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They are very responsive, especially when support tickets are submitted. Their Knowledge Base is robust and in-depth, I can easily find helpful resources. Once familiar with the Builder, many process are simple and I love being able to see the changes I've made in real time. There are many options and room for creativity to best fit my company's needs. The academy is a fantastic learning tool. I also like being able to track internal and customer use within the Builder. Review collected by and hosted on G2.com.
The integration has not been particularly smooth. We will need to revisit this again. When deploying updates in the Builder, the process can be slow going and I have to refresh the screen repeatedly. Some of our processes were deployed to Production by EasySend before being tested properly which led to a number of errors and delay in implementation. Getting to implementation took longer than anticipated. A client tried to use the link sent via journey sender and couldn't complete due to errors. This was after rigorous testing and weeks of use with no problems. I have no idea why this client experienced errors. Review collected by and hosted on G2.com.
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