Ender Turing Reviews & Product Details

We start to analyze Call Centre in unusual side. Like "terra incognita" we discover new possibilities to analytiks. For example we start mesure % of agent talks, % cross talk, % separete tags or even separete words. We have highlighted a lot of problem in our operators work and procesess in general. Review collected by and hosted on G2.com.

I want to have more automatization during collect the information.

Of course Ender Turing could be possible to build dinami dashboards, and its very comfortable, but some of infromation we estimate manualy. Review collected by and hosted on G2.com.

The best thing about Ender Turing is save time to control, estimete and provide feedbacks. Its really important for me, because i have to work witm my operators group which including more than 10 employee's. I dont have enough time to check all of group and Ender Turing help me a lot here. Review collected by and hosted on G2.com.

No issues. Some technical bags with chat integration but i can't say that it was critical problem in my everyday work. Especially, company-provider resolved them very quickly. Review collected by and hosted on G2.com.

We are using ET in several directions.

Service.

We have had the best experience here. Work under quality operators calls and chats. Due to this, we have achieved the highest results in our Call Centres NPS research.

Sales.

We cannot use ET widely due to our circumstances (war in Ukraine), but we have increased parameters like Offer rate and conversion % to the maximum. We are expecting high results in the future.

Analytics.

Awesome experience researching our clients. Over the last two months, we have conducted about ten major studies on our products and client issues. Before this project, we needed more time/resources for research like this (3-4 times more). Review collected by and hosted on G2.com.

It's not problems but points which I want to mention.

We need time for the system, it's absolutely less resource than working without a system, but ET needs time.

If you have different teams with absolutely different specifics of work, you need two different servers. Because separate settings can cause problems in statistics. Colleagues from ET obviously help you here. Review collected by and hosted on G2.com.

The Ender Turing program provides many opportunities among others to improve the quality of conversations. It allows you to verify the entire conversation, evaluate it in different categories, depending on the trainer. The information contained in the program is clear and easy to read, the time of the conversation is given and even the data for searching the case in the system. Evaluation of the conversation allows us to correct mistakes and make our work more efficient and more effective. Review collected by and hosted on G2.com.

There are no things I don't like. The program is helpful and is constantly evolving by adding various additional features. Review collected by and hosted on G2.com.

Ender is very useful to develop our skills in the debt collection call department. Besides quality control of conversations, there are places for trainings and playlists that help you achieve a higher level of conversations. Transcriptions are getting better. Review collected by and hosted on G2.com.

From time to time something does not work properly but is fixed in the twinkling of an eye. Review collected by and hosted on G2.com.

An easy to read program with various capabilities like evaluating an employee's conversation, so we know what to improve in our work. Sharing other people's conversations, so we can learn about different styles of customer conversation. The ability to find a conversation and listen to it again. Review collected by and hosted on G2.com.

Errors in the use of Ender Turing are constantly reviewed and corrected, so in my opinion there is nothing I dislike about using this program. Review collected by and hosted on G2.com.

The thing I like the most is the opportunity to work with big data. I can see information about thousands of conversations in a very short time.

It's cool.

From the operators' side, the best part is the opportunity to see their mistakes in EACH of the calls/chats. Review collected by and hosted on G2.com.

Sometimes we have problems with information updates. I'm not sure if that is connected with ET's side.

Separately, we have some trouble in recognition, but it's more about bad sounds from the client. Review collected by and hosted on G2.com.

I am responsible for SME support, this decision helps me to work with the team. First things first, this is the best instrument for coaching operators. From ET, I can estimate calls almost immediately. Even more, the AI of Ender Turing can do it without my joining. Another good side of ET is its excellent instrument for collecting and analyzing information about calls, operators, client requests, etc. Review collected by and hosted on G2.com.

I have worked with this system for only a couple of weeks, but no problems so far. Review collected by and hosted on G2.com.