I like that Dots offers a wide variety of payment methods, which makes payouts easier for us and our merchants to manage. The invite system and light KYC make it easy for merchants to sign up and get onboarded. Merchants can choose how to withdraw their balance, including instant bank transfers that arrive in minutes and cryptocurrency payouts that go straight to their wallet with lower fees. I also like that merchants can sign up and authenticate their US bank account through our website. When we have a payout issue, the support team generally tries to solve it within a few days. The initial setup was very easy, which is one of the reasons I liked Dots. Review collected by and hosted on G2.com.

I think the fees are high for international transfers—around 3% or so. If a merchant has a U.S. bank account, there’s no charge beyond the usual $0.75 ACH fee; otherwise, the 3% can be a hefty extra cost for merchants who are already paying for our product subscription. Many merchants have complained about it. Review collected by and hosted on G2.com.

I like working with Dots because they combine strong technical expertise with a practical, results-driven approach, making collaboration efficient and reliable. Their team is responsive, professional, and understands our needs, which helps us move projects forward smoothly. Overall, they feel like a true partner rather than just a vendor. Easy SSO intergratio. Review collected by and hosted on G2.com.

While overall the experience with Dots has been very positive, there is always room to further streamline processes and communication as projects scale. That said, their team is open to feedback and consistently works to improve, which makes collaboration smooth and productive. Review collected by and hosted on G2.com.

Exceptional support and a platform that just works

What stands out most is how incredibly user-friendly the platform is.

We were able to onboard our existing data via a single CSV upload, and the interface makes managing global procurement and asset tracking intuitive rather than a chore. The integration with our HiBob was seamless, meaning I don't have to jump between tabs to keep track of new joiners.

Beyond the software, the customer service is unmatched. The support team isn't just responsive;

they are proactive. Whenever I’ve had a question about a shipment or a specific integration, they’ve jumped on it immediately—sometimes even involving their engineering team to solve niche issues for us. It feels like a partnership rather than just a vendor relationship. Review collected by and hosted on G2.com.

I really wish there was a native dark mode option for the interface. It would make working on the platform for long periods much easier on the eyes. Review collected by and hosted on G2.com.

I like that Dots assists with remote onboarding and offboarding by managing the storage, dispatch, and collection of laptops globally. It's great how they support us in all the countries we operate in and can handle all sorts of equipment. I also really appreciate the Slack channel for immediate support and the friendly team, which is helpful when I need quick assistance. The initial setup was pretty easy, which was a relief. Review collected by and hosted on G2.com.

The site sometimes has bugs, but the team fixes them whenever I bring it to their attention. Also some processes can be a bit more streamlined Review collected by and hosted on G2.com.

I like how Dots makes it super easy to onboard our existing data to the system. The support and customer service teams are super helpful and proactive, and the user experience as an admin is great. Having one CSV file that I can drop everything into, just upload with a few clicks, and migrate almost all my data successfully is not a small feat. The support team was great in importing data via API even though it's usually out of scope, and they acted quickly to involve their engineering team to assist us. The initial setup was quick, and integrations with Jamf and HiBob went smoothly with help from Dots' engineering team to adjust permissions as needed. Review collected by and hosted on G2.com.

I would expect having a feature like SSO be available for license tiers below Enterprise. We're just missing the ability to enforce our users to connect via our IdP to Dots. In our aspect this is a basic security requirement. Review collected by and hosted on G2.com.

We don’t procure large volumes of hardware, but Dots works well for IT asset management. It gives a clear picture of who owns which device, current status, and history, without relying on spreadsheets. The system feels structured and reliable for day-to-day IT operations. Review collected by and hosted on G2.com.

Some procurement related features are more advanced than what we currently need, so not everything is used. Initial setup takes some time to understand, but after that it’s stable. Review collected by and hosted on G2.com.

I like the mass update of items using the file, which really helps in managing a large company's inventory efficiently. Adding pictures and having the capability to manage different rooms and the equipment in them is beneficial as Dots supports all these functionalities seamlessly, making my job easier. Review collected by and hosted on G2.com.

adding picture to the file that deals with mass update Review collected by and hosted on G2.com.

The platform is intuitive and easy to use, and the customer support team is incredibly quick and efficient whenever we need help. It also integrated smoothly with our HR and IT management system, which made the overall setup and day-to-day use much easier. Review collected by and hosted on G2.com.

So far, I haven’t encountered any major downsides. Review collected by and hosted on G2.com.

The team is responsive and reliable. They have a great attitude and a strong support spirit.

The process is better to have the right fleet with fast response to our employees Review collected by and hosted on G2.com.

There’s no price estimate shown in the catalog; you only see it after you submit an order request. It’s not binding, but it’s still an extra step. Review collected by and hosted on G2.com.

I think the team at Dots is very helpful, polite, and easy to reach out to if you need them. I find their platform very user-friendly. Setting it up was very easy. Review collected by and hosted on G2.com.

Nothing to add Review collected by and hosted on G2.com.