integration

8.1

18

8.5(won by 0.4)

275

Real-Time Notifications

Not enough data

Not enough data

Reporting

Dashboards

8.7(won by 0.2)

23

8.5

316

Time Tracking

9.0(won by 0.6)

20

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.4

302

Surveys

7.7

18

8.2(won by 0.5)

231

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Activity Tracking

Not enough data

Not enough data

Access & Usability

Mobile

7.7

21

8.1(won by 0.4)

226

Self Service

8.9(won by 0.3)

24

8.6

284

Active Directory

9.0(won by 0.5)

21

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.5

236

Multi-Channel Access

9.1(won by 0.7)

17

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.4

232

Mobile Access

Not enough data

Not enough data

Agentic AI - Service Desk

Autonomous Task Execution

Not enough data

8.3(won by default)

75

Multi-step Planning

Not enough data

8.2(won by default)

73

Cross-system Integration

Not enough data

8.4(won by default)

79

Adaptive Learning

Not enough data

8.5(won by default)

73

Natural Language Interaction

Not enough data

8.3(won by default)

72

Proactive Assistance

Not enough data

8.5(won by default)

74

Decision Making

Not enough data

8.6(won by default)

73

Third-Party Integrations

Not enough data

Not enough data

Additional Functionality

Project Management

Not enough data

Not enough data

Procurement Management

Not enough data

Not enough data

CMDB

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

IT Risk Management

Not enough data

Not enough data

Service Catalog

Not enough data

Not enough data

Inventory Management

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Change Management

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Email Templates

Not enough data

Not enough data

Benchmarking

Not enough data

Not enough data

Localization Automation

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Customer Support

Not enough data

Not enough data

Scheduled/Automated Reports

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Release & Deployment

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Contract/License Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Problem Management

Not enough data

Not enough data

Analytics

Not enough data

Not enough data

Service Level Agreement (SLA) Management

Not enough data

Not enough data

Configuration Management

Not enough data

Not enough data

API

Not enough data

Not enough data

IT Asset Management

Not enough data

Not enough data

Remote Access/Control

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Incident Management

Not enough data

Not enough data

Asset Lifecycle Management

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Help Desk[Hide 74 FeaturesShow 74 Features](javascript:void(0);)

Not enough data

8.6

106

Ticket and Case Management

Ticket Creation User Experience

Not enough data

9.0(won by default)

86

Ticket Response User Experience

Not enough data

9.1(won by default)

81

Workflow

Not enough data

9.0(won by default)

86

Automated Response

Not enough data

8.9(won by default)

81

Service Level Agreement (SLA) Management

Not enough data

8.8(won by default)

84

Attachments/Screencasts

Not enough data

8.8(won by default)

83

Ticket Collaboration

Not enough data

9.2(won by default)

81

Customer/Contact Database

Not enough data

8.5(won by default)

78

Workflow Management

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Ticket Management

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Inbox Management

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

8.0(won by default)

55

AI Text Summarization

Not enough data

7.9(won by default)

54

Generative AI

Not enough data

Not enough data

Agentic AI - Help Desk

Autonomous Task Execution

Not enough data

8.3(won by default)

41

Natural Language Interaction

Not enough data

8.5(won by default)

40

Proactive Assistance

Not enough data

8.3(won by default)

40

Communication Channels

Customer Portal

Not enough data

8.9(won by default)

81

Email to Case

Not enough data

8.9(won by default)

80

Live Chat Support

Not enough data

8.3(won by default)

75

Social Media Integration

Not enough data

8.1(won by default)

71

Voice

Not enough data

7.9(won by default)

68

Video Chat

Not enough data

Not enough data

Platform

Mobile User Support

Not enough data

8.1(won by default)

85

Customization 

Not enough data

8.4(won by default)

87

User, Role, and Access Management

Not enough data

8.9(won by default)

91

Third-Party Integrations

Not enough data

8.8(won by default)

86

Reporting

Not enough data

8.7(won by default)

86

Activity Dashboard

Not enough data

8.7(won by default)

83

Mobile Access

Not enough data

Not enough data

Additional Functionality

Automated Routing

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Autoresponders

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Gamification

Not enough data

Not enough data

Conversation Intelligence

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Key Performance Indicators

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Voice Recognition

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Task Automation

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Language Detection

Not enough data

Not enough data

Multiple Data Sources

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

API

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Data Security

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

Macros/Templated Responses

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Mobile App

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Email Templates

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Automated Responses

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Personalization

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

IT Service Management (ITSM) Tools[Hide 81 FeaturesShow 81 Features](javascript:void(0);)

Not enough data

8.7

206

Administration

Change Management

Not enough data

8.9(won by default)

166

|

Verified

Asset Management

Not enough data

8.5(won by default)

161

|

Verified

Reports & Analytics

Not enough data

8.9(won by default)

173

|

Verified

IT Asset Management

Not enough data

Not enough data

Knowledge Management

Not enough data

Not enough data

Project Management

Not enough data

Not enough data

Service Level Agreement (SLA) Management

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Service Request Management

Not enough data

Not enough data

Release Management

Not enough data

Not enough data

Configuration Management

Not enough data

Not enough data

Ticket Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Problem Management

Not enough data

Not enough data

Incident Management

Not enough data

Not enough data

Contract/License Management

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Capacity Management

Not enough data

Not enough data

Availability Management

Not enough data

Not enough data

Inventory Management

Not enough data

Not enough data

Service Desk

Help Desk

Not enough data

8.9(won by default)

179

|

Verified

Incident Reports

Not enough data

8.8(won by default)

179

|

Verified

Process Workflow

Not enough data

8.9(won by default)

181

|

Verified

Customizable Reports

Not enough data

Not enough data

Management

Reporting

Not enough data

9.0(won by default)

154

|

Verified

Administration Console

Not enough data

8.9(won by default)

147

|

Verified

Access Management

Not enough data

8.7(won by default)

149

|

Verified

Asset Management

Not enough data

8.6(won by default)

145

|

Verified

Policy Dictation

Not enough data

8.6(won by default)

139

|

Verified

Real-Time Reporting

Not enough data

Not enough data

Functionality

Ticketing System

Not enough data

9.2(won by default)

162

|

Verified

Performance Logging

Not enough data

8.8(won by default)

151

Alerting

Not enough data

8.7(won by default)

155

|

Verified

Automation

Not enough data

8.9(won by default)

155

|

Verified

Agentic AI - IT Service Management (ITSM) Tools

Autonomous Task Execution

Not enough data

8.3(won by default)

80

Multi-step Planning

Not enough data

8.5(won by default)

80

Cross-system Integration

Not enough data

8.4(won by default)

82

Adaptive Learning

Not enough data

8.3(won by default)

79

Natural Language Interaction

Not enough data

8.3(won by default)

80

Proactive Assistance

Not enough data

8.1(won by default)

80

Decision Making

Not enough data

8.3(won by default)

81

Third-Party Integrations

Not enough data

Not enough data

Resource Allocation & Planning

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Additional Functionality

Prioritization

Not enough data

Not enough data

Service History

Not enough data

Not enough data

Client Portal

Not enough data

Not enough data

Customizable Forms

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

API

Not enough data

Not enough data

Service Catalog

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Automated Responses

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Support Ticket Tracking

Not enough data

Not enough data

Automated Routing

Not enough data

Not enough data

Macros/Templated Responses

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Search

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Dashboard Creation

Not enough data

Not enough data

Remote Access & Monitoring

Not enough data

Not enough data

Asset Tracking

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Approval Process Control

Not enough data

Not enough data

Audit Trail

Not enough data

Not enough data

Incident Management[Hide 58 FeaturesShow 58 Features](javascript:void(0);)

Not enough data

8.6

166

Monitoring

Constant Monitoring

Not enough data

8.9(won by default)

145

|

Verified

Timely Alerts

Not enough data

9.0(won by default)

150

|

Verified

TIcket Accuracy

Not enough data

9.1(won by default)

147

|

Verified

AI Monitoring

Not enough data

8.5(won by default)

70

Mobile Alerts

Not enough data

Not enough data

Email Alerts

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Management Tools

Ticket Assignment

Not enough data

9.1(won by default)

150

|

Verified

Standardization

Not enough data

9.0(won by default)

148

|

Verified

Lifecycle Visualization

Not enough data

9.0(won by default)

135

|

Verified

Generative AI

AI Text Generation

Not enough data

8.0(won by default)

76

AI Text Summarization

Not enough data

8.3(won by default)

74

Generative AI

Not enough data

Not enough data

Agentic AI - Incident Management

Autonomous Task Execution

Not enough data

8.3(won by default)

60

Multi-step Planning

Not enough data

8.4(won by default)

60

Cross-system Integration

Not enough data

8.5(won by default)

59

Adaptive Learning

Not enough data

8.6(won by default)

60

Natural Language Interaction

Not enough data

8.6(won by default)

60

Proactive Assistance

Not enough data

8.6(won by default)

60

Decision Making

Not enough data

8.5(won by default)

60

Third-Party Integrations

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Additional Functionality

Alerts/Notifications

Not enough data

Not enough data

Forms Management

Not enough data

Not enough data

Safety Incident Management

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

OSHA Compliance

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Disaster Recovery

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Corrective and Preventive Actions (CAPA)

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Issue Management

Not enough data

Not enough data

Communications Management

Not enough data

Not enough data

Audit Trail

Not enough data

Not enough data

IT Incident Management

Not enough data

Not enough data

Audit Management

Not enough data

Not enough data

Event Logs

Not enough data

Not enough data

Risk Analysis

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Risk Assessment

Not enough data

Not enough data

Incident Reporting

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Ticket Management

Not enough data

Not enough data

Service Level Agreement (SLA) Management

Not enough data

Not enough data

Reminders

Not enough data

Not enough data

On Call Scheduling

Not enough data

Not enough data

Investigation Management

Not enough data

Not enough data

Maintenance Scheduling

Not enough data

Not enough data

Status Tracking

Not enough data

Not enough data

IT Asset Management[Hide 56 FeaturesShow 56 Features](javascript:void(0);)

9.4

5

Not enough data

Asset Inventory

Hardware Asset Inventory

9.7(won by default)

5

Not enough data

Software Asset Inventory

9.3(won by default)

5

Not enough data

Asset Discovery

9.7(won by default)

5

Not enough data

Cloud Asset Inventory

Not enough data

Not enough data

Mobile Asset Inventory

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

Not enough data

AI Text Generation

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Agentic AI - IT Asset Management

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Management

Central Dashboard

10.0(won by default)

5

Not enough data

Asset Policy Management

9.3(won by default)

5

Not enough data

Risk Management

9.0(won by default)

5

Not enough data

Integrations

8.7(won by default)

5

Not enough data

User Management

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

Requisition Management

Not enough data

Not enough data

Inventory Management

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Maintenance Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Problem Management

Not enough data

Not enough data

Service Level Agreement (SLA) Management

Not enough data

Not enough data

Supplier Management

Not enough data

Not enough data

Procurement Management

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Change Management

Not enough data

Not enough data

Incident Management

Not enough data

Not enough data

Contract/License Management

Not enough data

Not enough data

Audit Management

Not enough data

Not enough data

Configuration Management

Not enough data

Not enough data

Additional Functionality

Cost Tracking

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Asset Tracking

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

API

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Barcode/Ticket Scanning

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Customizable Forms

Not enough data

Not enough data

Compliance Tracking

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Audit Trail

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

IT Alerting[Hide 8 FeaturesShow 8 Features](javascript:void(0);)

Not enough data

8.6

26

Generative AI

AI Text Generation

Not enough data

8.3(won by default)

25

Agentic AI - IT Alerting

Autonomous Task Execution

Not enough data

8.4(won by default)

24

Multi-step Planning

Not enough data

8.7(won by default)

25

Cross-system Integration

Not enough data

9.0(won by default)

24

Adaptive Learning

Not enough data

8.5(won by default)

24

Natural Language Interaction

Not enough data

8.5(won by default)

24

Proactive Assistance

Not enough data

8.7(won by default)

24

Decision Making

Not enough data

8.7(won by default)

24

User Insights

Reviewers' Company Size

[![GLPI](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_d68fb3441984f65bb47553080870d100/glpi.png "GLPI")](https://www.g2.com/products/glpi/reviews)

GLPI

Small-Business(50 or fewer emp.)

31.6%

Mid-Market(51-1000 emp.)

36.8%

Enterprise(\> 1000 emp.)

31.6%

[![Jira Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management")](https://www.g2.com/products/jira-service-management/reviews)

Jira Service Management

Small-Business(50 or fewer emp.)

19.0%

Mid-Market(51-1000 emp.)

43.2%

Enterprise(\> 1000 emp.)

37.8%

Small-Business

(50 or fewer emp.)

31.6%

19.0%

Mid-Market

(51-1000 emp.)

36.8%

43.2%

Enterprise

(\> 1000 emp.)

31.6%

37.8%

Reviewers' Industry

[![GLPI](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_d68fb3441984f65bb47553080870d100/glpi.png "GLPI")](https://www.g2.com/products/glpi/reviews)
GLPI

Information Technology and Services

20.5%

Telecommunications

12.8%

Government Administration

7.7%

Computer & Network Security

7.7%

Oil & Energy

5.1%

Other

46.2%

[![Jira Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management")](https://www.g2.com/products/jira-service-management/reviews)
Jira Service Management

Information Technology and Services

30.7%

Computer Software

16.2%

Financial Services

5.0%

Internet

4.4%

Telecommunications

3.1%

Other

40.5%

FAQs

## GLPI vs Jira Service Management FAQs

Generated using AI

Last updated: August 14, 2026

### What is the difference between Jira Service Management vs GLPI?

GLPI stands out for higher reviewer satisfaction on core Service Desk dimensions, while Jira Service Management is favored for its automation and integration capabilities.

| | [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) | [GLPI](https://www.g2.com/products/glpi/reviews) |
| --- | --- | --- |
| G2 Rating (reviews) | 4.3/5 (991 reviews) | 4.5/5 (42 reviews) |
| Largest Segment | Mid-Market | Mid-Market |
| Ease of Setup score | 8.0 | 8.3 |
| Quality of Support score | 8.4 | 8.3 |
| Top Reviewer-Cited Strength | Automation (31 all-time mentions) | Asset Management (recent reviews) |

### How do the pricing models of Jira Service Management and GLPI compare?

GLPI is rated as the stronger value by reviewers, with a higher satisfaction score on price and cost-related dimensions.

- **Jira Service Management:** In recent reviews, several reviewers mention that licensing costs can become expensive as the number of agents and premium features increases, and that the pricing can be much better.
- **GLPI:** Reviewers highlight that GLPI is free and open source, with no licensing costs, and is considered a strong value for IT asset management and service desk needs.

### What are the best alternatives to Jira Service Management and GLPI?

The top 3 alternatives to Jira Service Management and GLPI are Freshservice, ManageEngine, and ServiceNow IT Service Management.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) | 4.3/5 (991 reviews) | Mid-Market | Licensing costs can become expensive as the number of agents and premium features increases | Automation (31 all-time mentions) |
| [GLPI](https://www.g2.com/products/glpi/reviews) | 4.5/5 (42 reviews) | Mid-Market | Free and open source, no licensing costs | Asset Management (recent reviews) |
| [Freshservice](https://www.g2.com/products/freshservice/reviews) | 4.6/5 (1351 reviews) | Mid-Market | — | — |
| [ManageEngine](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) | 4.2/5 (250 reviews) | Mid-Market | — | — |
| [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) | 4.5/5 (1953 reviews) | Enterprise | — | — |

### Which Service Desk features should I prioritize when comparing Jira Service Management and GLPI?

Buyers should prioritize automation, integrations, asset management, reporting, and ease of administration when comparing Jira Service Management and GLPI.

- **Automation:** Jira Service Management is cited for automation in 31 all-time reviews; GLPI does not have a comparable mention count.
- **Integrations:** Jira Service Management is mentioned for integrations in 32 all-time reviews; GLPI has only 1 recent mention.
- **Asset Management:** GLPI is highlighted for asset management in recent reviews; Jira Service Management does not have a comparable mention count.
- **Reporting:** Both products receive reviewer feedback on reporting, with Jira Service Management having more frequent mentions of reporting limitations.
- **Ease of Administration:** GLPI scores higher on Ease of Admin (9.2 vs. 8.0), indicating stronger reviewer satisfaction in this area.

### What are the pros and cons of Jira Service Management vs GLPI?

GLPI's headline strength is asset management and ease of administration, while Jira Service Management is strongest in automation and integrations.

- **Jira Service Management strengths:** Automation (31 all-time mentions), integrations (32 all-time mentions), ticket management (31 all-time mentions), tracking ease (29 all-time mentions), and team collaboration (22 all-time mentions).
- **Jira Service Management trade-offs:** Learning curve (33 all-time mentions), complexity (28 all-time mentions), complex setup (22 all-time mentions), and reporting limitations (recent reviews).
- **GLPI strengths:** Asset management (recent reviews), ease of use (recent reviews), ease of setup (recent reviews), and open-source flexibility.
- **GLPI trade-offs:** Complex configuration (recent reviews), inadequate reporting (recent reviews), and plugin compatibility issues (recent reviews).

### Is Jira Service Management or GLPI better for small businesses?

GLPI is the better fit for small businesses, with reviewers highlighting its ease of use and open-source value.

- **Jira Service Management:** Largest segment is Mid-Market; reviewers note complexity and higher costs as challenges for smaller teams.
- **GLPI:** Largest segment is Mid-Market; recent reviews specifically recommend GLPI for small companies with IT departments, citing ease of use and implementation.

### Which Service Desk platform has better integrations?

Jira Service Management is favored by reviewers for integrations, with significantly more integration mentions and third-party tool support.

- **Jira Service Management:** 32 all-time reviews mention integrations, with specific praise for integration with Jira (501 all-time mentions), Confluence (67 all-time mentions), and Slack (21 all-time mentions).
- **GLPI:** Integrations are mentioned in recent reviews, including ERP and monitoring tools, but with only 1 all-time mention and several reviewers noting plugin compatibility challenges.

### How do Jira Service Management and GLPI compare on customer support?

Jira Service Management and GLPI are rated at parity on Quality of Support, with scores of 8.4 and 8.3 respectively.

- **Jira Service Management:** Reviewers frequently mention responsive support, but also note that support can be inconsistent and sometimes requires more formal training.
- **GLPI:** Reviewers describe support as helpful and responsive, with several citing strong community support and documentation, though some mention challenges with plugin support and updates.

### Which is easier to implement, Jira Service Management or GLPI?

GLPI scores higher on Ease of Setup (8.3 vs. 8.0), with reviewers describing it as easier to implement and configure than Jira Service Management.

- **Jira Service Management:** Reviewers frequently mention a steep learning curve, complex setup, and the need for significant configuration, especially for smaller teams or those without dedicated administrators.
- **GLPI:** Reviewers highlight ease of implementation, intuitive setup, and a user-friendly interface, with several noting that it is easy to deploy even without extensive support.

### Which product has better Reporting?

GLPI is rated higher for Reporting, with reviewers noting more satisfaction and fewer limitations compared to Jira Service Management.

- **Jira Service Management:** Reporting is cited as a limitation in recent reviews, with several reviewers mentioning inflexible dashboards and the need for add-ons for advanced reporting; reporting is mentioned in 28 all-time reviews.
- **GLPI:** Reviewers describe reporting as a core feature, with positive feedback on built-in statistics and reporting capabilities, though some note room for improvement; reporting is mentioned in recent reviews as a strength.

Alternatives

**GLPI Alternatives**

 ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice")

[
Freshservice
](/products/freshservice/reviews)

 ![ServiceNow IT Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-it-service-management.svg "ServiceNow IT Service Management")

[
ServiceNow IT Service...
](/products/servicenow-it-service-management/reviews)

 ![Spiceworks Cloud Help Desk](https://images.g2crowd.com/uploads/product/hd_favicon/5be6d62fe58d75bbfd3f9aa050f281b8/spiceworks-cloud-help-desk.svg "Spiceworks Cloud Help Desk")

[
Spiceworks Cloud Help Desk
](/products/spiceworks-cloud-help-desk/reviews)

 ![ManageEngine ServiceDesk Plus](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_37c6d8c3327b87e6ede50091d70592c3/manageengine-servicedesk-plus.jpg "ManageEngine ServiceDesk Plus")

[
ManageEngine
](/products/manageengine-servicedesk-plus/reviews)

**Jira Service Management Alternatives**

 ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice")

[
Freshservice
](/products/freshservice/reviews)

 ![ManageEngine ServiceDesk Plus](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_37c6d8c3327b87e6ede50091d70592c3/manageengine-servicedesk-plus.jpg "ManageEngine ServiceDesk Plus")

[
ManageEngine
](/products/manageengine-servicedesk-plus/reviews)

 ![ServiceNow IT Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-it-service-management.svg "ServiceNow IT Service Management")

[
ServiceNow IT Service...
](/products/servicenow-it-service-management/reviews)

 ![SolarWinds Service Desk](https://images.g2crowd.com/uploads/product/hd_favicon/af917f02e5d5dda08cf58d16d36f6a8d/solarwinds-service-desk.svg "SolarWinds Service Desk")

[
SolarWinds Service Desk
](/products/solarwinds-service-desk/reviews)