FaceUp Features
Platform (8)
Customization
Allows administrators to customize to accommodate their unique processes. Includes ability to create custom objects, fields, rules, calculations, and views. This feature was mentioned in 28 FaceUp reviews.
Integration APIs
Based on 27 FaceUp reviews. Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc with other software applications.
Internationalization
As reported in 28 FaceUp reviews. Enables users to view and transact business with the same content in multiple languages and currencies.
User, Role, and Access Management
Based on 28 FaceUp reviews. Grant access to select data, features, objects, etc. based on the users, user role, and groups.
Performance
Is consistently available (uptime) and allows users to complete tasks reliably. 28 reviewers of FaceUp have provided feedback on this feature.
Mobility
As reported in 28 FaceUp reviews. Is accessible from a mobile device and by users on the go.
Reporting
As reported in 28 FaceUp reviews. Provides analytics tools that reveal important business metrics and track progress.
Dashboards
As reported in 28 FaceUp reviews. Creates dashboards to track information like open positions, current headcount, and recruiting pipeline.
Case Management (3)
Intake
Capture case information from multiple communication channels This feature was mentioned in 18 FaceUp reviews.
Assignment
Deliver rules to assign cases based on type and priority 18 reviewers of FaceUp have provided feedback on this feature.
Escalation
Ability to escalate cases using workflows This feature was mentioned in 18 FaceUp reviews.
Analytics (3)
Monitoring
As reported in 18 FaceUp reviews. Track all activities related to a case, including audit trails
Metrics
Based on 18 FaceUp reviews. Provide metrics to track case progress or success rates
Compliance
As reported in 18 FaceUp reviews. Monitor various types of case compliance
Usability (3)
All-Employee Access
Based on 19 FaceUp reviews. Permits use by job roles outside of service department
Supporting Documents
Allows linking of useful information such as screen shots 19 reviewers of FaceUp have provided feedback on this feature.
Two-Way Communication
Provides direct contact between CSRs and customers outside of milestones 19 reviewers of FaceUp have provided feedback on this feature.
Reporting (3)
Priority Case Alerts
Informs stakeholders of activity on escalated or high-value cases 18 reviewers of FaceUp have provided feedback on this feature.
Trend Analysis
Evaluates frequency of types of complaints This feature was mentioned in 18 FaceUp reviews.
Performance Monitoring
Based on 18 FaceUp reviews. Includes a dashboard or other means of performance monitoring
Platform Basics (4)
Reporting
As reported in 92 FaceUp reviews. Provides anonymous reporting of activities involving misconduct, fraud, abuse, and other violations of company policies.
Secure
Provides safe and secure reporting of activities involving misconduct, fraud, abuse, and other violations of company policies. 93 reviewers of FaceUp have provided feedback on this feature.
Performance
As reported in 90 FaceUp reviews. Is consistently available (uptime) and allows users to submit reports reliably.
Reporting & Dashboards
Survey results can be visualized and reported on in real time, with manager dashboards and automated reporting tools. Reports can be customized and distributed to aid in organizational improvement and employee performance reviews. This feature was mentioned in 26 FaceUp reviews.
Platform Additional Functionality (3)
Mobility
Based on 84 FaceUp reviews. Is accessible from a mobile device and by users on the go.
Telephone
Based on 80 FaceUp reviews. Manages a telephone solution that customers can set-up and provide to their employees.
Internal promotion
Helps companies promote the whistleblowing hotline so they know when and how to access it. 80 reviewers of FaceUp have provided feedback on this feature.
Platform Data (3)
Dashboard
Has a centralized dashboard for users to interact with. This feature was mentioned in 87 FaceUp reviews.
Alerts and Notifications
As reported in 88 FaceUp reviews. Sends notifications to users in-app or through email, text message or otherwise.
Case Management
As reported in 87 FaceUp reviews. Provides provides clients with analysis and reporting management.
Platform Content (3)
Employee Pulse Surveys
As reported in 26 FaceUp reviews. Distribute short, customizable culture-focused surveys or polls to employees to measure the various factors of employee engagement, including job, environment, and pay satisfaction.
Survey Customization
As reported in 26 FaceUp reviews. Customize various components of surveys, including individual questions, distribution frequency, audience size, and anonymity.
Science-based templates
Provides content templates built by academics and/or practitioners and leverage science and research. 24 reviewers of FaceUp have provided feedback on this feature.
Survey Management (3)
Survey Builder
As reported in 11 FaceUp reviews. Enables users to create surveys through a simple drag-and-drop or WYSIWYG editor
Question Types
Allows the use of various question types such as open-ended, closed-ended, multiple choice, and ratings 12 reviewers of FaceUp have provided feedback on this feature.
Survey Distribution
Provides tools for distributing surveys through email, SMS, social media, etc. 12 reviewers of FaceUp have provided feedback on this feature.
Survey Customization (2)
Branding
Based on 12 FaceUp reviews. Allows users to customize survey colors, logos, and URLs to match company branding
Multimedia Support
Ability to embed videos, photos, or other rich media 11 reviewers of FaceUp have provided feedback on this feature.
Survey Insights (4)
Reporting & Analytics
Based on 11 FaceUp reviews. Provides tools to visualize and analyze data
BI Tools Integration
Based on 11 FaceUp reviews. Allows integration with third -party reporting and business intelligence applications
Data Exporting
Allows users to export reports from the product into an .xsl, .csv, or .pdf file This feature was mentioned in 12 FaceUp reviews.
Permissions
As reported in 12 FaceUp reviews. Allows administrators to set permissions on viewing, filtering, or sharing survey results
Investigation (4)
Separate Workflows
Based on 16 FaceUp reviews. Case management of investigations related to Employee Relations are handled in a separate workflow (including HRBPs, HR Managers, etc.) than other generic case requests.
Anonymity
As reported in 16 FaceUp reviews. Employee grievances, feedback, and complaints have channels of communication that are protected by anonymity
Documentation
Witness statements, confessions, time cards, video footage, and other investigation materials are stored in secure designated data warehouses for safe keeping throughout the investigaiton process. This feature was mentioned in 16 FaceUp reviews.
Confidentiality
Case processing happens with strict confidentiality where a case's access is only authorized to professionals directly responsible for its execution and outcome. 16 reviewers of FaceUp have provided feedback on this feature.
Access (3)
Integration
As reported in 16 FaceUp reviews. Integrations into legal databases or case management systems for coordination when case escalation reaches their desk.
Assignment
Based on 16 FaceUp reviews. The platform is capable of assigning primary case holder, principal investigator, legal consultant, etc. responsibilities to team members.
Collaborative
Case accessibility is restricted by authorization. Access is granted to HR personnel that are designated investigators and others involved in an investigation's (Legal, HRBPs, HR Managers, etc.) standard operating procedure 16 reviewers of FaceUp have provided feedback on this feature.
Employee Experience (2)
Multi-channel
As reported in 17 FaceUp reviews. The product is user friendly for employees and complaints can be delivered across many channels (chat, trouble ticket, email, etc.)
Cross-platform
The product is able to be accessed from the employee side on a mobile platform 16 reviewers of FaceUp have provided feedback on this feature.
Generative AI (1)
AI Text Generation
Based on 17 FaceUp reviews. Allows users to generate text based on a text prompt.
Agentic AI - Investigation Management (2)
Cross-system Integration
Works across multiple software systems or databases
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Agentic AI - Survey (3)
Adaptive Learning
Improves performance based on feedback and experience
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives





