--- title: Docsie Reviews meta_title: 'Docsie Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 118 reviews by the users' company size, role or industry to find out how Docsie works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 118 scale: '5' date_modified: '2026-07-17' parent_category: name: Knowledge Management url: https://www.g2.com/categories/knowledge-management --- # Docsie Reviews **Vendor:** Docsie **Category:** [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software) **Average Rating:** 4.8/5.0 **Total Reviews:** 118 ## About Docsie Docsie is an innovative documentation management tool designed for ease of use and efficiency. It stands out with its AI-powered features, enabling automated content creation and updates. Ideal for technical writers, product managers, and developers, Docsie supports multi-language documentation and integrates seamlessly into various workflows. It is particularly popular in the manufacturing sector for its ability to handle extensive product manuals and technical documents. With Docsie, businesses can significantly streamline their documentation processes, improving overall productivity and user experience. You can access Docsie through a SaaS web application to create and edit documentation from any location. Then, you can publish content to a dynamic knowledge portal that end-users and employees can access whenever they need information! Docsie offers a range of powerful business-grade features to help you write and manage product documentation with ease. Onboarding Service: • Free onboarding with Docsie Pilot to import your content and help you get the most value from the platform. • Get help with custom portal design, and an optional training session so your employees can maximize their productivity in Docsie. Knowledge Base and Documentation Portal: • Internal knowledge portals to share self-service knowledge with employees. • External customer knowledge bases to share self-service help documentation and reduce customer support workloads. • Built-in knowledge base statistics and documentation feedback surveys with Docsie Vocally. • Use the default Docsie portal design or deploy a custom knowledge base design based on your brand style and image. • A free custom domain on the free plan for everyone, with additional domains available on paid plans. • Deploy knowledge portals using Docsie hosting, custom deployments, or on-premise instances (Organization plan) Documents and Content Editor: • Support for Markdown syntax and import or export Markdown content. • Docsie Editor allows you to create content in a WYSIWYG editor that supports rich text formatting, emoji symbols, section headers, tables and lists, image and video, iFrame embedded content, tooltip callouts, code snippets, URL hyperlinks • Grammar or spell checking with a configurable rule-based content linter. • Create API documentation, standard operating procedures (SOPs), and technical documents from scratch or with built-in templates. • Create your own snippet and fragment templates to reuse content across your documents with one click. Help Centers and In-App Help Interfaces: • Deploy help centers and in-app support interfaces to share contextual point-in-time help documentation with end-users using a HTML footer script. • Create product and software guided tours to walk end-users through step-by-step workflows. • Add in-app help interfaces to your web application so users can access documentation on the same page. Languages, Versions, and Translations: • Version management allows end-users to view historical documentation in your knowledge base via canonical URLs rather than duplicate pages. • Language management and extended localization helps you automate the deployment of multilingual content without the need for professional translators. • Ghost AI language translation converts source documents automatically to the target language. Docsie AI translation supports these languages: English, French, Spanish, German, Dutch, Norwegian, Portuguese, Danish, Swedish, Arabic, Chinese, and Japanese. Collaboration and Project Management: • Create workspaces for each team, business department, or product and service in your portfolio and organize your content. • Add comments, notes, and tasks to documents and tag team members to assign tasks. • Project management tools based on Agile working methodologies, with Kanban style status indicators for Draft-Review-Approval, per task user assignment, due dates and timelines, and target document or topic selection. • Webhook support enables you to share updates when content is created, edited, deleted, and published in Slack, Mattermost and other business IM tools. Security, Compliance, User Roles, and Data Protection: • Role-based access controls (RBAC) and granular permissions for each workspace. • JWT token authentication with strict and lax options. • Temporary passwords to enable access for contractors and freelancers. • Single sign on via corporate SSO, Google, LinkedIn, or Microsoft logins. ## Docsie Pros & Cons **What users like:** - Users value the **centralized documentation features** of Docsie, enhancing collaboration and management for all team members. (1 reviews) - Users value the **collaboration features** of Docsie, enabling multiple team members to work efficiently together. (1 reviews) - Users value the **centralized content management** of Docsie, enhancing collaboration and ease of use for all teams. (1 reviews) - Users value the **centralized documentation management** of Docsie, enhancing collaboration and streamlining processes for all teams. (1 reviews) - Users love the **intuitive interface and collaboration features** of Docsie, making documentation easy for all teams. (1 reviews) - Easy Creation (1 reviews) - Features (1 reviews) - Interface Ease (1 reviews) - Intuitive (1 reviews) - Intuitive Usability (1 reviews) **What users dislike:** - Users find **integration issues** with popular tools like Jira and Slack, complicating their workflow and usability. (1 reviews) - Users express frustration over the **lack of integrations** with popular tools, limiting seamless connectivity and functionality. (1 reviews) - Users find there is a **steep learning curve** in mastering Docsie's advanced features and UI adjustments. (1 reviews) - Users experience a **steep learning curve** with Docsie, especially when navigating advanced features and UI elements. (1 reviews) - Users note a **steep learning curve** with Docsie, particularly regarding advanced features and intuitive UI elements. (1 reviews) - Missing Features (1 reviews) - Not Intuitive (1 reviews) - Poor UI Design (1 reviews) - Slow Loading (1 reviews) - Steep Learning Curve (1 reviews) ## Docsie Reviews ### 1. Great Collaboration and Centralized Docs, but Room for Improvement **Rating:** 3.0/5.0 stars **Reviewed by:** Ashish Y. | Sr. IT Ops Analyst - IT Disaster Recovery, Enterprise (> 1000 emp.) **Reviewed Date:** November 09, 2025 **What do you like best about Docsie?** I really like how Docsie centralizes documentation creation, management, and publishing in one place. The interface is clean and intuitive, and I appreciate the collaboration features—multiple team members can work on documentation simultaneously with version control and translation management built-in. It feels like Docsie was made for both technical and non-technical teams. **What do you dislike about Docsie?** While Docsie is very capable, there’s a bit of a learning curve when you first start using it, especially with advanced features like versioning, multi-language support, and embedding docs. Some of the UI elements could be more intuitive, and it would be nice to have more integrations with popular tools like Jira, GitHub, or Slack. **What problems is Docsie solving and how is that benefiting you?** Docsie helps solve the problem of disorganized, inconsistent documentation across teams and products. Before using it, maintaining version control, translations, and publishing workflows was time-consuming and error-prone. With Docsie, everything is centralized — we can create, update, translate, and publish documentation in one place. ### 2. Docsie - A Powerful but Young Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Dillon C. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2024 **What do you like best about Docsie?** The ability to platform instructions with snippets tool **What do you dislike about Docsie?** The software is not mature so it has bugs in the UI and convoluted ways of implementing things. No revision control in terms of locking documents from being edited. **What problems is Docsie solving and how is that benefiting you?** Streamlining manufacturing documentation ### 3. Docsie revolutionized our communication, documentation, and onboarding. **Rating:** 5.0/5.0 stars **Reviewed by:** Nora D. | Cyber Security Business Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** February 21, 2023 **What do you like best about Docsie?** As an IT professional, I highly appreciate the functionality of linking and categorizing documents provided by our documentation company. The ability to consolidate essential information and processes in a single location accessible by both new and existing team members is invaluable. Our team has utilized Docsie to store critical materials such as handbooks, onboarding information, and best practices for effective collaboration. Moreover, we use it to maintain a team recognition log, which has proven to be an efficient tool for acknowledging team members' contributions. Overall, this documentation company has provided us with a powerful tool for knowledge management and streamlined our workflows. **What do you dislike about Docsie?** The current absence of a method to sign off on Docsie documents in our document management system has created a challenge for our team. For our department, it is imperative to have a streamlined and efficient process to sign off on crucial documents, such as our handbook. However, due to the absence of this feature, we have had to resort to creating workarounds, such as using Docsie, to sign off on documents. While this workaround has proven effective, it is not an ideal solution for our team's documentation needs. We strongly urge our documentation company to consider implementing a robust feature for signing off on Docsie documents to enhance our document management process. **What problems is Docsie solving and how is that benefiting you?** I appreciate the comprehensive support provided by our documentation company. The platform has enabled seamless communication and sharing of processes across our team while streamlining onboarding for new hires. It has also allowed us to efficiently share procedures and benefits while providing support to our leadership team. Overall, the platform has proven to be a valuable tool in enabling effective communication and documentation processes, essential to the success of our organization. ### 4. Effortlessly Organize and Manage Content **Rating:** 5.0/5.0 stars **Reviewed by:** Anne T. | Business Data Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** February 15, 2023 **What do you like best about Docsie?** I'm delighted to share my positive experience with Docsie! The rich text editor is superb and makes creating content a breeze. I'm impressed with how the pages are organized, and it's effortless to create multiple categories, making everything easy to access. The feature that stands out the most to me is the history of changes, which has been a lifesaver on more than one occasion. It's reassuring to know that I can always refer back to previous versions of my work and track any edits. Overall, I highly recommend Docsie to anyone in need of a powerful and user-friendly content management system. **What do you dislike about Docsie?** There was some knowledge transfer in the beginning because there is so much to this application. However, the Docsie team provided excellent support in helping me understand how to make the most of the platform, which did take some time for knowledge transfer. Nonetheless, the support was invaluable, and once I got the hang of it. **What problems is Docsie solving and how is that benefiting you?** We are utilising Docsie to maintain a comprehensive knowledge portal for our team, which has proven to be an invaluable resource. Thanks to Docsie, we now have a single source of truth that the entire team can trust and contribute to, which has improved collaboration and knowledge sharing across the organisation. One of the standout features of Docsie is that it allows everyone on the team to write articles and share them, ensuring that every voice is heard and all perspectives are represented. We appreciate how user-friendly and accessible the platform is, making it easy for our team to contribute and stay up-to-date with important information. Overall, we highly recommend Docsie to any organisation looking to streamline knowledge management and improve team collaboration. ### 5. Highly recommend tool for creating a company knowledge base **Rating:** 4.5/5.0 stars **Reviewed by:** Jose T. | Business System Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** March 01, 2023 **What do you like best about Docsie?** I find Docsie to be a valuable tool due to its highly adaptable page layout and diverse range of functions available. With such flexibility, the possibilities for content creation are virtually limitless **What do you dislike about Docsie?** I have observed that the tool still lacks some flexibility, particularly in terms of rearranging pages by dragging and dropping them into different subtopics. Being able to reorder pages in this way would provide a greater level of adaptability and improve our ability to oorganise our documentation effectively **What problems is Docsie solving and how is that benefiting you?** I highly recommend Docsie as a useful tool for creating company documentation. However, it's worth noting that I have used a competing platform, Notion, which offers a simpler interface with more intuitive navigation. Notion allows users to drag and drop pages for easy reordering and also makes it easier to locate pages. ### 6. Docsie is a documentary powerhouse **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 07, 2022 **What do you like best about Docsie?** Docsie has robust feature sets that helps us really get a cutting edge over all our client-side documentation. Docsie allows us to also password project our docs, provide our clients with documentation in different languages and enhance our documentation creation workflow and the end result! **What do you dislike about Docsie?** There is a bit of on ramping/training, which meant we had to learn all the features that Docise has to offer and there are alot! But once he got the hang of the platform, creating docs became a breaze! **What problems is Docsie solving and how is that benefiting you?** Our documentation for clients was a mess! We had countless un organized PDF's scattered across multiple projects and teams and Docsie helped us create a knowledge base to control how we process, create and share docs. ### 7. Awesome platform and even better team of engineers supporting it **Rating:** 5.0/5.0 stars **Reviewed by:** Oren S. | Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2022 **What do you like best about Docsie?** Flexible platform that is capable of lot custom features including images, dynamic content and complex nesting of our detailed datasheets. The best part is the team that supports Docise. They are responsive, professional and able to take our input and turn it into results that will help our customers with comprehensive, well organized documentation. **What do you dislike about Docsie?** No major complaints. They are honest about their capabilities and they go above and beyond to earn your business and help you become self sufficient on the platform **What problems is Docsie solving and how is that benefiting you?** We needed to update our website to a more modern platform but we still needed to present our complex documentation for LabJack.com so that our engineers can find and access the info with a few clicks and simple navigation. Docsie to the rescue! ### 8. Beautiful product for creating docs fast! **Rating:** 5.0/5.0 stars **Reviewed by:** Shelley L. | Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** May 19, 2022 **What do you like best about Docsie?** There are a lot of features available in Docsie. Effective organisation, solid search, rich and attractive content, and a good model for sharing and permissions all contribute to a positive user experience. It is much faster than other wikis that provide a large number of features. **What do you dislike about Docsie?** This tool is at the top in its class. I have a sneaking suspicion that the relatively low number of available integrations will be a barrier for many different companies. On the other hand, it is compatible with all of the services that we need. There is a possibility that you may not need a wiki in the first place; nevertheless, if you do, Docsie is one of the best options available to you. **What problems is Docsie solving and how is that benefiting you?** The planning of projects, as well as memoranda and high-level technical documentation, are all handled using Docsie. Keeping Docsie in sync with code is a tiny bit more difficult than keeping it in sync with markdown files. On the other hand, maintaining its conformity with the business goals served by that code is a great deal simpler. Therefore, it would seem that the compromise is acceptable. ### 9. full fillies our Documentation requirements. **Rating:** 4.5/5.0 stars **Reviewed by:** Sandy S. | Project Manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 18, 2022 **What do you like best about Docsie?** In general, Docsie does what most documentation platforms are suppose to do but they fall short. We found Docsie in may of last year and we have been using it for a few of our projects and its a good platform. **What do you dislike about Docsie?** It took us a few months to learn and get used to where all the features are. This is a good and bad thing. It's good because it has so many amazing features, however its bad at the same time because there some time was spent learning the platform. **What problems is Docsie solving and how is that benefiting you?** We have struggled with our documentation in the past using a bunch of different tools and combining them to create our documentation, but no more! Docsie finally allows us to create our documentation with all the tools we need in one place! This makes our workflow a whole lot simpler and saves a lot of time as wel. ### 10. Fantastic, and fun to use doc creation tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Roxy R. | Business Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** July 13, 2022 **What do you like best about Docsie?** Docsie team, you so much for creating an awesome documentation creation product! From end to end flow Docsie allows you to create, publish and maintain awesome looking documentation! **What do you dislike about Docsie?** It takes some getting use to when you first get started. However, after a few runs through the platform and its features, it becomes like second nature to create awesome documentation. **What problems is Docsie solving and how is that benefiting you?** We always needed to update our documentation, Docsie allows us to do so seamlessly and change our updated docs very easily!. We enjoy using the platform and we have used it for many client based projects., ## Docsie Discussions - [What is Docsie used for?](https://www.g2.com/discussions/what-is-docsie-used-for) - 1 comment - [View Docsie pricing details and edition comparison](https://www.g2.com/products/docsie/reviews/docsie-review-7334280?section=pricing&secure%5Bexpires_at%5D=2026-07-17+01%3A22%3A19+-0500&secure%5Bsession_id%5D=c1d3b5db-2496-4f3b-b4dc-136a1968acc9&secure%5Btoken%5D=3d89d5533152d6f91977e744ffa00787698cbf68d0503c20c4cc14005b32e854&format=llm_user) ## Docsie Features **Administration** - Database Management - Data Workflows - Issue Management **Knowledge Pages** - Templates - In-Content Feedback - Versioning and Version History - Decision Trees - Content Editor **Knowledge Management** - Knowledge Base - Publishing Workflows - Analytics **Data Sources** - Software - Spreadsheets **Generation** - Templates - Automation - Branding **Compatibility** - Federated Search - File Types - Global Language Support **Design** - Graphics - Templates - Themes **Generative AI** - AI Text Summarization **Agentic AI - Enterprise Search Software** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Knowledge Base** - Link Sharing - Searchable **Compliance** - Policies and Controls - Data Governance - Compliance - Auditing **Knowledge Dissemination** - Page Analytics - Permissions - Knowledge Sharing - Notifications - Advanced Search - Browser Extension - Organization - Other Integrations - Knowledge Integrations **Customer Support** - Intelligent Search - Suggestions - Decision Trees **Search Queries** - Typo Tolerance - Faceted Search - Synonyms - Highlighting - Natural Language **Collaboration** - Multi-User Collaboration - Real-Time Communication **AI powered search - Enterprise Search Software** - Generative RAG (Retrieval augmented generation) - Relevance Tuning - NLP & Semantic search **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Security** - Role-Based Permission - Public vs Private **Data Security** - Risk Data Attributes - Data Transport - Access Management - Multi-Factor Authentication **Administration** - Integrations - User, Role, and Access Management - Performance and Reliability **Delivery** - Workflow - Schedule - Batch **Functionality** - Personalization - Search Analytics - Integrations **File Types** - Export - Import - Web Publishing **Agentic AI - Knowledge Base** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Compatibility - Enterprise Search Software** - File Types - Federated Search - Global Language Support **Content** - Trackable Analytics - Import - Update Notifications **Edit & Revise** - Revision History - Suggestion Mode - Document Editor **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Image - AI Image-to-Text **Generative AI** - AI Text Summarization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Functionality - Enterprise Search Software** - Personalization - Search Analytics - Integrations **Communication** - Social Features - Tagging - Upload - Comments **Integrate & Embed** - Calendar - Website - Applications **Agentic AI - Document Generation** - Autonomous Task Execution **Search Queries - Enterprise Search Software** - Highlighting - Faceted Search - Typo Tolerance - Synonyms **Operating System** - PC Operating System - Mac Operating System - Linux Operating System **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Document Creation** - Proactive Assistance ## Top Docsie Alternatives - [Document360](https://www.g2.com/products/document360/reviews) - 4.7/5.0 (521 reviews) - [Guru](https://www.g2.com/products/guru/reviews) - 4.7/5.0 (2,260 reviews) - [Notion](https://www.g2.com/products/notion/reviews) - 4.6/5.0 (11,104 reviews)