As a GLPI integrator for many years, we’ve been able to encourage our customers to use GLPI to submit their requests directly through the platform. This greatly simplifies our day-to-day management while giving customers a straightforward, personalised interface. We can easily decide what each customer is allowed to access, and the integrations we’ve built with our other internal tools (ERP, monitoring, etc.) ensure they have all the information they need. Review collected by and hosted on G2.com.

It’s mostyl not knowed by the community. That said, it’s not GLPI's fault. Review collected by and hosted on G2.com.

I like that GLPI provides a clear, structured way to track IT assets, tickets, and changes all in one place. It keeps everything organized and transparent, which helps make day-to-day IT work faster, smoother, and easier to manage. Review collected by and hosted on G2.com.

Managing plugins and handling updates can feel a bit clunky at times, and the overall process isn’t always as smooth as I’d like. Review collected by and hosted on G2.com.

It’s a good tool for small companies that have an IT department. Review collected by and hosted on G2.com.

The automated access and connections are complicated to set up and use. Review collected by and hosted on G2.com.

Easy to use, clear, and open source.

Perfect for support as well, cases are really easy Review collected by and hosted on G2.com.

it is easy to twist to your need, but then, maintenance is a little bit harder Review collected by and hosted on G2.com.

Very easy to implement

Intuitive interface you don't need support

user interface is very friendly Review collected by and hosted on G2.com.

very poor integration features

sometimes plugins are not working between versions Review collected by and hosted on G2.com.

Before I implemented GLPI, I find and tested others opensources and cloud ITSM software based on requirements of my organization. Finally I found GLPI and implemented on-premise by hosting own server Because it is ease of implemention, ease of use, powerful features and a lots of features. Moreover, there is market place for plug-in integration. It is really nice and helful for me. In addtional, GLPI is not only support IT helpdesk, but it is also included IT asset management, finacial management, project and change management on unpaid version(it totally FREE). Review collected by and hosted on G2.com.

There are reporting, analyzing, auditing and exporting files function are included but it is need to improve. This is my dislike. Review collected by and hosted on G2.com.

Easy to implement, very easy

rich features, almost everything I need is in GLPI

easy to use

Frequency of use.

Easy to integrate with Telegram BOT, email login Review collected by and hosted on G2.com.

Right now I cannot find anything to dislike. Review collected by and hosted on G2.com.

We can pickup & close a ticket by using action we can change a Department, location, category, in the dashboard , we can add IT Shift roster with phone number Review collected by and hosted on G2.com.

As of now, I am not having any issues. Review collected by and hosted on G2.com.

GLPI is an extraordinary IT asset and IT service management system. One aspect that stands out the most is that it is a free and open-source application used to track and manage our organization's IT assets, such as computer equipment, mobile devices, software and network services. Review collected by and hosted on G2.com.

The only aspect I could mention is that it has a long learning curve, and some connections with other systems can be complex, but it is very robust and stable. Review collected by and hosted on G2.com.

Talking about the qualities of GLPI is very easy! It has several functions that help you manage your ICT park in addition to helping you manage ICT: It has project and contract management, it has the ability to automatically inventory your entire environment, it can be deployed in multiple environments, it has a vast documentation on the net and is extremely simple to install and maintain. Review collected by and hosted on G2.com.

Well, there's nothing relatively concerning that I don't like about the tool. In fact, with each new version released by the community and TecLib, the system gets better. Perhaps I can name a not very large number of plugins available to expand their functions. Review collected by and hosted on G2.com.