Top 10 Freshdesk Customer Success Alternatives & Competitors

(22)4.5 out of 5

Many buyers researching Freshdesk Customer Success on G2 ultimately choose a competing solution from this list of highly rated tools. Customer Success Software is used by teams seeking user friendly, powerful platforms with features like playbooks, custom triggers, and surveys, according to G2 reviews. When comparing Freshdesk Customer Success with other tools, reviewers most often evaluate reporting and features as key differentiators.
The best overall alternative to Freshdesk Customer Success is HubSpot Service Hub, rated ~4.4 stars on G2 from 2920+ reviewers. It is frequently praised for helpful and efficiency. Other well-known alternatives to Freshdesk Customer Success are:

• Gainsight Customer Success – known for centralized information and visibility (G2 star rating ~4.5)
• Planhat – highly rated for customer support and customization (G2 star rating ~4.5)
• ChurnZero – offers helpful and automation (G2 star rating ~4.7)
• Totango – best suited for teams that need customer support and helpful (G2 star rating ~4.3)

Browse top options below. Based on G2 review data, Freshdesk Customer Success is most commonly used in industries like Customer Success Software, Help Desk Software, Experience Management Software. Compare user ratings by vertical to find the best fit.

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Top 10 Alternatives to Freshdesk Customer Success Recently Reviewed By G2 Community

HubSpot Service Hub
By HubSpot
4.4/5(3,018)
Product Description
Deliver personalized support at scale with Breeze customer agent and an AI-powered knowledge base that work together to identify content gaps and enhance self-service. Boost CSAT with proactive tools like health scores and usage analytics that drive adoption. HubSpot Smart CRM powers everything, giving your customer-facing teams unified data and immediate insights without complex setup.
Reviewers say compared to Freshdesk Customer Success, HubSpot Service Hub is:
Easier to set up
Better at support
Categories in common with Freshdesk Customer Success:
Customer Success

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Gainsight Customer Success
By Gainsight Inc.
4.5/5(1,773)
Product Description
Gainsight CS is a complete Customer Success Platform.
Categories in common with Freshdesk Customer Success:
Customer Success
Proactive Customer Retention

Planhat
By Planhat
4.5/5(965)
Product Description
Connect customer data, get actionable insights and drive customer actions. Planhat is a beautiful and intuitive Customer Success Software for SaaS.
Reviewers say compared to Freshdesk Customer Success, Planhat is:
Better at support
Categories in common with Freshdesk Customer Success:
Customer Success

ChurnZero
By ChurnZero
4.7/5(1,641)
Product Description
ChurnZero's real-time SaaS platform helps subscription businesses fight customer churn.
Reviewers say compared to Freshdesk Customer Success, ChurnZero is:
Better at support
Easier to set up
Better at meeting requirements
Categories in common with Freshdesk Customer Success:
Customer Success
Proactive Customer Retention

Totango
By Totango
4.3/5(1,153)
Product Description
Enterprise Customer Success Platform that proactively drives adoption, retention, expansion, and strengthens reputation through actionable insights, scalable solutions, and meaningful customer engagement.
Categories in common with Freshdesk Customer Success:
Customer Success

Vitally
By Vitally
4.5/5(715)
Product Description
Vitally helps your B2B company ensure the right customers continuously use your product in the right way.
Reviewers say compared to Freshdesk Customer Success, Vitally is:
Easier to set up
Better at support
Categories in common with Freshdesk Customer Success:
Customer Success

TeamSupport
By TeamSupport
4.4/5(893)
Product Description
TeamSupport: Customer Satisfaction, Streamlined TeamSupport is the premier ticketing and live chat solution designed for support teams looking to improve customer engagement and make agents’ lives easier. Our intuitive, AI-powered platform allows teams to spend less time on manual tasks and more time building stronger relationships with customers. TeamSupport allows agents to connect relevant teams, access valuable customer insights, and solve complex issues with less time and effort which ultimately improves customer satisfaction.
Reviewers say compared to Freshdesk Customer Success, TeamSupport is:
Easier to set up
Better at support
Categories in common with Freshdesk Customer Success:
Customer Success
Proactive Customer Retention

ClientSuccess
By ClientSuccess
4.4/5(424)
Product Description
ClientSuccess is revolutionizing SaaS management, growth, and retention with it's Customer Success Management Platform
Reviewers say compared to Freshdesk Customer Success, ClientSuccess is:
Easier to set up
Better at support
Categories in common with Freshdesk Customer Success:
Customer Success

Custify
By Custify
4.7/5(535)
Product Description
Next-Generation Customer Success Software For B2B SaaS
Reviewers say compared to Freshdesk Customer Success, Custify is:
Easier to set up
Better at support
Better at meeting requirements
Categories in common with Freshdesk Customer Success:
Customer Success
Proactive Customer Retention

Qualtrics Customer Experience
By Qualtrics
4.3/5(754)
Product Description
With Qualtrics, hear and understand every customer, at every meaningful moment, and take actions that deliver breakthrough experiences. Easily uncover areas of opportunity, automate actions, and drive critical organizational outcomes with an extremely powerful, agile Experience Management Platform.
Categories in common with Freshdesk Customer Success:
Proactive Customer Retention