---
title: GLPI Reviews
meta_title: 'GLPI Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 41 reviews by the users' company size, role or industry to
  find out how GLPI works for a business like yours.
aggregate_rating:
  rating_value: 4.5
  review_count: 41
  scale: '5'
date_modified: '2026-07-18'
parent_category:
  name: IT Management
  url: https://www.g2.com/categories/it-management
---

# GLPI Reviews
**Vendor:** TECLIB  
**Category:** [Service Desk Software](https://www.g2.com/categories/service-desk)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 41
## About GLPI
Teclib´ is an official editor of the open source ITSM software GLPI. Service Management is easy with GLPI as it combines multiple features and offers wide range of plugins. Key features of GLPI: 1. Service Desk 2. Asset management and automatic inventory 3. Reports 4. Administrative and financial management of assets 5. Software inventory and licences management 6. Knowledge Base and FAQ 7. Statistics 8. API integration available 9. Android-based devices inventory 10. Cloud version is available



## GLPI Pros & Cons
**What users like:**

- Users find GLPI to be **easy to use** , making implementation and ticket management a simple process. (2 reviews)
- Users appreciate the **comprehensive asset management features** of GLPI, which enhance their IT operations efficiently. (1 reviews)
- Users value the **continuous improvement** of GLPI, appreciating its powerful features and versatile management capabilities. (1 reviews)
- Users appreciate the **easy-to-use customer support** in GLPI, making case management clear and efficient. (1 reviews)
- Users value the **dashboard customization** in GLPI, enabling efficient ticket management and personalized IT operations. (1 reviews)
- Dashboard Usability (1 reviews)
- Users value the **implementation ease** of GLPI, finding it straightforward and user-friendly for various organizational needs. (1 reviews)
- Incident Management (1 reviews)
- Users highlight the **seamless integrations** with various tools, enhancing the overall functionality of GLPI. (1 reviews)
- Management (1 reviews)

**What users dislike:**

- Users find the **complex configuration** of GLPI makes maintenance challenging, despite the system's adaptability. (1 reviews)
- Users note the **inadequate reporting** capabilities of GLPI, finding improvement necessary for better functionality. (1 reviews)


## GLPI Discussions
  - [Is GLPI free to use?](https://www.g2.com/discussions/is-glpi-free-to-use) - 1 comment, 1 upvote
  - [What is GLPI ticket?](https://www.g2.com/discussions/what-is-glpi-ticket) - 1 comment

- [View GLPI pricing details and edition comparison](https://www.g2.com/products/glpi/reviews?page=2&section=pricing&secure%5Bexpires_at%5D=2026-07-21+10%3A04%3A13+-0500&secure%5Bsession_id%5D=f4a94d3e-9f70-47fe-827b-5cf0dddb315e&secure%5Btoken%5D=70b6f7e220e63dd182a0ba377a086da806d582fa5fae3d53d010f28ed7a98fe4&format=llm_user)
## GLPI Integrations
  - [Spot](https://www.g2.com/products/spot-xyz-corporation-spot/reviews)

## GLPI Features
**Asset Inventory**
- Hardware Asset Inventory
- Software Asset Inventory
- Cloud Asset Inventory
- Mobile Asset Inventory
- Asset Discovery

**Incident Management**
- Automate Ticket Routing
- Ticket Prioritization
- Ticket Notifications
- Knowledge Base
- Knowledge Base/Ticket Integration

**Generative AI**
- AI Text Generation
- AI Text Generation

**Reporting**
- Dashboards
- Time Tracking
- Surveys

**Agentic AI - IT Asset Management**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Access & Usability**
- Mobile
- Self Service
- Active Directory
- Multi-Channel Access

**Agentic AI - Service Desk**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Management**
- Central Dashboard
- Asset Policy Management
- Risk Management
- Integrations

## Top GLPI Alternatives
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  - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - 4.5/5.0 (1,794 reviews)
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