Emailgistics Reviews & Product Details

Emailgistics is an advanced email management solution designed to enhance Microsoft Outlook 365 shared mailboxes. This software focuses on automation, intelligent routing, and performance tracking, providing a structured, data-driven approach to managing emails. By streamlining shared inbox management, Emailgistics aims to boost team efficiency, accountability, and collaboration, fundamentally transforming how organizations handle their email communications. This solution is particularly beneficial for organizations that deal with high volumes of incoming messages and require a systematic approach to ensure timely responses. Emailgistics addresses common challenges associated with email management, such as the risk of missed messages and delayed replies. By automating the assignment of emails to the appropriate team members, Emailgistics significantly reduces the time spent on manual triage, allowing teams to concentrate on delivering prompt and accurate replies to customers. Key features of Emailgistics include automated message assignment, customizable workflow rules, and one-click availability controls. These functionalities enable teams to manage email interactions efficiently without becoming overwhelmed by administrative tasks. The automation aspect ensures that messages are routed to the right individual, which not only speeds up response times but also enhances accountability among team members. This structured approach promotes a collaborative and efficient work environment, where team members can focus on their core responsibilities rather than getting bogged down by email overload. Additionally, Emailgistics provides performance tracking tools, such as real-time dashboards and detailed reports on response times and productivity metrics. These data-driven insights empower managers to make informed decisions, refine team performance, and continuously improve email management processes. By analyzing performance metrics, organizations can identify areas for improvement and implement strategies to enhance overall efficiency, ensuring that every team member is contributing effectively to email communications. Seamlessly integrated with Outlook 365, Emailgistics enhances existing workflows without disrupting established practices. This integration allows teams to optimize their email management processes, leading to faster, more reliable responses and improved collaboration. By adopting Emailgistics, organizations can transform their email handling capabilities, ensuring that they meet customer expectations while maintaining a high level of operational efficiency.

Seller

Emailgistics

Discussions

Emailgistics Community

Languages Supported

English

Solution Type

All-in-One

Overview by

Emma Fairgrieve

Pricing

Pricing provided by Emailgistics.

Starter

$11.00

Per Month

View More Pricing Information

Emailgistics Integrations

(4)

Verified by Emailgistics

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Caitlin F.

Operations Manager - Support

Small-Business (50 or fewer emp.)

9/8/2026

"Strong ROI, Great Support, and Helpful AI Integrations"

4/5

What do you like best about Emailgistics?

Pricing/ROI, Support/Onboarding, AI Integrations Review collected by and hosted on G2.com.

What do you dislike about Emailgistics?

UI/UX - the overlay into Outlook was not terrible, but was still cumbersome. We found it difficult to stack usage with different apps, particularly in Outlook for Mac. Editing account rules/preferences also felt a little clunky. Review collected by and hosted on G2.com.

Response from Richard Gratto of Emailgistics

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Thank you for sharing your feedback with us. We are thrilled to hear that you are enjoying the strong ROI, great support, and helpful AI integrations that Emailgistics offers. We appreciate your insights on the UI/UX challenges you have experienced, and we will certainly take this feedback into consideration for future improvements. I would likie to discuss this a little more if you are willing to share your throughts on it you can email me customersuccess@emailgistics.com

Our team is constantly working on enhancing the user experience and making the platform more seamless for all users, including those on Outlook for Mac. We are glad to hear that you are benefiting from the new templates feature and finding value in our product offerings.

If you have any further suggestions or need assistance with anything, please feel free to reach out to our support team. We are here to help and ensure your experience with Emailgistics is top-notch.

Verified User in Consumer Services

3/26/2026

"From Inbox Chaos to Operational Clarity"

5/5

What do you like best about Emailgistics?

What I like best about Emailgistics is the reporting, user experience, and how simple and intuitive it is to use. It’s rare to find a tool that has this many features while still feeling easy and not overwhelming.

The reporting gives us real visibility into our inbox, workloads, and response times, which we didn’t have before. The interface is clean and straightforward, so adoption across the team was quick and seamless.

Most importantly, the features are actually usable. Nothing feels overly complicated or unnecessary. It solves real problems in a practical way, which has made a huge difference in how we manage a high-volume shared inbox. Review collected by and hosted on G2.com.

What do you dislike about Emailgistics?

Honestly, nothing significant comes to mind. The platform has been very intuitive and has worked exactly as expected for our team. If anything, we’re still exploring more of the reporting and features as we continue to scale our use of it. Review collected by and hosted on G2.com.

What problems is Emailgistics solving and how is that benefiting you?

Emailgistics solved our biggest operational challenge: managing a high-volume shared inbox with no clear ownership, visibility, or accountability. We were handling 1,400 to 1,500 emails per day, and before Emailgistics, the only way we tried to keep up was by adding more people, which wasn’t sustainable.

With Emailgistics, we now have clear assignment of emails, balanced workload across the team, and full visibility into response times and inbox performance. Nothing falls through the cracks, and we can proactively manage the work instead of constantly reacting.

The benefit has been significant. We’ve improved efficiency, reduced internal chaos, and avoided the need to continue increasing headcount just to manage email volume. It’s also freed up time for me and my team to focus on higher-value work and strategic priorities, including expanding access to language services for the communities we support. Review collected by and hosted on G2.com.

Response from Richard Gratto of Emailgistics

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Thank you for sharing your positive experience with Emailgistics. We're glad to hear that the platform's intuitive interface and practical features have helped in managing your high-volume shared inbox effectively.

Leon N.

Hire Manager

Enterprise (> 1000 emp.)

12/18/2025

"It's a Game Changer"

5/5

What do you like best about Emailgistics?

Simply put, it's been a game-changer for our team.

From the get-go, the efficiency improvements have been remarkable. The way Emailgistics organises and prioritises emails has streamlined our workflow and saved us countless hours that we would have otherwise spent sorting through our inboxes. The software's intuitive design and user-friendly interface have made implementation straight forward and it's incredibly easy for everyone to get on board and start reaping the benefits immediately.

One of the standout features has been the ability to automate email assignments and track responses. This has not only reduced the manual workload but also ensured that no email slips through the cracks, enhancing our overall responsiveness and customer satisfaction.

Moreover, the detailed analytics and reporting tools have provided valuable insights into our email handling processes, enabling us to identify areas for further improvement and optimise our performance continuously.

Emailgistics provide excellent customer support, with a team available at all times to advise on how best to use the software.

Emailgistics has significantly boosted our productivity and efficiency, and I couldn't be more pleased with the results. I highly recommend it to any team looking to enhance their email management capabilities. Review collected by and hosted on G2.com.

What do you dislike about Emailgistics?

Nothing so far, Emailgistics has managed to easily deliver on everything we hoped for and then plenty of extras we never knew we needed. Review collected by and hosted on G2.com.

Response from Richard Gratto of Emailgistics

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We are thrilled to hear that Emailgistics has had such a positive impact on your team's efficiency and productivity. It's great to know that our software's intuitive design and automation features have streamlined your workflow and enhanced your overall responsiveness. We appreciate your recommendation and are committed to providing excellent customer support to ensure you continue to benefit from Emailgistics.

Michael G.

Assistant Team Leader

Small-Business (50 or fewer emp.)

9/8/2026

"Effortless Email Dissemination with Replies Routed Back"

4.5/5

What do you like best about Emailgistics?

It’s dissemination of email to a range of people and the fact replies go back to them. Review collected by and hosted on G2.com.

What do you dislike about Emailgistics?

I wish it had a priority routing feature from the inbox. It also has issues with dividing emails easily. Review collected by and hosted on G2.com.

Response from Richard Gratto of Emailgistics

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Thank you for sharing your positive experience with Emailgistics. We understand your desire for a priority routing feature and easier email division, we have a couple of items on the way that can help with this, in addtion you can also explore our tag priority feature and custom rules section to help get the right email to the right people. We're pleased to hear that Emailgistics has saved you time by automating email sharing and review processes.

Verified User in Hospital & Health Care

Enterprise (> 1000 emp.)

8/24/2026

"OK"

3.5/5

What do you like best about Emailgistics?

We have to use it because the company bought it Review collected by and hosted on G2.com.

What do you dislike about Emailgistics?

The rules suddenly stop working, even though the internet is working fine in our company. There should be a customer service WhatsApp number Review collected by and hosted on G2.com.

Response from Richard Gratto of Emailgistics

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Thanks for taking the time to share this, and we're sorry it's been a frustrating experience.

On support: we don't offer a WhatsApp line, but our team is easy to reach and happy to help. You can email support@emailgistics.com, use the Contact Us form at emailgistics.com/contact-us, or call us toll-free at 1-888-502-1250.

On the rules: when routing doesn't behave the way you expect, we'd want to look at it with you directly. It's usually quick to sort out once we can see the setup. Reach out through any of the options above and we'll get it working the way it should.

If you would like to reach out to me directly, please send me an email: rick@emailgistics.com and I will be happy to jump on a teams call and take a look at the rules in your Emailgistics set up.

Susan A.

Small-Business (50 or fewer emp.)

4/14/2026

"Efficient Email Routing, Slightly Slower Speed"

4.5/5

What do you like best about Emailgistics?

I like that Emailgistics keeps all of the emails organized. It's really helpful that all of the emails are routed to the appropriate person. The initial setup was pretty easy, which made transitioning to using it smoother. Review collected by and hosted on G2.com.

What do you dislike about Emailgistics?

The speed is slower than the legacy product, Emailtopia. When you archive or move an email it takes seconds to do whereas before it used to be more instantaneous. Review collected by and hosted on G2.com.

Response from Richard Gratto of Emailgistics

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Thank you for sharing your positive experience with Emailgistics. We're pleased to hear that the initial setup was smooth for you and that it has been helpful in organizing your emails. We apologize for any inconvenience caused by the slower speed, please reach out to support@emailgistics.com if the slowness issue continues in the mailbox, our team will be happy to assist in assuring this doesnt continue to happen.

Verified User in Wholesale

Mid-Market (51-1000 emp.)

6/23/2026

"Organized Shared Mailbox Email Distribution That Keeps Workloads Balancedd"

5/5

What do you like best about Emailgistics?

It’s great for distributing emails in a shared mailbox so the workload stays balanced. Everything feels very organized, and finding specific emails using the Conversation ID is especially convenient. Review collected by and hosted on G2.com.

What do you dislike about Emailgistics?

Once emails are removed from the shared mailbox, they’re no longer viewable. Review collected by and hosted on G2.com.

Response from Richard Gratto of Emailgistics

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Hi there, thanks for taking the time to review Emailgistics. It's great to hear that the email distribution is keeping your workload balanced, and that the Conversation ID makes finding specific threads easy. That kind of organization is exactly what we're built for.

On emails no longer being viewable once they leave the shared mailbox, there's an important distinction worth sharing. Emailgistics doesn't remove emails from your mailbox. Where an email lives, and whether it's permanently deleted, is controlled on the Microsoft 365 side rather than by Emailgistics. If an email is permanently deleted in Outlook, that's an Outlook behaviour and it applies regardless of Emailgistics.

If the goal is to keep finished emails out of the active view but still accessible, the approach we'd recommend is using the Emailgistics archive option. That moves completed emails into the archive folder of the shared mailbox, so they stay searchable and viewable instead of cluttering the team folder.

We'd love to understand your exact workflow so we can point you to the right setup. Please reach out to us at customersuccess@emailgistics.com and we'll walk through it with you.

Thanks again for the review.

Verified User in Building Materials

Mid-Market (51-1000 emp.)

6/23/2026

"Great Email Conversation Tracking, but Missing Real-Time Updates, Templates, and Signatures"

2.5/5

What do you like best about Emailgistics?

tracking of emails that helps see all customer conversations Review collected by and hosted on G2.com.

What do you dislike about Emailgistics?

no real-time tracking and no ability to use templates or individual signatures. this is likely because of lack of the v3 plugin Review collected by and hosted on G2.com.

Response from Richard Gratto of Emailgistics

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Hi there, thanks for taking the time to share your thoughts. It's good to hear that tracking conversations and keeping a chronological record of customer correspondence has been useful for your team.

One clarification on templates: they're available in both the V2 and V3 add-in, so you can start using them right away. They just need to be set up in the Admin Centre first, and then your team will see them in Outlook. I've linked our intro to templates lesson here to walk you through it.

On real-time tracking, Emailgistics reporting gives you live insight into mailbox activity, including response times, time to close, current open emails and much more. The live Dashboard updates every minute, so you get real-time metrics as your team works.

We'd be glad to help you get both templates and the Dashboard set up on your end. Just email us at customersuccess@emailgistics.com and we'll take care of it.

Thanks again for the review, and I hope we can connect soon.

See how Emailgistics improved

Verified User in Machinery

Small-Business (50 or fewer emp.)

1/22/2026

"I Can See the Potential"

4/5

What do you like best about Emailgistics?

I like the ability to have more visibility of emails. It enables us to be able to easily provide coverage in the absence of a team member. I also like the ability to develop KPI's with the use of the dashboard. This enables to better understand the needs of our business. Review collected by and hosted on G2.com.

What do you dislike about Emailgistics?

I don’t like the setup process. Given the large number of accounts we have and the complexity of how they’re managed, it takes an excessive amount of time to set up the rules so they filter to the appropriate party. This likely wouldn’t be as much of an issue for a company with fewer customers, or for teams whose account handling is more straightforward. For us, I can easily see it taking months before it’s operating as intended and serving its intended purpose. Review collected by and hosted on G2.com.

What problems is Emailgistics solving and how is that benefiting you?

With Emailgistics, we no longer need access to every employee’s mailbox in the department just to provide backup coverage. Our customers now email one central location, which makes it much easier for us to support each other when someone is absent or overwhelmed. It also allows us to finally put some KPIs in place. With the ability to run reports and review the dashboard, we’ll have a clearer understanding of how quickly we turn around our different types of emails. Review collected by and hosted on G2.com.

Response from Richard Gratto of Emailgistics

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Thank you for sharing your feedback! We're glad to hear that Emailgistics is providing you with more visibility of emails and helping you develop KPIs. We understand your concerns about the setup process and we're constantly working to improve the user experience. We appreciate your patience as we strive to make the setup process more efficient for all our customers.

Verified User in Information Technology and Services

4/17/2026

"The Type A Holy Grail"

5/5

What do you like best about Emailgistics?

Everything about it... A dream come true Review collected by and hosted on G2.com.

What do you dislike about Emailgistics?

Absolutely nothing. I LOVE Emailgistics! Review collected by and hosted on G2.com.

What problems is Emailgistics solving and how is that benefiting you?

Emailgistics has completely transformed our workflow by finally solving our service ticketing issues; before Emailgistics, we were drowning in a chaotic mailbox where things got lost or duplicated, but now every single request is tracked, assigned, and organized perfectly, turning our previous struggle into a seamless system that provides total accountability for our service team. Review collected by and hosted on G2.com.

Response from Richard Gratto of Emailgistics

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Thank you for your glowing review! We are thrilled to hear that Emailgistics has been a dream come true for you and has completely transformed your workflow. It's fantastic to know that our solution has provided you with a seamless system and improved accountability for your team. If you ever have any questions or need assistance, please don't hesitate to reach out. We are here to help and support you every step of the way.