Gladly Pricing Overview

Managing customer tickets is still straightforward. I love that we can write internal notes, tag teammates for specific tasks, and seamlessly assign tickets to the right team members. Plus, the ability to tag myself for breaks or when I’m away from the screen makes workflow management even smoother. Overall, Gladly has made handling customer interactions much more efficient! Review collected by and hosted on G2.com.

If there’s one thing I find challenging about Gladly, it’s that when the inbox is full, there can sometimes be a lag in fully loading and displaying all tickets. This can slow down workflow slightly, especially when trying to navigate through multiple conversations efficiently. That said, overall, I still find Gladly to be a user-friendly and effective platform! Review collected by and hosted on G2.com.

It is simple and effective to use. I am easily able to communicate with customer's across various channels. I use Gladly 5 days per week, and very seldomly do I experience any technical difficulties. I enjoy the many options to edit my text as I see fit, e.g. adding bullet points, hyperlinks or making the text bold. I think that the ai summary tool is also a nice touch, as it makes things more efficient by sumarising what has been done/said. I would say that Gladly is very user friendly, and is quick to learn. Review collected by and hosted on G2.com.

Sometimes, a customer's profile will not link, although the information matches what we have on file. Apart from that, sometimes if a customer responds, you are unable to view the email. All that appears is that they responded to this conversation, and there is no way to make the email appear. This usually happens if there has been an error sending an email to the customer. Something else which we experienced at one point, was that none of the pre-loaded macro's or templates were loading. As you can imagine, that made it difficult to communicate the correct information to our customers. Keep in mind, these issues are infrequent, and most of the time it is smooth sailing. Review collected by and hosted on G2.com.