--- title: DoctorConnect.net Reviews meta_title: 'DoctorConnect.net Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 12 reviews by the users' company size, role or industry to find out how DoctorConnect.net works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 12 scale: '5' date_modified: '2026-07-07' parent_category: name: Patient Experience url: https://www.g2.com/categories/patient-experience-88bbaea1-3b81-4636-8255-4b3ab72d3675 --- # DoctorConnect.net Reviews **Vendor:** Adtel International **Category:** [Patient Engagement Software](https://www.g2.com/categories/patient-engagement) **Average Rating:** 4.5/5.0 **Total Reviews:** 12 ## About DoctorConnect.net What is DoctorConnect.net? Overview: DoctorConnect.net is a complete patient engagement and communication platform built for healthcare providers who want to automate daily operations and improve the patient experience. The system simplifies reminders, messaging, recalls, surveys, payments, and more—helping practices reduce no-shows, streamline workflows, and strengthen patient relationships. History: Family-owned and operated since 1992, DoctorConnect.net was created to bridge the communication gap between providers and patients. Over the years, it has evolved into a trusted healthcare automation platform used by practices nationwide, backed by 15+ years of HIPAA-compliant reliability and zero security violations. Key Features: ARIA Phase 1 – AI Receptionist Answers and triages patient calls 24/7, handles FAQs, and transfers callers to staff when needed. Reduces missed calls and cuts answering service costs by up to 80%. ARIA Phase 2 – AI Scheduling Automation Expands ARIA’s capabilities to manage scheduling, rescheduling, and cancellations directly inside DoctorConnect in real time. Syncs with EHR systems for a fully autonomous scheduling experience and reduces staff workload by up to 70%. Automated Appointment Reminders Sends customizable reminders via text, email, or phone to minimize no-shows and keep schedules on track. 2-Way Secure Messaging Enables quick, HIPAA-compliant communication between patients and staff through real-time text conversations. Automated Recall & No-Show Messaging Keeps patients on track for follow-ups and automatically reaches out to reschedule missed appointments. Digital Documents & Payments (RevPay) Streamlines intake forms and simplifies billing with secure online payments for copays and balances. Telehealth & Surveys Provides virtual visits and automated post-appointment surveys to improve access, feedback, and reputation management. DoctorConnect combines proven patient engagement tools with next-generation AI technology to deliver measurable ROI, reduce labor costs, and enhance patient access across every communication channel. ## DoctorConnect.net Pros & Cons **What users like:** - Users love the **efficiency improvement** from DoctorConnect.net, enhancing patient communication and reducing no-show appointments. (2 reviews) - Users value the **effective two-way communication** with patients, enhancing practice efficiency and reducing no-show rates. (2 reviews) - Users applaud the **text reminders** for boosting appointment attendance and enhancing patient communication significantly. (2 reviews) - Users love the **easy two-way communication** offered by DoctorConnect.net, significantly boosting patient engagement and practice efficiency. (2 reviews) - Users find DoctorConnect.net to be a **time-saving solution** , enhancing communication and reducing appointment no-shows effectively. (2 reviews) - Users love the **affordability** of DoctorConnect.net, finding it invaluable for saving both time and money in their practice. (1 reviews) - Users love the **automation capabilities** of DoctorConnect.net, which streamline communication and save time and money. (1 reviews) - Users love the **ease of use** of DoctorConnect.net, significantly enhancing patient communication and streamlining operations. (1 reviews) - Users love the **user-friendly tools** of DoctorConnect, which greatly enhance communication and streamline operations effectively. (1 reviews) - Review Increase (1 reviews) **What users dislike:** - Users report **technical issues** with troubleshooting processes, often requiring extra time for effective communication and resolution. (2 reviews) - Users face **communication issues** during troubleshooting, making it harder to convey problems, though resolutions are eventually achieved. (1 reviews) - Users note occasional **glitches** , but express concerns over **poor customer support** for resolving issues effectively. (1 reviews) ## DoctorConnect.net Reviews ### 1. Easy, Time-Saving Way to Connect with Health Providers **Rating:** 5.0/5.0 stars **Reviewed by:** Mylka M. | Customer Service Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2026 **What do you like best about DoctorConnect.net?** It’s very easy to use and makes connecting with health providers quick and convenient. I like how simple it is to navigate, and it saves a lot of time compared to traditional scheduling. Overall, it feels like a reliable platform that improves access to care and information. **What do you dislike about DoctorConnect.net?** Sometimes the platform can feel a bit limited when it comes to the available providers or the appointment times you can choose from. **What problems is DoctorConnect.net solving and how is that benefiting you?** This product solves problems caused by poor communication and inefficiency between providers and patients. It helps reduce missed appointments, long wait times, and manual administrative work by automating reminders, scheduling, and follow-ups, which makes the overall process smoother for everyone involved. ### 2. Great Reminder System! **Rating:** 5.0/5.0 stars **Reviewed by:** Miranda P. | Administrative Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 01, 2024 **What do you like best about DoctorConnect.net?** Our company uses Doctor Connect as an automated reminder system to keep patients informed about upcoming appointments and to communicate with them regarding paperwork and other important matters. This system has greatly improved our ability to focus on patient care, and we've seen a significant reduction in no-call, no-show appointments. As a result, more patients are showing up for their scheduled visits than ever before. **What do you dislike about DoctorConnect.net?** There have been some glitches and hiccups but the Doctor Connect IT team has been great with explaining proper set ups or correcting any issues we have. **What problems is DoctorConnect.net solving and how is that benefiting you?** Our company uses Doctor Connect as an automated reminder system to keep patients informed about upcoming appointments and to communicate with them regarding paperwork and other important matters. This system has greatly improved our ability to focus on patient care, and we've seen a significant reduction in no-call, no-show appointments. As a result, more patients are showing up for their scheduled visits than ever before. ### 3. Our Top Patient Communication Tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Maxwell B. | Director of Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2024 **What do you like best about DoctorConnect.net?** DoctorConnect has been a game-changer for our practice. It has significantly reduced patient no-shows, ensuring more consistent attendance. The platform’s tools are incredibly user-friendly and have been instrumental in streamlining our operations. Implementation was seamless, and we use it frequently with great success. The team at DoctorConnect consistently goes above and beyond, customizing features and even developing bespoke forms tailored to our needs. The seamless integration with our EHR system is flawless, and the continuous rollout of innovative features keeps us ahead of the curve. We couldn’t be more satisfied with the service! **What do you dislike about DoctorConnect.net?** The only area for improvement would be minor adjustments to their new features. However, they are always receptive to our feedback and continuously enhance every aspect of their service. **What problems is DoctorConnect.net solving and how is that benefiting you?** One of the biggest challenges we faced was ensuring patient reminders and compliance. DoctorConnect has effectively addressed this issue, making patient reminders more reliable and improving overall compliance. This has been a significant improvement for our practice, reducing the stress and workload associated with managing patient appointments. ### 4. DoctorConnect Has Transformed Our Practice! Highly Recommend! **Rating:** 5.0/5.0 stars **Reviewed by:** Joshua L. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2024 **What do you like best about DoctorConnect.net?** We’ve been using DoctorConnect.net integrated with our EHR for our counseling practice since May of 2019, and it’s been a fantastic addition to our workflow. The software is incredibly user-friendly and has significantly streamlined our patient communication. Appointment reminders, confirmations, and follow-ups are now automated, saving our staff countless hours each week. A special shoutout to our account manager, Rozell, who has been exceptional in ensuring that everything runs smoothly. Rozell’s attention to detail and dedication to our needs have made the experience even better. I also want to highlight the IT support team, especially Jacob, who has been instrumental in addressing any technical issues we’ve encountered. Jacob’s quick responses and deep knowledge have made integrating DoctorConnect with our EHR a seamless process. Since implementing DoctorConnect.net, we’ve seen a noticeable decrease in no-shows and an improvement in overall patient satisfaction. The flexibility and customization options are top-notch, and the reporting features provide valuable insights into patient engagement. If you’re looking for a reliable, efficient, and effective way to manage patient communications, I highly recommend DoctorConnect. It’s been a game-changer for our practice! **What do you dislike about DoctorConnect.net?** I can’t speak for everyone’s experience with DoctorConnect or address everyone’s unique software needs, but I can share my own experience. Any negative feedback or concerns about DoctorConnect is not at all reflective of what we’ve encountered. We’ve had nothing but positive interactions with both the software and the support team. In fact, DoctorConnect has some of the best customer service we’ve ever experienced. Their team, particularly our account manager Rozell and IT support from Jacob, has always been incredibly responsive and helpful. For us, DoctorConnect has been a reliable and valuable tool that has truly enhanced our practice. **What problems is DoctorConnect.net solving and how is that benefiting you?** DoctorConnect.net is solving several key challenges for our practice, and the benefits have been significant. First and foremost, it has drastically reduced our no-show rate by automating appointment reminders and confirmations. This means fewer missed appointments and more efficient use of our time. We no longer have to spend hours manually reaching out to clients, which has freed up our staff to focus on providing better care. The software also helps us maintain consistent communication with our clients. We can send personalized messages and follow-ups, which not only keeps clients engaged but also strengthens our relationship with them. This has led to improved client satisfaction and retention. Another huge benefit is the reporting and analytics features. We can easily track appointment attendance and client engagement, which gives us valuable insights into how we can improve our services. Overall, DoctorConnect.net has streamlined our operations, improved client communication, and allowed us to run our practice more efficiently. The time and effort we’ve saved have been a game-changer for us. ### 5. It is so worth the money! **Rating:** 5.0/5.0 stars **Reviewed by:** Ali D. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2024 **What do you like best about DoctorConnect.net?** Everything- easy to use. It is a game changer for our practice- love, love, love it! It is so great communicating with patients two way and saves us time and $. I like the auto guided reviews- takes time from us to send out reviews to patients. So worth the money. **What do you dislike about DoctorConnect.net?** Using another website to log in but there is really not a good way around this so not any big complaints. Cost is so worth it! **What problems is DoctorConnect.net solving and how is that benefiting you?** Patient engagement is the best Two way messaging and custom messaging is what we were looking for. ### 6. Excellent service and simple but effective results. **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew N. | Assistant Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2025 **What do you like best about DoctorConnect.net?** The text reminders for our patients greatly increased our numbers and helped us maintain them. **What do you dislike about DoctorConnect.net?** The only thing I can remember having issues with was troubleshooting. The method in mainly all done through email and it was sometimes difficult to convey the issue effectively. But we always got our issues fixed even if it took a bit longer. **What problems is DoctorConnect.net solving and how is that benefiting you?** Getting our patients here to their appointments on time. ### 7. Very efficient and easy to navigate and use **Rating:** 5.0/5.0 stars **Reviewed by:** Marisa F. | Director of Clinical & Community Services, Enterprise (> 1000 emp.) **Reviewed Date:** September 12, 2024 **What do you like best about DoctorConnect.net?** Easy to schedule appointments, send messages to patients **What do you dislike about DoctorConnect.net?** Retention of past appointments - when staff/ provider names are removed appointment information removed. Must create an application to retain all appointments associated with the client/ patient and not based on staff/provider name **What problems is DoctorConnect.net solving and how is that benefiting you?** Ease and efficient scheduling; immediately know provider availability ### 8. Great Experience with Dr. Connect **Rating:** 5.0/5.0 stars **Reviewed by:** Gia G. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2024 **What do you like best about DoctorConnect.net?** We have worked for Rozell and Dr Connect for several years. They are great at communication and prompt at addressing our needs! **What do you dislike about DoctorConnect.net?** Dr Connect is always looking at ways to improve their system **What problems is DoctorConnect.net solving and how is that benefiting you?** Increasing Charcters in the text msgs ### 9. Reliable **Rating:** 5.0/5.0 stars **Reviewed by:** ANIKA C. | Office Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2024 **What do you like best about DoctorConnect.net?** This system saves us from physically calling clients to remind them of appointments. **What do you dislike about DoctorConnect.net?** I wish there was a way to update clinicians on our own. **What problems is DoctorConnect.net solving and how is that benefiting you?** Sending reminders to clients and saving staff from making phone calls ### 10. Buyer Beware **Rating:** 0.0/5.0 stars **Reviewed by:** John B. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2023 **What do you like best about DoctorConnect.net?** The sales rep was seemingly trustworthy and knowledgeable. **What do you dislike about DoctorConnect.net?** - Did not integrate into my EHR, as promised - Ed Erby, the sales rep refused to issue me a refund, despite having the software for 3 days and never using it. **What problems is DoctorConnect.net solving and how is that benefiting you?** DoctorConnect is not solving my issues. They have not even provided adequate customer service. ### 11. Confirmation Calls **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** August 26, 2021 **What do you like best about DoctorConnect.net?** DoctorConnect makes it easier for us to connect with our patients - fast responses, especially with texting. **What do you dislike about DoctorConnect.net?** When patients cancel their appointment after the file was uploaded to DoctorConnect will still get a reminder. **What problems is DoctorConnect.net solving and how is that benefiting you?** We were able to change our settings for bulk messages so that if we needed to cancel a week that was several months out, we could. ### 12. Staying connected with patients **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2017 **What do you like best about DoctorConnect.net?** I really enjoyed using Bay Care. It helps with staying in contact with patients and keeping their information safe, secure, and available to them when they need it. **What do you dislike about DoctorConnect.net?** I don't like how when you start having issues, it just freezes and you have to reopen it. **What problems is DoctorConnect.net solving and how is that benefiting you?** It helps with keeping the patients up to date on what they need. ## DoctorConnect.net Discussions - [What is DoctorConnect used for?](https://www.g2.com/discussions/what-is-doctorconnect-used-for) - [View DoctorConnect.net pricing details and edition comparison](https://www.g2.com/products/doctorconnect-net/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-07+19%3A58%3A59+-0500&secure%5Bsession_id%5D=f2c606f8-1e0b-43a4-a1ff-f9202921672a&secure%5Btoken%5D=466414b253e22fafe6e9e5c6ae9919610ee386ae3d0480ec0c3380d2bdb91ed2&format=llm_user) ## DoctorConnect.net Features **Patient-Centered Functions** - Online Presence Management - Patient Feedback Management - Patient Portal - Patient Communications **Technology** - Telecommunications - Low Bandwidth Support - EHR Integration **Operations** - Workflow Management - Interoperability - Digital Intake Forms - Engagement Measuring - Patient Satisfaction Management - EHR Integration - IPC Systems Integration **Administration** - Practice Branding - Practice Specific - Charting And Documentation **Compliance** - HIPAA Compliance - State Regulation Compliance **Generative AI** - AI Text Summarization ## Top DoctorConnect.net Alternatives - [Carepatron](https://www.g2.com/products/carepatron/reviews) - 4.5/5.0 (543 reviews) - [Weave](https://www.g2.com/products/weave-weave/reviews) - 4.6/5.0 (416 reviews) - [ModMed](https://www.g2.com/products/modmed/reviews) - 4.6/5.0 (358 reviews)