Ender Turing Reviews & Product Details

It gives a proper overview for Team Leads and agents to provide better support. Helpful to understand the knowledge level, create training plans, helps to do less manual work to provide best support. Integration was easy, using is easy. It has become significant tool in Customer Support daily work. Review collected by and hosted on G2.com.

There is none. Everything is excellent about Ender Turing. Review collected by and hosted on G2.com.

I like the fact that you can search for conversations by the specified tags. The scorecard is easy to use and change, it can be customized to suit your needs. I also like the ability to leave comments on conversations. In general, the functionality is useful and convenient. Review collected by and hosted on G2.com.

Sometimes there is a problem with speech recognition. But it often depends on the quality of the recorded call. No further problems were found during use. The system is constantly being improved. Review collected by and hosted on G2.com.

I like the analytics, the search logic, the evaluation process. All the functionality is very useful for us. Quizzes are one of the coolest features for training agents Review collected by and hosted on G2.com.

Sometimes the text is not recognized correctly because two languages may be spoken at the same time Review collected by and hosted on G2.com.

I like the convenience of controlling the work of the team, setting up analytics, and quickly finding the necessary information. Review collected by and hosted on G2.com.

Need to wait for the loading of large amounts of information at a time. Also some dashboards can have a better graphical representation Review collected by and hosted on G2.com.

What I like most about the Ender Turing platform is its user-friendly interface. I can quickly set up the necessary datasets Review collected by and hosted on G2.com.

Certain time limitations that exist when applying new tags to previously received data. You need to make a retagging. Review collected by and hosted on G2.com.

Search for a call by criteria: time, keywords, type of conversation. Easy collection of call statistics, separation of operators into teams. Ability to conduct online training and testing. I can see all conversations without time-saving limits. Ability to "read" a call thanks to transcription. Review collected by and hosted on G2.com.

I didn't find any parts that I dislike. The program is easy to use. Review collected by and hosted on G2.com.

The system is very simple and easy to use. Excellent interface. It allows to speed up the process of call evaluation and to identify and analyse errors much faster. I like the ability to create different training plans, playlists with examples of real calls for operators. Review collected by and hosted on G2.com.

At this stage of working with Ender Turing, there is nothing to complain. If any questions arise, the partners always answer them promptly. Review collected by and hosted on G2.com.

The ability to quickly find conversations based on specified criteria Review collected by and hosted on G2.com.

I would like to have access to the conversations that were recorded before the platform was installed Review collected by and hosted on G2.com.

It is an excellent decision with AI for quality monitoring of all customers consultations via different channels. The system allows to receive scoring in real time of every conversation. It allows to identify problems implement the solution for improvement. Also, the system has a really useful options of trainings. Review collected by and hosted on G2.com.

I can’t identify what I don’t like. The system is really useful, maybe it is necessary to develop some additional features. Review collected by and hosted on G2.com.

Ender Turing solution is very user-friendly and easy to use in daily basic. They have implemented a few new solutions allowing us make some automations in analysys, create a kowledge base, training slots. We have had a few new requiremetns because of our taks differences (neccesary to separate team analysis area) and it was provided very qucikly and as accurate as we need. Customer service is all the time on very high level despite long time of cooperation - ET is focused on their customers. Review collected by and hosted on G2.com.

System is still developing and not every services works well but they have reacted very fast at all "trouble" situations. Because of our language specification, for long time we had face with speach recognision trouble - at now it works well. Review collected by and hosted on G2.com.