I like that FPT.AI is great for Enterprise Customer Service & Support because it helps us deflect up to 70–80% of routine inquiries, allowing our agents to spend more time on important tasks like upselling and handling complex requests. The Smart Voicebot technology is also impressive, as it automates outbound calls and improves response times. Furthermore, I appreciate the natural language processing (NLP) model, which minimizes intent-recognition failures and accurately understands context, intent, and regional dialects across chat and voice channels. This really helps in maintaining a high self-service deflection rate. Switching to FPT.AI from a combination of Dialogflow and a legacy rule-based chat platform simplified vendor management and data synchronization a lot, as everything’s now under one architecture. Review collected by and hosted on G2.com.

The eKYC and document processing module is highly efficient, but performance remains sensitive to lower-quality inputs, like heavily blurred scans or non-standard document formats, which sometimes need manual back-office verification. Expanding edge-case document pre-processing and dynamic file-handling capabilities could reduce these manual touchpoints. Review collected by and hosted on G2.com.

FPT AI Engage has helped us automate high-volume inbound and outbound calls, which has reduced a lot of repetitive work for our agents.

What I like most is the low-code flow builder. It makes it much faster to create and update call scenarios without having to rely heavily on developers. The voicebot also manages natural conversations well, including interruptions and unexpected responses. Integrations with our CRM and knowledge base data help keep answers relevant, and the handoff to human agents is smooth because they can see what has already been discussed.

The main drawback is the initial setup, especially when IVR and CRM integration are involved. It takes more effort than setting up a basic chatbot, although the FPT team was responsive throughout the process.

Overall, it’s a practical solution for call centers that handle large volumes of FAQs, reminders, surveys, and other repetitive calls. Review collected by and hosted on G2.com.

The main limitation shows up as call flows become more complex. The drag-and-drop builder is easy to use at first, but larger flows can get cluttered. Integrations also work best with supported CRM systems, while less common platforms may require extra customization.

Voice recognition is generally reliable, though strong accents or noisy environments can sometimes lead to repeated clarification. I’d also like more transparency around custom integration and voice training costs upfront, as this would make budgeting easier.

Support has been responsive overall, but faster assistance outside business hours would be valuable for a system handling live customer calls. Review collected by and hosted on G2.com.

The FPT.AI Reader (OCR) offers exceptional AI intelligence and accuracy, delivering stable performance even with high-volume procurement documents. The UI/UX is intuitive and user-friendly, which made our onboarding process very efficient. Furthermore, its seamless integrations with our existing internal systems have provided a great ROI by significantly reducing manual workload and human error. The professional support team was also instrumental in ensuring a smooth and successful deployment Review collected by and hosted on G2.com.

The platform offers a wide range of advanced features, but the learning curve for non-technical users can be steep. Providing more comprehensive, beginner-friendly documentation and step-by-step video tutorials for API integrations would significantly speed up the onboarding process for new teams Review collected by and hosted on G2.com.

Our company is currently using FPT.AI’s chatbot and outbound voicebot to serve FE CREDIT customers. The multi-channel chatbot is deployed across familiar digital channels, enabling customers to quickly access information, receive support, and self-serve anytime with a consistent experience. The outbound voicebot is used for proactive customer communications such as notifications, reminders, and confirmations, helping us improve reach while optimizing operational efficiency.

What we like best about FPT.AI is not only the flexible multi-channel deployment, seamless system integration, and clear performance dashboard, but also the dynamic and professional FPT.AI team. Their proactive support, strong technical expertise, and responsive collaboration have been highly valuable in ensuring smooth implementation and continuous optimization of our customer service solutions. Review collected by and hosted on G2.com.

At the moment, we do not have any specific concerns or dislikes about FPT.AI. The FPT.AI team is consistently proactive, supportive, and committed to meeting our requirements, and they continuously work to address feedback and improve the quality of their solutions. Review collected by and hosted on G2.com.

Working in a bank’s customer service call center means dealing with a constant high volume of calls every day. Using FPT AI Voice Agents has helped us manage this pressure much more effectively.

The system can handle large volumes of inbound calls while also supporting outbound campaigns like customer satisfaction surveys. This allows us to maintain consistent communication with customers without overloading the team. The variety of regional voice options is also a plus, making interactions feel more natural and relatable for different customer groups. Review collected by and hosted on G2.com.

During the initial integration, the solution required careful training and setup, especially due to the sensitive and complex nature of banking data. It takes some time to fine-tune, but this step is necessary to ensure accuracy and compliance. Review collected by and hosted on G2.com.

we frequently deal with a large number of documents such as invoices, shipping documents, and paperwork related to L/C (Letter of Credit) processes. Managing and extracting information from these documents manually can be very time-consuming, so we started using FPT's intelligent document processing to help digitize and process them more efficiently. One of the biggest advantages of the platform is its ability to extract information from scanned documents and images using VLM technology Review collected by and hosted on G2.com.

Sometimes the accuracy depends on the quality of the scanned files. If documents are blurred or poorly scanned, some fields may need to be checked manually. However, in most cases the results are reliable and still significantly reduce the workload. Review collected by and hosted on G2.com.

I really like how natural the Ban Mai voice sounds in their VoiceMaker Platform. It’s clear, engaging, and much closer to a real human voice than many other AI text-to-speech tools I’ve tried. The platform is intuitive and easy to navigate, so even users without technical skills can generate high-quality voiceovers quickly. I also appreciate the flexibility to customize speed, tone, and emphasis, which makes it ideal for varied uses. Review collected by and hosted on G2.com.

One drawback is that the voice selection, while high quality, could be expanded further, especially with more international accents or styles. Additionally, some advanced editing features (like breath control or pause fine-tuning) are limited compared to dedicated audio software. It would be great to see more built-in tools for polishing voice outputs directly within the platform. Review collected by and hosted on G2.com.

One of the most valuable features is the dashboard, which makes it very easy to manage and track leads as well as customer requests in one place. This visibility allows me to monitor campaign performance more effectively and quickly adjust strategies when needed. It significantly helps in optimizing our digital marketing campaigns.

Another strong point is the integration of AI powered by LLMs, which enables the system to analyze and extract customer insights efficiently. This helps us better understand customer needs, personalize interactions, and improve engagement throughout the funnel. Review collected by and hosted on G2.com.

I haven’t identified any specific drawbacks to highlight. Review collected by and hosted on G2.com.

FPT.AI Chatbot understands natural language well, providing smooth responses. It also leverages multilingual LLMs, allowing the chatbot to support multiple languages effectively.

We integrated the chatbot into our mobile app, social media channels, and website to support customer service and information lookup. This enables customers to easily access information through self-service, helping us handle inquiries more efficiently. Review collected by and hosted on G2.com.

Integrating the chatbot into our existing system was initially a bit challenging, but the team from FPT.AI provided strong support, so the issue was quickly resolved. Review collected by and hosted on G2.com.

Thanks to this, I’ve been able to reduce a significant amount of workload and shift my focus toward more strategic tasks, such as planning social media campaigns and optimizing our sales approach.

Overall, FPT AI Chat Agent has become an essential tool in improving both operational efficiency and customer experience Review collected by and hosted on G2.com.

At the moment, there’s nothing I dislike Review collected by and hosted on G2.com.