--- title: Docsie Reviews meta_title: 'Docsie Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 118 reviews by the users' company size, role or industry to find out how Docsie works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 118 scale: '5' date_modified: '2026-07-13' parent_category: name: Knowledge Management url: https://www.g2.com/categories/knowledge-management --- # Docsie Reviews **Vendor:** Docsie **Category:** [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software) **Average Rating:** 4.8/5.0 **Total Reviews:** 118 ## About Docsie Docsie is an innovative documentation management tool designed for ease of use and efficiency. It stands out with its AI-powered features, enabling automated content creation and updates. Ideal for technical writers, product managers, and developers, Docsie supports multi-language documentation and integrates seamlessly into various workflows. It is particularly popular in the manufacturing sector for its ability to handle extensive product manuals and technical documents. With Docsie, businesses can significantly streamline their documentation processes, improving overall productivity and user experience. You can access Docsie through a SaaS web application to create and edit documentation from any location. Then, you can publish content to a dynamic knowledge portal that end-users and employees can access whenever they need information! Docsie offers a range of powerful business-grade features to help you write and manage product documentation with ease. Onboarding Service: • Free onboarding with Docsie Pilot to import your content and help you get the most value from the platform. • Get help with custom portal design, and an optional training session so your employees can maximize their productivity in Docsie. Knowledge Base and Documentation Portal: • Internal knowledge portals to share self-service knowledge with employees. • External customer knowledge bases to share self-service help documentation and reduce customer support workloads. • Built-in knowledge base statistics and documentation feedback surveys with Docsie Vocally. • Use the default Docsie portal design or deploy a custom knowledge base design based on your brand style and image. • A free custom domain on the free plan for everyone, with additional domains available on paid plans. • Deploy knowledge portals using Docsie hosting, custom deployments, or on-premise instances (Organization plan) Documents and Content Editor: • Support for Markdown syntax and import or export Markdown content. • Docsie Editor allows you to create content in a WYSIWYG editor that supports rich text formatting, emoji symbols, section headers, tables and lists, image and video, iFrame embedded content, tooltip callouts, code snippets, URL hyperlinks • Grammar or spell checking with a configurable rule-based content linter. • Create API documentation, standard operating procedures (SOPs), and technical documents from scratch or with built-in templates. • Create your own snippet and fragment templates to reuse content across your documents with one click. Help Centers and In-App Help Interfaces: • Deploy help centers and in-app support interfaces to share contextual point-in-time help documentation with end-users using a HTML footer script. • Create product and software guided tours to walk end-users through step-by-step workflows. • Add in-app help interfaces to your web application so users can access documentation on the same page. Languages, Versions, and Translations: • Version management allows end-users to view historical documentation in your knowledge base via canonical URLs rather than duplicate pages. • Language management and extended localization helps you automate the deployment of multilingual content without the need for professional translators. • Ghost AI language translation converts source documents automatically to the target language. Docsie AI translation supports these languages: English, French, Spanish, German, Dutch, Norwegian, Portuguese, Danish, Swedish, Arabic, Chinese, and Japanese. Collaboration and Project Management: • Create workspaces for each team, business department, or product and service in your portfolio and organize your content. • Add comments, notes, and tasks to documents and tag team members to assign tasks. • Project management tools based on Agile working methodologies, with Kanban style status indicators for Draft-Review-Approval, per task user assignment, due dates and timelines, and target document or topic selection. • Webhook support enables you to share updates when content is created, edited, deleted, and published in Slack, Mattermost and other business IM tools. Security, Compliance, User Roles, and Data Protection: • Role-based access controls (RBAC) and granular permissions for each workspace. • JWT token authentication with strict and lax options. • Temporary passwords to enable access for contractors and freelancers. • Single sign on via corporate SSO, Google, LinkedIn, or Microsoft logins. ## Docsie Pros & Cons **What users like:** - Users value the **centralized documentation features** of Docsie, enhancing collaboration and management for all team members. (1 reviews) - Users value the **collaboration features** of Docsie, enabling multiple team members to work efficiently together. (1 reviews) - Users value the **centralized content management** of Docsie, enhancing collaboration and ease of use for all teams. (1 reviews) - Users value the **centralized documentation management** of Docsie, enhancing collaboration and streamlining processes for all teams. (1 reviews) - Users love the **intuitive interface and collaboration features** of Docsie, making documentation easy for all teams. (1 reviews) - Easy Creation (1 reviews) - Features (1 reviews) - Interface Ease (1 reviews) - Intuitive (1 reviews) - Intuitive Usability (1 reviews) **What users dislike:** - Users find **integration issues** with popular tools like Jira and Slack, complicating their workflow and usability. (1 reviews) - Users express frustration over the **lack of integrations** with popular tools, limiting seamless connectivity and functionality. (1 reviews) - Users find there is a **steep learning curve** in mastering Docsie's advanced features and UI adjustments. (1 reviews) - Users experience a **steep learning curve** with Docsie, especially when navigating advanced features and UI elements. (1 reviews) - Users note a **steep learning curve** with Docsie, particularly regarding advanced features and intuitive UI elements. (1 reviews) - Missing Features (1 reviews) - Not Intuitive (1 reviews) - Poor UI Design (1 reviews) - Slow Loading (1 reviews) - Steep Learning Curve (1 reviews) ## Docsie Reviews ### 1. Great alternative for documentation. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2021 **What do you like best about Docsie?** Making all of the versions of your documentation readily available by organizing them in a logical manner so when they are published everything makes sense. It is simple to duplicate several copies of a documentions within thier versioning system. Searching all the documents is fast, which means that good for indexing. Exporting capabilities are excellent as well. **What do you dislike about Docsie?** The onboarding process takes a bit of time to get used to all the features and plugins. **What problems is Docsie solving and how is that benefiting you?** Controlling the management of roles can be done in order to disseminate technical writing projects throughout the whole department. Also, Docsie allows us to know what tasks have been completed and by who, with their task management and time stamps. ### 2. Sublime online technical writing software. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2021 **What do you like best about Docsie?** The platform is quite comprehensive. Docsie is good for all sorts of technical writing projects such as product documentation, policy generation, business processes, and collaborating to complete documentation. It has updates and time stamps for when certain projects were completed, which are helpful in collaborating within our technical writing team. **What do you dislike about Docsie?** When getting started, it took us a bit of time to get used to all the functionality, features, plugins, and where they are located within the platform. It took us about a few weeks to integrate our documentation processes with Docsie and find out all of the uses of its various features, and there are many! So it was quite overwhelming at first, but after we got the ball rolling, working with Docsie to complete our technical writing projects became a necessity for us. **What problems is Docsie solving and how is that benefiting you?** We needed a reliable platform that allowed our technical writing team to produce and publish various writing projects quickly and easily. Docsie provided us with a solution to do all that and more. ### 3. Docsie is a life saver! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2021 **What do you like best about Docsie?** Docsie saves a ton of time for our documentation process. We regularly release various documentations within different departments and have to make sure that they are easily accessible to our various teams. Docsie makes this a simple process which saves us a lot of time. **What do you dislike about Docsie?** With their recent update, there were are few glitches, but they were all solved after just 1 day of letting Docsie's team know about it. Now everything is working smoothly. **What problems is Docsie solving and how is that benefiting you?** We have a huge need to collaborate on our documentation in order to create them and manage them for our various projects. We use Docsie to maintain all of our documentations in one place, and we find it to save a lot of time. ### 4. We love using this tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2021 **What do you like best about Docsie?** Docsie did everything right for development documentation! We use Docsie all the time to help us complete projects within our dev teams and share stories that need to be done for system integrations, and designs. It has a lot of nifty features and it's straightforward to use. It took a few days for us to get started and up and running with Docsie. **What do you dislike about Docsie?** Not a thing! Docsie is a well-versed solution that provides so much helpful functionality. **What problems is Docsie solving and how is that benefiting you?** Docsie helps us with our overall development documentation. We share codes, specifications, design ideas and story layouts within Docsie, and its tools and features make it really easy for us to collaborate on these projects. It also helps up with release notes and updates all our teams on what new developments are happening with our projects. ### 5. Fantastic Documentation Platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2021 **What do you like best about Docsie?** The design of this platform is excellent! Docsie pages do not need a huge deal of formatting to appear clean, attractive, and dynamic. Integrations operate well within the platform. Docsie may be integrated with a broad range of popular cloud providers. Docsie is a living, breathing application that is continually evolving with new features, and they have a fantastic customer support team! They are always happy to answer questions, and they do so diligently! It also has very keen search capabilities within the platform and on the published documentation themselves. **What do you dislike about Docsie?** Some minor issues copy and pasted already formatted texts from word. However, there are workarounds to this issue. **What problems is Docsie solving and how is that benefiting you?** Internal procedures and processes may be documented and shared promptly. Docsie has been instrumental in establishing an internal knowledge base to which all users may add and maintain. ### 6. Really Nifty Technical Wring Tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2021 **What do you like best about Docsie?** It houses critical files from our company. We may use Docsie to write articles and then share them with our peers/coworkers. Additionally, it aids in the storage of not only data but also critical talks inside our business. In Docsie, there are awesome search navigation features that make it simple to locate what you're looking for. Easy to arrange and organize articles, pages, books, and shelves. This will enable us to quickly identify the subjects, files, and other items we are looking for. **What do you dislike about Docsie?** Docsie has a robust feature set, and it's not the best when using it via mobile. **What problems is Docsie solving and how is that benefiting you?** We are currently fixing issues with internal documentation. We determined that Docsie is a good fit for various aspects of our editorial team. Additionally, it assists us in writing articles and blogs, editing them, and collaborating on a variety of written projects, as well as restructuring our internal documentation. ### 7. Docsie is a beautiful product! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Networking | Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2022 **What do you like best about Docsie?** I really enjoy using Docsie. Me and my team use Docsie for all our knowledge for the projects that we are working on, and we are happy to have their service and team help us with this endeavor. **What do you dislike about Docsie?** Not a thing! We love Docsie to bits! Its fantastic! **What problems is Docsie solving and how is that benefiting you?** Docsie helps us share information throughout our teams and collaborate on compiling information and publishing them in an easy and swift manner. Without Docsie we would be frustrated with all the collaborating on the documentation we do.😆 ### 8. Really fun to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2021 **What do you like best about Docsie?** I enjoy using Docsie. We use it to communicate different design ideas for our UX team. We can quickly formate our articles and documentation and send them to our team members; password protected and with a JWT token which is great! **What do you dislike about Docsie?** It does take some time to get used to all the features and find their locations within the platform. But after that it becomes second nature! **Recommendations to others considering Docsie:** Docsie is a great platform for creating any kind of online documentation. We use this platform almost every day, and we love! **What problems is Docsie solving and how is that benefiting you?** We needed a safe way to comunicate ideas and recieve requirements from our dev teams and to create UX projects. Docsie allows us to safely do so with thiere project features. And all of the documentation is very versitile. ### 9. Versatile and ideal for project documentation. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2022 **What do you like best about Docsie?** It is easy to use. There are no issues managing the layout of your documentation, and I can see all of the changes that my colleagues have made to the documentation at the same time. **What do you dislike about Docsie?** Had to go through a learning curve. But once I got on board with Docsie I found it quite intuitive. **What problems is Docsie solving and how is that benefiting you?** It is simple to use, straightforward, and useful for documentation. It also has a robust set of integrations that can be added to the documentation. Importing and exporting documentation is done easily as well. ### 10. Efficient and effective. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2021 **What do you like best about Docsie?** Docsie provides an excellent solution for compiling documentation to create customer-facing product documentation. It is simple to use and allows for translation, versatile documentation, publishing, embedded integrations and so many more tools that we have still not used! **What do you dislike about Docsie?** It takes time to learn and understand how the documentation is formated and how all the plugins work after they are published with the documentation. Nonetheless, this would be required for any robust application such as Docsie. **What problems is Docsie solving and how is that benefiting you?** Docsie allows us to create attractive and easy-to-follow layouts for our documentation which we send to our clients, explaining various information about projects that we are working on for them. ### 11. Straightforward knowledge base maker. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2021 **What do you like best about Docsie?** User-friendly, easy-to-use knowledge base making a software where you don't need to be a technical person to use! Its easy to get started, and it has many capabilities for creating nice looking knowledge bases. **What do you dislike about Docsie?** There is some hopping around between features that are located in the setting dashboard; however, after some tinkering, its easy to know where everything is. **What problems is Docsie solving and how is that benefiting you?** We needed a solid, sturdy solution to centralize our knowledge portal and collaborate on documentation in one location. Our documentation before used multiple different applications; however, with Docsie, we only need one. It integrates well with other platforms and we can build our knowledge bases quickly and easily. ### 12. Straightforward and very robust platform. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2021 **What do you like best about Docsie?** It's very easy to collaborate and maintain knowledge base content, as well as to do specialized information searches. Excellent importaing and exporting feature; it works flawlessly and simplifies the process considerably. Teamwork is a significant advantage when it comes to information exchange. Awesome User Interface; it's attractive to look at and makes it simple to locate what you're looking for. Thus, there are many aspects of this platform that I like. **What do you dislike about Docsie?** It's a bit tricky to navigate when first jumping into the platform, and it would be nice if there were some API documentation capabilities. **What problems is Docsie solving and how is that benefiting you?** Distribute information for successful projects and teamwork. Create concise documentation for our services and projects. We collaborate on documenting the development process and also for our clients, who also get excellent browsable documentation for our services. ### 13. User friendly and sophisticated tool. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2021 **What do you like best about Docsie?** Docsie is a great tool to generate documentation for technical projects. We have used it on a few of our projects and find it to be very helpful to manage our client-side documentation and submit reports to our teams. **What do you dislike about Docsie?** There were a few error messages I saw in the year of using Docsie, but besides those, its a solid tool and we use it regularly. **What problems is Docsie solving and how is that benefiting you?** We have needed a tool to create reports to our clients and share sensitive information to the stakeholders on various security projects. Docsie provides the essential tools we need to get this job done in the most productive way possible. ### 14. Excellent documentation builder! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2021 **What do you like best about Docsie?** Depending on the projects that the customer is working on, various workers may have access to different users. The ability to rapidly design a home page and publish it together with all of the essential documentation. **What do you dislike about Docsie?** They have something called a ghost translator. It's really a neat tool that automatically translates the entire documentation. However, the translation is not perfect, and I found some minor grammatical errors in the translated copy. **What problems is Docsie solving and how is that benefiting you?** Due to the size of our company, we have several staff working on a variety of documentation initiatives. We are seeking a single platform that can accommodate any number of users and projects at any one time. ### 15. Easy to use and fully functional! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2022 **What do you like best about Docsie?** Docsie focuses on producing clean and dynamic documentation in a short amount of time and with little effort. Our team can collaborate on documentation and easily publish them on Docsies online cloud, with JWT token. **What do you dislike about Docsie?** Nothing! Docsie is fully efficient for helping us with our document creation processes. **What problems is Docsie solving and how is that benefiting you?** We always need to generate fresh documentation and user manuals to handle information, especially for new personnel. It's a lot more efficient means of onboarding new employees, updating existing customers, and exchanging information between departments. ### 16. Knowledge Management Tool that simplifies our docs **Rating:** 5.0/5.0 stars **Reviewed by:** Rachel M. | Senior Business Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** September 28, 2021 **What do you like best about Docsie?** - How simple the platform is and how easy it is to manage our enterprise software docs and share them with other teams. - Lot's of new features and improvements launching monthly for the past year. - Great integrations with other platforms like Airtable. - Amazing support; they always go above and beyond to help us. **What do you dislike about Docsie?** I wish there were capabilities for single sourcing and better file management . **What problems is Docsie solving and how is that benefiting you?** We needed an enterprise-grade documentation tool to help manage docs for multiple versions of our enterprise product. We tried everything else, this is the only tool that did the job. ### 17. Docsie is an essential tool for us! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2021 **What do you like best about Docsie?** Their customer service is outstanding. They answered immediately and conveyed just what I wanted to hear. That says volumes about the quality of their software. I like the company's dedication to improving features before they are released. Everything seems so pleasant to use and fulfilling that it makes document creating so much simpler and enjoyable. **What do you dislike about Docsie?** In the beginning it was a bit awkward navigating through the platform, but after using it for some time, it became easy and enjoyable to use! **What problems is Docsie solving and how is that benefiting you?** We use Docsie to write technical documentation. We have a small team of technical writers and we needed a place to write and manage all of our internal documentation for our various departmenets, but we mainly write tutorials and user guides. ### 18. Very nice UI and easy to use platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2021 **What do you like best about Docsie?** A knowledge base that is simple to use, create and collaborate on. A large number of substantial characteristics distinguish the product from other similar platforms I have tried to use for the same purpose. **What do you dislike about Docsie?** Besides the rare glitches that get fixed within a matter of days, Docsie is a great tool. I have not found any serious cons. **Recommendations to others considering Docsie:** Docsie is a versitile platform; I highly suggest it for product development teams who need one source to complete their documentation. **What problems is Docsie solving and how is that benefiting you?** We use Docsie to describe development projects in more depth and share them with our team. All our documentations are password protected and only for our team. ### 19. Well thought out platform for technical documentation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2021 **What do you like best about Docsie?** Docsie significantly simplifies and improves the process of documentation. It was immediately and readily embraced since it is so much better than what we were doing before. It includes excellent tools and capabilities that assist us with our fast pace and busy dev team by managing our documentation process more efficiently. **What do you dislike about Docsie?** Using the app on mobile is not the best. Because Docsie is so robust, using a computer or laptop is pretty much its only requirement for a high level of efficiency. **What problems is Docsie solving and how is that benefiting you?** Docsie allows us to integrate our technologies with its documentation creation process. It also allows us to collaborate on our technical documentation for internal uses and have them all protected by JWT token. ### 20. Docsie is an absolute must for product documentation! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2021 **What do you like best about Docsie?** It's simple to use and flexible in terms of sharing and permissions. It enables us to provide clients with only the product documentation they require. Additionally, it has many extra plugins and style guides, as well as the capacity to password protect your documentation. Docsie also has fantastic customer support. They are always willing to help and provide us with the support we need to successfully complete our writen projects. **What do you dislike about Docsie?** I would like to see more templates within that should speed up the process of developing the product documentation. **What problems is Docsie solving and how is that benefiting you?** When our team publishes new products and updates existing ones, we are able to maintain both team knowledge bases and product documentation for clients. Docsie has consolidated the entire documentation procedure, which we adore! ### 21. Docsie is great! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** August 19, 2021 **What do you like best about Docsie?** Can I just say everything? Docsie has the right mix of features with just the right amount of things packed into this platform. It is not too hard for team members to get started, even if they are not IT professionals, and once you started learning you realize it has even more features that originally meets the eye. It's really straightforward to use and integrates perfectly with our projects. We love how responsive Docsie team is. We had some feature requests and they basicaly rolled them out within a few months! We always get good fast support and coming from In-Design this is deffinetly a breath of fresh air. **What do you dislike about Docsie?** They never let us know when new features are released; we just discover them. I wish they had a better process to communicate new feature releases to their customers. **Recommendations to others considering Docsie:** We find it most useful for external customer-facing wikis. **What problems is Docsie solving and how is that benefiting you?** The hardest part was creating and migrating existing docs from Confluence/In-Design over into Docsie. They were responsive about it thou and even helped us import our Docs into their platform. We've seen many benefits across our company. Specifically, it's easier to maintain customer-facing knowledge bases and keep internal training docs for our employees. Everything was greatly simplified. ### 22. Amazing find for Project Teams! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** August 17, 2021 **What do you like best about Docsie?** Docsie has been super helpful to ensure our team remains up to date with the latest updates and specifications. I love that we can collaborate and share knowledge easily among our team. I also like the ability to embed dynamic widgets and publish an online knowledge base. I also love that we can use it as an external documentation platform and choose what we share with our clients and what we can keep internal. **What do you dislike about Docsie?** Their search has too many filtration options that can sometimes be confusing. I understand they wanted to make it comprehensive, but I do not need to find content from version X or Y. **Recommendations to others considering Docsie:** It's good for projects docs, but I am not sure how comprehensive their knowledge portal publishing is. **What problems is Docsie solving and how is that benefiting you?** Create FAQ's and software docs for my team. Helping my team collaborate on project knowledge. Easily accessing most up-to-date project specifications. Publishing online knowledge bases. ### 23. This is an excellent platform for document collaboration. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2021 **What do you like best about Docsie?** Documentation can be created for a variety of purposes ( internal and external). We mostly utilize it for development documentation. It comes with a slew of incredible features and functions. **What do you dislike about Docsie?** They update very quickly, but they send out release notes on their updates. It takes a bit of time to learn how to use their updated functionality, but at the same time, things tend to work a lot more smoothly after updates. **What problems is Docsie solving and how is that benefiting you?** Docsie is a fantastic solution for creating and managing our development documentation, and we use their platform to consolidate a large portion of our documentation workflows. ### 24. Docsie is an essential tool for technical documentation! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2021 **What do you like best about Docsie?** Easy to get started after some instructions in going through the help documentation and video tutorials. Docsie seems like a great solution that gives us tools and features to make our technical software documentation clean and easy to read. It also has several plugins in its documentation and the ability to assign tasks and work with teams. **What do you dislike about Docsie?** I'd like to see additional capabilities in the editor and the opportunity to select from a larger variety of templates, but it's quite excellent as-is. **What problems is Docsie solving and how is that benefiting you?** We use Docsie to create technical documentation for our software development team. We write up specifications, source code documentation, and software requirements, and system documentations. It's quite a useful platform for most of our software documentation, and we enjoy using it. ### 25. Well built platform for creating knowledge bases **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2021 **What do you like best about Docsie?** We used Docsie for our internal knowledge bases. It is a well-rounded platform that supports many integrations that we require. **What do you dislike about Docsie?** Would of liked more guidance on how to use the platform. We saw their video tutorial but they don't cover all the new features and updates. **What problems is Docsie solving and how is that benefiting you?** Previously, we depended significantly on more senior developers to address queries to the junior developers, system integrations, system requirements, and other aspects of the development process. This resulted in a variety of issues, including conflicting responses, delayed response times, and job interruption. Now, we can consult in real-time with a "definitive" source and provide more authoritative releases to our new hires, which include interns and junior developers. ### 26. Documentation Management Simplified **Rating:** 5.0/5.0 stars **Reviewed by:** Mendy N. | Vice President Of Product Management (Cyber Security, Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2021 **What do you like best about Docsie?** Docsie allows us to write, manage and publish all our software documentation in one unified platform. We can write, edit and post without having to change any HTML code on our corporate website. **What do you dislike about Docsie?** As a SAAS platform, there are some restrictions as to page layout and formatting. But they are nominal. **Recommendations to others considering Docsie:** No better SAAS platform for managing your online documentation! **What problems is Docsie solving and how is that benefiting you?** Managing dynamic documentation for multiple software products and multiple versions of each product is a cumbersome task that requires excellent tools. Docsie allows us to easily farm out writing tasks and coalesce all our documentation into one management platform. Each product manager can then publish and manage their documentation as needed. ### 27. Fulfills our documentation requirements. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2021 **What do you like best about Docsie?** Docsie's design is appealing to me. My first impression was that its user interface was visually pleasing and simple to use. We use it for certain development documentation, such as stories, epics, and so on, and we think it's a good tool overall. **What do you dislike about Docsie?** It may be necessary to bounce around the platform in order to complete tasks, but once you understand where everything is, it is very simple to use. **What problems is Docsie solving and how is that benefiting you?** Docsie has made all of our documentation procedures much easier to manage. We will be able to collaborate and exchange knowledge much more easily. ### 28. Happy to use Docsie! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2021 **What do you like best about Docsie?** It is a simple-to-use, self-serving software that assists in the creation of knowledge base documentation for clients rather than having to produce each page manually with our tech teams. **What do you dislike about Docsie?** None. Docsie has amazing features, and we enjoy using them. **Recommendations to others considering Docsie:** Yes! **What problems is Docsie solving and how is that benefiting you?** When done manually, creating a knowledge base takes a significant amount of time; however, Docsie makes it simple by allowing you to do it inside their platform, and you can publish it within your website with one line of code. ### 29. Amazing feature rich knowledgebase tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** August 24, 2021 **What do you like best about Docsie?** I like their powerful manager that helps me easily arrange the docs and their content. I like the features that enable us to embed our office360 presentations into the docs. There is also a lot of customization capability in terms of plugins and theming to help us match our brand style. **What do you dislike about Docsie?** Nothing. It would be nice if they had more specialized templates that help to create different content faster. **Recommendations to others considering Docsie:** If you tried other knowledge base tools, try Docsie. You will find a poweful and straightforward platform that can actually support enterprise use cases for help docs. **What problems is Docsie solving and how is that benefiting you?** Knowledge base for our project. Very easy to organize documentation and create custom collections of content to share with customers. We usually get a lot of support requests, and have good documentation helps us reduce this significantly. ### 30. Fantastic for creating clean and dynamic knowledge bases! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2021 **What do you like best about Docsie?** Docsie is a dependable and user-friendly cloud-based platform. There are several really valuable features and extensions for knowledge bases that make them more dynamic and adaptable for those who read your content. Also, it allows you to embed almost anything. **What do you dislike about Docsie?** The formatting is not bad. But perhaps the formatting options might be expanded to include different colored fonts and other graphical features for the font. **What problems is Docsie solving and how is that benefiting you?** Prior to using Docsie, our documentation process was disorganized! We utilize a variety of different platforms, and it was quite a mess! However, since using Docsie, we've been able to consolidate our process and develop incredible dynamic knowledge bases that are quite thorough, and it's all done in one place. ### 31. Useful software for documentation. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2021 **What do you like best about Docsie?** Extremely simple to operate. The editor is very nice and simple to use. It allows to embed anything and integrate with various other SaaS tools. The code blocks provide selection and application of syntax highlighting different programming languages. And collaboration properties of this software come in handy as well. Docsie also has amazing customer support! **What do you dislike about Docsie?** Nothing comes to mind. We enjoy using this software and find that it covers all of our documentation needs. **What problems is Docsie solving and how is that benefiting you?** Create release notes and other technical documentation for all of our products. It ensures that anybody joining our team has an easy time getting started and colaborating on writing projects. ### 32. Next to InDesign, Docsie is by far the best documentation end-user platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2021 **What do you like best about Docsie?** Clean design, surprisingly powerful features, and easy to get started. In Fact, you can start building an online document without subscribing for a paid plan (which I plan on doing). Fiugure (image), tables, nice page separation, makes this a perfect solution. **What do you dislike about Docsie?** Not much actually. Not only am I using this with a team for one sets of products, I am using it now for two other clients. **Recommendations to others considering Docsie:** After evaluating several online documentation platforms, it was very clear that Docsie is the best. Easy to learn and get started. You won't be sorry. **What problems is Docsie solving and how is that benefiting you?** Beautiful online document presentation. This was obviously designed by page layout, documentation experts. ### 33. A good solution for developer documentation. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2021 **What do you like best about Docsie?** Docsie is a tool that is simple to use. It facilitates the onboarding of new developers by providing them with a knowledge base on which to learn everything about our organization and their dev stories without having to go through several different documentations in various locations. **What do you dislike about Docsie?** They do not have any drawing tools on the platform. **What problems is Docsie solving and how is that benefiting you?** As a result of using Docsie, customers and employees are turning to our Docsie knowledge base for resources, which is significantly decreasing friction throughout the development process and projects. ### 34. A nice way to do product documentation. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2021 **What do you like best about Docsie?** We use Docsie to explain various products and specifications . We have a team that works on documentation and they all collaborate within Docsie to build various knowledge bases for our products. **What do you dislike about Docsie?** It took some training to learn and understand how to navigate through the platform efficiently. **What problems is Docsie solving and how is that benefiting you?** We have various clients that need to see user guides, product documentation, and specifications as well as product design documentation in order to use our products which are very complex and technical. Docsie helps us streamline this by creating documentation that are password protected with the ability to switch through various languages. ### 35. Incredible documentation creator **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2021 **What do you like best about Docsie?** Docsie is an incredible platform for creating technical documentation. It will keep you informed about the technical writing team's activities with time stamps. It will assist us in obtaining a status updates, collaborating with other writers who are working on similar projects, as well as publish amazing looking documentation. **What do you dislike about Docsie?** Nothing is bad. We found it to be beneficial for every aspect of technical documentation creation. However, it was a bit intimidating at first learning about all the amazing features. **What problems is Docsie solving and how is that benefiting you?** It benefits us because our entire team is working remotely, yet with Docsie we are able to organize and manage our writing projects quite easily in a collaborative way. ### 36. Its a nice product. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** January 04, 2022 **What do you like best about Docsie?** It is straightforward, and it accomplishes the purpose it is designed for. **What do you dislike about Docsie?** Have to flip a bit through the platform to find stuff, but besides that its a very nice and useful product. **What problems is Docsie solving and how is that benefiting you?** Better looking documentation from what we had before. It offers a lot of features which are nice to use and it's capable of doing different documentation projects we need. ### 37. A useful and convenient tool for development documentation. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2021 **What do you like best about Docsie?** It is really simplistic. My team has no issues searching for information or adding to their content, and commenting on various contents within Docsie. **What do you dislike about Docsie?** Docsie is the best online documentation and wiki solution I have found thus far. I have no complaints or issues in regards to this platform. **What problems is Docsie solving and how is that benefiting you?** Docsie serves as our internal wiki, which is meant to facilitate the sharing and documentation of all knowledge inside our business. A feature that is particularly advantageous is how well it connects with other tools. ### 38. Integration is done easily **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 13, 2021 **What do you like best about Docsie?** I appreciate the fact that it is a great tool used for technical documents and how-to user guides. We recently brought on board some junior developers, and we use Docsie to create user guides for them and it works great. We can make updates quickly and keep them on track on tasks as well as password protect our documentation and secure it with a JWT token. **What do you dislike about Docsie?** There was a small learning curb, but Docsie's team helped up with everything we needed to learn and we were able to learn how to use the platform quickly after that. **Recommendations to others considering Docsie:** They recenly made some youtube tutorials, we found those helpful to get us started. **What problems is Docsie solving and how is that benefiting you?** We produce how-to guides, tutorials, reference documentation, system documentation, and release notes without resorting to offline user manuals. ### 39. Handy Platform for documentation **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2022 **What do you like best about Docsie?** It's simple to use, and it's simple to share with other coworkers. **What do you dislike about Docsie?** Imports with Docx needs to be done through a certain format. **What problems is Docsie solving and how is that benefiting you?** You are able to make different documentation for different teams. It's efficient and easy to do. In general, this is a fantastic product. ### 40. It is versatile and simple to use platform. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2021 **What do you like best about Docsie?** Simple to use, with a modern UI. The range of diverse features and functions are very helpful in creating project and development documentation. **What do you dislike about Docsie?** The ability to change the size of the text within the UI would be a great addition since I wear glasses; it would be a tremendous help for me personally. **What problems is Docsie solving and how is that benefiting you?** Docsie solves all of our documentation needs, from creating development docs to utilizing its plugins for dynamic story specification documentation, we use Docsie for all of our documentation needs. ### 41. Powerful tool for development teams. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2021 **What do you like best about Docsie?** After learning how it's used, we found it really easy to build the internal docs we need for our dev teams, and I appreciate all the functions Docsie offers. We now use Docsie for all of our technical documentation, QA specifications, reporting, code story writes and a lot more within our development teams and find it to be a very useful addition to our workflow. **What do you dislike about Docsie?** We find it useful. There were some loading issues but after letting the Docsie team know about it they were all fixed! **What problems is Docsie solving and how is that benefiting you?** After integrating Docsie into our workflow, my team and I are able to save a significant amount of time with our development processes. The functionalities are readily available and really easy to use and impliment. ### 42. My review on Docsie **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Industrial Automation | Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2021 **What do you like best about Docsie?** We've been utilising Docsie for more than a year. Every day, the platform improves! Docsies takes no chances when it comes to developing new and exciting features and ensuring that existing features operate properly. They are constantly receptive to criticism and grateful for it! Docsie is used to create all of our product documentation. We seldom need to update, but when we do, it's a breeze. Additionally, we translated some of our documentation and made advantage of Vocally. **What do you dislike about Docsie?** We first encountered a few problems with the editor, which have been rectified. It is now operating flawlessly! We can't wait to see what additional innovations Docsie introduces in the near future! **What problems is Docsie solving and how is that benefiting you?** Docsie helped us establish stable project documentation. ### 43. Splendid tool for technical documentation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2021 **What do you like best about Docsie?** I love how simple it is to interact with others on the platform, produce documentation with team members, and keep track of which documents have had recent revisions. **What do you dislike about Docsie?** They have a lot of integrations, but they are missing a few. **What problems is Docsie solving and how is that benefiting you?** Docsie allows me to easily generate 'how-to' user guides for my organization, allowing current and prospective customers to access this information quickly. It is far less complicated than our documentation processes before using Docsie. ### 44. Nice platform for building knowledge bases **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2021 **What do you like best about Docsie?** I like how Docsie allows you to integrate many other products within it, and how the documentation looks when its published. **What do you dislike about Docsie?** We had to import a large DocX file into Docsie, and we had to spend time formatting it for the import. **What problems is Docsie solving and how is that benefiting you?** Docsie allows us to create different knowledge base portals for different projects we are working on, as well as share information to different teams with outcomes. ### 45. Great internal wiki creator! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2021 **What do you like best about Docsie?** We need Docsie to develop test designs for QA. It's a great platform to manage our designs and then send them out as test cases to our testers. **What do you dislike about Docsie?** Nothing! Docsie is a great solution! We like the user experience and overall solution. **What problems is Docsie solving and how is that benefiting you?** We needed an efficient way to write up test designs and test cases to send out to our QA team and Docsie provided us with a solution to do so. ### 46. They really know how to handle documentation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Design | Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2021 **What do you like best about Docsie?** I like the ability to collaborate on a document, that for me, is a nice feature. **What do you dislike about Docsie?** Nothing. Docsie is great, and I am looking forward to what they can offer next **Recommendations to others considering Docsie:** It would help if you gave it a try. You can also schedule a demo so you can see all the features the software has to offer. **What problems is Docsie solving and how is that benefiting you?** I save a lot of time when collaborating on a document. I think time-saving is one of the best features. ### 47. Incredibly efficient documentation creator! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2021 **What do you like best about Docsie?** Docsie is an outstanding producer of online documentation. It is incredibly versatile and simple to use, and it generates beautiful, easy-to-understand online documentation that may be password secured and includes reader comments. **What do you dislike about Docsie?** Nothing! Docsie streamlines the process of technical writing and production. **What problems is Docsie solving and how is that benefiting you?** We were juggling various tools to accomplish what Docsie can with its one platform. We are happy that Docsie provides us with all the feature sets we need to successfully complete our technical documentation process from end to end. ### 48. Crucial for creating knowledge bases! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2021 **What do you like best about Docsie?** It is first and foremost an excellent knowledge creator, but more significantly, our team enjoys using it. The collaborating features are spot on! Docsie enables users to quickly track progress and keep Docsie's current processes known within your team. **What do you dislike about Docsie?** Docsie knowledge portals are clean, clear, and decisive, but perhaps some extra formatting options would be nice to have. **What problems is Docsie solving and how is that benefiting you?** Docsie provides a platform for managing knowledge bases, allowing you to consolidate your entire technical writing project in a single location with flexible features. ### 49. Powerful tool for product docs **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2021 **What do you like best about Docsie?** I like how simple it is to use and that it helps our project team stay organized. Low learning curve required for new employees to get started with the product. We use Docsie for internal requirements and system docs. We like it over other tools because it's simple. **What do you dislike about Docsie?** Lack of integrations with other tools/systems. No dedicated mobile app. **What problems is Docsie solving and how is that benefiting you?** We use Docsie to manage internal project documentation that we share with our clients. It made delivering and maintaining project documentation a lot easier as we no longer have to send PDF's to our clients by email. We can choose what docs get published to our clients and what we keep internal. ### 50. I am glad I found Docsie! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2021 **What do you like best about Docsie?** Docsie is well-structured and contains a plethora of functionality and plug-ins. I'm not aware of any other documentation platform that includes this many valuable plug-ins for technical documentation. **What do you dislike about Docsie?** When we first started using Docsie, it was a bit overwhelming to keep track of all the plugins and functionalities. After a few weeks, though, we become Docsie experts! **What problems is Docsie solving and how is that benefiting you?** We needed a platform for centralizing all of our technical documentation and project preparations in order to cooperate on their creation and maintenance. ## Docsie Discussions - [What is Docsie used for?](https://www.g2.com/discussions/what-is-docsie-used-for) - 1 comment - [View Docsie pricing details and edition comparison](https://www.g2.com/products/docsie/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-14+01%3A58%3A39+-0500&secure%5Bsession_id%5D=7b9e7835-5bda-4c48-8012-a9d2447dca9a&secure%5Btoken%5D=4ec0cf123fa0172d12562350234754058dce34789d2ebe43429a1743d9bc3ae2&format=llm_user) ## Docsie Features **Administration** - Database Management - Data Workflows - Issue Management **Knowledge Pages** - Templates - In-Content Feedback - Versioning and Version History - Decision Trees - Content Editor **Knowledge Management** - Knowledge Base - Publishing Workflows - Analytics **Data Sources** - Software - Spreadsheets **Generation** - Templates - Automation - Branding **Compatibility** - Federated Search - File Types - Global Language Support **Design** - Graphics - Templates - Themes **Generative AI** - AI Text Summarization **Agentic AI - Enterprise Search Software** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Knowledge Base** - Link Sharing - Searchable **Compliance** - Policies and Controls - Data Governance - Compliance - Auditing **Knowledge Dissemination** - Page Analytics - Permissions - Knowledge Sharing - Notifications - Advanced Search - Browser Extension - Organization - Other Integrations - Knowledge Integrations **Customer Support** - Intelligent Search - Suggestions - Decision Trees **Search Queries** - Typo Tolerance - Faceted Search - Synonyms - Highlighting - Natural Language **Collaboration** - Multi-User Collaboration - Real-Time Communication **AI powered search - Enterprise Search Software** - Generative RAG (Retrieval augmented generation) - Relevance Tuning - NLP & Semantic search **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Security** - Role-Based Permission - Public vs Private **Data Security** - Risk Data Attributes - Data Transport - Access Management - Multi-Factor Authentication **Administration** - Integrations - User, Role, and Access Management - Performance and Reliability **Delivery** - Workflow - Schedule - Batch **Functionality** - Personalization - Search Analytics - Integrations **File Types** - Export - Import - Web Publishing **Agentic AI - Knowledge Base** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Compatibility - Enterprise Search Software** - File Types - Federated Search - Global Language Support **Content** - Trackable Analytics - Import - Update Notifications **Edit & Revise** - Revision History - Suggestion Mode - Document Editor **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Image - AI Image-to-Text **Generative AI** - AI Text Summarization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Functionality - Enterprise Search Software** - Personalization - Search Analytics - Integrations **Communication** - Social Features - Tagging - Upload - Comments **Integrate & Embed** - Calendar - Website - Applications **Agentic AI - Document Generation** - Autonomous Task Execution **Search Queries - Enterprise Search Software** - Highlighting - Faceted Search - Typo Tolerance - Synonyms **Operating System** - PC Operating System - Mac Operating System - Linux Operating System **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Document Creation** - Proactive Assistance ## Top Docsie Alternatives - [Document360](https://www.g2.com/products/document360/reviews) - 4.7/5.0 (514 reviews) - [Guru](https://www.g2.com/products/guru/reviews) - 4.7/5.0 (2,259 reviews) - [Notion](https://www.g2.com/products/notion/reviews) - 4.6/5.0 (11,094 reviews)