Ender Turing Reviews & Product Details

an overview of the quality of the agents' calls, a great tool for coaching, training, catching any shortcomings in the agents in time Review collected by and hosted on G2.com.

lack of knowledge of the Czech language causes insufficient transcription of calls Review collected by and hosted on G2.com.

The system is self-explanatory

Fast customer assistance when it is needed

I like that they added Christmas decorations that you are able to turn on or off Review collected by and hosted on G2.com.

I have not encountered any problems so far Review collected by and hosted on G2.com.

I generally like working with the dashboard and the different data points that help to calibrate customer support and assistance. Review collected by and hosted on G2.com.

The view mode toggle option that displays reviews. I would like it to be more visible and easier to find. Review collected by and hosted on G2.com.

Ender Turing provides an almost infinite number of possibilities. It's not just a speech recognition tool, but an entire system for analyzing conversations: tone of voice, emotion and everything that was or wasn't said in the conversation.

Nothing is impossible for the ET team, and every idea for developing the tool is a challenge, not an obstacle.

I especially like the new solution for creating a knowledge base, training programs and quizzes. Review collected by and hosted on G2.com.

There is no such thing that I don't like. Sometimes I just can't wait for a new solution to be ready :) Review collected by and hosted on G2.com.

— Great tool for CS agents, overall.

— Easily understandable.

— Daily usage. Review collected by and hosted on G2.com.

Automated reviews need to be revised, as they are not always accurate. Review collected by and hosted on G2.com.

it's easy to see my work results, my strong sides and weaknesses. I can analyze my work and do work better. Improve myself. Easy to integrate to the browser. Review collected by and hosted on G2.com.

Works good as the system studies how to analyze our cases. There is nothing I would dislike. Review collected by and hosted on G2.com.

A very smart system and surprisingly effective. Review collected by and hosted on G2.com.

Some of the parameters of analysis are questionable, tone of voice for example. Review collected by and hosted on G2.com.

The best thing in ET is incredible level of automatization. During several months we have been transforming immense routine tasks from manual to automatic schedule. Especially I like possibilities to work with data. Now I can perform any information almost immediately. Before ET we needed a lot of time for the same analysis. Review collected by and hosted on G2.com.

I want to see more level of speech recognition. Now we have an acceptable level, but we are working to improve it to excellent numbers. Mostly we can see problems in sentences from bilingual clients (when he/she uses words from different languages at once). Without it - no issues. Review collected by and hosted on G2.com.

Ender Turing is very useful in my work during quality control of conversations, because of the high quality of transcription of conversations I work much faster and more conveniently, the system is easy to use, transparent and it is easy to make your own changes and new ideas to it. Very important is the very high quality of support, in case of the slightest doubt we can count on fast and professional help from Ender Turing. Review collected by and hosted on G2.com.

the system is constantly developing and work is still underway to improve it Review collected by and hosted on G2.com.

What I like in ET is opportunity to easy coaching operators. I work with calls so I need check immense of conversations every day. It's difficult task. Ender Turing can help me quickly find problem, scoring call and than send feedback to operator. And even more. ET is scoring some part of call automatically. So all what I need it's sometimes recheck robot work. Review collected by and hosted on G2.com.

I don't know maybe it's only our local specific. But sometimes we have trouble with speech recognition. It's connected sometimes with bad connection, with external noise or mistakes in client speech. Review collected by and hosted on G2.com.