--- title: Gladly Reviews meta_title: 'Gladly Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1114 reviews by the users' company size, role or industry to find out how Gladly works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 1114 scale: '5' date_modified: '2026-08-12' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Gladly Reviews **Vendor:** Gladly **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.7/5.0 **Total Reviews:** 1,114 ## About Gladly The world’s most customer-centric brands use Gladly’s CX platform to drive down costs, nurture relationships, and increase loyalty. Powered by proprietary Customer AI, Gladly is the only CX platform that puts the customer, not tickets, at the center of every conversation. Gladly is simple to use, maintains a continuous conversation across channels, and balances human connection with intelligent and empathetic automation. For B2C leaders who refuse to compromise, Gladly delivers radically efficient service and radically personal experiences. Customer experience isn’t broken—it’s just built on the wrong foundation. Gladly reimagines CX with AI that gets it right. Explore how it works at www.gladly.ai/get-started/. ## Gladly Pros & Cons **What users like:** - Users enjoy the **ease of use** of Gladly, appreciating its intuitive interface and seamless updates for effective engagement. (191 reviews) - Users appreciate the **helpfulness** of Gladly, making it easy to stay organized and assist customers effectively. (135 reviews) - Users appreciate Gladly's **innovative features** , such as ticket automation and reliable performance, enhancing customer interactions. (128 reviews) - Users value the **efficiency** of Gladly, noting improved workflows and faster response times for customer support. (105 reviews) - Users appreciate the **exceptional onboarding and collaboration tools** of Gladly, enhancing customer service efficiency and productivity. (78 reviews) - Intuitive (68 reviews) - Customer Satisfaction (67 reviews) - Interactions Management (62 reviews) - Simple (62 reviews) - Time-saving (62 reviews) **What users dislike:** - Users find Gladly lacking in **essential features** , which hampers efficiency and limits overall functionality. (40 reviews) - Users find the **complexity** of Gladly's interface overwhelming, complicating efficient access to necessary information and notifications. (31 reviews) - Users find Gladly's **limited features** hinder efficiency, especially with AI accuracy and integration options needing significant improvements. (31 reviews) - Users experience a **slight learning curve** initially, but onboarding support helps ease the process. (30 reviews) - Users are frustrated by the **limited customization** options in Gladly, restricting valuable insights and usability adjustments. (30 reviews) - Users often experience **call issues** with Gladly, affecting their communication quality and overall usability. (29 reviews) - Users experience **technical issues** with Gladly, including speed problems and difficulty managing multiple chats simultaneously. (29 reviews) - Users experience frustrating **chat functionality issues** , including glitches, loading problems, and difficulties with account management. (28 reviews) - Users frequently experience **slow loading** issues with Gladly, impacting their daily processes and conversation accessibility. (27 reviews) - Poor Reporting (25 reviews) ## Gladly Reviews ### 1. Great Platform, could be better. **Rating:** 3.0/5.0 stars **Reviewed by:** Joseph G. | Customer Experience Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2025 **What do you like best about Gladly?** What I appreciated most about Gladly was how easy it was to use. The interface felt sleek and elegant, and I found it simple to navigate and locate everything I needed. We were able to integrate all of our applications easily and implement new ones that were needed with only a few clicks. We used this platform daily as our help desk. They really did make it east to provide customer support to all of our retail customers. **What do you dislike about Gladly?** I was disappointed that we didn't have an account manager and that the platform lacked a built-in CSAT solution. Additionally, I found it frustrating that some important metrics were difficult to locate and had to be calculated manually, which was quite a hassle. **What problems is Gladly solving and how is that benefiting you?** Gladly was helping us to provide customer support to all of our support channels in a fast, easy, and timely manner. This helped us to provide a great customer experience by saving time where it mattered and allotting time where it was needed. It really is super easy to use, and everything is placed in the perfect place to provide support to all customers. ### 2. Great for Customer History, Needs AI Improvements **Rating:** 3.0/5.0 stars **Reviewed by:** Aimee R. **Reviewed Date:** November 03, 2025 **What do you like best about Gladly?** I love how Gladly keeps contacts in history and routes customers to the same employee when possible, which enhances continuity and fosters better relationship management with customers. The direct access to customer history, including having orders and previous conversations shown, is invaluable. This feature simplifies my workflow by ensuring I have all relevant information at my fingertips whenever I interact with a customer. I find the preservation and organization of customer records to be the best part of working with Gladly. **What do you dislike about Gladly?** I find it challenging to access all of the features in Gladly, which makes the tool less efficient for me. The AI features are often inaccurate, specifically in customer recaps, which are frequently off base. I would like to see improvements in AI accuracy. The current setup doesn't feel optimized for my specific needs. Additionally, I think Gladly could benefit from integrating payment options and having a better understanding of our troubleshooting process. **What problems is Gladly solving and how is that benefiting you?** I love that Gladly keeps customer history and routes customers to the same employee when possible, ensuring continuity in service. ### 3. Simple to Use, But Just Okay **Rating:** 2.5/5.0 stars **Reviewed by:** Krysti P. **Reviewed Date:** November 01, 2025 **What do you like best about Gladly?** I appreciate that Gladly is easy to use, which makes my tasks more manageable without any hassle. Its simplicity in setup is also a significant advantage, as it was very easy to begin using it without encountering any difficulties. Additionally, the 'Gladly answers' feature stands out as a particularly useful capability, aiding me in efficiently handling customer service inquiries. **What do you dislike about Gladly?** Nothing **What problems is Gladly solving and how is that benefiting you?** I find Gladly easy to use as a customer service platform with no major problems. ### 4. Streamlined, but confusing **Rating:** 2.5/5.0 stars **Reviewed by:** Kelsey G. | Coach, Personal Trainer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2024 **What do you like best about Gladly?** Being able to see the transgression of emails as if in text form is much more cohesive than a platform like Gmail, etc., which makes it easier to not miss emails and ensure you're replying to everything. **What do you dislike about Gladly?** Sometimes, unknown email addresses don't reflect in Gladly, leaving it up to me to find some missing emails in GMail. Customer support seems difficult to reach, not an easy platform for those that aren't used to multiple integration systems. **What problems is Gladly solving and how is that benefiting you?** Seeing all emails in chat form is more cohesive, and also being able to see the user's interaction with other facets of the company helps me better support my customer and see their interactions in review in one spot, rather than going through multiple email threads. ### 5. Very well laid out and easy to read. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Mid-Market (51-1000 emp.) **Reviewed Date:** July 24, 2025 **What do you like best about Gladly?** Easy to navigate, listings are easy to read. **What do you dislike about Gladly?** Difficult getting profile set up. Not much else. **What problems is Gladly solving and how is that benefiting you?** Helping track customer service complaints ### 6. Solid website That aligns well with customer service **Rating:** 2.5/5.0 stars **Reviewed by:** Adam R. | dealer service representative, Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2025 **What do you like best about Gladly?** Aligns great with customer service needs **What do you dislike about Gladly?** Does not align well with dealer service needs **What problems is Gladly solving and how is that benefiting you?** Ease of customer communication ### 7. I have no had any more issues with Gladly. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2025 **What do you like best about Gladly?** It is easy to use & it was very easy to get the issues I was having fixed. **What do you dislike about Gladly?** Nothing anymore, Gladly was dropping calls & I was not able to hear callers for a few days but that issue is now fixed. **What problems is Gladly solving and how is that benefiting you?** I no longer have issues with Gladly **Official Response from Caitlin Caswell:** > Thank you so much for taking the time to leave a review. We're glad to hear things are running smoothly for you now and that you found it easy to get the issue resolved quickly — that’s exactly what we aim for! We’re sorry again for the trouble you experienced with dropped calls and audio issues earlier on, we know how disruptive that can be. If anything else ever comes up, our team is always here to help — you can reach us at https://academy.gladly.com/contact-gladly-support. Thanks again for sharing your experience — and for being a part of the Gladly community. ### 8. A convenient platform for collaborating with your colleagues resolving client issues. **Rating:** 3.0/5.0 stars **Reviewed by:** Alex g. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2024 **What do you like best about Gladly?** Great User Interface, fast response and easy layout. Great implementation into our POS system. **What do you dislike about Gladly?** Some of the functions are confusing ( i.e. NEXT button creates a task and moves to next - took me some tries to realize what was happening) Adding a task - assigning it to someone else is not an intuitie step, as they all get assigned to yourself unless you choose to change assignent. **What problems is Gladly solving and how is that benefiting you?** Keeping every member of the company informed and connected. ### 9. Easy to Use, Difficult Integration **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** July 06, 2023 **What do you like best about Gladly?** The layout is nice and clean and easy to use. However, I find the integration with other systems cumbersome. **What do you dislike about Gladly?** Integration is not there. There is no easy simple way to add people to the system and some of the options are hard to find. **What problems is Gladly solving and how is that benefiting you?** The best is to see the conversations others have had with my customers. I like that I can know exactly what was said and promised. ### 10. Gladly works smoothly 70% of the time for me! **Rating:** 3.0/5.0 stars **Reviewed by:** Chloe R. | Customer Service Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** June 20, 2022 **What do you like best about Gladly?** Everything is organized perfectly. I love that we have so many resources all in the same place, and especially with recent updates, it's becoming ever more convenient! **What do you dislike about Gladly?** I dislike that there is not a chime to notify me if I've received an email. Sometimes the little banner that generates isn't enough. I also dislike that it doesn't chime to notify me that someone responded to a task I'm following. **What problems is Gladly solving and how is that benefiting you?** Gladly is the main way I communicate with my customers so it essentially solves everything. If you mean problems as in bugs with the system, I haven't noticed the common problems stopping it just varies depending on the day. ### 11. I believe Gladly is user friendly and easy to navigate! **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2022 **What do you like best about Gladly?** - Not a crazy amount of buttons everywhere and they're labelled with pictures - Customers' information is displayed on the side in an organized manner **What do you dislike about Gladly?** - Can't have two separate Gladly screens open **Recommendations to others considering Gladly:** Using Gladly would be a nice choice because the layout is simply and not intimidating to look at. **What problems is Gladly solving and how is that benefiting you?** My day-to-day is updating /correcting customer orders. I'm financially benefiting from Gladly because I use it for my job. (I'm not really sure that's the answer but...) **Official Response from Caitlin Caswell:** > Thank you so much! We also love Gladly's organizational layout - the Customer List is one of our favorite tools. The single tab is helpful to avoid confusion on phone calls, but we've definitely noted your feedback regarding multiple screens. In the meantime, if there is anything at all that we can help with, please do feel free to contact our Support team! ### 12. Tasks and Client Information **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2021 **What do you like best about Gladly?** I like all the information that is gathered for the customer in one place. Searching capabilities are good also. **What do you dislike about Gladly?** 1) I dislike that the clients name are all in CAPS, because when I have to compose an email I need to change the customers name so that it doesn't look like I'm shouting their names, this takes up time. 2) I also would like to see if it's possible to not only set a task for the customer but to prioritize them using Urgent, Medium or Low Priority, something that will catch my eye. 3)Able to unlink a merged customer would be helpful - we have customers linked that shouldn't be. **What problems is Gladly solving and how is that benefiting you?** Having the customers information handy really helps when searching for their order, saving time. ### 13. Great startup AI assistance. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** November 23, 2021 **What do you like best about Gladly?** The flexibility of the team at Thankful. They're great to work with and willing to work with you. **What do you dislike about Gladly?** I wish we had more options to tap into. We're feeling a little limited in the possibilities of further developing the AI to provide a wider breadth of service. **What problems is Gladly solving and how is that benefiting you?** Deflection and helping customers self serve have been significant wins. Fewer transfers to CSRs means more ROI. ### 14. Review for thankful **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2021 **What do you like best about Gladly?** they are being helpful to the brand with **What do you dislike about Gladly?** i just don't like the idea of ai taking over customer service **What problems is Gladly solving and how is that benefiting you?** Some easy problems that we have. We realized that they are very helpful with regards to that. ### 15. Great at streamlining, i've run into a lot of connection network issues **Rating:** 3.0/5.0 stars **Reviewed by:** Julie B. | Customer Experience Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2021 **What do you like best about Gladly?** I love having most things in one place. The flow works well and I love the ease of transitions. **What do you dislike about Gladly?** I dislike the connection and network issues. Gladly doesn't work with hotspots and my calls drop often. **What problems is Gladly solving and how is that benefiting you?** I help customers with order placement and customer service. It's been night and day to have all calls/emails/communication in one thread. The customer is happier and it makes our job easier. ## Gladly Discussions - [What is the best function of Gladly?](https://www.g2.com/discussions/what-is-the-best-function-of-gladly) - 2 comments, 1 upvote - [Is there any training environment for gladly](https://www.g2.com/discussions/is-there-any-training-environment-for-gladly) - 2 comments, 1 upvote - [Are you guys going to make this compatible with chromebook? Will this program be available on phones soons android or apple?](https://www.g2.com/discussions/are-you-guys-going-to-make-this-compatible-with-chromebook-will-this-program-be-available-on-phones-soons-android-or-apple) - 1 comment, 1 upvote - [How do I use gladly as a form of communication?](https://www.g2.com/discussions/how-do-i-use-gladly-as-a-form-of-communication) - 1 comment, 1 upvote - [What's the best way to connect to our account success rep?](https://www.g2.com/discussions/31961-what-s-the-best-way-to-connect-to-our-account-success-rep) - 2 comments, 1 upvote - [View Gladly pricing details and edition comparison](https://www.g2.com/products/gladly/reviews?filters%5Bnps_score%5D%5B%5D=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+20%3A36%3A11+-0500&secure%5Bsession_id%5D=9b71475e-6d9e-4c4f-acdd-e4c56f290a0f&secure%5Btoken%5D=070f2ed9d1451e7a400b5195bda8ce22c5067c1bb6e4549969c8636a90d9e7fa&format=llm_user) ## Gladly Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 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Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Dashboard** - Dashboard **Speech Recognition** - Speech Recognition **Compliance Management** - Compliance Management **Autonomous Task Execution** - Autonomous Task Execution **Sentiment Analysis** - Sentiment Analysis **Data Security** - Data Security **Third-Party Integration** - Third-Party Integration **Human-in-the-loop (HITL)** - Human-in-the-loop (HITL) **Agentic Task Execution** - Agentic Task Execution **Natural Language Processing** - Natural Language Processing **Conversational AI** - Conversational AI **Performance Metrics** - Performance Metrics **Interaction Tracking** - Interaction Tracking **Knowledge Base Management** - Knowledge Base Management **CRM Integration** - CRM Integration **Inquiry Routing** - Inquiry Routing **Contextual Guidance** - Contextual Guidance **Communications Management** - Communications Management **Proactive Chat** - Proactive Chat **Ticket Management** - Ticket Management **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **Channels** - Voice - Social - Live Chat - Mobile SMS - Email **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Customer Support** - Text - Speech - Knowledge Base - Knowledge Base Management **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech - Generative AI **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text-to-Speech - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat **Process** - Mentions - Tickets - Macros **Functions** - Call Routing - Session Queuing - Concurrent Calling - IVR - Inbound Screen Pop - Persistent Data - Predictive Dialer - Automated Routing - Real-Time Analytics - Reporting/Analytics **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Automation** - Ticket Resolution - Customization - Intelligent Routing - Customizable Templates **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Computer Telephony Integration **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Channels** - Email - Social - Live Chat - Phone - Text **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment - Callback Scheduling - Activity Dashboard - Call Reporting **Artificial Intelligence** - Learning - Conversational AI - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **Additional Functionality** - API - Alerts/Notifications - Call Transfer - Data Import/Export - Call Scripting - Interaction Tracking - Collaboration Tools - Call Monitoring - Customizable Reports - Contact Management - Activity Tracking - Automatic Call Distribution - Contact Database - Chatbot - Call Center Management - Performance Management - Call Tracking - CRM - Reporting & Statistics - Quality Management - Agent Interface - Queue Management - Customer History - Voice Mail - Monitoring - Call List Management - Chat/Messaging - Workforce Management - Campaign Management - AI Copilot - Email Management - Caller ID - Multi-Channel Communication - Real-Time Monitoring **Additional Functionality** - Workflow Management - Interaction Tracking - Alerts/Notifications - Single Sign On - Self Service Portal - Real-Time Analytics - Customer Database - Client Portal - Inventory Management - Tagging - Configurable Workflow - Customer History - Surveys & Feedback - Support Ticket Management - Service Level Agreement (SLA) Management - Widgets - Search/Filter - Chatbot - Email Templates - Activity Tracking - Feedback Management - Real-Time Data - API - Reporting/Analytics - Event Triggered Actions - Website Integration - Help Desk Management - Call Center Management - Queue Management - SSL Security - Social Media Integration - CRM - Chat/Messaging - Live Chat - AI Copilot - Customizable Reports - Email Management - Customizable Branding - Reporting & Statistics - Real-Time Notifications - Access Controls/Permissions - Customizable Forms - Customer Communication - Activity Dashboard - Third-Party Integrations - Customizable Fields - Multi-Channel Communication - Application Management - Communication Management - Role-Based Permissions **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice - Video Chat **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Third-Party Integrations - Reporting - Activity Dashboard - Mobile Access **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Additional Functionality** - Automated Routing - Chatbot - Reporting & Statistics - Autoresponders - AI Copilot - Real-Time Monitoring - CRM - Gamification - Conversation Intelligence - Customizable Fields - Surveys & Feedback - Key Performance Indicators - Collaboration Tools - Multi-Channel Communication - Voice Recognition - Live Chat - Task Automation - IVR - Language Detection - Multiple Data Sources - Predictive Analytics - API - Alerts/Escalation - Data Security - Interaction Tracking - Prioritization - Secure Data Storage - Macros/Templated Responses - Performance Metrics - Single Sign On - Mobile App - Reporting/Analytics - Access Controls/Permissions - Email Templates - Real-Time Notifications - Automated Responses - Data Import/Export - Personalization - Workflow Automation ## Top Gladly Alternatives - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,970 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,660 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,734 reviews)