Exotel Customer Communication Platform Pricing Overview

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Free Trial

Custom Solutions For Enterprises

We work with some of the top tech-driven companies and help them with customized cloud telephony solutions.

Dabbler

₹9,999.00

Believer

₹19,999.00

All our plans come with a no-commitment, 15-day FREE trial.

Don't look from a distance, now play with the product!

Use your Exotel account, get your hands dirty with custom call flows and integrations with your CRM, Helpdesk etc. Everything works just the same in a trial account and get Rs. 1000 worth free usage (Calls & SMS) to explore and test the platform out.

For mid-to large enterprises keen on demoing the platform with any special requirements, contact us at:
https://exotel.com/contact-us-enterprise/

Pricing information for Exotel Customer Communication Platform is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Exotel Customer Communication Platform must be conducted with the seller.

Pricing information was last updated on October 09, 2024

Top-Rated Alternatives

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Exotel Customer Communication Platform Alternatives Pricing

The following is a quick overview of editions offered by other Communication Platform as a Service (cPaaS) Platforms

Plivo Starter	Starting at $25.00Per Month	$10 free credits AI Agents for Customer service, Marketing campaigns, Alerts & Reminders, Conversational marketing Vibe Agent Builder Vibe QA Agent (Coming Soon) Knowledge Base Integrations: Salesforce, Hubspot. Zoho, Shopify, Zendesk, and more Channels: Incoming Calls, WhatsApp Message, WhatsApp Call, Chat, Slack Coverage: US, India Verify APIs for OTP/2FA (Coverage: US only) Additional usage charges Show More
Dotdigital Email & SMS	Contact Us	For marketing teams with a need for basic multi-channel marketing automation. Single customer view (30 days) Email & SMS marketing Transactional email & SMS Landing pages and forms Automation Single account analytics Product recommendations Last-touch revenue attribution model eRFM customer modelling Web behavior tracking Integrations AI-powered campaign & subject line assistant 600 data fields 4,000/hour API limit Sandbox account 24/5 support Show More
OneSignal Free	Free	Start with OneSignal's Free Plan which offers powerful messaging with an easy setup. 10,000 free monthly email sends Unlimited mobile push sends In-App messaging Unlimited API sends Access to Journeys

Various alternatives pricing & plans

Free Trial

Pricing information for the above various Exotel Customer Communication Platform alternatives is supplied by the respective software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase any of these products must be conducted with the seller.

Exotel Customer Communication Platform Pricing Reviews

(2)

Rahul s.

Sr. Operations Executive

Mental Health Care

Mid-Market (51-1000 emp.)

12/9/2025

"Flexible Cloud Platform with Robust Omnichannel Support"

4/5

What do you like best about Exotel Customer Communication Platform?

This is a flexible and scalable cloud-based platform that offers robust omnichannel support, including voice, SMS, and messaging. It works well for managing leads, as well as for support and customer service workflows, such as IVR, automation, call routing, and number masking. The platform also features strong API integrations with CRM systems and other tools. Review collected by and hosted on G2.com.

What do you dislike about Exotel Customer Communication Platform?

There are occasional issues with call quality and connectivity. The user interface feels outdated and could be more intuitive. Additionally, some advanced features, such as an auto-dialer and call transfer, are not available. Customer support response times can also be slow at times. Review collected by and hosted on G2.com.

What problems is Exotel Customer Communication Platform solving and how is that benefiting you?

This platform simplifies customer communication by bringing together calls, SMS, and routing in one place. It removes the need for expensive phone systems, making operations more cost-effective. With features like IVR and automated call workflows, routine tasks are handled efficiently, saving valuable time. Number masking is included to safeguard the privacy of both customers and agents. The cloud-based setup supports remote work and helps teams scale as needed. Additionally, access to call logs and recordings improves tracking and ensures better quality control. Review collected by and hosted on G2.com.

Heena B.

Mid-Market (51-1000 emp.)

11/24/2023

"Streamlining Communication with Efficiency and Reliability"

2.5/5

What do you like best about Exotel Customer Communication Platform?

friendly interface, robust features for business communication, and reliable customer support. Review collected by and hosted on G2.com.

What do you dislike about Exotel Customer Communication Platform?

pricing structures, the learning curve for certain features, or specific functionality requirements that may not be fully met. Review collected by and hosted on G2.com.

What problems is Exotel Customer Communication Platform solving and how is that benefiting you?

1.Student Communication, 2.Customer Support: as Lawsikho offers customer support services, Exotel was used for managing and tracking customer inquiries and providing support via phone.

3.Automated Notifications: Exotel was employed for sending automated notifications, reminders, or alerts to students regarding classes, assignments, or important announcements. Review collected by and hosted on G2.com.