GLPI Features

Routes tickets automatically to the appropriate user. This feature was mentioned in 19 GLPI reviews.

As reported in 20 GLPI reviews. Prioritizes tickets based on factors configured by the user.

Notifies the IT team when a ticket needs action. This feature was mentioned in 22 GLPI reviews.

Provides a forum for answers to common questions. This feature was mentioned in 19 GLPI reviews.

As reported in 17 GLPI reviews. Integrates knowledge base articles into a ticket.

Displays important metrics relating to performance. This feature was mentioned in 21 GLPI reviews.

As reported in 19 GLPI reviews. Tracks time worked on a ticket.

Provides surveys to measure employee satisfaction. This feature was mentioned in 17 GLPI reviews.

Enables access to service desk features via mobile device. 20 reviewers of GLPI have provided feedback on this feature.

Enables employees to view the status of their tickets. This feature was mentioned in 23 GLPI reviews.

Based on 20 GLPI reviews. Provides a directory of all users within an organization.

Based on 16 GLPI reviews. Enables access to service desk features through multiple channels such as email, phone, or the portal.

Create an inventory of a company's hardware assets.

Create an inventory of a company's software assets.

Create an inventory of a company's cloud assets.

Create an inventory of a company's mobile assets.

Detect new assets as they enter a network and add them to asset inventory.

Provide immediate insights, information, and updates on IT assets from a central dashboard.

Design and implement custom or pre-built policies for asset management, onboarding, and maintenance.

Implement risk management policies, and push policy updates to various assets across a business network.

Integrate with other software solutions, such as spend management and software asset management.

Allows users to generate text based on a text prompt.

Allows users to generate text based on a text prompt.

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives