Link copied to clipboard # GLPI vs ServiceNow IT Service Management Comparison - What are their main differences? Share [ Export ](/compare/glpi/servicenow-it-service-management/export.csv) GLPIServiceNow IT Service...[+ Add Product](#) Reviews **GLPI** [ 4.5/5(42) ](https://www.g2.com/products/glpi/reviews#reviews) **ServiceNow IT Service Management** [ 4.5/5(1,996) ](https://www.g2.com/products/servicenow-it-service-management/reviews#reviews) Pricing **GLPI** Free Trial **€19.00** Per Month · GLPI Network Cloud **ServiceNow IT Service Management** No pricing available **Pricing Insights** from reviews Time to Implement **GLPI** 2 monthsFaster Based on 6 responses **ServiceNow IT Service Management** 5 months Based on 20 responses Return on Investment **GLPI** 8 months5 months sooner Based on 6 responses **ServiceNow IT Service Management** 13 months Based on 18 responses Perceived Cost **GLPI** $$$$$ **ServiceNow IT Service Management** $$$$$ Average Discount **GLPI** Not enough reviews yet **ServiceNow IT Service Management** 15% Pros & Cons **GLPI** [ Ease of Use (2) ](https://www.g2.com/products/glpi/reviews?filters%5Bsentiment_snippet%5D=1302287&qs=pros-and-cons#reviews)[ Asset Management (1) ](https://www.g2.com/products/glpi/reviews?filters%5Bsentiment_snippet%5D=1302315&qs=pros-and-cons#reviews)[ Complex Configuration (1) ](https://www.g2.com/products/glpi/reviews?filters%5Bsentiment_snippet%5D=2411018&qs=pros-and-cons#reviews)[ Inadequate Reporting (1) ](https://www.g2.com/products/glpi/reviews?filters%5Bsentiment_snippet%5D=1995359&qs=pros-and-cons#reviews) **ServiceNow IT Service Management** [ Ease of Use (163) ](https://www.g2.com/products/servicenow-it-service-management/reviews?filters%5Bsentiment_snippet%5D=1546751&qs=pros-and-cons#reviews)[ Incident Management (110) ](https://www.g2.com/products/servicenow-it-service-management/reviews?filters%5Bsentiment_snippet%5D=1549440&qs=pros-and-cons#reviews)[ Learning Curve (70) ](https://www.g2.com/products/servicenow-it-service-management/reviews?filters%5Bsentiment_snippet%5D=1548368&qs=pros-and-cons#reviews)[ Expensive (59) ](https://www.g2.com/products/servicenow-it-service-management/reviews?filters%5Bsentiment_snippet%5D=1547869&qs=pros-and-cons#reviews) Integrations **GLPI** Not enough data **ServiceNow IT Service Management** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_cd2b351740dc3fc7b599e9bff74168d3/accreditation-manager.png "Product Avatar Image") Accreditation Manager ](https://www.g2.com/products/accreditation-manager/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_aa32fa23598dc6c153bb17435c1c1d13/activedirectory-domain-controller-for-windows-2016.png "Product Avatar Image") ActiveDirectory Domain... ](https://www.g2.com/products/activedirectory-domain-controller-for-windows-2016/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_3ecdf4b29d13e918625a439cb01a06b2/aria-aria.png "Product Avatar Image") Aria ](https://www.g2.com/products/aria-aria/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_504423766e296a0eeef13491cb738385/aws-cloud-development-kit-aws-cdk.png "Product Avatar Image") AWS Cloud Development Kit... ](https://www.g2.com/products/aws-cloud-development-kit-aws-cdk/reviews)[ View all ](https://www.g2.com/products/servicenow-it-service-management/integrations) Screenshots **GLPI** ![GLPI screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/126487/Asset-management.png) **ServiceNow IT Service Management** ![ServiceNow IT Service Management screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1738738/servicenow-l1-service-desk-ai-specialist.png) Ratings Meets Requirements **GLPI** 9.0 9.030 **ServiceNow IT Service Management** 8.9 8.9936 Ease of Use **GLPI** 8.6 8.631 **ServiceNow IT Service Management** 8.6 8.61,452 Ease of Setup **GLPI** 8.3 8.318 **ServiceNow IT Service Management** 8.2 8.2789 Ease of Admin **GLPI** 9.2 9.216 **ServiceNow IT Service Management** 8.6 8.6347 Quality of Support **GLPI** 8.3 8.322 **ServiceNow IT Service Management** 8.6 8.61,061 Has the product been a good partner in doing business? **GLPI** 8.6 8.612 **ServiceNow IT Service Management** 8.8 8.8342 Product Direction (% positive) **GLPI** 8.7 8.726 **ServiceNow IT Service Management** 8.8 8.8932 Features Service Desk[Hide 61 FeaturesShow 61 Features](javascript:void(0);) 8.7 28 8.5 423 Incident Management Automate Ticket Routing 9.4(won by 0.3) 20 9.1 334 Ticket Prioritization 8.8 21 9.0(won by 0.2) 329 Ticket Notifications 9.6(won by 0.5) 23 (There is a greater than 0.5 difference between this product's rating and its competitors) 9.1 336 Knowledge Base 8.5 20 8.8(won by 0.3) 322 Knowledge Base/Ticket Integration 8.1 18 8.8(won by 0.7) 307 (There is a greater than 0.5 difference between this product's rating and its competitors) Real-Time Notifications Not enough data Not enough data Reporting Dashboards 8.7 23 8.8(won by 0.1) 331 Time Tracking 9.0(won by 0.2) 20 8.8 292 Surveys 7.7 18 8.5(won by 0.8) 179 (There is a greater than 0.5 difference between this product's rating and its competitors) Activity Tracking Not enough data Not enough data Access & Usability Mobile 7.7 21 8.0(won by 0.3) 240 Self Service 8.9(won by 0.1) 24 8.8 308 Active Directory 9.0(won by 0.5) 21 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.5 263 Multi-Channel Access 9.1(won by 0.3) 17 8.8 167 Mobile Access Not enough data Not enough data Agentic AI - Service Desk Autonomous Task Execution Not enough data 8.2(won by default) 24 Multi-step Planning Not enough data 8.2(won by default) 22 Cross-system Integration Not enough data 8.7(won by default) 33 Adaptive Learning Not enough data 8.0(won by default) 20 Natural Language Interaction Not enough data 8.4(won by default) 18 Proactive Assistance Not enough data 7.8(won by default) 20 Decision Making Not enough data 7.9(won by default) 20 Third-Party Integrations Not enough data Not enough data Additional Functionality Project Management Not enough data Not enough data Procurement Management Not enough data Not enough data CMDB Not enough data Not enough data AI Copilot Not enough data Not enough data Generative AI Not enough data Not enough data IT Risk Management Not enough data Not enough data Service Catalog Not enough data Not enough data Inventory Management Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Chat/Messaging Not enough data Not enough data Change Management Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Task Management Not enough data Not enough data Email Templates Not enough data Not enough data Benchmarking Not enough data Not enough data Localization Automation Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Customer Support Not enough data Not enough data Scheduled/Automated Reports Not enough data Not enough data Alerts/Escalation Not enough data Not enough data Release & Deployment Not enough data Not enough data Email Management Not enough data Not enough data Contract/License Management Not enough data Not enough data Workflow Management Not enough data Not enough data Problem Management Not enough data Not enough data Analytics Not enough data Not enough data Service Level Agreement (SLA) Management Not enough data Not enough data Configuration Management Not enough data Not enough data API Not enough data Not enough data IT Asset Management Not enough data Not enough data Remote Access/Control Not enough data Not enough data Live Chat Not enough data Not enough data Customizable Reports Not enough data Not enough data Incident Management Not enough data Not enough data Asset Lifecycle Management Not enough data Not enough data Support Ticket Management Not enough data Not enough data Customizable Templates Not enough data Not enough data Customizable Branding Not enough data Not enough data IT Service Management (ITSM) Tools[Hide 81 FeaturesShow 81 Features](javascript:void(0);) Not enough data 8.8 755 Administration Change Management Not enough data 9.2(won by default) 353 | Verified Asset Management Not enough data 8.8(won by default) 265 | Verified Reports & Analytics Not enough data 8.9(won by default) 335 | Verified Task Management Not enough data 9.2(won by default) 6 Service Request Management Not enough data 10.0(won by default) 16 Configuration Management Not enough data 8.3(won by default) 6 Ticket Management Not enough data 9.4(won by default) 24 Workflow Management Not enough data 8.4(won by default) 16 Problem Management Not enough data 10.0(won by default) 11 Incident Management Not enough data 9.8(won by default) 24 IT Asset Management Not enough data Not enough data Knowledge Management Not enough data Not enough data Project Management Not enough data Not enough data Service Level Agreement (SLA) Management Not enough data Not enough data Release Management Not enough data Not enough data Contract/License Management Not enough data Not enough data Support Ticket Management Not enough data Not enough data Knowledge Base Management Not enough data Not enough data Capacity Management Not enough data Not enough data Availability Management Not enough data Not enough data Inventory Management Not enough data Not enough data Service Desk Help Desk Not enough data 9.4(won by default) 416 | Verified Incident Reports Not enough data 9.3(won by default) 333 | Verified Process Workflow Not enough data 9.1(won by default) 384 | Verified Customizable Reports Not enough data Not enough data Management Reporting Not enough data 9.0(won by default) 332 | Verified Administration Console Not enough data 8.6(won by default) 249 | Verified Access Management Not enough data 8.8(won by default) 245 | Verified Asset Management Not enough data 8.9(won by default) 245 | Verified Policy Dictation Not enough data 8.4(won by default) 224 Real-Time Reporting Not enough data Not enough data Functionality Ticketing System Not enough data 9.5(won by default) 436 | Verified Performance Logging Not enough data 8.7(won by default) 229 Alerting Not enough data 8.7(won by default) 236 | Verified Automation Not enough data 9.1(won by default) 366 | Verified Agentic AI - IT Service Management (ITSM) Tools Autonomous Task Execution Not enough data 7.6(won by default) 56 Multi-step Planning Not enough data 7.6(won by default) 48 Cross-system Integration Not enough data 8.8(won by default) 144 Adaptive Learning Not enough data 7.5(won by default) 47 Natural Language Interaction Not enough data 7.5(won by default) 51 Proactive Assistance Not enough data 7.3(won by default) 51 Decision Making Not enough data 7.7(won by default) 52 Third-Party Integrations Not enough data 7.8(won by default) 6 Resource Allocation & Planning Not enough data Not enough data Multi-Language Not enough data Not enough data Additional Functionality Activity Dashboard Not enough data 10.0(won by default) 5 Collaboration Tools Not enough data 10.0(won by default) 5 Prioritization Not enough data Not enough data Service History Not enough data Not enough data Client Portal Not enough data Not enough data Customizable Forms Not enough data Not enough data AI Copilot Not enough data Not enough data API Not enough data Not enough data Service Catalog Not enough data Not enough data Real-Time Notifications Not enough data Not enough data SSL Security Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Generative AI Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Drag & Drop Not enough data Not enough data Self Service Portal Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Automated Responses Not enough data Not enough data Customizable Branding Not enough data Not enough data Customizable Templates Not enough data Not enough data Support Ticket Tracking Not enough data Not enough data Automated Routing Not enough data Not enough data Macros/Templated Responses Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Customizable Fields Not enough data Not enough data Activity Tracking Not enough data Not enough data Search Not enough data Not enough data Alerts/Escalation Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Dashboard Creation Not enough data Not enough data Remote Access & Monitoring Not enough data Not enough data Asset Tracking Not enough data Not enough data Chat/Messaging Not enough data Not enough data Approval Process Control Not enough data Not enough data Audit Trail Not enough data Not enough data Incident Management[Hide 58 FeaturesShow 58 Features](javascript:void(0);) Not enough data 8.3 322 Monitoring Constant Monitoring Not enough data 8.9(won by default) 227 | Verified Timely Alerts Not enough data 9.1(won by default) 245 | Verified TIcket Accuracy Not enough data 9.1(won by default) 249 | Verified AI Monitoring Not enough data 7.7(won by default) 33 Mobile Alerts Not enough data Not enough data Email Alerts Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Management Tools Ticket Assignment Not enough data 9.2(won by default) 254 | Verified Standardization Not enough data 9.1(won by default) 253 Lifecycle Visualization Not enough data 8.7(won by default) 237 | Verified Generative AI AI Text Generation Not enough data 8.3(won by default) 108 AI Text Summarization Not enough data 8.3(won by default) 126 Generative AI Not enough data Not enough data Agentic AI - Incident Management Autonomous Task Execution Not enough data 7.3(won by default) 27 Multi-step Planning Not enough data 7.4(won by default) 28 Cross-system Integration Not enough data 8.0(won by default) 34 Adaptive Learning Not enough data 7.6(won by default) 28 Natural Language Interaction Not enough data 7.8(won by default) 27 Proactive Assistance Not enough data 7.9(won by default) 30 Decision Making Not enough data 7.9(won by default) 30 Third-Party Integrations Not enough data Not enough data Multi-Language Not enough data Not enough data Additional Functionality Alerts/Notifications Not enough data Not enough data Forms Management Not enough data Not enough data Safety Incident Management Not enough data Not enough data Compliance Management Not enough data Not enough data OSHA Compliance Not enough data Not enough data Task Management Not enough data Not enough data Single Sign On Not enough data Not enough data AI Copilot Not enough data Not enough data Disaster Recovery Not enough data Not enough data Document Management Not enough data Not enough data API Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Customizable Templates Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Corrective and Preventive Actions (CAPA) Not enough data Not enough data Activity Dashboard Not enough data Not enough data Issue Management Not enough data Not enough data Communications Management Not enough data Not enough data Audit Trail Not enough data Not enough data IT Incident Management Not enough data Not enough data Audit Management Not enough data Not enough data Event Logs Not enough data Not enough data Risk Analysis Not enough data Not enough data Workflow Management Not enough data Not enough data Risk Assessment Not enough data Not enough data Incident Reporting Not enough data Not enough data Self Service Portal Not enough data Not enough data Customizable Reports Not enough data Not enough data Ticket Management Not enough data Not enough data Service Level Agreement (SLA) Management Not enough data Not enough data Reminders Not enough data Not enough data On Call Scheduling Not enough data Not enough data Investigation Management Not enough data Not enough data Maintenance Scheduling Not enough data Not enough data Status Tracking Not enough data Not enough data IT Asset Management[Hide 56 FeaturesShow 56 Features](javascript:void(0);) 9.4 5 Not enough data Asset Inventory Hardware Asset Inventory 9.7(won by default) 5 Not enough data Software Asset Inventory 9.3(won by default) 5 Not enough data Asset Discovery 9.7(won by default) 5 Not enough data Cloud Asset Inventory Not enough data Not enough data Mobile Asset Inventory Not enough data Not enough data Generative AI AI Text Generation Not enough data Not enough data AI Text Generation Not enough data Not enough data Generative AI Not enough data Not enough data Agentic AI - IT Asset Management Autonomous Task Execution Not enough data Not enough data Multi-step Planning Not enough data Not enough data Cross-system Integration Not enough data Not enough data Adaptive Learning Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Decision Making Not enough data Not enough data Management Central Dashboard 10.0(won by default) 5 Not enough data Asset Policy Management 9.3(won by default) 5 Not enough data Risk Management 9.0(won by default) 5 Not enough data Integrations 8.7(won by default) 5 Not enough data User Management Not enough data Not enough data Support Ticket Management Not enough data Not enough data Requisition Management Not enough data Not enough data Inventory Management Not enough data Not enough data Email Management Not enough data Not enough data Maintenance Management Not enough data Not enough data Workflow Management Not enough data Not enough data Problem Management Not enough data Not enough data Service Level Agreement (SLA) Management Not enough data Not enough data Supplier Management Not enough data Not enough data Procurement Management Not enough data Not enough data Knowledge Base Management Not enough data Not enough data Task Management Not enough data Not enough data Change Management Not enough data Not enough data Incident Management Not enough data Not enough data Contract/License Management Not enough data Not enough data Audit Management Not enough data Not enough data Configuration Management Not enough data Not enough data Additional Functionality Cost Tracking Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Prioritization Not enough data Not enough data Customizable Fields Not enough data Not enough data Data Import/Export Not enough data Not enough data Asset Tracking Not enough data Not enough data Customizable Branding Not enough data Not enough data API Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Barcode/Ticket Scanning Not enough data Not enough data Monitoring Not enough data Not enough data Customizable Forms Not enough data Not enough data Compliance Tracking Not enough data Not enough data Data Visualization Not enough data Not enough data Audit Trail Not enough data Not enough data AI Copilot Not enough data Not enough data Self Service Portal Not enough data Not enough data Customizable Reports Not enough data Not enough data Show 1 feature category with incomplete data Configuration Management[Hide 83 FeaturesShow 83 Features](javascript:void(0);) Not enough data Not enough data Additional Functionality Widgets Not enough data Not enough data Impact Management Not enough data Not enough data Customizable Forms Not enough data Not enough data Self Service Portal Not enough data Not enough data License Management Not enough data Not enough data Scheduled/Automated Reports Not enough data Not enough data Task Management Not enough data Not enough data Request Assignment Not enough data Not enough data Help Desk Management Not enough data Not enough data Surveys & Feedback Not enough data Not enough data SSL Security Not enough data Not enough data IT Asset Tracking Not enough data Not enough data Knowledge Base Management Not enough data Not enough data Compliance Management Not enough data Not enough data Support Ticket Management Not enough data Not enough data Single Sign On Not enough data Not enough data Data Mapping Not enough data Not enough data Client Portal Not enough data Not enough data Service Level Agreement (SLA) Management Not enough data Not enough data Activity Dashboard Not enough data Not enough data Incident Management Not enough data Not enough data Alerts/Escalation Not enough data Not enough data Prioritization Not enough data Not enough data Generative AI Not enough data Not enough data Performance Monitoring Not enough data Not enough data Email Management Not enough data Not enough data Active Directory Integration Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Collaboration Tools Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Asset Lifecycle Management Not enough data Not enough data Inventory Management Not enough data Not enough data Data Import/Export Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Drag & Drop Not enough data Not enough data Activity Tracking Not enough data Not enough data AI Copilot Not enough data Not enough data Workflow Management Not enough data Not enough data Configuration Management Not enough data Not enough data Problem Management Not enough data Not enough data Configurable Workflow Not enough data Not enough data IT Asset Management Not enough data Not enough data API Not enough data Not enough data Data Visualization Not enough data Not enough data Change Management Not enough data Not enough data Device Auto Discovery Not enough data Not enough data Customizable Reports Not enough data Not enough data Contract/License Management Not enough data Not enough data Relationship Mapping Not enough data Not enough data Customizable Fields Not enough data Not enough data Support Ticket Tracking Not enough data Not enough data Vulnerability Scanning Not enough data Not enough data Data Aggregation and Publishing Not enough data Not enough data Cost Tracking Not enough data Not enough data Template Management Not enough data Not enough data Lifecycle Management Not enough data Not enough data Historical Reporting Not enough data Not enough data Monitoring Not enough data Not enough data Configuration Automation Not enough data Not enough data Customizable Templates Not enough data Not enough data Search/Filter Not enough data Not enough data File Management Not enough data Not enough data Status Tracking Not enough data Not enough data Patch Management Not enough data Not enough data Document Management Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Version Control Not enough data Not enough data Task Progress Tracking Not enough data Not enough data IT Cost Management Not enough data Not enough data Archiving & Retention Not enough data Not enough data Scheduling Not enough data Not enough data Reporting/Analytics Not enough data Not enough data User Management Not enough data Not enough data Policy Management Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Role-Based Permissions Not enough data Not enough data Rules-Based Workflow Not enough data Not enough data Audit Trail Not enough data Not enough data Business Process Automation Not enough data Not enough data Sarbanes-Oxley Compliance Not enough data Not enough data Task Scheduling Not enough data Not enough data User Insights Reviewers' Company Size [![GLPI](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_d68fb3441984f65bb47553080870d100/glpi.png "GLPI")](https://www.g2.com/products/glpi/reviews) GLPI Small-Business(50 or fewer emp.) 31.6% Mid-Market(51-1000 emp.) 36.8% Enterprise(\> 1000 emp.) 31.6% [![ServiceNow IT Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-it-service-management.svg "ServiceNow IT Service Management")](https://www.g2.com/products/servicenow-it-service-management/reviews) ServiceNow IT Service Management Small-Business(50 or fewer emp.) 5.9% Mid-Market(51-1000 emp.) 21.2% Enterprise(\> 1000 emp.) 72.9% Small-Business (50 or fewer emp.) 31.6% 5.9% Mid-Market (51-1000 emp.) 36.8% 21.2% Enterprise (\> 1000 emp.) 31.6% 72.9% Reviewers' Industry [![GLPI](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_d68fb3441984f65bb47553080870d100/glpi.png "GLPI")](https://www.g2.com/products/glpi/reviews) GLPI Information Technology and Services 20.5% Telecommunications 12.8% Government Administration 7.7% Computer & Network Security 7.7% Oil & Energy 5.1% Other 46.2% [![ServiceNow IT Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-it-service-management.svg "ServiceNow IT Service Management")](https://www.g2.com/products/servicenow-it-service-management/reviews) ServiceNow IT Service Management Information Technology and Services 24.0% Hospital & Health Care 7.2% Computer Software 6.8% Financial Services 6.1% Computer & Network Security 3.5% Other 52.3% FAQs ## GLPI vs ServiceNow IT Service... FAQs Generated using AI Last updated: August 14, 2026 ### What is the difference between ServiceNow IT Service... vs GLPI? ServiceNow IT Service Management stands out for its enterprise focus and broad feature set, while GLPI is favored for its ease of setup and asset management capabilities. | [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) | [GLPI](https://www.g2.com/products/glpi/reviews) | | --- | --- | | 4.5/5 (1,953 reviews) | 4.5/5 (42 reviews) | | Enterprise | Mid-Market | | 8.2 | 8.3 | | 8.6 | 8.3 | | Ease of Use (168 all-time mentions) | Asset Management (1 all-time mention) | ### How do the pricing models of ServiceNow IT Service... and GLPI compare? GLPI is perceived as the stronger value by reviewers, with higher satisfaction on price and cost-related dimensions. - **ServiceNow IT Service Management:** In recent reviews, several reviewers note that the license price is high and the pricing structure is geared toward large enterprises, making it less accessible for smaller organizations. - **GLPI:** Reviewers consistently highlight that GLPI is free and open source, offering powerful features without cost, which is especially valued by small and mid-sized businesses. ### What are the best alternatives to ServiceNow IT Service... and GLPI? The top 3 alternatives to ServiceNow IT Service Management and GLPI are Freshservice, Jira Service Management, and SolarWinds Service Desk. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) | 4.5/5 (1,953 reviews) | Enterprise | Reviewers note high cost and enterprise focus | Ease of Use (168 all-time mentions) | | [GLPI](https://www.g2.com/products/glpi/reviews) | 4.5/5 (42 reviews) | Mid-Market | Free and open source, strong value sentiment | Asset Management (1 all-time mention) | | [Freshservice](https://www.g2.com/products/freshservice/reviews) | 4.6/5 (1,351 reviews) | Mid-Market | — | — | | [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) | 4.3/5 (991 reviews) | Mid-Market | — | — | | [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) | 4.3/5 (786 reviews) | Mid-Market | — | — | ### Which IT Service Management (ITSM) Tools features should I prioritize when comparing ServiceNow IT Service... and GLPI? Buyers should prioritize Dashboards, Asset Management, Ease of Use, Workflow Automation, and Integration capabilities when comparing ServiceNow IT Service Management and GLPI. - **Dashboards:** ServiceNow IT Service Management: 168 all-time mentions for Ease of Use; GLPI: 1 all-time mention for Dashboard Customization and 1 for Dashboard Usability. - **Asset Management:** GLPI: 1 all-time mention for Asset Management; ServiceNow IT Service Management: — - **Ease of Use:** ServiceNow IT Service Management: 168 all-time mentions; GLPI: 2 all-time mentions. - **Workflow Automation:** ServiceNow IT Service Management: 97 all-time mentions for Features; GLPI: — - **Integrations:** ServiceNow IT Service Management: 52 all-time mentions for Collaboration; GLPI: 1 all-time mention for Integrations. ### What are the pros and cons of ServiceNow IT Service... vs GLPI? ServiceNow IT Service Management's headline strength is its enterprise-grade workflow automation, while GLPI's is its asset management and open-source value. - **ServiceNow IT Service Management strengths:** Enterprise-grade workflow automation (97 all-time mentions for Features), ease of use (168 all-time mentions), strong collaboration capabilities (52 all-time mentions), and robust integration options (30 all-time mentions for Team Collaboration). - **ServiceNow IT Service Management trade-offs:** Reviewers note high cost, complex setup and customization, a steep learning curve, and that minor updates can disrupt workflows. - **GLPI strengths:** Asset management (1 all-time mention), ease of setup and use (1 all-time mention each), open-source flexibility, and strong value sentiment for small and mid-sized businesses. - **GLPI trade-offs:** Reviewers mention complex configuration, plugin compatibility issues, and reporting limitations. ### Is ServiceNow IT Service... or GLPI better for small businesses? GLPI is better suited for small businesses, with reviewers highlighting its ease of setup and strong value for smaller organizations. - **ServiceNow IT Service Management:** Largest segment is Enterprise; reviewers note the platform is geared toward large organizations and cite high cost as a barrier for small businesses. - **GLPI:** Largest segment is Mid-Market; reviewers describe it as a good fit for small companies, with easy implementation and open-source value. ### Which IT Service Management (ITSM) Tools platform has better integrations? ServiceNow IT Service Management is favored for integrations, with reviewers citing more frequent and broader integration capabilities. - **ServiceNow IT Service Management:** Jira integration cited in 22 all-time mentions; reviewers highlight integrations with other enterprise applications and Active Directory. - **GLPI:** Reviewers mention integrations with ERP and monitoring tools, but note plugin compatibility issues and limited integration features. ### How do ServiceNow IT Service... and GLPI compare on customer support? ServiceNow IT Service Management and GLPI score within 0.3 points on Quality of Support, indicating near parity (8.6 vs 8.3). - **ServiceNow IT Service Management:** Reviewers describe support as reliable but note that complex implementations may require specialized expertise and that support responsiveness can vary. - **GLPI:** Reviewers highlight strong community support and documentation, with some noting that plugin and integration support can be inconsistent. ### Which is easier to implement, ServiceNow IT Service... or GLPI? GLPI and ServiceNow IT Service Management score within 0.1 points on Ease of Setup (8.3 vs 8.2), indicating near parity. - **ServiceNow IT Service Management:** Reviewers describe the initial setup as straightforward for basic use but note that advanced configuration and customization require significant expertise and time. - **GLPI:** Reviewers consistently highlight easy implementation, intuitive setup, and suitability for organizations without extensive IT resources. ### Which product has better Dashboards? ServiceNow IT Service Management is favored for Dashboards, with reviewers citing more frequent and robust dashboard capabilities. - **ServiceNow IT Service Management:** 168 all-time mentions for Ease of Use, with reviewers frequently praising dashboard visibility, reporting, and centralized ticket tracking. - **GLPI:** 1 all-time mention each for Dashboard Customization and Dashboard Usability, with reviewers noting clear and customizable dashboards but less frequent emphasis compared to ServiceNow IT Service Management. Alternatives **GLPI Alternatives** ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice") [ Freshservice ](/products/freshservice/reviews) ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management") [ Jira Service Management ](/products/jira-service-management/reviews) ![Spiceworks Cloud Help Desk](https://images.g2crowd.com/uploads/product/hd_favicon/5be6d62fe58d75bbfd3f9aa050f281b8/spiceworks-cloud-help-desk.svg "Spiceworks Cloud Help Desk") [ Spiceworks Cloud Help Desk ](/products/spiceworks-cloud-help-desk/reviews) ![ManageEngine ServiceDesk Plus](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_37c6d8c3327b87e6ede50091d70592c3/manageengine-servicedesk-plus.jpg "ManageEngine ServiceDesk Plus") [ ManageEngine ](/products/manageengine-servicedesk-plus/reviews) **ServiceNow IT Service Management Alternatives** ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice") [ Freshservice ](/products/freshservice/reviews) ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management") [ Jira Service Management ](/products/jira-service-management/reviews) ![SolarWinds Service Desk](https://images.g2crowd.com/uploads/product/hd_favicon/af917f02e5d5dda08cf58d16d36f6a8d/solarwinds-service-desk.svg "SolarWinds Service Desk") [ SolarWinds Service Desk ](/products/solarwinds-service-desk/reviews) ![ManageEngine ServiceDesk Plus](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_37c6d8c3327b87e6ede50091d70592c3/manageengine-servicedesk-plus.jpg "ManageEngine ServiceDesk Plus") [ ManageEngine ](/products/manageengine-servicedesk-plus/reviews)