Finalsite Enrollment Reviews & Product Details

SchoolAdmin's on-boarding and support team are absolutely amazing! They are always super helpful, friendly and willing to go the extra mile to help us with custom solutions to problems, assist us through new changes/implementations and provide excellent customer service whenever we have needed it thus far. Review collected by and hosted on G2.com.

There are some features within SchoolAdmin that can only be adjusted/updated by tech support so, occasionally, you might have to wait on them to make the changes for you. However, they are always quick (never more than half a day to make the change) and, in most cases, those settings are complex/advanced so it makes sense that, for now, they are not accessible by normal end-users. Review collected by and hosted on G2.com.

From the very beginning, the set up and help in the transfer process from our old system was incredibly smooth. The change log is a brilliant document, where I can write everything I need changed in our application forms and inquiry forms and contracts, etc, without having to talk to someone one on one for every detail. The templates for emails and letters are customizable, so that they can be uniform with all of our other communications. The ability to have forms filled out by third parties (without requiring them to create a log in) is an enormous time saver. Everything is intuitive, so when I need to work out a problem, I can usually solve it on my own. And when I can't, customer service is always readily helpful. Review collected by and hosted on G2.com.

I would like to be able to attach a video to our emails. I also wish the teacher reports (where there are multiple choice answers) were a little more customizable, so that the layout could be just like the paper version. Review collected by and hosted on G2.com.

SchoolAdmin offers nice reporting features and the ability to run our entire admissions process online. Review collected by and hosted on G2.com.

I think that they could enhance their CRM features, but it is a big improvement over our previous system. Review collected by and hosted on G2.com.

SchoolAdmin is easy to use, but if you have any questions, their customer service is outstanding. Responsive and timely. Review collected by and hosted on G2.com.

Exporting data is easy, but you get more than is showing up on your screen, so you have to do a lot of cleaning up. There are also great-looking charts/graphs that you see as a user, but you cannot download them or print them. Review collected by and hosted on G2.com.

The best thing about School Admin is the people who stand behind it. The customer service has been first rate from start to finish. They are accommodating, patient, helpful, and service oriented. In addition. the software is extremely easy to use and flexible so that it can be tailored to your school's needs and wishes. I wish we had changed earlier. We are already seeing improvements from the switch. Review collected by and hosted on G2.com.

Some of the documents are a little challenging to edit at first but as you work with it. it really is simple to do. Review collected by and hosted on G2.com.

Customer Service and responsiveness. The interface is clear and easy to navigate. Review collected by and hosted on G2.com.

End users have issues with how auto pay works and confused about the micro-deposits. The reconciliation of the Stripe payouts is a problem for us but the SA team has been working with us to find a solution or at least a temporary work around. Review collected by and hosted on G2.com.

The ability to book tours and student visits within the platform as well as the application checklist that the parents use to upload their application documents. Review collected by and hosted on G2.com.

The set-up was quite overwhelming. I am a one-woman admissions office and it was a lot on my plate. I would have greatly appreciated the system to come pre-populated with templates for everything - inquiry and application checklist items already there with template email letters. Our school has other schools like it across the country (and world) and I am sure there is another using SchoolAdmin. So, even if the templates from that school were inserted and I could have just changed some language and steps. It was also really confusing to lose the implementation specialist I had before we were done and get a new person. There were major gaps in our implementation because the first person implied that certain steps were completed when they weren't.

On another note, I don't know when an application is complete. So, I have to constantly check what is happening with my applicants. I don't know whether there's a way for this to tell me. Perhaps it is a checklist item I need to create for myself.

Our students applying for grades school require a 2-day visit but the calendar only allows for a one day appointment. Review collected by and hosted on G2.com.

Having worked with a few platforms in the past, it was a rather seamless transition to pick up with School Admin at my current institution. While we could probably use some additional training after the initial, I've found reporting to be easy and data collection to be seamless. Don't get me wrong, it's not naturally intuitive for everyone, but they're happy to help by setting custom reports and helping with your information.

For our K-6 applications, the calendar for booking visits has been invaluable. I also love our electronic portals for teacher recommendations, etc.. As a 7-12 Upper School, it's been a great platform to collect all of our testing scores and transcripts.

Overall, no major complaints. Review collected by and hosted on G2.com.

Would like for the email system to be more stuctured like SalesForce, where you can blind copy and email and for the email to be uploaded into the school admin portal.

System is not incredibly friendly with Blackbaud.

Would like notes on candidate files to be exportable. Review collected by and hosted on G2.com.

I like the funnel feature the best, it is easy to see all inquiries and applicants in one clear space. Review collected by and hosted on G2.com.

I dislike how many clicks it takes to open up an application (admission - candidate in review - to application) and to go back to the list of applicants after reading an app. I would like there to be a drop down button or easy one click access to read applications and a way to move them over manually when they are completely read. Review collected by and hosted on G2.com.

I appreciate the ability to tailor the application to our needs. There are many choices, and the School Admin support staff are very willing to look into any unusual instances that come up, or any additions we wish to make. Review collected by and hosted on G2.com.

I am very satisfied overall. As the company has grown over the last several years we did notice a change in the personalized support (not for the better), but now I believe the company has hired more people to keep up a good ratio of customers to support staff. Review collected by and hosted on G2.com.