eFACiLiTY Features
Platform (18)
Mobile User Support
Allows software to be easily used on multiple mobile devices include phone and tablet devices.
Customization
Allows users to customize chat colors, text, logos, and branding.
User, Role, and Access Management
Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.
Integration
Integrates with other customer service software to improve support and enhance functionality
Reporting
Provides analytics tools that reveal important business metrics and track progress
Dashboards
Displays important metrics relating to performance
Customization
Allows administrators to customize to accommodate their unique processes. Includes ability to create custom objects, fields, rules, calculations, and views.
Integration APIs
Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc with other software applications.
Internationalization
Enables users to view and transact business with the same content in multiple languages and currencies.
User, Role, and Access Management
Grant access to select data, features, objects, etc. based on the users, user role, and groups.
Performance
Is consistently available (uptime) and allows users to complete tasks reliably.
Mobility
Is accessible from a mobile device and by users on the go.
Reporting
Provides analytics tools that reveal important business metrics and track progress.
Dashboards
Creates dashboards to track information like open positions, current headcount, and recruiting pipeline.
Reporting and Dashboards
Access pre-built and custom reports and dashboards.
User, Role, and Access Management
Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.
Performance and Reliability
Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond to an action they took.
Scalability
Allows administrator to easily add employees and grow payroll process as their company grows.
Ticket and Case Management (8)
Ticket Creation User Experience
User Experience of creating and submitting a ticket
Ticket Response User Experience
User Experience of responding and receiving a response
Workflow
Route tickets based on values of fields, changes to ticket status and time based conditions
Automated Response
Respond to common requests with standard reply
SLA Management
Offers tools for managing and tracking service-level agreements (SLAs)
Attachments/Screencasts
Documents and files can be attached to the ticket to communicate with customer issues/resolutions
Ticket Collaboration
Share and collaborate on tickets with multiple customer service representatives
Customer/Contact Database
Central repository for account and contact information
Communication Channels (5)
Customer Portal
Allows fully customizable portal for customer to enter tickets, provide feedback and communicate with service agents
Email to Case
Ability for customer service agents to communicate via email and email conversations are automatically tracked in ticket
Live Chat Support
Ability for customer service agents to communicate with customers via live chat to solve problems live
Social Media Integration
Integration to social networks such as Twitter and Facebook to allow customers and agents to communicate via social networks
Voice
Make and receive calls directly in the application. Track and record calls for analysis.
Core HR (6)
Organization Management
Organizes employees in an org structure that can be used throughout the application for reporting, permissions, etc.
Time, Attendance, and PTO
Tracks time, attendance, paid time-off (PTO), sick time, schedules, and other workforce-related information.
Expense Management
Contains functionality for employees to submit expenses reports and track reimbursments
Salary Structures
Manages position descriptions and pay grades/structures for each role
Compliance
Helps protect risk areas by ensuring compliance standards are met through tracking and reporting
Benefits Administration
Enables employees to manage their benefit plans by viewing plans, make changes during open enrollement, and for life event changes. Employers can report and manage payroll deductions based on selected plan options
Employee Self Service (3)
Web Portal
Allows employees to access current and past pay stubs, W-2 forms, and additional salary information.
Benefits Manager
Allows employees to answer or update questions pertaining to benefits and receive information about benefit providers.
Mobile
Allows employees to view pay stub and W-2 information via a smartphone app or mobile optimized website.
Administration (9)
Payroll Entry
Allows administrator to enter payroll for all employees based on salary or total hours worked.
Time Off Accrual
Calculation and tracking of sick and vacation days.
Direct Deposit
Automatically deposits paychecks into employees' bank accounts.
Expense Reimbursement
Allows administrator to reimburse employees for business-related purchases.
Pre-tax Deductions
Automatically deducts wages for health care, 401(k) plans, etc. from paychecks.
Wage Garnishment
Allows administrator to set up for wage garnishments to be deducted automatically from employers' paychecks.
Approvals
Administrator can submit payroll approval request and the approver can approve, deny, or re-assign it to the appropriate approver.
Check/W-2 Printing
Allows administrators to print valid paychecks and W-2 forms.
Check/W-2 Delivery
Sends printed checks to administrator to distribute to employees.
Taxes (3)
Tax Calculation
Calculates taxes due and may include resources or tools for federal and state tax compliance.
Tax Filing
Files payroll tax forms automatically for federal, state, and local taxes.
Automatic Tax Payment
Allows payroll vendor, via power of attorney, to make electronic payments of withheld taxes to government.
Integration (7)
API / Integration
Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc with other software applications.
Time Tracking Integration
Enables administrator to import hours from time tracking systems.
Accounting Integration
Provides standard integration with third party accounting software.
Core HR Integration
Provides standard integration with third party core HR software.
ERP
Provide integration with ERP systems
CAD & PLM
Provide integration with CAD and PLM software
Accounting
Provide integration with accounting solutions
CMMS Platform Features (10)
Work Order Management
Corrective and preventative maintenance work orders can be easily created, edited, or cloned within the system. Work orders are able to be prioritized, scheduled, tracked, and reported to align with maintenance workflows.
Preventative Maintenance (PM)
Preventative maintenance work order scheduling can be automated and triggered based on a series of factors, including date, time, alarms, meter readings, and specified event occurances.
Predictive Maintenance (PdM)
Monitor enterprise equipment and assets with either built-in data analysis tools or integrated third-party applications to streamline preventative maintenance efforts.
Materials Management
Organize maintenance, repairs, and operations (MRO) materials within a built-in database, and coordinate materials inventory and purchase requests.
Equipment Breakdown Reports
Access historical records of equipment performance statistics and generate new reports using equipment data to identify underlying equipment issues.
Approval Management
Create approval workflows to streamline the approval of work order or material purchase requests.
Task Templates
Maintain re-usable task templates for preventative and unscheduled work orders. Organize these templates into task libraries that are easily accessible and can be cloned or edited as needed.
Compliance Auditing
Track maintenance documentation to ensure compliance with Occupational Safety and Health Administration (OSHA) and ISO standards. Manage material safety data sheets (MSDS) and other critical safety instructions within a central repository, and track employee training certifications.
Vendor Management
Submit RFPs / RFQs to vendors, communicate terms, and track and manage vendor performance within the system.
Reporting & Dashboards
Visualize maintenance data and KPIs using built in dashboards, and create custom reports around equipment, assets, work orders, and more.
Facility Management Platform Features (10)
Maintenance Planning
Based on 10 eFACiLiTY reviews. Schedule and assign maintenance work orders to engineers or technicians from within the system. Work orders can be prioritized according to a series of predetermined factors in order to streamline operations.
Facility Inventory Management
Track material, equipment, and inventory usage across facilities. Record historical usage data, supplier information, and estimated replacement costs. 10 reviewers of eFACiLiTY have provided feedback on this feature.
Space Planning
Provide information detailing how the space inventory in a building is used, what assets currently occupy that space, and how the assets are arranged in order to optimize the management of space inventory. This feature was mentioned in 10 eFACiLiTY reviews.
Move Management
Coordinate employee and asset moves, adds, and changes (MAC) to reduce associated costs and minimize organizational disruption This feature was mentioned in 10 eFACiLiTY reviews.
Vendor Management
Source vendors and contractors through a centralized directory within the system. Submit RFPs / RFQs to vendors, communicate terms, and track and manage vendor performance. This feature was mentioned in 10 eFACiLiTY reviews.
Service Request Portal
Respond to and manage facility reservations and maintenance requests submitted through a centralized web portal. This feature was mentioned in 10 eFACiLiTY reviews.
Green Building Operations
Monitor energy and water usage in buildings, use energy usage data to generate actionable reports, and forecast the performance of "green" initiatives to reduce energy costs, greenhouse gas emissions, and other associated waste.
Reporting & Dashboards
Visualize facility data and KPIs using built in dashboards, and create custom reports around facility usage statistics.
Facility Document Storage
Maintain a central online repository for facility documentation, such as lease documents, that is easily accessible by facility management personnel.
Mobile Field Access
Facilitate maintenance planning and task completion with mobile access to facility management tools.
Automation (1)
Process Automation
Automate processes and eliminate errors associated with requesting, approving, and tracking paid and unpaid time off.
Logistics (3)
Dashboards & Reporting
Analytical and reporting tools that provide visibility into labor cost and enable data-driven decisions.
Data Collection
Labor data collection options include web, mobile, and hardware.
Lanuguage Options
Provide multiple language options for a global user base.
Management (10)
Schedule Creation Tools
Tools that help in scheduling and shift creation and management.
Schedule Management
Tools that manage vacation, holidays, absences, breaks, and overtime.
Employee Leave Management
Manage employee's eligibility for paid and unpaid leave based on criteria including vacation, sick time and more.
User Access
Grant access to select features and data based on the users' role, both internally and externally.
User Role Access
Provides employees self service access and managers a centralized view.
Employee Information
Ability to manage employee information.
Employee Information Automation
Automate employee promotions and position changes and company policy changes.
Workflows
Include workflows to assign tasks, monitor work in progress, and for approvals.
Cost Control
Monitor spend and expenses at every phase of the project and compare with budgets.
Documents
Maintain a repository of documents related to the product, such as technical specifications or contracts
Monitoring (6)
Regulations Enforcement
Enforce federal, state, and organization regulations.
Compliance Monitoring
Monitor and maintain compliance.
Integration
Provide integrations with payroll software.
Use
Monitor asset use across multiple locations and keep history.
Reliability
Track asset reliability data such as downtime or idle time.
Risk
Identify various types of risks such as non-compliance or safety violations.
Planning (3)
Budgeting
Provide templates to create budgets for project or portfolio of projects.
Scope
Define the scope of the project to determine and document project goals.
Schedule
Create schedules for operations that need to be performed at each stage of the project.
Platform Basics (7)
Visitor Check-In
Allows guests to check-in using the platform's built-in dashboard.
Mail Management
Provides delivery management resources to help manage incoming and outgoing mail, such as delivery notifications, package delivery photos and a log of delivered mail.
Visitor Database
Allow users to track on-site visitors, previous visits, and provides visitor log insights.
Reports & Analytics
Using the database of visitor information, provide insights into regular visitors and their frequency of visits to plan for future arrival. Plus enable access for certain admin in case of audits, emergency, or checking anomalies.
Blacklist Screenings
Cross-check visitor information with resitrcited visitor lists both with the building, nationally and internationally to ensure no dangerous visitors are allowed on the premises.
Badge Issuance
Scan faces or IDs for issuing approved visitor badges. Store photo information in database for record keeping.
Automation
Automate manual tasks such as visitor arrival and departure notifications, and contact information autofilling.
Platform Data (4)
Automation
Automates manual tasks such as visitor arrival and departure notifications, guest badge printing and contact information autofilling.
Analytics
Allows users to track on-site visitors previous visits and future visits and provides visitor log insights.
Visitor Logs
Allows users to screen incoming vistiors, add flagged visitors to watchlists and get notified of when a flagged visitor enters the facility.
Dashboard
Provides a dashboard with check-in and check-out capabilities and visitor logs.
Platform Interoperability (2)
Notifications
Sends a notification to users of a visitors arrival and departure.
Hardware
Works with hardware, such as iPads, for an interactive representation of the platform that is easy to use by visitors.
Platform Additional Functionality (1)
Integration
Integrates with related tools that simplify platform management and usage.
Asset Definition (4)
Asset Register
Create a list of all the assets owed by a company.
Relationships
Define relationships between various types of assets.
Costs
Identify the value of each asset and keep it up to date.
Types
Define and manage linear assets, facilities, and fixed assets
Asset Tracking (3)
Location
Track asset locations using GIS and GPS technology.
Status
Monitor the status of multiple types of assets.
History
Maintain a history of adjustments made to assets.
Inventory (3)
Locations
Track inventory of assets accross multiple locations.
Spare Parts
Manage the inventory of spare parts needed for maintenance.
Valuation
Calculate the value of the inventory of assets and spare parts.
Depreciation (4)
Methods
Support multiple depreciation methods such as straight-line and annuity.
Asset Value
Calculate the value of assets at each stage of their lifecycle.
Taxes
Manage tax deductions and capital allowances for fixed assets.
Decomissioning
Track the costs of retiring assets when they become obsolete.
Maintenance (6)
Inspections
Plan inspections to monitor the status or equipment and fixed assets.
Planning
Schedule maintenance activities based on asset type, usage, and warranties.
Predictive
Provide features for predictice maintenance operations.
Corrective
Allows users to perform corrective maintenance activities.
Unplanned
Ability to manage unplanned maintenance tasks.
Optimization
Identify opportunities to optimize asset use and maintenance operations.
Field Service (3)
Planning
Assign human and material resources to maintance tasks.
Tracking
Monitor field activities such as installation, maintenance, or callibration.
Client Communications
Allows field workers and their supervisors to communicate with customers.
Contract & Warranty (3)
Contracts
Define and manage maintenance contracts for various types of assets.
Warranties
Manage warranties, related maintenance operations, and costs.
SLAs
Comply with the service level agreements (SLAs) included in contracts.
Analytics (3)
Dashboards
Deliver dashboards that display KPIs and live data.
Performance
Analyze performance for individual assets, by category or location.
Forecasting
Predict future trends and risks that may impact asset performance.
Resource Management (3)
Thresholding
Allows preset and custom thresholds to be determined for legal emission levels, and generates alerts when legal limits are exceeded.
Emissions Monitoring
Monitors levels of various emissions and pollutants in either real-time or through manual updating.
Sample Tracking
Stores emission sample data to monitor resource usage and quality over time.
Compliance Management (4)
Inspections
Coordinates site inspection workflow and scheduling for compliance purposes.
Audit Trail
Records historical data around previous resource emission audits, and analyzes trends over time.
Compliance Plans
Assists with building and storing mandatory compliance plans that adhere to standards like SWPP, HMBP, and SPCC.
Site Maps
Stores layout maps for each site to help inspectors.
Administrative (3)
Dashboards and KPIs
Provides a central dashboard to analyze data and monitor compliance health.
Reporting
Offers standard and ad hoc report templates to demonstrate sustainability data trends over time.
Device Integration
Integrates with hardware tools that capture resource usage and emission level data.
Facility Booking (5)
Desk Booking
Allows users to select and reserve desks for a specified period of time
Meeting Room Booking
Allows users to select and reserve meeting rooms for a specified period of time
Common Space Booking
Allows users to select and reserve shared/common spaces for a specified period of time
Team Booking
Allow users to book desks on behalf of others
Real-Time Availability
Provides real-time availability so users can see which spaces are available at any given moment, allowing them to book desks or rooms on demand
Office Maps (3)
Interactive Office Maps
Provides interactive maps to assist employees in navigating the office space
Employee Locator
Provides an updated view of who is in the office and which spaces they have booked, allowing colleagues to easily find one another
Team Neighborhoods
Provides users with the ability to book spaces within a designated neighborhood to allow teams to sit together
Workplace Analytics (6)
Space Usage
Allows administrators to measure demand and utilization of the office space
Trends & Preferences
Provides administrators with the tools to analyze employee trends and preferences in the workplace, providing useful data for space planning and layout
Forecasting
Provides administrators utilization forecast reports, allowing users to adapt and prepare for future space needs
Space Usage
Allow administrators to measure demand of the space and utilization of the workspace.
Trends & Preferences
Analyzes employee trends and preferences of working environment in the workplace, providing useful data for space planning and layout.
Forecasting
Generates utilization forecast reports on future space needs.
Administrative Tools (6)
Compacity Planning
Allows administrators to set capacity limits for a variety of spaces to ensure workplace safety
Meeting Cancellation Protection
Ability to implement a check-in feature to release meeting rooms in the event that a meeting is cancelled or the room is no longer needed
Amenity Labels
Ability to label spaces with available amenities, such as equipment, so users can book appropriate spaces for their needs
Service Request Portal
Respond to and manage property maintenance requests submitted through a centralized web portal.
Capacity Planning
Allow administrators to set capacity limits for a variety of spaces to ensure workpalce safety.
Reporting & Dashboards
Visualize property data and KPIs using built in dashboards and create custom reports around property usages statitiscs.
Space and Facility Management (4)
Facility Inventory Management
Track equipment, inventory, assets and resources across all buildings.
Booking Systems Integrations
Integrate with other forms of facility, asset or space management software platforms.
Space Planning
Provide information on how space inventory in a building is used, what assets currently occupy that space, and how the assets are arranged in order to optimize the management of space inventory.
Maintenance Planning
Schedule and assign maintenance work orders to facility workers from within the system.Work orders can be submitted and prioritized in according to most essential operations.
Seating Options (4)
Amenities
Filters desks based on user-designated amenities, such as restrooms, windows, and nearby meeting rooms.
Automatic Grouping
Automatically allocates adjacent seats to employees who work together on a team.
Predefined Neighborhoods
Allows administrators to create neighborhoods, keeping departments and teams together in a designated space, limiting desk booking options based on these parameters.
Recurring Reservations
Enables users to schedule recurring desk reservations
Tech Stack (4)
Moble App Offering
Offers a mobile app for users to book desks on the go
Employee Communications Integrations
Integrates with employee communications software, such as Slack or Microsoft Teams.
Calendar Integrations
Integrates with calendar software (e.g., Google, Microsoft, Outlook)
SSO Compatible
Integrates with a company's SSO (single sign-on) system.
Generative AI (12)
AI Text-to-Image
Provides the ability to generate images from a text prompt.
AI Text-to-Speech
Simulates human-like speech from text inputs.
AI Text-to-3D
Provides the ability to generate 3D renderings from a text prompt.
AI Image-to-Text
Converts images into a textual description, identifying key elements.
AI Text-to-Image
Provides the ability to generate images from a text prompt.
AI Text-to-Speech
Simulates human-like speech from text inputs.
AI Image-to-Text
Converts images into a textual description, identifying key elements.
AI Text-to-3D
Provides the ability to generate 3D renderings from a text prompt.
AI Text Generation
Allows users to generate text based on a text prompt.
AI Text Summarization
Condenses long documents or text into a brief summary.
AI Text Summarization
Condenses long documents or text into a brief summary.
AI Text Summarization
Condenses long documents or text into a brief summary.
Additional Functionality - Visitor Management (4)
NDA & Contract Signing
Depending on the needs of the business, there can be NDAs and contacts provided if there is the need for a higher level of security.
Integrations with Relevant Software
integrate with Vaccine Tracking software and other relevant security software for extra security measures.
Hardware Integration
Can integrate with hardware like kiosks, tablets, PC, or Macs for visitor check in purposes.
Multi-lingual Support
Allow the capability of multiple languages to be accessed when a visitor is looking to log in in theri native language, whether domestically or abroad.
Agentic AI - Integrated Workplace Management Systems (IWMS) features (6)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Agentic AI - Help Desk (3)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Agentic AI - Visitor Management (1)
Decision Making
Makes informed choices based on available data and objectives
Agentic AI - Space Management (2)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Cross-system Integration
Works across multiple software systems or databases
Agentic AI - Facility Management (1)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Agentic AI - Enterprise Asset Management (EAM) (1)
Cross-system Integration
Works across multiple software systems or databases
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Technology Glossary Features
View definitions of the features and discover new technology terms.
SLA management is the process of ensuring that all the services and procedures of a business align with the service level agreement (SLA). Learn more about why SLA management is essential, the benefits it offers, and which best practices are appropriate for it.
Move management or relocation management is the process of moving an employee to a new location within the organization or to a different geographic location. Learn more about move management, the best practices, and how HR teams can optimize their existing relocation processes with relocation management software.
Maintenance planning is the process used to identify and resolve maintenance problems. Learn more about maintenance planning, the best practices to follow, and how businesses can develop an effective maintenance plan.
Work order management is the process of creating, implementing, and tracking work in industries such as manufacturing, retail, utilities, or construction.
Wage garnishment can take its toll not only on employees but also on employers. Learn more about wage garnishment, how it can impact a business, and what to do if an employee receives a garnishment of their wages.
Materials management plays a valuable role in a company’s supply chain management process. Learn more about materials management, how it can benefit production flow, and how to implement it in an inventory structure.


