GLPI Features

Routes tickets automatically to the appropriate user.

Prioritizes tickets based on factors configured by the user.

Notifies the IT team when a ticket needs action.

Provides a forum for answers to common questions.

Integrates knowledge base articles into a ticket.

Notifications that are delivered to users as soon as an event occurs

Displays important metrics relating to performance.

Tracks time worked on a ticket.

Provides surveys to measure employee satisfaction.

Track and document all activities across devices, networks, and other systems

Enables access to service desk features via mobile device.

Enables employees to view the status of their tickets.

Provides a directory of all users within an organization.

Enables access to service desk features through multiple channels such as email, phone, or the portal.

Access software remotely via mobile devices

Create an inventory of a company's hardware assets.

Create an inventory of a company's software assets.

Create an inventory of a company's cloud assets.

Create an inventory of a company's mobile assets.

Detect new assets as they enter a network and add them to asset inventory.

Provide immediate insights, information, and updates on IT assets from a central dashboard.

Design and implement custom or pre-built policies for asset management, onboarding, and maintenance.

Implement risk management policies, and push policy updates to various assets across a business network.

Integrate with other software solutions, such as spend management and software asset management.

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Allow customers/users to submit support queries and service requests

Review, approve and cancel requests for goods/services to be purchased

Track and manage inventory levels to maintain proper supply

Manage, store and organize emails within the system or via third-party apps

Manage, maintain and track the performance of assets and equipment

Create, design and manage workflows for repetitive tasks

Identify and solve underlying cause of incident(s), and prevent future incidents from occurring

Set and monitor service level agreements to ensure timely response and resolution

Manage all supplier data and operations

Organize and manage all processes/procedures involved in purchasing goods and/or services

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Create, manage and track all task activities and progression

Track and monitor efficient handling of all changes/transitions

Manage and track all disruptions and incidents

Track, store, and access client contracts or licenses

Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws

Identify component attributes like servers, hardware, software, and manage relationships across all services

Allows users to generate text based on a text prompt.

Allows users to generate text based on a text prompt.

Use AI to generate content in the form of text, images, videos, etc.

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Set up connections to third-party platforms to improve business processes

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Plan and coordinate all the resources, costs and time needed to execute assignments

Organize and manage all processes/procedures involved in purchasing goods and/or services

Configuration Management Database

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Use AI to generate content in the form of text, images, videos, etc.

Manage risks related to IT systems

Database containing accurate and up-to-date information on all operational services

Track and manage inventory levels to maintain proper supply

Gauge satisfaction and receive information for improvement and success

Communicate using direct chat or messages within the system

Track and monitor efficient handling of all changes/transitions

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Create, manage and track all task activities and progression

Pre-made examples and templates for emails

Compare key metrics for the business against prominent players in the industry

Adapt content to display differently based on viewer location

Active reporting of data and metrics

Provide online support for your customers through live chat or help desk functionality

Set a time to generate routine reports automatically

System alerts about the need to escalate an issue or request

Planning, coordinating, and executing the deployment of software or system changes into a live or production environment

Manage, store and organize emails within the system or via third-party apps

Track, store, and access client contracts or licenses

Create, design and manage workflows for repetitive tasks

Identify and solve underlying cause of incident(s), and prevent future incidents from occurring

Tools for the systematic analysis of various types of data or statistics

Set and monitor service level agreements to ensure timely response and resolution

Identify component attributes like servers, hardware, software, and manage relationships across all services

Application programming interface that allows for integration with other systems/databases

Managing inventories and tracking changes to hardware and software configurations

Access work applications remotely, for when working away from the office and/or traveling

Ability to chat online in real time

Alter the layout and content of reports

Manage and track all disruptions and incidents

Manage assets throughout their lifecycle to optimize profit

Allow customers/users to submit support queries and service requests

Pre-designed layouts that can be customized to match preferences and requirements

Add customized logos and colors to align with company branding

Process to track, record, and analyze expenses that occurred over the entire duration of a given project

Define levels of authorization for access to specific files or systems

Arrange tasks based on the level of priority or urgency

Customize data fields to support various needs and use cases

Import and export data to and from software applications

Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle

Add customized logos and colors to align with company branding

Application programming interface that allows for integration with other systems/databases

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

View and track pertinent metrics to find patterns and gain insights from data

Scan barcodes to ensure accurate pricing and label tracking

Observe and track the demand, usage, progress or quality of a system, product, or user

Customize contracts and forms to collect specific information

Track and report regulatory data to either internal management or external stakeholders

Graphical representation of data

A record of all activities within the system, including user access, changes made, etc.

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Online portal through which end users can access the system, manage tasks, or obtain information

Alter the layout and content of reports