--- title: eesel AI Reviews meta_title: 'eesel AI Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 19 reviews by the users' company size, role or industry to find out how eesel AI works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 19 scale: '5' date_modified: '2026-08-07' parent_category: name: Generative AI url: https://www.g2.com/categories/generative-ai --- # eesel AI Reviews **Vendor:** eesel **Category:** [AI Chatbots Software](https://www.g2.com/categories/ai-chatbots) **Average Rating:** 4.6/5.0 **Total Reviews:** 19 ## About eesel AI An agent, copilot, or chat bot that can be integrated into many platforms to provide easy and instant answers to any questions. Trusted by over 2000 companies big and small. With a 1-click set up, train eesel on your help center, Google Docs, Confluence, Notion, Sharepoint, and any other app. Let eesel automatically jump in and answer questions in your Slack or Microsoft Teams. No more awkward DMs or clunky doc search. Automatically draft responses for your support team - or even fully take care of Tier 1 tickets. It seamlessly integrates with Intercom, Zendesk or any other help desk. Share eesel with a link, or embed it on your website so customers can chat with it directly. You have full control over branding and appearance. ## eesel AI Pros & Cons **What users like:** - Users find eesel AI to be **intuitive and easy to use** , simplifying integration and customization for all skill levels. (6 reviews) - Users appreciate the **seamless integrations** of eesel AI, efficiently connecting with various tools to enhance productivity. (4 reviews) - Users find eesel AI to be **intuitive and easy to use** , even for those new to artificial intelligence. (4 reviews) - Users praise the **excellent customer support** from eesel AI, appreciating quick responses and personalized solutions for their needs. (3 reviews) - Users find the **easy setup** of Eesel AI extremely convenient, enabling quick testing and efficient integration capabilities. (3 reviews) - Accessibility (1 reviews) - Users love the **quick access** to organized documents with eesel AI, saving time in finding necessary information. (1 reviews) - Free Services (1 reviews) - Helpful (1 reviews) - Implementation Ease (1 reviews) **What users dislike:** - Users feel the **cost is high** , which may limit accessibility despite the product's benefits. (1 reviews) - Users feel the service is **expensive** , although it offers useful features for sending data to bots via email. (1 reviews) - Users express a need for **better language support** , particularly highlighting the lack of German localization. (1 reviews) - Users experience **poor customer support** , often waiting several business days for responses to their inquiries. (1 reviews) - Users find **usage limitations** in Eesel AI due to the inability to edit responses and cumbersome tabbing. (1 reviews) ## eesel AI Reviews ### 1. User-Friendly with Strong Integration Features **Rating:** 4.0/5.0 stars **Reviewed by:** Jayanth J. | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2026 **What do you like best about eesel AI?** I like eesel AI's easy-to-use interface that's very intuitive. The team is very responsive with assistance and support, which is great. I also appreciate that the setup was quite easy and very smooth with low friction. What stands out is the usage fee model instead of a fixed subscription, which is great as we scale. Eesel AI gives us control over how the tool is responding, managing the system prompt, and configuring integrations like HubSpot and Slack. The chat bubble for in-app support is also a useful feature. **What do you dislike about eesel AI?** I think some aspects of the overall interface, like the colors, the graphics, and the streaming, could be improved. These are minor UI developments, which we have also noticed during our trial are getting better. Another aspect is the need for control and visibility for users over exact support threads and understanding gaps in the knowledge bank. **What problems is eesel AI solving and how is that benefiting you?** eesel AI offers a usage fee model, which helps as we scale, and control over tool responses by managing the system prompt and configuring integrations. ### 2. Good support during onboarding **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2026 **What do you like best about eesel AI?** Support at onboarding Pricing seems to be simple **What do you dislike about eesel AI?** Not quite easy until everything is running, but there is good support. **What problems is eesel AI solving and how is that benefiting you?** Customer inquiries via Freshdesk ### 3. Eesel is an awesome way to start using AI support **Rating:** 4.0/5.0 stars **Reviewed by:** Richard . | Lead support, Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2025 **What do you like best about eesel AI?** Eesel is highly customizable. for this means i can have our AI assistant do some complex tasks with relative ease. I was able to make AI consistently debug DNS issues for example. Also integrating into our Zendesk was super easy and 'just works'. amazing. **What do you dislike about eesel AI?** For me in Europe the only actual downside is the timezone difference. This means that sometimes the wait for an answer is long. Still totally reasonable but something to consider. **What problems is eesel AI solving and how is that benefiting you?** Eesel is helping me create an ai agent and chatbot our customers actually want to use ### 4. Very easy to integrate, many options **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2025 **What do you like best about eesel AI?** Its easy to integrate the many places where knowledge exists like Notion, Zendesk, Website, Shopify, and its also easy to manage multiple brands! The bot also answers very well most of the time. **What do you dislike about eesel AI?** The support reply time. When we are debugging or have questions its a bit slow to get support because of the timezone difference and maybe they are also a small team. When they reply however they take our matters very seriously which is a huge upside! **What problems is eesel AI solving and how is that benefiting you?** Enabling AI capabilites inside Zendesk ### 5. The most human non-human bot **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2025 **What do you like best about eesel AI?** Easy to get started and train the AI on our business to give informed replies to customers and visitors **What do you dislike about eesel AI?** Not enough integrations available and sometimes there is slow response time on their team when help is needed **What problems is eesel AI solving and how is that benefiting you?** Less burden on our customer support team by giving answers quickly to repetitive questions such as "where is my order?" - [View eesel AI pricing details and edition comparison](https://www.g2.com/products/eesel-ai/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+17%3A19%3A18+-0500&secure%5Bsession_id%5D=e26f1386-55af-4486-b946-794b50707677&secure%5Btoken%5D=b63970dedc9fa38872d7bcceb1868c5a27b2bf69f7cd71bb5b7eacdeb75736ed&format=llm_user) ## eesel AI Integrations - [Fin](https://www.g2.com/products/fin/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [Notion](https://www.g2.com/products/notion/reviews) ## eesel AI Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Additional Functionality** - Code Generation - Text to Image - Generative AI - API - Natural Language Processing - Virtual Characters and Avatars - Content Generation - Personalization and Recommendation - Conditional Generation - Transformer Model - Automated Image & Video Editing - Interactive and Co-Creative Systems - Text Summarization - Data Augmentation - Variation Autoencoder Models - Adversarial Training - Transfer Learning and Fine-tuning - Simulation and Scenario Generation - Creative Design - AI Copilot - Prompt Engineering - Foundation Model **Core Conversational Capabilities - AI Chatbots** - Controlled LLM Response Generation - Context Maintenance Within Sessions - Natural Language Understanding & Intent Inference **Data** - Reliability - Data Security **Interaction** - Complex Query Handling - Natural Conversation - Understanding - Feedback Management - Customizability - Multi-Channel Management - Communication Management - Workflow Management - Email Management - Knowledge Base Management **Task & Flow Management - AI Chatbots** - Scripted Dialogue & Decision Tree Support - Fallback Responses for Unknown Queries **Learning** - User Interaction Learning - Error Learning **Deployment & Embedding - AI Chatbots** - API Access for Business System Integration - Web Widget & SDK Embedding **Content Generation** - Creativity - Content Accuracy **Admin & Configuration - AI Chatbots** - No-Code Conversation Design **System** - API Flexibility - Update Frequency and Utility - Cross-Platform Compatibility - Software Integration - Third-Party Integrations **Agentic AI - AI Chatbots** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Decision Making **Monitoring & Improvement - AI Chatbots** - Feedback-Driven Response Optimization **Reliability & Safety - AI Chatbots** - Guardrails & Content Controls **Additional Functionality** - Autoresponders - Configurable Workflow - Natural Language Processing - Customizable Branding - Sentiment Analysis - Real-Time Analytics - Pre-Configured Bot - Activity Dashboard - Live Chat - Real-Time Monitoring - Code-free Development - Reporting & Statistics - Speech Recognition - Drag & Drop - Reporting/Analytics - Generative AI - Customer Service Analytics - Chatbot - Intent Recognition - Lead Capture - Multi-Channel Communication - Search/Filter - Visual Analytics - AI Copilot - Chat/Messaging - CRM - Chat Transcript - Performance Metrics - Contextual Guidance - Natural Language Search - Monitoring - Speech Synthesis - Real-Time Notifications - Customer Database - API - For Developers - Customer Segmentation - Alerts/Escalation - Engagement Tracking ## Top eesel AI Alternatives - [Notion](https://www.g2.com/products/notion/reviews) - 4.6/5.0 (12,449 reviews) - [ClickUp](https://www.g2.com/products/clickup/reviews) - 4.6/5.0 (13,065 reviews) - [Apollo.io](https://www.g2.com/products/apollo-io/reviews) - 4.7/5.0 (9,392 reviews)