# Dots Reviews **Vendor:** Dots **Category:** [IT Asset Management Software](https://www.g2.com/categories/it-asset-management) **Average Rating:** 4.7/5.0 **Total Reviews:** 22 ## About Dots Dots is a cloud-based SaaS platform designed to automate IT logistics, addressing the entire lifecycle of IT assets. Its core focus is simplifying operations for IT, HR, and procurement teams, especially for remote-first companies. By integrating seamlessly with systems such as HRIS (Human Resource Information Systems) and MDM (Mobile Device Management), Dots reduces manual tasks and errors while improving operational efficiency. Key Features: Full Asset Lifecycle Management: Dots automates processes from procurement and onboarding to offboarding, including secure data wiping and sustainable practices like recycling or reselling assets. End-to-End IT Logistics Solution: Dots manages device procurement, storage, and deployment with global reach, supported by a multi-vendor logistics network. Real-Time Tracking: Dots provides visibility into asset locations and lifecycle statuses. Sustainability and Compliance: Dots encourages eco-friendly practices while ensuring secure management of IT assets. How It Works: Dots eliminates fragmented workflows by centralizing IT logistics. Teams benefit from automated processes for onboarding new employees, managing inventory, and offboarding, ensuring data security and compliance. The platform also handles vendor coordination, sourcing equipment tailored to specifications, and global delivery. Benefits: Efficiency: Dots reduces time spent on repetitive tasks, enabling teams to focus on strategic goals. Transparency: Dots offers detailed tracking and notifications, ensuring stakeholders remain informed. Scalability: Dots adapts to the needs of startups and enterprises, helping them to scale and supporting growth without logistical bottlenecks. Integration: Dots connects with existing platforms, creating a unified system for IT asset management and logistics. By using Dots, organizations can move beyond traditional, resource-intensive logistics processes, enabling smoother employee experiences and more sustainable operations. This makes it an ideal choice for businesses managing remote or decentralized teams. ## Dots Pros & Cons **What users like:** - Users commend Dots for their **responsive and proactive customer support** , enhancing the overall user experience significantly. (10 reviews) - Users rave about the **ease of use** of Dots, appreciating smooth onboarding and efficient integration processes. (7 reviews) - Users praise the **smooth integrations** with HR and IT systems, enhancing data onboarding and overall experience. (7 reviews) - Users commend Dots for its **exceptional support and user-friendly asset management platform** that enhances their procurement experience. (5 reviews) - Users value the **high product quality** of Dots, noting its reliable, efficient, and structured IT asset management capabilities. (4 reviews) - Intuitive (3 reviews) - Seamless Implementation (2 reviews) - Setup Ease (2 reviews) - User Interface (2 reviews) - Users love the **automation** of Dots, finding it user-friendly with seamless integration and excellent support. (1 reviews) **What users dislike:** - Users feel the lack of a **native dark mode** and essential features like SSO limits Dots' usability and security. (2 reviews) - Users find the **insufficient information** in Dots' catalog frustrating, as price visibility requires extra steps to obtain. (1 reviews) - Users experience **unexplained delays in deliveries** with Dots, impacting their overall satisfaction with the service. (1 reviews) - Users find the **initial setup challenging** , requiring time to understand before enjoying stable functionality. (1 reviews) - Users experience some **slow performance** with Dots, though it's gradually improving over time. (1 reviews) - Users note **software bugs** in Dots, but commend the team for their prompt assistance and resolution efforts. (1 reviews) ## Dots Reviews ### 1. Reliable Partner for Everyday IT Needs **Rating:** 5.0/5.0 stars **Reviewed by:** Shay F. | Senior Information Technology Manager, Enterprise (> 1000 emp.) **Reviewed Date:** February 24, 2026 **What do you like best about Dots?** I like working with Dots because they combine strong technical expertise with a practical, results-driven approach, making collaboration efficient and reliable. Their team is responsive, professional, and understands our needs, which helps us move projects forward smoothly. Overall, they feel like a true partner rather than just a vendor. Easy SSO intergratio. **What do you dislike about Dots?** While overall the experience with Dots has been very positive, there is always room to further streamline processes and communication as projects scale. That said, their team is open to feedback and consistently works to improve, which makes collaboration smooth and productive. **What problems is Dots solving and how is that benefiting you?** Dots helps us solve day-to-day technical and operational challenges by giving us reliable support when we need extra hands or expertise. It makes our work easier and faster, and lets our team stay focused on bigger priorities. Working with them feels smooth and natural, which makes a real difference. ### 2. Exceptional Support and a Platform That Just Works **Rating:** 5.0/5.0 stars **Reviewed by:** Izzy B. | IT Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** February 02, 2026 **What do you like best about Dots?** Exceptional support and a platform that just works What stands out most is how incredibly user-friendly the platform is. We were able to onboard our existing data via a single CSV upload, and the interface makes managing global procurement and asset tracking intuitive rather than a chore. The integration with our HiBob was seamless, meaning I don't have to jump between tabs to keep track of new joiners. Beyond the software, the customer service is unmatched. The support team isn't just responsive; they are proactive. Whenever I’ve had a question about a shipment or a specific integration, they’ve jumped on it immediately—sometimes even involving their engineering team to solve niche issues for us. It feels like a partnership rather than just a vendor relationship. **What do you dislike about Dots?** I really wish there was a native dark mode option for the interface. It would make working on the platform for long periods much easier on the eyes. **What problems is Dots solving and how is that benefiting you?** Dots is solving the logistical nightmare of managing IT assets for a remote workforce. Before Dots, we relied on messy spreadsheets and manual tracking, which led to lost equipment and onboarding delays. The main benefit for us is the time saved on logistics. We can now deploy and retrieve laptops globally with a few clicks. Because the platform is so easy to use, our HR and IT teams are finally perfectly aligned, and the responsive support ensures we never miss a beat during employee onboarding ### 3. Effortless Global Onboarding with Stellar Support **Rating:** 4.0/5.0 stars **Reviewed by:** Adil S. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 04, 2026 **What do you like best about Dots?** I like that Dots assists with remote onboarding and offboarding by managing the storage, dispatch, and collection of laptops globally. It's great how they support us in all the countries we operate in and can handle all sorts of equipment. I also really appreciate the Slack channel for immediate support and the friendly team, which is helpful when I need quick assistance. The initial setup was pretty easy, which was a relief. **What do you dislike about Dots?** The site sometimes has bugs, but the team fixes them whenever I bring it to their attention. Also some processes can be a bit more streamlined **What problems is Dots solving and how is that benefiting you?** I use Dots for remote onboarding and offboarding, managing laptop storage, dispatch, and collection globally. It assists in all countries we operate in and handles all kinds of equipment. The Slack channel provides quick support and full team visibility. ### 4. Effortless IT Asset Management with Stellar Support **Rating:** 4.0/5.0 stars **Reviewed by:** Elior A. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 19, 2026 **What do you like best about Dots?** I like how Dots makes it super easy to onboard our existing data to the system. The support and customer service teams are super helpful and proactive, and the user experience as an admin is great. Having one CSV file that I can drop everything into, just upload with a few clicks, and migrate almost all my data successfully is not a small feat. The support team was great in importing data via API even though it's usually out of scope, and they acted quickly to involve their engineering team to assist us. The initial setup was quick, and integrations with Jamf and HiBob went smoothly with help from Dots' engineering team to adjust permissions as needed. **What do you dislike about Dots?** I would expect having a feature like SSO be available for license tiers below Enterprise. We're just missing the ability to enforce our users to connect via our IdP to Dots. In our aspect this is a basic security requirement. **What problems is Dots solving and how is that benefiting you?** Dots consolidates hardware data in one place, automating hardware assignment through HRIS and MDM integrations, which reduces data spread over various sources. ### 5. Structured and Reliable IT Asset Management **Rating:** 5.0/5.0 stars **Reviewed by:** Lampa S. | Co-Founder, Outsourcing/Offshoring, Mid-Market (51-1000 emp.) **Reviewed Date:** January 29, 2026 **What do you like best about Dots?** We don’t procure large volumes of hardware, but Dots works well for IT asset management. It gives a clear picture of who owns which device, current status, and history, without relying on spreadsheets. The system feels structured and reliable for day-to-day IT operations. **What do you dislike about Dots?** Some procurement related features are more advanced than what we currently need, so not everything is used. Initial setup takes some time to understand, but after that it’s stable. **What problems is Dots solving and how is that benefiting you?** Dots replaced manual asset tracking and improved control over company devices. For a smaller team, this already provides enough value without heavy procurement usage. ### 6. Efficient Inventory Management Made Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Shay P. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2026 **What do you like best about Dots?** I like the mass update of items using the file, which really helps in managing a large company's inventory efficiently. Adding pictures and having the capability to manage different rooms and the equipment in them is beneficial as Dots supports all these functionalities seamlessly, making my job easier. **What do you dislike about Dots?** adding picture to the file that deals with mass update **What problems is Dots solving and how is that benefiting you?** Dots helps me keep all my equipment in check, report issues or bugs, and assign equipment to rooms or employees. ### 7. Simplified our IT logistics process **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2026 **What do you like best about Dots?** The platform is intuitive and easy to use, and the customer support team is incredibly quick and efficient whenever we need help. It also integrated smoothly with our HR and IT management system, which made the overall setup and day-to-day use much easier. **What do you dislike about Dots?** So far, I haven’t encountered any major downsides. **What problems is Dots solving and how is that benefiting you?** Managing IT logistics and deliveries for employees abroad used to be time consuming and inefficient. Dots has changed that by streamlining the entire process, giving us a clearer overview of our inventory, and improving our overall control. ### 8. Responsive, Reliable Team with a Strong Support Spirit **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2026 **What do you like best about Dots?** The team is responsive and reliable. They have a great attitude and a strong support spirit. The process is better to have the right fleet with fast response to our employees **What do you dislike about Dots?** There’s no price estimate shown in the catalog; you only see it after you submit an order request. It’s not binding, but it’s still an extra step. **What problems is Dots solving and how is that benefiting you?** Delivery problems like lead time and hardware broken due to delivery fails ### 9. User-Friendly Asset Management with Superb Support **Rating:** 4.5/5.0 stars **Reviewed by:** Margarita K. **Reviewed Date:** January 20, 2026 **What do you like best about Dots?** I think the team at Dots is very helpful, polite, and easy to reach out to if you need them. I find their platform very user-friendly. Setting it up was very easy. **What do you dislike about Dots?** Nothing to add **What problems is Dots solving and how is that benefiting you?** I use Dots for asset management, arranging and sending equipment to employees effortlessly. I like that it's user-friendly, making setup very easy. The team is helpful and polite, making it simple to reach out when needed. ### 10. Smooth, Well-Organised Equipment Onboarding for New Joiners **Rating:** 4.0/5.0 stars **Reviewed by:** Boris S. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2026 **What do you like best about Dots?** They manage equipment onboarding for new joiners in a great way, making the whole process smooth and well organised. **What do you dislike about Dots?** Sometimes there are unexplained delays in Deliveries **What problems is Dots solving and how is that benefiting you?** It helps with managing the full life cycle of equipment within a company. ### 11. Centralized Global Asset Management & Hardware Procurement in One Place **Rating:** 5.0/5.0 stars **Reviewed by:** Sandra M. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2026 **What do you like best about Dots?** The Asset management solution to including ordering globally. Making it a centralised place for all hardware procurement service. **What do you dislike about Dots?** cost of delivery to locations from dots warehouse. **What problems is Dots solving and how is that benefiting you?** more automation possibility ### 12. Great UI and Lightning-Fast Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Research | Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2026 **What do you like best about Dots?** I love the UI and the support team! really fast response! **What do you dislike about Dots?** The system can be slow sometimes but it's getting better **What problems is Dots solving and how is that benefiting you?** I am able to manage all of my IT assets in one place and sync it with my MDM so everything syncs automatically ### 13. I Enhoy working with dots. **Rating:** 5.0/5.0 stars **Reviewed by:** Nepal A. | it manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2025 **What do you like best about Dots?** First of all their ITAM platform is one of the best I ever seen, works flawlessly and help me keep on track with the whole company IT asset needs. I have always struggled with the IT logistics part of my work, when it comes to dealing with vendors, tracking delivery and offboarding employees, spending days searching for the IT equitant they need to send back. But since I have started working with Dots for the past few months I found the assets catalog a great tool for my IT procurement needs. The delivery options are on spot, and worldwide shipping cover all my onboarding needs for a global company. **What do you dislike about Dots?** I have encountered some bugs here and their but team is highly engaged in providing assistance, and I never had any issues that where not promptly addressed. **What problems is Dots solving and how is that benefiting you?** Working with Dots platform saved me hours of work searching for PO\SO's for finance and with their data wipe services and MDM integration Offboarding was always a huge headache for me and with dots automation the process is now very simple. ### 14. Very helpful automated onboarding platform **Rating:** 5.0/5.0 stars **Reviewed by:** Ohad M. | Head of Customer Success, Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2024 **What do you like best about Dots?** It's so simple to use, everything seems very automatic and user-friendly. Seamless integration and very prompt and professional customer support. Some other notable features I can think of are the procurement catalogue (very versatile) and the options when it comes to product delivery. **What do you dislike about Dots?** Nothing that comes to mind. The platofrm seems to work optimally. **What problems is Dots solving and how is that benefiting you?** Basically we got stuck when we all started working from home. This slowed down a lot of processes when it came to onboarding, procurement and delivery of equipment to employees. We started working with dots and it's literally a one-stop-shop for all of the issues I mentioned above. I was surprised at how easy they managed to make things for me and the team. ### 15. Great POC process **Rating:** 5.0/5.0 stars **Reviewed by:** Artiom K. | IT Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2024 **What do you like best about Dots?** "I recently had the opportunity to complete a POC with Dots, and I have to say, the experience was exceptional. Eran, from Customer Success, was consistently available, incredibly polite, and went above and beyond to ensure that all my questions were answered. His understanding of our needs was spot on, and his support throughout the process made everything run smoothly. The solution itself exceeded my expectations, and I highly recommend Dots to anyone considering their services. Trust me, if you're on the fence, do yourself a favor and go for it!" **What do you dislike about Dots?** Nothing all was great, I had good experiance **What problems is Dots solving and how is that benefiting you?** Reach and maintening IT equipment and deliveries in hard places to reach. In addition manging the equipment in the organization ### 16. Using Dots platfrom for Onboaring in the US **Rating:** 5.0/5.0 stars **Reviewed by:** Yakir D. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2024 **What do you like best about Dots?** The assets catalog includes everything our company needs, and they offer worldwide shipment options. This means we can equip our remote teams and onboard new employees with almost no effort, unlike the struggles we faced in the past. The team continuously adds new features and listens to our needs. We've seen new releases every other week, including new integrations and dashboard enhancements that streamline our workflows. The excellent communication with customer support and our dedicated account manager is also a significant advantage. **What do you dislike about Dots?** Although Dots has the broadest reach of all the solutions we've seen, adding new service areas may require additional work. If your company operates in specific regions that are far-reaching or have certain restrictions, ensure you understand the geos you're shipping to and from. **What problems is Dots solving and how is that benefiting you?** We have significantly reduced the time wasted on new equipment procurement and onboarding new employees with IT hardware. Managing assets on the platform makes our lives much easier. Instead of wondering where or when the equipment will arrive, we receive and track everything on the platform and from the Dots team. This efficiency allows us to focus on other aspects of the employee experience, enhancing overall productivity and satisfaction. ### 17. A great procurement and asset management system! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 05, 2025 **What do you like best about Dots?** I've been using Dots for several months now, and it has truly transformed our procurement and IT asset management processes. The system’s intuitive interface makes it easy to navigate and the seamless integration capabilities with our MDM and HRIS systems have significantly streamlined our workflows. They offer a reliable and efficient solution that adapts to various business needs. A huge plus, for the AMAZING and responsive customer support team has made every step of our transition smooth and hassle-free. Highly recommended for organizations looking to optimize their processes. **What do you dislike about Dots?** Nothing to report right now, Dots has been able to fulfill our needs. **What problems is Dots solving and how is that benefiting you?** Replacing manual excel files for IT assets, streamlining IT orders for our Global Team. ### 18. Dots greatly improved my workflow **Rating:** 4.5/5.0 stars **Reviewed by:** Serge T. | Technical director, Small-Business (50 or fewer emp.) **Reviewed Date:** June 21, 2024 **What do you like best about Dots?** I recently had the pleasure of using Dots for our IT asset management and logistics needs, and I must say, their service is exceptional. The cloud-based ITAM software is incredibly user-friendly, making it easy to track, monitor, and purchase equipment in real-time from anywhere. Their seamless integration with existing systems and transparent delivery process significantly streamlined our operations. Moreover, the global coverage and efficient onboarding/offboarding solutions have been game-changers for our remote workforce. I highly recommend DotsTech for any organization looking to enhance their IT infrastructure management. **What do you dislike about Dots?** Evereting is fine, i really like this product **What problems is Dots solving and how is that benefiting you?** Simplifies the tracking and monitoring of IT assets in real-time. Seamlessly integrates with existing systems for smooth operations. Offers efficient onboarding and offboarding solutions for remote teams. Provides comprehensive global logistics and delivery services. ### 19. Great solution for IT manager **Rating:** 4.5/5.0 stars **Reviewed by:** Liron B. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2024 **What do you like best about Dots?** What I like most in Dots platform is the clarity I have in the customer portal regarding the current inventory and IT assets, where it is, who onws it and when I need to replace or renew assets, make managing assets way more easy and efficient for me. As well as the collaboration with the Dots team is seamless, particularly I have them on a slack channel and a dedacted ckients manager that ensures any delivery issues or delays are promptly addressed. Also integration with HiBob, Kanji, Jamf make my life so easy when deling with HR. **What do you dislike about Dots?** The platform could benefit from expanding its selection of products. While the portal is efficient, I might appreciate a more features interface that are currenly missing but from my understanding are under development and will be added in the future, for example an employee portal will be a game changer for me. **What problems is Dots solving and how is that benefiting you?** It helped me solve the logistic complexities for my international shipments with new employees, the IT manager before me used to keep all the data on g-sheets that wouldent interact with each other and it was a mess for me to handle or keep track and I was loking for a solution that will setisfay my needs. Now i see a significant reduction in the logistical burdens associated with the IT asset management, which saves me a substantial amount of time. ### 20. Dots makes it so easy my work at HR department) **Rating:** 5.0/5.0 stars **Reviewed by:** Tatyana R. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2024 **What do you like best about Dots?** Dots makes it so easy to keep track of all our IT equipment, It's like having a clear picture of where everything is at all times, which is super helpful. Dots platform is user-friendly, and is updated on real-time, means I'm always in the loop and never lose track of our remote workers IT assets. Plus, the Dots team are real professionals when it comes to logistics and procurement! Anytime something comes up or I have a question, we have a joined slack channel and there is always someone to respond and solve my issues or needs. It's incredibly helpful to have that kind of support available. It allows me to focus on my actual work instead of dealing with logistical headaches. **What do you dislike about Dots?** I'm really looking forward to seeing more options in the interface and a wider variety of logistics solutions to choose from. They've mentioned some updates coming soon, like a recycling options that are really important in our company **What problems is Dots solving and how is that benefiting you?** Managing our IT assets used to be a huge headache with tons of spreadsheets and manual updates, where I got to a point I couldn't find anything anymore. With Dots, everything's in one place and it all integrates easily and covers all of my needs including tracking' delivery and procurement. It's saving me and the IT team so much time and hassle. We're spending a lot less time on asset management, which means we can focus more on the big picture stuff. It's made a massive difference for myself and saved the company a lot of time frustration and finally money. ### 21. Amazing asset management platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** February 12, 2025 **What do you like best about Dots?** The integration between the most relevant platforms those days. **What do you dislike about Dots?** Actually I didn't dislike anything...... **What problems is Dots solving and how is that benefiting you?** Simplify the way to order and manage assets globally. ### 22. from excel to asset management **Rating:** 4.5/5.0 stars **Reviewed by:** Sollis G. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2024 **What do you like best about Dots?** How transparent everything is and how easy it tracking my assets through the Dots system. Also the communication with the Dots team in real-time for quick problem resolution adds to the experience, **What do you dislike about Dots?** the product is still in beta, so expanding the product features would make Dots even more compelling. Enhancements to the portal, such as employee portal that is coming in the future, would make the experience **What problems is Dots solving and how is that benefiting you?** It actually eliminates the logistical headaches associated with asset management, from procurement to deployment and tracking of IT equipment. helps streamlines onboarding and offboarding processes and also optimizes the whole process, providing substantial value to businesses in managing their IT - [View Dots pricing details and edition comparison](https://www.g2.com/products/dots/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+08%3A44%3A25+-0500&secure%5Bsession_id%5D=0c1551e5-7c4f-4477-b613-b59045991d92&secure%5Btoken%5D=024220b91c20a8798028429eb4f796e8707cd9a7fd42616b59adbc907ea0f12e&format=llm_user) ## Dots Integrations - [HiBob HRIS](https://www.g2.com/products/hibob-hris/reviews) - [Iru](https://www.g2.com/products/iru/reviews) - [JumpCloud](https://www.g2.com/products/jumpcloud/reviews) - [Microsoft Intune Enterprise Application Management](https://www.g2.com/products/microsoft-intune-enterprise-application-management/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [SlackNotify](https://www.g2.com/products/slacknotify/reviews) - [Snipe-IT](https://www.g2.com/products/snipe-it/reviews) ## Dots Features **Asset Inventory** - Hardware Asset Inventory - Cloud Asset Inventory - Mobile Asset Inventory - Asset Discovery **Agentic AI - IT Asset Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Management** - Central Dashboard - Asset Policy Management - Risk Management - Integrations ## Top Dots Alternatives - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - 4.7/5.0 (4,256 reviews) - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (3,788 reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,284 reviews)