Exatom Reviews & Product Details

I appreciate Exatom for providing great insight into our checkout processes and implementing solutions across the entire website. I like the detailed metrics it offers on each form step, helping me recognize what needs improvement. I also value the great communication they offer and their willingness to implement improvements on the website themselves. Review collected by and hosted on G2.com.

The form metric dashboard on their website can be confusing and has a learning curve if it's someone's first time looking at it or if they haven't looked at it for a while. Familiarizing myself took some time as the client-side dashboard is not easy to understand at first and takes a while to gather information at a global level if working with multiple locales. Review collected by and hosted on G2.com.

What I like most about Exatom is the level of detail it provides on form usage. Instead of only looking at forms on a high level, Exatom allows you to analyze interaction per individual field. You can clearly see how long users take to complete fields, where they run into issues, how often errors occur, and which error messages are triggered.

This makes it possible to optimize forms very precisely based on real data and user behavior. Combined with session replay, Exatom becomes even more powerful. Data alone doesn’t always tell the full story, but being able to watch what actually goes wrong in a session helps you draw better insights and turn them into concrete improvements. Review collected by and hosted on G2.com.

Exatom is a fairly extensive tool, which means that at times it can take some searching to find the right data or determine which insights to focus on. The onboarding and academy are clear and helpful, but translating all available data into the right conclusions sometimes still requires experience.

That said, this is largely offset by the strong support from the Customer Success Manager, who is very helpful when questions arise. Review collected by and hosted on G2.com.

Personally I make the most use out of the field metrics. These metrics are a great way of uncovering previously unknown pain points and opportunities! Review collected by and hosted on G2.com.

Within the tooling itself, you have to find actionable insights yourself. It would be nice if Exatom had a way of suggesting certain optimizations based on the available data. Review collected by and hosted on G2.com.

Exatom provides detailed insights into how forms and individual form fields perform, which helps identify where users drop off or experience friction. This makes it much easier to prioritize form improvements based on real user behavior. The interface is relatively intuitive once you understand the workflow. Also worth mentioning is the collaboration with the Exatom team. They are helpful, knowledgeable, and quick to respond to questions. Review collected by and hosted on G2.com.

The platform can be a bit overwhelming at first due to the number of data points. It has a noticeable learning curve, especially if you’re not yet familiar with form analytics. However, after some time, the value of the insights becomes clear and it's worth the time investment. Review collected by and hosted on G2.com.

With the help of Exatom we can now see more clearly where the friction points are in our online flow. It was easy to integrate into our systems. We now better understand the impact of our business and design choices on our users, and we can immediately test some of those decisions. Review collected by and hosted on G2.com.

No downsides found yet, except that the platform could be a bit overwhelming the first time you visit, even when you've done the training. Review collected by and hosted on G2.com.

Exatom provides an extra layer of insights in your forms that you don't get from your web analytics tool. The tool is a great way to find friction points in your journey. Moreover, the onboarding and support but Exatom has been great, they're very helpfull and quick to respond. Review collected by and hosted on G2.com.

No problems yet. Have only been using it for a couple of months so still learning, but also the learning documentation is great. Review collected by and hosted on G2.com.

Exatom helped us analyze our acquisition flow and delivered very insightful, recommendations. What stood out was how actionable their advice was—after implementing just a few changes, we already saw positive results. One key improvement was a reduction in drop-offs at specific steps in the funnel, which actually indicated better guidance and flow. We also really appreciate the training platform they provide—it’s a great way to understand the data and analysis on a deeper level. Review collected by and hosted on G2.com.

While the training is a great resource, it can sometimes feel quite technical, especially for team members who aren’t as experienced in data analysis. Additionally, when dealing with more complex form structures, interpreting some parts of the analysis can be a bit more challenging. Review collected by and hosted on G2.com.

Exatom truly makes a difference when it comes to optimizing lead form conversions and maximizing the potential of this critical digital touchpoint. Review collected by and hosted on G2.com.

There is nothing I dislike. The Exatom team has been very supportive of our business and has helped us concentrate on the aspects that are unique to our industry. Review collected by and hosted on G2.com.

Insightful & performance driven, Exatom provides easy to understand analysis and action-oriented recommendation to improve my on-site conversions. Review collected by and hosted on G2.com.

None so far to be honest, I've worked with them for a few years now and never had a negative experience Review collected by and hosted on G2.com.

We recently had the pleasure of working with Exatom, and we are thoroughly impressed with their cutting-edge technology and innovative platform. Exatom’s solutions provide outstanding insights into user behavior and form performance, offering analytics and data-driven tools that help optimize digital processes. Their platform’s ability to pinpoint drop-off points and improve form completion rates has been transformative for our workflows.

The technology is user-friendly yet powerful, delivering actionable insights in real time. Features like detailed form analytics, session replays, and smart tooltips make it an invaluable resource for identifying and addressing user pain points efficiently. Exatom’s platform is not only robust but also designed with compliance and privacy in mind, ensuring peace of mind for any organization.

In addition to their exceptional technology, Exatom stands out for their commitment to customer support and service. The team is responsive, professional, and always willing to provide guidance, making the integration process seamless. Their flexibility and attention to detail ensure that their solutions are tailored to meet specific business needs.

Overall, Exatom’s platform exceeds expectations, combining innovative technology with excellent service. We highly recommend them to anyone seeking to enhance their digital presence and optimize user experiences. We look forward to leveraging their platform in future projects! Review collected by and hosted on G2.com.

So far, we haven't encountered anything undesirable! Review collected by and hosted on G2.com.