Force24 Reviews & Product Details

I use Force24 to plan and run our marketing campaigns from one platform, and it helps automate emails and customer journeys based on user behavior. I like how Force24 solves the issue of managing campaigns across different channels separately and removes a lot of manual follow-up by automating customer journeys. What I like most about Force24 is how easy it is to build automated customer journeys without much technical effort, and the interface feels clean and simple compared to many other marketing tools. I also appreciate that the initial setup was mostly smooth, and basic tasks like importing contacts and setting up email campaigns were straightforward. Force24 has made our marketing work much more organized and efficient, and the automation saves a lot of time for the team. Review collected by and hosted on G2.com.

Sometimes Force24 feels a little heavy when working with large contact lists, and the navigation can be confusing until you get used to it. A simpler way to build advanced workflows would be nice. Review collected by and hosted on G2.com.

I like the ease of use of Force24 combined with its strong automation features. The dashboard is intuitive, making it easy to monitor campaign performance and audience behavior. Force24's ability to automate emails, lead nurturing, and follow-ups based on audience behavior is very helpful in saving time. The initial setup process is also relatively easy and structured, with an intuitive interface and onboarding support from the Force24 team. I give it a score of 9 out of 10 for the ease of use and automation features of Force24 that help improve the efficiency and effectiveness of marketing activities. Review collected by and hosted on G2.com.

Although Force24 is very helpful, some advanced features take time to understand, especially for new users. For advanced features, it would be very helpful if Force24 provided direct contextual guidance within the platform, such as tooltips or interactive walkthroughs, so that users can understand complex functions without having to rely on separate documentation. Review collected by and hosted on G2.com.

It takes some time to get used to this tool, but when you use it constantly, it is great way to increase your sales, keep profesional communication to your audience. And the best part is you can see your reached contacts website activity Review collected by and hosted on G2.com.

Email templates validation takes some time as it is not visible at once which block area needs to be fixed. But after addressing the issue to customer support, we get this issue solved very quickly. Review collected by and hosted on G2.com.

Simple platform with quick and efficent support and tutorials Review collected by and hosted on G2.com.

Nothing so far. Implementation was a bit slow but that was due to a misunderstanding by me Review collected by and hosted on G2.com.

Deep integration with CRM

"Mistake-proof" set up

Endless options to automate

Product's improving all the time

Great account management Review collected by and hosted on G2.com.

Sometimes slow to implement integrations Review collected by and hosted on G2.com.

it seems to be a solid platform for managing marketing campaigns and customer engagement. Review collected by and hosted on G2.com.

i don't have personal opinions, so I'm unable to provide a review of dislikes in Force24 Review collected by and hosted on G2.com.

We were recommended Force24 through our business partner, and given the pain points of the system we were using, we jumped at the opportunity. We were immediately impressed with the UI; it was far more intuitive and accessible. Furthermore, the aspect of automated journeys and the journey manager was way ahead of anything we had seen or used before. This is probably the defining feature; now we have an integration live with our CRM, and we are running several fully autonomous campaigns, which churn out lists of warm leads for our business. With a careful set-up, guided by the plethora of available training material, we found our feet quickly and are already seeing ROI, which we expect to increase as we continue to learn. Review collected by and hosted on G2.com.

We found the editor to be an improvement on our previous system, but still, it can be a little painful. We found the workaround to this, and a very welcome feature is the ability to edit the RAW HTML of the email. While this offers full control over the design, it does require a beginner level of HTML knowledge. Some training on this would be beneficial, mainly as your usual graphic designer or marketer is not likely to be well-versed in HTML and/or CSS. Review collected by and hosted on G2.com.

Force24 has allowed us to take our email campaigns to the next level by integrating with HubSpot, meaning we can not only sync up our CRM but allow our website, CRM and F24 so work seamlessly and remove the manual intervention which has dragged us down in the past. Review collected by and hosted on G2.com.

It's too early to say at the moment as we are fairly new to the platform. The only dislike has come from one or two of our content marketers when first using the platform to build emails but this was purely due to the usual teething problems of learning the platform and how it's laid out, the terminology etc which is slightly different to what they are used to. However, this isn't even a problem now since they are becoming more accustomed to it as we ramp up our usage. Review collected by and hosted on G2.com.

The automatic filtering and creation of lists from our CRM is particularly useful. We deal with a diverse range of customers, and by being able to segment them as to how we've done so on our CRM, we're able to tailor content accordingly to their potential purchasing considerations. Review collected by and hosted on G2.com.

The integration process with Netsuite has been quite time-consuming; we began the process back in June, however, have only just got properly integrated in October. This was partly my fault for causing some delays between stages due to other commitments, but it is a particularly long process. It also felt that the integration of the API of Netsuite was a little bit of guesswork, with a lot of trial and error taking place. Review collected by and hosted on G2.com.

The template snippets for the email campaigns were worth the investment. If you plan out your typical email structures and aspirational items, you can get great value from this extra add-on, particularly in time saved and achieving consistency. The layout of the journey manager dashboard makes it easy to understand active and completed count with a health status, equally the layout our the journey is straight forward. It definitely offers more to a 'standard' automation platform, which is why it is an attractive option, we hope to be able to take advantage of these features soon. Review collected by and hosted on G2.com.

The list grouping is more complex than it needs to be, which makes it slightly undesirable. Integrating onto our chosen CRM platform with unique requirements proved a challenge and resulted in a delay in onboarding. The admin/finance side of things could do with being improved too. Review collected by and hosted on G2.com.