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Compare GLPI and ServiceNow IT Service Management 
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At a Glance
Market Segments
Mid-Market (37.1% of reviews)
Enterprise (74.0% of reviews)
Entry-Level Pricing
€19.00 Per Month
No pricing available
GLPI
Star Rating
(39)4.6 out of 5
Market Segments
Mid-Market (37.1% of reviews)
Entry-Level Pricing
€19.00 Per Month
Browse all 4 pricing plansServiceNow IT Service Management
Star Rating
(1,200)4.4 out of 5
Market Segments
Enterprise (74.0% of reviews)
Entry-Level Pricing
No pricing available
Learn more about ServiceNow IT Service ManagementSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ServiceNow IT Service Management excels in its Change Management feature, scoring 9.2, which reviewers mention provides a robust framework for managing changes effectively, while GLPI does not have a comparable score in this area.
- Reviewers mention that GLPI shines in Automate Ticket Routing with a score of 9.6, indicating that its automation capabilities are highly regarded, whereas ServiceNow's score of 9.0, while still strong, does not match this level of user satisfaction.
- G2 users highlight the superior Ticket Notifications feature in GLPI, which scored 9.5, as being more timely and effective compared to ServiceNow's score of 9.1, suggesting that users feel more informed about ticket updates with GLPI.
- Users on G2 report that ServiceNow's Asset Management feature is highly effective, scoring 9.0, which reviewers say provides comprehensive tracking and management of assets, while GLPI's asset management capabilities are perceived as less robust.
- Reviewers mention that both products have similar scores for Dashboards, at 8.7, but users say that ServiceNow offers more customizable options, allowing for a more tailored user experience compared to GLPI.
- Users report that the Self Service feature in GLPI, scoring 9.0, is particularly user-friendly, with reviewers mentioning that it enhances the overall user experience, while ServiceNow's score of 8.7 indicates room for improvement in this area.
Pricing
Entry-Level Pricing
GLPI
GLPI Network Cloud
€19.00
Per Month
The most advanced GLPI Network Cloud offer: all exclusive plugins included.
- Free backups
- Free updates
- Free data migration
ServiceNow IT Service Management
No pricing availableFree Trial
GLPI
Free Trial is available
ServiceNow IT Service Management
No trial information availableRatings
Meets Requirements
9.0
27
8.9
771
Ease of Use
8.6
28
8.5
990
Ease of Setup
8.2
16
8.1
550
Ease of Admin
9.1
15
8.6
297
Quality of Support
8.4
20
8.5
699
Has the product been a good partner in doing business?
8.5
11
8.8
293
Product Direction (% positive)
8.5
24
8.8
749
Features by Category
Administration
Not enough data
9.0
231
|
Verified
Not enough data
8.7
221
|
Verified
Not enough data
8.8
233
|
Verified
Service Desk
Not enough data
9.1
241
|
Verified
Not enough data
9.2
242
|
Verified
Not enough data
9.0
232
|
Verified
Management
Not enough data
8.9
223
|
Verified
Not enough data
8.9
211
|
Verified
Not enough data
8.8
213
|
Verified
Not enough data
8.8
208
|
Verified
Not enough data
8.5
196
Functionality
Not enough data
9.3
228
|
Verified
Not enough data
8.8
218
Not enough data
8.7
218
|
Verified
Not enough data
8.9
218
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
7.3
41
Not enough data
7.5
40
Not enough data
7.6
41
Not enough data
7.4
40
Not enough data
7.4
40
Not enough data
7.0
40
Not enough data
7.5
42
Monitoring
Not enough data
8.9
221
|
Verified
Not enough data
9.1
230
|
Verified
Not enough data
9.1
233
|
Verified
Not enough data
7.5
29
Management Tools
Not enough data
9.2
233
|
Verified
Not enough data
9.0
226
Not enough data
8.7
217
|
Verified
Generative AI
Not enough data
8.3
104
Not enough data
8.3
119
Agentic AI - Incident Management
Not enough data
7.1
25
Not enough data
7.1
25
Not enough data
7.5
25
Not enough data
7.2
24
Not enough data
7.6
24
Not enough data
7.4
24
Not enough data
7.5
25
Asset Inventory
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Asset Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
9.4
19
9.0
301
8.8
20
8.9
300
9.5
22
9.1
306
8.4
19
8.7
295
7.9
17
8.7
288
Reporting
8.6
21
8.7
299
8.9
19
8.7
277
7.5
17
8.5
171
Access & Usability
7.6
20
8.0
234
8.8
23
8.7
287
9.0
20
8.5
255
9.1
16
8.8
163
Agentic AI - Service Desk
Not enough data
7.5
17
Not enough data
7.7
17
Not enough data
8.2
17
Not enough data
7.7
17
Not enough data
8.3
17
Not enough data
7.4
17
Not enough data
7.5
17
Categories
Categories
Shared Categories
GLPI and ServiceNow IT Service Management are categorized as Service Desk
Unique Categories
GLPI is categorized as IT Asset Management
ServiceNow IT Service Management is categorized as IT Service Management (ITSM) Tools, Incident Management, and Configuration Management
Reviews
Reviewers' Company Size
GLPI
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceNow IT Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
19.4%
Telecommunications
13.9%
Government Administration
8.3%
Computer & Network Security
8.3%
Oil & Energy
5.6%
Other
44.4%
Information Technology and Services
26.9%
Computer Software
7.3%
Hospital & Health Care
7.2%
Financial Services
5.4%
Computer & Network Security
3.6%
Other
49.5%
Alternatives
Discussions
What is GLPI ticket?
1 Comment
MA
“Support ticket” is a term popularized by support software to describe an interaction between customers and support teams. When customers have problems, they...Read more
Is GLPI free to use?
1 Comment
FL
Yes !
As 100% open source free software (GNU GPL License), GLPI is free to use!
To be accompanied by certified experts, to benefit from unlimited...Read more
GLPI has no more discussions with answers
What is the ServiceNow now platform?
2 Comments
SC
ServiceNow is a cloud-based platform that provides a wide range of IT service management (ITSM) and business process automation (BPA) solutions. The...Read more
What is ServiceNow IT Service Management used for?
2 Comments
RS
ServiceNow IT Service Management (ITSM) is a cloud-based platform designed to streamline and automate IT service delivery and support within organizations....Read more
Asset Tracking
1 Comment
RK
There are 2 ways to do this:
Buying subscription for ServiceNow Discovery and setting up the environment for setup as per schema as well as maintaining the...Read more
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