# Best Genesys AppFoundry Marketplace

  *By [Nana Serwah Nkrahene](https://research.g2.com/insights/author/nana-nkrahene)*

   The Genesys AppFoundry Marketplace category features applications that offer services from advanced analytics to CRM integrations and workforce engagement tools. These solutions aim to improve customer interactions, optimize contact center operations, and enrich the agent experience by seamlessly connecting with Genesys products. Key features include real-time data synchronization, customizable reporting, API integration, and user-friendly interfaces to simplify complex customer journey processes. Products in this category can all be found in the Genesys AppFoundry Marketplace.

To qualify for inclusion in the Genesys AppFoundry Marketplace category, a product must:

- Be available for purchase or integration through the Genesys AppFoundry Marketplace
- Provide functionality that enhances or integrates with Genesys Cloud CX or related systems
- Offer features that improve customer service operations, such as automation, data integration, or enhanced communication capabilities





## Category Overview

**Total Products under this Category:** 215


## Trust & Credibility Stats

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 5,100+ Authentic Reviews
- 215+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.


## Best Genesys AppFoundry Marketplace At A Glance

- **Best Free Software:** [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews)


---

**Sponsored**

### Cobrowse.io

Cobrowse is a collaborative browsing solution, designed to augment remote sales and support engagements with real-time human interaction. With Cobrowse, agents can offer tailored guidance to customers as they navigate any of your digital channels, on desktop and mobile, across the web or native iOS and Android mobile applications. The same powerful suite of tools is available for both web and mobile co-browsing: - Laser pointer - Annotation - Remote Control - Full Device Screen Share - Agent Present Mode With Universal Co-browsing, agents can stay in contact with customers as they browse third-party content, websites, and applications. The full suite of agent tools remains available across third-party content, allowing agents to provide personalized guidance throughout the customers’ digital journey. Seamless integration with enterprise CRM and CX solutions enables agents to escalate complex sales and support tickets to a collaborative browsing session without leaving the host interface. A range of flexible session initialization options and a fully customizable UI make the transition frictionless and provide a consistently branded experience across all channels. Current integrations include: - Salesforce - Genesys - Zendesk - Talkdesk - Intercom - Freshworks Cobrowse prioritizes data security, with compliant data redaction a key differentiator for businesses that deal with sensitive or private customer data. Private-by-default functionality means no images, text, or other content will be displayed unless specifically added to the allowlist, maintaining compliance with strict data protection regulations. For auditability, you can record every action the customer and agent take during a co-browsing session. Session replays provide an accurate, tamper-proof record of every interaction, which can be used for dispute resolution, to understand better how users navigate your digital platforms, or to improve agent training. For the ultimate in security, the same Cobrowse software that runs in the cloud is also available for enterprises to self-host in their cloud accounts, run in their on-premises data centers, or even deploy to air-gapped, protected networks. Proven to enhance customer and agent satisfaction, Cobrowse is trusted by businesses worldwide that prioritize customer service excellence. Co-browsing is used widely within remote sales and support environments to efficiently resolve complex enquiries and provide outstanding service when customers need it most.



[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=2450&secure%5Bdisplayable_resource_id%5D=2450&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=2450&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=126970&secure%5Bresource_id%5D=2450&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fgenesys-appfoundry-marketplace&secure%5Btoken%5D=f5806b273236fe0bfddea475e4acb98eae571c2356f380e196718ff18e3b5fe5&secure%5Burl%5D=https%3A%2F%2Fcobrowse.io%2F&secure%5Burl_type%5D=company_website&secure%5Bvisitor_segment%5D=180)

---

## Top-Rated Products (Ranked by G2 Score)
### 1. [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews)
  The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels. Automate Successful Outcomes Simplify how you connect with customers across channels. With smart automation across the entire customer journey, you can use data and insights gained to take the right action at the right time to create the best outcomes. With an all-in-one suite of digital capabilities in Genesys Cloud CX, call center employees and customers can engage in seamless conversations across digital channels like chat, email, text and social media. Enhance the customer experience with bots and predictive artificial intelligence (AI) and route to a human call center agent when customers have more complex needs. Innovate at Scale Give your employees and call center agents the information they need in a tool built to drive engagement, improve customer interactions and boost your team’s performance. Reimagine Experiences that Matter Use Genesys Cloud CX as an all-in-one cloud call center application and easily extend the suite with hundreds of packaged integrations. Take full advantage of the composable customer experience platform with third-party integrations and applications so you can reach customers any moment, on any channel. Genesys is redefining the customer experience with innovative call center software. Our award-winning Genesys Cloud CX deploys in days, is intuitive to use and innovates with upgrades each week. With real-time dashboards, simple management tools and analytics, Genesys Cloud CX provides the insights you need to run your business. And you’ll take your contact center and CX strategy into tomorrow — no matter where your agents are located or which channels they handle.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 1,448

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 8.9/10)
- **Ease of Admin:** 8.5/10 (Category avg: 8.7/10)
- **Ease of Setup:** 8.4/10 (Category avg: 8.6/10)
- **Ease of Use:** 8.9/10 (Category avg: 8.6/10)


**Seller Details:**

- **Seller:** [Genesys](https://www.g2.com/sellers/genesys)
- **Company Website:** https://www.genesys.com
- **Year Founded:** 1990
- **HQ Location:** Menlo Park, CA
- **Twitter:** @Genesys (32,257 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/601919/ (8,509 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Case Advocate, Manager
  - **Top Industries:** Information Technology and Services, Financial Services
  - **Company Size:** 46% Mid-Market, 40% Enterprise


#### Pros & Cons

**Pros:**

- Ease of Use (144 reviews)
- Features (103 reviews)
- Reliability (79 reviews)
- Efficiency (74 reviews)
- Intuitive (62 reviews)

**Cons:**

- Limited Features (58 reviews)
- Missing Features (55 reviews)
- Complexity (44 reviews)
- Inadequate Reporting (38 reviews)
- Learning Curve (38 reviews)

### 2. [Tenfold](https://www.g2.com/products/tenfold/reviews)
  Tenfold’s next-generation SaaS CTI solution lets you easily integrate your existing telephony platforms with your CRM. With Tenfold, you can enable complete data capture by auto-logging of calls to your CRM; uplevel your customer experience with an agent screen pop that immediately IDs the customer and surfaces the relevant context; and compress agent workflows to drive additional productivity. Tenfold works with dozens of cloud and on-premise telephony providers (Avaya, Genesys, Cisco, RingCentral, Nice InContact, etc) and most market-leading CRMs (Salesforce, MS Dynamics, ServiceNow, Zendesk, Netsuite, Sugar, Bullhorn, and Tier 1). Since we use your existing phone system, there are no extra or variable charges. The breadth of integrations gives you the freedom to change your underlying stack over time without having to compromise the agent experience or the quality of data you capture.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 167

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.9/10)
- **Ease of Admin:** 8.5/10 (Category avg: 8.7/10)
- **Ease of Setup:** 9.0/10 (Category avg: 8.6/10)
- **Ease of Use:** 9.3/10 (Category avg: 8.6/10)


**Seller Details:**

- **Seller:** [LivePerson](https://www.g2.com/sellers/liveperson)
- **Year Founded:** 1995
- **HQ Location:** New York, NY
- **Twitter:** @LivePerson (10,794 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/164748/ (1,190 employees on LinkedIn®)
- **Ownership:** NASDAQ: LPSN

**Reviewer Demographics:**
  - **Who Uses This:** Business Account Manager, Account Executive
  - **Top Industries:** Internet, Marketing and Advertising
  - **Company Size:** 42% Mid-Market, 30% Enterprise


#### Pros & Cons

**Pros:**

- Accuracy of Information (1 reviews)
- Call Management (1 reviews)
- CRM Integration (1 reviews)
- Integrations (1 reviews)
- Salesforce Integration (1 reviews)

**Cons:**

- Limited Features (1 reviews)
- Not Intuitive (1 reviews)
- Screen Issues (1 reviews)
- Slow Loading (1 reviews)
- Slow Performance (1 reviews)

### 3. [Lightico](https://www.g2.com/products/lightico/reviews)
  🛑For consumer-focused businesses that need FAST signatures, ID Verification, eForms & more. ⭐ Highest eSign completion rate in the market. ⭐ Instantly collect eSignatures, ID, eForms, supporting documents, payments, in any channel. ⭐ With ad-hoc documents, pre-formatted templates, and document workflows. ⭐ Via Text/SMS or email (eliminate needless 'envelope' expense)- get e-Signatures on the spot. ⭐ Use through an API or stand alone. Integrations include Salesforce, Glia, Sapiens, NICE, Genesys, Talkdesk, Amdocs, Microsoft Dynamics, ZOHO, Zapier. ⭐ Bank grade security & compliance (HiPAA, ISO27001, eIDAS, eSign Act, SOC2,PCI-DSS...) Watch what one of our customers has to say here: https://www.youtube.com/watch?v=iqIbACPsnrY


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 322

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 8.9/10)
- **Ease of Admin:** 9.1/10 (Category avg: 8.7/10)
- **Ease of Setup:** 9.1/10 (Category avg: 8.6/10)
- **Ease of Use:** 9.5/10 (Category avg: 8.6/10)


**Seller Details:**

- **Seller:** [Lightico](https://www.g2.com/sellers/lightico)
- **Year Founded:** 2014
- **HQ Location:** New York, NY
- **Twitter:** @lightico (2,744 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/13200839/ (121 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** sales advisor, sales
  - **Top Industries:** Telecommunications, Financial Services
  - **Company Size:** 61% Enterprise, 26% Mid-Market


### 4. [Jabra Headsets And Speakerphones](https://www.g2.com/products/jabra-headsets-and-speakerphones/reviews)
  Provide your customers with an exceptional experience while equipping your agent with intelligent audio solutions from Jabra. Our fully-integrated solution for Genesys Cloud increases agent productivity and improves the overall customer experience.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 30

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.9/10)
- **Ease of Admin:** 8.3/10 (Category avg: 8.7/10)
- **Ease of Setup:** 9.6/10 (Category avg: 8.6/10)
- **Ease of Use:** 9.9/10 (Category avg: 8.6/10)


**Seller Details:**

- **Seller:** [Jabra](https://www.g2.com/sellers/jabra)
- **Year Founded:** 1869
- **HQ Location:** Copenhagen, DK
- **Twitter:** @jabra_us (14,827 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/jabra/ (1,921 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Information Technology and Services
  - **Company Size:** 42% Enterprise, 33% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (1 reviews)
- Features Variety (1 reviews)

**Cons:**

- Poor Customer Support (1 reviews)

### 5. [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews)
  Qualtrics XM for Customer Experience is the customer experience product used by the world's most iconic brands to immediately surface customer friction and guide frontline teams in the moment to better serve clients. Drive company-wide improvement—across processes, products, and digital properties—to increase customer lifetime value. Frontline Care (TM) uses omnichannel analytics and AI-powered automation to deliver powerful, personalized recommendations for every customer straight to your frontline customer care teams so you can increase usage, drive upsell, and reduce churn. Leverage our Frontline Digital (™) Product to analyze customer journeys so you can step in at the right time to remove friction or redirect users to a better experience. Understand digital customer behavior through session replays and frustration detection like rage clicks and mouse thrashing. Use Frontline Locations (™) to compile online reviews within the same platform so you can connect the dots between channels and get a bird’s eye view across the end-to-end customer experience. Bring together feedback from your customers with the voice of your frontline employees and make sense of it all in seconds with our AI-powered platform. Qualtrics is used by teams, departments, and entire organizations to manage the four core experiences of business—customer, product, employee, and brand—on one platform. Over 13,500 enterprises worldwide, including more than 85 percent of the Fortune 500, rely on Qualtrics to consistently build products that people love, create more loyal customers, develop a phenomenal employee-centric culture, and build iconic brands.


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 724

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 8.9/10)
- **Ease of Admin:** 7.9/10 (Category avg: 8.7/10)
- **Ease of Setup:** 7.6/10 (Category avg: 8.6/10)
- **Ease of Use:** 8.4/10 (Category avg: 8.6/10)


**Seller Details:**

- **Seller:** [Qualtrics](https://www.g2.com/sellers/qualtrics)
- **Company Website:** https://www.qualtrics.com
- **Year Founded:** 2002
- **HQ Location:** Provo, UT
- **Twitter:** @Qualtrics (42,174 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/314350/ (6,019 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Community Manager, Business Data Analyst
  - **Top Industries:** Information Technology and Services, Higher Education
  - **Company Size:** 52% Enterprise, 36% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (18 reviews)
- Analytics (14 reviews)
- Helpful (13 reviews)
- Feedback Management (9 reviews)
- Insights Generation (9 reviews)

**Cons:**

- Complexity (7 reviews)
- Improvement Needed (7 reviews)
- Limited Customization (7 reviews)
- Not Intuitive (7 reviews)
- Expensive (6 reviews)

### 6. [PowerBI for PureCloud](https://www.g2.com/products/powerbi-for-purecloud/reviews)
  Deliver actionable insights on your own terms with the Power BI connector for PureCloud. The Power BI Connector for PureCloud allows you to identify and take action leveraging your data from PureCloud.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 26

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.9/10)
- **Ease of Admin:** 8.9/10 (Category avg: 8.7/10)
- **Ease of Setup:** 9.2/10 (Category avg: 8.6/10)
- **Ease of Use:** 9.0/10 (Category avg: 8.6/10)


**Seller Details:**

- **Seller:** [Avtex](https://www.g2.com/sellers/avtex-9ccf6ee6-0884-4574-8f7b-b856ca229181)
- **Year Founded:** 1972
- **HQ Location:** Bloomington, MN
- **Twitter:** @avtex (1,136 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/avtex-solutions (174 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Accounting
  - **Company Size:** 46% Mid-Market, 31% Small-Business


### 7. [Microsoft Dynamics 365 Connector](https://www.g2.com/products/microsoft-dynamics-365-connector/reviews)
  The Dynamics Connector for PureCloud is the out-of-the-box solution to integrate all the PureCloud channels inside Microsoft Dynamics using the PureCloud Embeddable Framework. This solution allows having PureCloud embedded inside Dynamics so always visible and accessible whatever interaction is managed by the agent.


  **Average Rating:** 4.2/5.0
  **Total Reviews:** 24

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 7.0/10 (Category avg: 8.9/10)
- **Ease of Admin:** 8.7/10 (Category avg: 8.7/10)
- **Ease of Setup:** 8.3/10 (Category avg: 8.6/10)
- **Ease of Use:** 8.4/10 (Category avg: 8.6/10)


**Seller Details:**

- **Seller:** [Softphone.it](https://www.g2.com/sellers/softphone-it)
- **Year Founded:** 2004
- **HQ Location:** Milano, IT
- **Twitter:** @softphone (106 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/softphone-ai/ (33 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 38% Small-Business, 33% Enterprise


### 8. [SuccessKPI](https://www.g2.com/products/successkpi/reviews)
  An AI-powered operating system for high-performing contact centers that delivers insights, action and automation. Complete BI reporting, AI-powered Quality Management, WFM, speech and text analytics, agent automation, and more. - Unified visibility and control: See what’s happening across channels, teams, systems, and workflows in one place, so nothing important is hidden and nothing critical is left unmanaged. - Insight that leads directly to action: Move beyond dashboards and reports to insights that tell you what to do next, who should do it, and where to focus to improve outcomes. - Tools to improve people and processes at scale: Identify coaching opportunities, process breakdowns, and automation candidates across thousands of agents without adding manual effort. - Built for enterprise complexity and regulation: Designed to work inside large, regulated environments with the security, governance, and flexibility enterprise teams require. Rather than monitoring 3-5% of sampled calls, SuccessKPI allows you to monitor 100% of customer contacts allowing companies to catch problems, identify upsell opportunities, and reduce agent churn. Our customers report an average of 10% improvement in NPS. Business Intelligence: Unify CX & EX data across every channel and tool into a single, secure foundation. Measure and improve your customer experience with BI for contact centers. Speech and Text Analytics: Surface real-time insights, anomalies, and signals from every customer interaction with AI-powered speech, text and sentiment analysis. Real-Time Agent & Supervisor Assist: Deliver next-best actions and guidance to agents, and empower supervisors with powerful real-time capabilities. Quality Monitoring: Save time, improve agent performance, and mitigate compliance risks by modernizing your quality management. Supercharge your experience with AI-powered evaluations and scoring. Workforce Management: Forecast interactions, automatically generate schedules, and gain the ability to monitor in real-time giving insight to everyone from the agent to the supervisor. Playbook Builder: Bring powerful AI to life in the most flexible and robust action platform available for contact centers. Put insights to action instantly and achieve better outcomes. Last-Mile Connectivity: Detect, act, and automate resolution of last-mile connectivity issues before they escalate. Keep a pulse on tech problems that plague remote agents such as desktop, network, and headset issues that create bad CX from what should have been successful interactions.


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 78

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 8.9/10)
- **Ease of Admin:** 8.3/10 (Category avg: 8.7/10)
- **Ease of Setup:** 8.6/10 (Category avg: 8.6/10)
- **Ease of Use:** 8.5/10 (Category avg: 8.6/10)


**Seller Details:**

- **Seller:** [SuccessKPI](https://www.g2.com/sellers/successkpi)
- **Company Website:** https://successkpi.com/
- **Year Founded:** 2017
- **HQ Location:** Chantilly, US
- **Twitter:** @successkpi (72 Twitter followers)
- **LinkedIn® Page:** http://www.linkedin.com/company/successkpis (169 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Consumer Services, Information Technology and Services
  - **Company Size:** 57% Mid-Market, 21% Enterprise


### 9. [ZOHO CRM CONNECTOR](https://www.g2.com/products/zoho-crm-connector/reviews)
  The Zoho CRM Connector for Genesys Cloud is the out-of-the-box solution to integrate the Genesys Cloud voice channel inside Zoho CRM using the Embeddable Framework.


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 21

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.9/10)
- **Ease of Admin:** 8.8/10 (Category avg: 8.7/10)
- **Ease of Setup:** 8.3/10 (Category avg: 8.6/10)
- **Ease of Use:** 8.8/10 (Category avg: 8.6/10)


**Seller Details:**

- **Seller:** [Softphone.it](https://www.g2.com/sellers/softphone-it)
- **Year Founded:** 2004
- **HQ Location:** Milano, IT
- **Twitter:** @softphone (106 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/softphone-ai/ (33 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Information Technology and Services
  - **Company Size:** 48% Small-Business, 38% Mid-Market


### 10. [Poly](https://www.g2.com/products/poly/reviews)
  Plantronics and Polycom are relaunching as Poly to focus on providing collaboration and communication tools for the modern workspace. Poly will focus on the human experience of communications and collaboration. Meet Poly and see how the latest Contact Center and Customer Care offerings help to deliver the best customer experience.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 15

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 8.9/10)
- **Ease of Admin:** 8.6/10 (Category avg: 8.7/10)
- **Ease of Setup:** 9.0/10 (Category avg: 8.6/10)
- **Ease of Use:** 9.7/10 (Category avg: 8.6/10)


**Seller Details:**

- **Seller:** [HP](https://www.g2.com/sellers/hp)
- **HQ Location:** Palo Alto, CA
- **Twitter:** @HP (1,094,790 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/5390798/ (138,959 employees on LinkedIn®)
- **Ownership:** HPQ
- **Total Revenue (USD mm):** $56,639

**Reviewer Demographics:**
  - **Company Size:** 42% Enterprise, 37% Small-Business


#### Pros & Cons

**Pros:**

- Features Variety (1 reviews)
- Speed (1 reviews)
- Voice Quality (1 reviews)

**Cons:**

- Slow Loading (1 reviews)
- Update Issues (1 reviews)

### 11. [Teleopti WFM Integration](https://www.g2.com/products/teleopti-wfm-integration/reviews)
  Teleopti, a top, global provider of Workforce Management (WFM) software, offers a world-class WFM solution that is advanced, localized and efficient to use. As the largest “best-of-breed” vendor, Teleopti focuses on helping contact centers, back offices and retail stores improve customer service, employee satisfaction and profitability- Optimized, automated forecasting, scheduling and planning with cutting-edge features secure service levels and empower and engage employees.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 14

**User Satisfaction Scores:**

- **Ease of Setup:** 10.0/10 (Category avg: 8.6/10)
- **Ease of Use:** 9.4/10 (Category avg: 8.6/10)


**Seller Details:**

- **Seller:** [Verint](https://www.g2.com/sellers/verint)
- **Year Founded:** 1994
- **HQ Location:** Melville, New York
- **Twitter:** @Verint (7,748 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/verint (4,226 employees on LinkedIn®)
- **Ownership:** NASDAQ: VRNT

**Reviewer Demographics:**
  - **Top Industries:** Retail
  - **Company Size:** 57% Enterprise, 36% Mid-Market


### 12. [Appian](https://www.g2.com/products/appian/reviews)
  Appian is a software company that automates business processes. The Appian Platform includes everything you need to design, automate, and optimize even the most complex processes, from start to finish. The world's most innovative organizations trust Appian to improve their workflows, unify data, and optimize operations—resulting in better growth and superior customer experiences. For more information, visit [www.appian.com](http://www,appian.com?utm_source=g2). [Nasdaq: APPN] ANALYST REPORTS Appian is proud to once again be named a Leader by Gartner for Enterprise Low-Code Application Platforms. Access report via: https://ap.pn/3d8RYQJ Appian, A Clear Leader in Nucleus Research’s 2020 Value Matrix for Low-Code Application Platforms. View report via: https://ap.pn/3jH7OmY


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 421

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.9/10)
- **Ease of Admin:** 8.4/10 (Category avg: 8.7/10)
- **Ease of Setup:** 8.5/10 (Category avg: 8.6/10)
- **Ease of Use:** 8.7/10 (Category avg: 8.6/10)


**Seller Details:**

- **Seller:** [Appian](https://www.g2.com/sellers/appian)
- **Company Website:** https://www.appian.com
- **Year Founded:** 1999
- **HQ Location:** McLean, Virginia
- **Twitter:** @Appian (16,319 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/8088/ (2,444 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Manager, Consultant
  - **Top Industries:** Financial Services, Banking
  - **Company Size:** 58% Enterprise, 28% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (38 reviews)
- Automation (29 reviews)
- Low Code (26 reviews)
- AI Technology (24 reviews)
- Artificial Intelligence (23 reviews)

**Cons:**

- Limited Features (15 reviews)
- Expensive (13 reviews)
- Limited Flexibility (12 reviews)
- Complexity (11 reviews)
- Limited Customization (11 reviews)

### 13. [ProcedureFlow](https://www.g2.com/products/procedureflow/reviews)
  ProcedureFlow is a reimagined knowledge base. It makes the most complicated information easy and intuitive to create, maintain and use, even in highly regulated and complicated industries. By providing every employee with the exact information they need to handle any scenario, employees can be confident in their abilities from day one on the job. ProcedureFlow allows organizations to leverage the knowledge and expertise of their top performers, and put it into the hands of every employee, improving quality and consistency. This allows organizations to transform traditional classroom training to “learning by doing”, creating a more motivating and engaging environment for employees.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 42

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.9/10)
- **Ease of Admin:** 9.8/10 (Category avg: 8.7/10)
- **Ease of Setup:** 9.8/10 (Category avg: 8.6/10)
- **Ease of Use:** 9.7/10 (Category avg: 8.6/10)


**Seller Details:**

- **Seller:** [ProcedureFlow](https://www.g2.com/sellers/procedureflow)
- **Year Founded:** 2015
- **HQ Location:** Saint John, NB
- **Twitter:** @ProcedureFlow (358 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/9425110/ (70 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Information Technology and Services, Telecommunications
  - **Company Size:** 50% Mid-Market, 33% Enterprise


### 14. [Shelf](https://www.g2.com/products/shelf-shelf/reviews)
  Shelf is a modern knowledge platform that helps on-demand businesses improve service and increase productivity with fast, helpful answers to customer and employee questions. Shelf's MerlinAI listens for questions and instantly suggests the best answers in search, self-service portals, web forms, chat, CRM, support apps, and contact center platforms. Identify gaps between questions and answers with Shelf analytics and automate content publishing to every channel. Rated #1 for ease of use.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 135

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 8.9/10)
- **Ease of Admin:** 9.5/10 (Category avg: 8.7/10)
- **Ease of Setup:** 9.6/10 (Category avg: 8.6/10)
- **Ease of Use:** 9.4/10 (Category avg: 8.6/10)


**Seller Details:**

- **Seller:** [Shelf](https://www.g2.com/sellers/shelf)
- **Company Website:** https://shelf.io
- **HQ Location:** Stamford, CT
- **Twitter:** @shelf_io (1,225 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/10614850/ (227 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Financial Services, Consumer Services
  - **Company Size:** 57% Mid-Market, 28% Enterprise


#### Pros & Cons

**Pros:**

- Ease of Use (2 reviews)
- AI Features (1 reviews)
- AI Technology (1 reviews)
- Artificial Intelligence (1 reviews)
- Centralization (1 reviews)

**Cons:**

- Editing Difficulties (1 reviews)
- Editing Limitations (1 reviews)
- Inefficiency (1 reviews)
- Inefficient Search (1 reviews)
- Inefficient Search Function (1 reviews)

### 15. [Stripe - Custom Data Actions](https://www.g2.com/products/stripe-custom-data-actions/reviews)
  Collection of Stripe custom Data Actions expand the functionality of Genesys Cloud.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 13

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.9/10)
- **Ease of Admin:** 8.3/10 (Category avg: 8.7/10)
- **Ease of Setup:** 9.2/10 (Category avg: 8.6/10)
- **Ease of Use:** 9.2/10 (Category avg: 8.6/10)


**Seller Details:**

- **Seller:** [AppFoundry Community](https://www.g2.com/sellers/appfoundry-community-65d394f8-9adb-49ab-a02d-d2f1252b9d30)
- **Year Founded:** 2015
- **HQ Location:** N/A
- **Twitter:** @appfoundrybe (246 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/appfoundry/about/ (10 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 69% Small-Business, 15% Enterprise


#### Pros & Cons

**Pros:**

- Ease of Use (2 reviews)
- Data Visibility (1 reviews)
- Easy Integrations (1 reviews)
- Integrations (1 reviews)
- Navigation Ease (1 reviews)

**Cons:**

- Poor Customer Support (2 reviews)

### 16. [Zendesk - Custom Data Actions](https://www.g2.com/products/zendesk-custom-data-actions/reviews)
  Collection of Zendesk custom Data Actions expand the functionality of Genesys Cloud's Architect flows.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 13

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 8.9/10)
- **Ease of Admin:** 9.8/10 (Category avg: 8.7/10)
- **Ease of Setup:** 9.8/10 (Category avg: 8.6/10)
- **Ease of Use:** 9.3/10 (Category avg: 8.6/10)


**Seller Details:**

- **Seller:** [AppFoundry Community](https://www.g2.com/sellers/appfoundry-community-65d394f8-9adb-49ab-a02d-d2f1252b9d30)
- **Year Founded:** 2015
- **HQ Location:** N/A
- **Twitter:** @appfoundrybe (246 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/appfoundry/about/ (10 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Financial Services
  - **Company Size:** 69% Mid-Market, 15% Enterprise


### 17. [Google Analytics & AdWords Integration By Outleads - For Marketers](https://www.g2.com/products/google-analytics-adwords-integration-by-outleads-for-marketers/reviews)
  Outleads is the only call analytics solution that integrates with every Genesys inbound product including GME, GVP, all Cloud solutions, as well as chat, text, and e-mail. We offer unmatched customization & seamless implementation at the most competitive cost and scale - guaranteed.


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 11

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.9/10)
- **Ease of Admin:** 7.5/10 (Category avg: 8.7/10)
- **Ease of Setup:** 6.7/10 (Category avg: 8.6/10)
- **Ease of Use:** 7.9/10 (Category avg: 8.6/10)


**Seller Details:**

- **Seller:** [Outleads](https://www.g2.com/sellers/outleads)
- **Year Founded:** 2013
- **HQ Location:** New York City, NY
- **Twitter:** @Outleads (159 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/outleads (6 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 64% Small-Business, 27% Enterprise


### 18. [Oracle Engagement Cloud Connector](https://www.g2.com/products/oracle-engagement-cloud-connector/reviews)
  The Oracle Engagement Cloud Connector for Genesys Cloud is the out-of-the-box solution to integrate all the Genesys Cloud channels inside Oracle Engagement Cloud (also known as Oracle Fusion) using the Genesys Cloud Embeddable Framework. This solution allows having Genesys Cloud embedded inside Oracle Engagement Cloud so always visible and accessible whatever interaction is managed by the agent.


  **Average Rating:** 4.2/5.0
  **Total Reviews:** 11

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.9/10)
- **Ease of Admin:** 8.8/10 (Category avg: 8.7/10)
- **Ease of Setup:** 7.5/10 (Category avg: 8.6/10)
- **Ease of Use:** 8.9/10 (Category avg: 8.6/10)


**Seller Details:**

- **Seller:** [Softphone.it](https://www.g2.com/sellers/softphone-it)
- **Year Founded:** 2004
- **HQ Location:** Milano, IT
- **Twitter:** @softphone (106 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/softphone-ai/ (33 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 50% Small-Business, 33% Enterprise


### 19. [Brightmetrics](https://www.g2.com/products/brightmetrics/reviews)
  Brightmetrics is a robust analytics platform designed to elevate contact center performance through actionable insights. Our solution simplifies data extraction and visualization, enabling businesses to make informed decisions quickly, improving customer experiences, and driving ROI. The Brightmetrics Difference: Key Features User-Friendly Interface: Ensures easy adoption across all skill levels Rapid Deployment: Minimizes downtime for quick value realization Real-Time & Historical Analytics: Customizable dashboards and in-depth reports for comprehensive performance tracking Advanced Analytics Tools: Analyze call patterns, agent performance, and customer interactions Omnichannel Integration: Seamlessly connects with leading contact center platforms Brightmetrics empowers contact centers to make data-driven decisions, enhancing agent performance and customer satisfaction while streamlining operations. Our quick implementation and user-friendly design ensure rapid benefits realization, leading to significant cost savings and revenue growth. By optimizing resources and improving efficiency, Brightmetrics delivers a swift return on investment, enabling contact centers to handle higher volumes and operate at peak performance.


  **Average Rating:** 4.9/5.0
  **Total Reviews:** 130

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.9/10)
- **Ease of Admin:** 9.4/10 (Category avg: 8.7/10)
- **Ease of Setup:** 9.2/10 (Category avg: 8.6/10)
- **Ease of Use:** 9.2/10 (Category avg: 8.6/10)


**Seller Details:**

- **Seller:** [Brightmetrics](https://www.g2.com/sellers/brightmetrics)
- **Year Founded:** 2010
- **HQ Location:** Petaluma, California
- **Twitter:** @brightmetrics (354 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/brightmetrics/ (17 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Hospital & Health Care, Medical Practice
  - **Company Size:** 56% Mid-Market, 24% Small-Business


#### Pros & Cons

**Pros:**

- Customization (1 reviews)
- Ease of Use (1 reviews)
- Insights (1 reviews)
- Intuitive (1 reviews)
- Reporting (1 reviews)

**Cons:**

- Difficult Learning (1 reviews)
- Difficult Setup (1 reviews)
- Learning Curve (1 reviews)

### 20. [Google Analytics / AdWords Integration By Outleads (Contact Centers)](https://www.g2.com/products/google-analytics-adwords-integration-by-outleads-contact-centers/reviews)
  Outleads is the only call analytics solution that integrates seamlessly with any Genesys inbound solution, including GME, GVP, all cloud products, as well as chat and e-mail. The integration delivers web session data captured by Google Analytics and AdWords to contact center agents, enhancing the customer experience.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 9

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.9/10)
- **Ease of Admin:** 8.3/10 (Category avg: 8.7/10)
- **Ease of Setup:** 8.6/10 (Category avg: 8.6/10)
- **Ease of Use:** 8.6/10 (Category avg: 8.6/10)


**Seller Details:**

- **Seller:** [Outleads](https://www.g2.com/sellers/outleads)
- **Year Founded:** 2013
- **HQ Location:** New York City, NY
- **Twitter:** @Outleads (159 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/outleads (6 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 67% Small-Business, 33% Mid-Market


#### Pros & Cons

**Pros:**

- Tools (3 reviews)
- Customer Support (2 reviews)
- Ease of Use (2 reviews)
- Analytics (1 reviews)
- Data Visibility (1 reviews)

**Cons:**

- Inaccurate Data Analysis (2 reviews)
- Export Issues (1 reviews)

### 21. [Google Cloud Agent Assist](https://www.g2.com/products/google-cloud-agent-assist/reviews)
  Google Cloud's Agent Assist is an AI-powered solution designed to enhance customer service operations by providing real-time support and guidance to customer care representatives. By leveraging machine learning, Agent Assist analyzes ongoing conversations and offers contextually relevant suggestions, enabling agents to resolve customer inquiries more efficiently and accurately. Key Features: - In-the-Moment Coaching and Assistance: Delivers contextual, step-by-step guidance during live interactions, improving response quality and reducing resolution times. - AI-Powered Training Simulations: Offers interactive simulations and personalized training, allowing new hires and less experienced staff to learn rapidly within a controlled environment. - Centralized Knowledge Base Access: Provides agents with AI-generated content from business and customer data sources, ensuring quick and accurate responses to customer queries. - Real-Time Transcription and Automated Summaries: Transcribes calls in real-time for agent reference and analysis, and automatically summarizes interactions, key takeaways, and next steps post-call, reducing after-call work time. Primary Value and Solutions: Agent Assist addresses common challenges in customer service by reducing operational costs, decreasing average customer hold times, and enabling agents to handle more conversations efficiently. It enhances customer satisfaction through consistent, high-quality responses and accelerates agent training by learning from high-performing agents. By integrating seamlessly with existing contact center systems, Agent Assist streamlines operations and scales effortlessly as businesses grow.


  **Average Rating:** 4.1/5.0
  **Total Reviews:** 20

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 6.7/10 (Category avg: 8.9/10)
- **Ease of Admin:** 7.2/10 (Category avg: 8.7/10)
- **Ease of Setup:** 7.6/10 (Category avg: 8.6/10)
- **Ease of Use:** 7.2/10 (Category avg: 8.6/10)


**Seller Details:**

- **Seller:** [Google](https://www.g2.com/sellers/google)
- **Year Founded:** 1998
- **HQ Location:** Mountain View, CA
- **Twitter:** @google (31,885,216 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/1441/ (336,169 employees on LinkedIn®)
- **Ownership:** NASDAQ:GOOG

**Reviewer Demographics:**
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 53% Small-Business, 31% Mid-Market


#### Pros & Cons

**Pros:**

- Artificial Intelligence (5 reviews)
- Communication (4 reviews)
- Ease of Use (4 reviews)
- Helpful (4 reviews)
- Customer Support (3 reviews)

**Cons:**

- Cost (3 reviews)
- Expensive (3 reviews)
- AI Limitations (2 reviews)
- Difficult Setup (2 reviews)
- Integration Issues (2 reviews)

### 22. [Capacity](https://www.g2.com/products/capacity-2026-04-15/reviews)
  LumenVox’s DNA is grounded in 20 years of voice technology and delivers the most comprehensive, cost-effective, and flexible speech offering. The company’s deep history in speech and voice technology enables companies to build voice experiences that not only understand what is being said, but also identify who is saying it. LumenVox is the only provider to give companies the flexibility and control they require to easily integrate applications in any environment – on-premise, multi-cloud or a hybrid model. In comparison to other speech providers, LumenVox can typically decrease the total cost of ownership (TCO) by as much as 35 percent. In addition, LumenVox can deploy new language models in an average of 60 days or less, where most providers require six months or more. ASR with Transcription is the cornerstone of the LumenVox software portfolio. LumenVox’s speech and voice software stack operates on a foundation of artificial intelligence and deep machine learning to deliver high performing future-proof speech technology. Powered by end-to-end deep neural networks, LumenVox’s ASR engine accelerates the ability to add new languages and dialects to serve a more diverse base of users. In conjunction with ASR, LumenVox offers Text-to-Speech (TTS) software to verbalize written text. This allows companies to turn chatbots into voicebots. Through LumenVox’s state-of-the-art toolset, companies can perform tuning and transcription–including parameter, grammar and version-upgrade testing–for any speech recognition application. The toolset helps customers avoid expensive, time-consuming professional services every time they need to augment their speech-enabled application. Customers who are on legacy ASRs can benefit from the toolset by having the ability to easily migrate their grammars and confidence values over to the LumenVox ASR.


  **Average Rating:** 4.2/5.0
  **Total Reviews:** 10

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.9/10)
- **Ease of Admin:** 9.6/10 (Category avg: 8.7/10)
- **Ease of Setup:** 8.3/10 (Category avg: 8.6/10)
- **Ease of Use:** 9.2/10 (Category avg: 8.6/10)


**Seller Details:**

- **Seller:** [Capacity](https://www.g2.com/sellers/capacity)
- **Year Founded:** 2017
- **HQ Location:** University City, Missouri
- **Twitter:** @GoCapacity (522 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/teamcapacity/ (630 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 50% Enterprise, 30% Mid-Market


### 23. [ServiceNow - Custom Data Actions](https://www.g2.com/products/servicenow-custom-data-actions/reviews)
  Collection of ServiceNow custom Data Actions expand the functionality of Genesys Cloud's Architect flows.


  **Average Rating:** 4.2/5.0
  **Total Reviews:** 6

**User Satisfaction Scores:**

- **Ease of Setup:** 8.3/10 (Category avg: 8.6/10)
- **Ease of Use:** 9.2/10 (Category avg: 8.6/10)


**Seller Details:**

- **Seller:** [AppFoundry Community](https://www.g2.com/sellers/appfoundry-community-65d394f8-9adb-49ab-a02d-d2f1252b9d30)
- **Year Founded:** 2015
- **HQ Location:** N/A
- **Twitter:** @appfoundrybe (246 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/appfoundry/about/ (10 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Information Technology and Services
  - **Company Size:** 50% Mid-Market, 50% Enterprise


### 24. [Amazon Polly](https://www.g2.com/products/amazon-polly/reviews)
  Amazon Polly is a fully managed service that converts text into lifelike speech, enabling developers to create applications that can "speak" in a natural and human-like manner. Utilizing advanced deep learning technologies, Amazon Polly supports a wide array of languages and offers numerous voices, allowing for the development of speech-enabled applications tailored to diverse audiences. This service is designed to enhance user engagement and accessibility across various platforms, including mobile applications, e-learning systems, and IoT devices. Key Features and Functionality: - Lifelike Voices: Amazon Polly provides a selection of voices that deliver natural-sounding speech, enhancing the user experience. - Customizable Output: Users can adjust speech output using Speech Synthesis Markup Language (SSML) tags to control aspects like pronunciation, volume, pitch, and speech rate. - Generative AI Capabilities: The service employs generative AI models to produce expressive and emotionally engaging speech, suitable for applications requiring a conversational tone. - Multilingual Support: With support for multiple languages and dialects, Amazon Polly enables the creation of applications that cater to a global audience. - Flexible Integration: The service offers APIs that can be seamlessly integrated into existing applications, facilitating quick deployment of voice-enabled features. Primary Value and User Solutions: Amazon Polly addresses the need for natural and engaging speech synthesis in applications, enhancing user interaction and accessibility. By providing high-quality, customizable, and multilingual voice options, it allows developers to create inclusive and immersive experiences. The service's scalability and cost-effectiveness make it suitable for a wide range of use cases, from interactive voice response systems to content narration, thereby solving the challenge of delivering human-like speech in digital applications.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 72

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.9/10)
- **Ease of Admin:** 8.8/10 (Category avg: 8.7/10)
- **Ease of Setup:** 8.9/10 (Category avg: 8.6/10)
- **Ease of Use:** 9.1/10 (Category avg: 8.6/10)


**Seller Details:**

- **Seller:** [Amazon Web Services (AWS)](https://www.g2.com/sellers/amazon-web-services-aws-3e93cc28-2e9b-4961-b258-c6ce0feec7dd)
- **Year Founded:** 2006
- **HQ Location:** Seattle, WA
- **Twitter:** @awscloud (2,223,984 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/amazon-web-services/ (156,424 employees on LinkedIn®)
- **Ownership:** NASDAQ: AMZN

**Reviewer Demographics:**
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 49% Small-Business, 32% Mid-Market


#### Pros & Cons

**Pros:**

- Quality (2 reviews)
- Voice Realism (2 reviews)
- Affordable (1 reviews)
- API Integration (1 reviews)
- Data Visibility (1 reviews)

**Cons:**

- Expensive (2 reviews)
- Cost Concerns (1 reviews)
- Error Handling (1 reviews)
- Limited Customization (1 reviews)
- Poor Documentation (1 reviews)

### 25. [Google Cloud Text-to-Speech](https://www.g2.com/products/google-cloud-text-to-speech/reviews)
  Google Cloud Text-to-Speech is a powerful API that transforms written text into natural-sounding speech, leveraging advanced AI technologies. Designed to enhance user interactions, it enables applications and devices to communicate with users through lifelike audio responses. This service is ideal for creating engaging voice user interfaces, improving accessibility, and personalizing user experiences across various platforms. Key Features: - Extensive Voice and Language Options: Offers over 380 voices across more than 75 languages and variants, including Mandarin, Hindi, Spanish, Arabic, and Russian, allowing for broad global reach. - High-Fidelity Speech Synthesis: Utilizes DeepMind's WaveNet technology to produce speech with humanlike intonation and naturalness, closely mimicking real human voices. - Custom Voice Creation: Enables the development of unique voices tailored to represent specific brands, ensuring consistency across all customer touchpoints. - Advanced Control with SSML: Supports Speech Synthesis Markup Language (SSML) for precise control over speech output, including adjustments to pitch, speaking rate, volume, and pronunciation. - Flexible Audio Output: Provides multiple audio formats such as MP3, Linear16, and OGG Opus, catering to diverse application requirements. Primary Value and Solutions: Google Cloud Text-to-Speech enhances user engagement by delivering high-quality, natural-sounding audio responses, making digital interactions more intuitive and accessible. It addresses the need for scalable and customizable speech synthesis in applications like virtual assistants, customer service bots, and content narration. By offering a wide range of voices and languages, along with the ability to create custom voices, it empowers businesses to deliver personalized and consistent auditory experiences to their users.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 145

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.9/10)
- **Ease of Admin:** 8.9/10 (Category avg: 8.7/10)
- **Ease of Setup:** 8.7/10 (Category avg: 8.6/10)
- **Ease of Use:** 9.0/10 (Category avg: 8.6/10)


**Seller Details:**

- **Seller:** [Google](https://www.g2.com/sellers/google)
- **Year Founded:** 1998
- **HQ Location:** Mountain View, CA
- **Twitter:** @google (31,885,216 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/1441/ (336,169 employees on LinkedIn®)
- **Ownership:** NASDAQ:GOOG

**Reviewer Demographics:**
  - **Who Uses This:** Software Engineer, Data Engineer
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 51% Small-Business, 29% Mid-Market


#### Pros & Cons

**Pros:**

- Voice Realism (3 reviews)
- Ease of Use (2 reviews)
- Natural Voices (2 reviews)
- API Integration (1 reviews)
- Cloud Storage (1 reviews)

**Cons:**

- Cost Concerns (1 reviews)
- Expensive (1 reviews)
- Language Processing (1 reviews)
- Limited Customization (1 reviews)
- Limited Features (1 reviews)



## Parent Category

[Marketplace Apps](https://www.g2.com/categories/marketplace-apps)