Ethena Pricing Overview

I love the really strong support and partnership that Ethena provides, especially from the Client Success Manager, which made the implementation process smooth and effective. Courtney, in particular, was instrumental, providing clear instructions, best practices, and templates for communication, which helped ease the setup process and made our team feel prepared and confident. The platform's ease of use stands out, with its intuitive user experience that allows employees to complete trainings in parts, making it more accessible. The integration with tools such as Slack and Google SSO is seamless, ensuring a quick and painless way to deliver required compliance trainings to employees. The Slack reminders significantly boost training completion rates, and the integration with HRIS automates the onboarding and offboarding processes, further reducing manual work. I appreciate the clean user experience and the rapid development of new features, with regular updates reflecting customer feedback, ensuring the platform evolves to meet our needs continually. Review collected by and hosted on G2.com.

The price has increased since we initially signed up, but I understand that this might be justified given the product's development. Review collected by and hosted on G2.com.

I have been using Ethena for almost four years now, primarily for security training for our workforce and recently for phishing simulations. One aspect I particularly appreciate is the quality of the content, especially the videos and topics related to security training, which played a significant role in our decision to switch from our previous vendor to Ethena. The setup process was very easy, and having a dedicated Customer Success Manager (CSM) greatly contributed to a smooth onboarding experience. Ethena has been instrumental in providing relevant security training for our remote workforce by focusing on crucial topics beyond just physical security. This has led to increased engagement among employees, with noticeable improvements in their ability to report phishing, security incidents, and smishing. I also find the multiple email templates for phishing simulations incredibly useful, particularly the tech-related ones that include password resets and ChatGPT browser history. These templates are realistic, utilizing the same fonts, graphics, and language as actual applications, making them excellent real-world examples that effectively test our employees against scenarios they may encounter. Overall, Ethena's capabilities have been a great asset in enhancing our organization's security awareness and practices. Review collected by and hosted on G2.com.

I dislike the inadequate customer support. When our contacts for phishing simulations were no longer with the company, no one reached out to replace them. This lack of communication and follow-up has been frustrating. I would like to see better support to ensure continuity and effectiveness of the service. Review collected by and hosted on G2.com.