Force24 has made it much easier for us to organise and automate our email marketing. We can create targeted journeys based on how contacts engage with our content, rather than sending the same communications to everyone. The reporting is also useful for seeing what is performing well, and the support team is responsive whenever we need help. Review collected by and hosted on G2.com.

One limitation is not being able to upload and use our own HTML email templates, which reduces some of the flexibility we are used to. That said, we have adapted well and are achieving good results using the templates and design tools provided within Force24. Review collected by and hosted on G2.com.

Creating emails are easy and intuitive. The building blocks are easy to use and there are no formatting issues with different email servers. I haven't used the integration service as of yet. But, emails are quick to send. There's never any issues with scheduling. The AI service to create ALT text is good and quick - also adding emails with custom UTM. Review collected by and hosted on G2.com.

I dislike that I have to save each block each time I change what I'm editing. It can make the process quite slow and laborious. Other than using emails, I find the interface quite complicated to navigate due to the jargon. Review collected by and hosted on G2.com.

What I like most is the flexibility and range of tools available within Force24. It lets us manage campaigns, segment audiences, automate communications, and personalise messaging all in one platform. Being able to bring together data, email marketing, and automation workflows helps us build more targeted campaigns and streamline our overall marketing processes. Review collected by and hosted on G2.com.

The platform offers a lot of functionality, which can sometimes make it feel complex when you’re first setting up campaigns, journeys, or other advanced features. A few areas would benefit from a more intuitive user experience and clearer guidance, especially for newer users who are still getting familiar with the tools. That said, whenever I’ve needed help, the support team has been responsive and helpful. Review collected by and hosted on G2.com.

I really like how simple the platform is. Whether I’m building email templates, creating journeys, or handling data, everything feels straightforward, and the tools stay out of the way instead of slowing me down. Review collected by and hosted on G2.com.

In my role, I work as part of a team that looks after multiple brands. It would be really helpful to be able to separate these into distinct spaces, so we could have a dedicated view for each brand. Review collected by and hosted on G2.com.

The team and the support are great, and there’s a solid amount of resources available to help you along the way. On top of that, the platform itself has a lot of potential. Review collected by and hosted on G2.com.

Certain little things could be improved—for example, the fact that there isn’t an undo button when writing an email, and that you can’t easily see replies to a campaign. Review collected by and hosted on G2.com.

What I like best about Force24 is how intuitive and reliable the platform is for managing email campaigns and member communications. It makes building and scheduling campaigns straightforward, while the reporting and automation tools help ensure messages reach the right audience at the right time. The support and guidance from the team also make a real difference, giving confidence that campaigns will run smoothly and deliver strong engagement. Review collected by and hosted on G2.com.

The reporting and analytics are useful, but they could be more intuitive and easier to interpret at a glance, especially when trying to quickly assess performance or compare campaigns. A more streamlined dashboard and clearer visual summaries would make it easier to extract key insights without needing to dig through multiple sections. Review collected by and hosted on G2.com.

F24 has a helpful UI, simple navigation, and straightforward steps for setting up campaigns. Review collected by and hosted on G2.com.

Reports and tracking are not accurate, and we can’t track the revenue generated from campaigns. Review collected by and hosted on G2.com.

What I like best about Force24 is the ability to create journeys and automation that help manage campaigns more efficiently. It allows us to build structured nurture flows, trigger communications based on audience behaviour, and keep follow-up activity consistent without everything needing to be managed manually.

I also like that it gives us more control over how contacts move through a campaign, helping us send more relevant messages at the right time and better understand engagement across different audiences. Review collected by and hosted on G2.com.

The main thing I dislike about Force24 is that the platform can sometimes feel less intuitive than it should, particularly from a UI/UX perspective. While the journey and automation functionality is useful, building and managing campaigns can feel a little clunky at times, especially when making quick edits or navigating between different areas of the platform.

Integrations and reporting could also be smoother. It would be helpful to have clearer performance insights, more joined-up data, and easier ways to understand ROI across campaigns. From a pricing perspective, the value is there when the platform is being used regularly, but it can feel harder to justify if certain features are not being fully adopted.

Support and onboarding have been helpful when needed, but there is still an opportunity for more proactive guidance, especially around best practice, campaign optimisation and newer areas such as AI/intelligence. Overall, Force24 is strong for automation, but I think the experience could be improved by making the platform feel more intuitive, connected and insight-led. Review collected by and hosted on G2.com.

I really appreciate Force24 because they make mass emailing and segmentation easy. The best thing about Force24 is the support you get; there's always a human there to help. Every time I encounter an issue, I know it will get resolved by their team, and I can just chat with them whenever I need to. I also really value their email automation software, which has been very useful for my campaigns. Review collected by and hosted on G2.com.

Sometimes things break and it's difficult to explain why, which can be a bit frustrating. I don't think everything is clear to begin with, especially with forms and landing pages, which could be more user-friendly. Review collected by and hosted on G2.com.

Its integration with ITRIS has been very helpful for our company. It makes it much easier to move between both products, create lists, and send them out for marketing, which results in a more seamless overall experience. Review collected by and hosted on G2.com.

It can be difficult to fully understand the reporting for the marketing. Review collected by and hosted on G2.com.