Dots Reviews & Product Details

Exceptional support and a platform that just works

What stands out most is how incredibly user-friendly the platform is.

We were able to onboard our existing data via a single CSV upload, and the interface makes managing global procurement and asset tracking intuitive rather than a chore. The integration with our HiBob was seamless, meaning I don't have to jump between tabs to keep track of new joiners.

Beyond the software, the customer service is unmatched. The support team isn't just responsive;

they are proactive. Whenever I’ve had a question about a shipment or a specific integration, they’ve jumped on it immediately—sometimes even involving their engineering team to solve niche issues for us. It feels like a partnership rather than just a vendor relationship. Review collected by and hosted on G2.com.

I really wish there was a native dark mode option for the interface. It would make working on the platform for long periods much easier on the eyes. Review collected by and hosted on G2.com.

I like how Dots makes it super easy to onboard our existing data to the system. The support and customer service teams are super helpful and proactive, and the user experience as an admin is great. Having one CSV file that I can drop everything into, just upload with a few clicks, and migrate almost all my data successfully is not a small feat. The support team was great in importing data via API even though it's usually out of scope, and they acted quickly to involve their engineering team to assist us. The initial setup was quick, and integrations with Jamf and HiBob went smoothly with help from Dots' engineering team to adjust permissions as needed. Review collected by and hosted on G2.com.

I would expect having a feature like SSO be available for license tiers below Enterprise. We're just missing the ability to enforce our users to connect via our IdP to Dots. In our aspect this is a basic security requirement. Review collected by and hosted on G2.com.

We don’t procure large volumes of hardware, but Dots works well for IT asset management. It gives a clear picture of who owns which device, current status, and history, without relying on spreadsheets. The system feels structured and reliable for day-to-day IT operations. Review collected by and hosted on G2.com.

Some procurement related features are more advanced than what we currently need, so not everything is used. Initial setup takes some time to understand, but after that it’s stable. Review collected by and hosted on G2.com.

The platform is intuitive and easy to use, and the customer support team is incredibly quick and efficient whenever we need help. It also integrated smoothly with our HR and IT management system, which made the overall setup and day-to-day use much easier. Review collected by and hosted on G2.com.

So far, I haven’t encountered any major downsides. Review collected by and hosted on G2.com.

The team is responsive and reliable. They have a great attitude and a strong support spirit.

The process is better to have the right fleet with fast response to our employees Review collected by and hosted on G2.com.

There’s no price estimate shown in the catalog; you only see it after you submit an order request. It’s not binding, but it’s still an extra step. Review collected by and hosted on G2.com.

I think the team at Dots is very helpful, polite, and easy to reach out to if you need them. I find their platform very user-friendly. Setting it up was very easy. Review collected by and hosted on G2.com.

Nothing to add Review collected by and hosted on G2.com.

They manage equipment onboarding for new joiners in a great way, making the whole process smooth and well organised. Review collected by and hosted on G2.com.

Sometimes there are unexplained delays in Deliveries Review collected by and hosted on G2.com.

The Asset management solution to including ordering globally. Making it a centralised place for all hardware procurement service. Review collected by and hosted on G2.com.

cost of delivery to locations from dots warehouse. Review collected by and hosted on G2.com.

First of all their ITAM platform is one of the best I ever seen, works flawlessly and help me keep on track with the whole company IT asset needs.

I have always struggled with the IT logistics part of my work, when it comes to dealing with vendors, tracking delivery and offboarding employees, spending days searching for the IT equitant they need to send back.

But since I have started working with Dots for the past few months I found the assets catalog a great tool for my IT procurement needs.

The delivery options are on spot, and worldwide shipping cover all my onboarding needs for a global company. Review collected by and hosted on G2.com.

I have encountered some bugs here and their but team is highly engaged in providing assistance, and I never had any issues that where not promptly addressed. Review collected by and hosted on G2.com.

It's so simple to use, everything seems very automatic and user-friendly. Seamless integration and very prompt and professional customer support. Some other notable features I can think of are the procurement catalogue (very versatile) and the options when it comes to product delivery. Review collected by and hosted on G2.com.

Nothing that comes to mind. The platofrm seems to work optimally. Review collected by and hosted on G2.com.