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BILL Spend & Expense (Formerly Divvy) Pricing Overview

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BILL Spend & Expense (Formerly Divvy) Pricing Reviews

(2)
Verified User in Health, Wellness and Fitness
AH
Small-Business (50 or fewer emp.)
"Value add to the business"
What do you like best about BILL Spend & Expense (Formerly Divvy)?

The efficiency and how scalable it is! It's very easy to use and the team loves it! Review collected by and hosted on G2.com.

What do you dislike about BILL Spend & Expense (Formerly Divvy)?

No downsides at the moment. Compared to other solutions it by far exceeds them! Review collected by and hosted on G2.com.

Response from Jenn J of BILL Spend & Expense (Formerly Divvy)

Thank you for your exceptional review of BILL Spend & Expense! We are thrilled that our software has been efficient, scalable, and user-friendly for the whole team. Customer feedback is valuable to us as we like to hear about what is working well for our customers and what needs improvement.

Nick S.
NS
Financial Manager
Small-Business (50 or fewer emp.)
"Decent Spend and Expense Software, Bad Customer Service"
What do you like best about BILL Spend & Expense (Formerly Divvy)?

It is useful for syncing coding directly into our accounting software, allowing reciepts to be uploaded and descriptions added for coding transactions. Also, a great control for budgeting and employee spending. Website is accessible and I have no trouble getting done what I need to. I appreciate the software and it was not hard for our company to adopt. Their phone app is effective for our managers to review their transactions and move funds on the go. Review collected by and hosted on G2.com.

What do you dislike about BILL Spend & Expense (Formerly Divvy)?

When I do have to talk to customer service, I rarely get anyone helpful. One problem, is we use another software to keep our accounting software online, and bill.com or bill spend and expense don't play nice. Only a few people there know about the issue, and they will tell you, the only solution is to manually correct it, which takes forever, if we accidentally try to sync while someone else is in the books. Don't be fooled by the rewards. It was extremely important to one of our partners that we would get rewards comparable to our previous card using this. I repeatedly asked customer service what their rewards were and they would say 1%. This was entirely false. If you read their rewards policy, it is the worst I've ever seen on several points. I would not recommend this for any business that thinks rewards are important. Also, we were told the divvy card was similar to our other cards, and we would pay the balance on the statement after a month. You don't have this option. The card is paid at the end of every statement period. Very dissapointed we were mislead by their sales team. Review collected by and hosted on G2.com.

Response from Jenn J of BILL Spend & Expense (Formerly Divvy)

Thank you for your beneficial feedback on our software, Nick. We are happy to hear that BILL has been useful for syncing directly into your accounting software, that it's been great for controlling budgeting/employee spending with the website being accessible and that our phone app has been effective for your managers in reviewing their transactions as well as moving funds on the go. We understand your frustrations with not getting the help you need when reaching out to customer support, also that our software doesn't play nice with the software you use to keep your accounting software online and the disappointment with our rewards program. We are also sorry to hear about the concerns with paying back the balance and we have alerted our team about your concerns. If you are needing assistance still, please feel free to email us at feedback@hq.bill.com with your information and someone will reach out to you directly.

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