--- title: Dialpad Connect Reviews meta_title: 'Dialpad Connect Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 4214 reviews by the users' company size, role or industry to find out how Dialpad Connect works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 4214 scale: '5' date_modified: '2026-09-24' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Dialpad Connect Reviews **Vendor:** Dialpad **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.4/5.0 **Total Reviews:** 4,214 **AI Verified:** At least 10 G2 reviewers have confirmed using this product's AI features and functionality. ## About Dialpad Connect Dialpad Connect is an AI-native business communications solution that brings calling, messaging, and meetings together in one app, with real-time AI insights built in to enhance every interaction. With Dialpad Connect, you can: - Call, message, and meet in a single app - Seamlessly switch between devices - Focus on the conversation with real-time call transcriptions, AI summaries, and action items ## Dialpad Connect Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users value the **ease of use** of Dialpad Connect, enjoying its intuitive interface and seamless integrations. (130 reviews) - Users value the **call management** features of Dialpad Connect, noting ease of use and excellent call quality. (71 reviews) - Users value the **helpfulness of AI transcription** , enhancing efficiency and ease of use in their workflows. (60 reviews) - Users value the **call recording feature** of Dialpad Connect for its utility and ease of review. (55 reviews) - Users love the **AI-powered features** of Dialpad Connect, enhancing productivity with real-time transcription and sentiment analysis. (52 reviews) - Users find the **real-time voice transcription** of Dialpad Connect invaluable for efficient call management and productivity. (52 reviews) - Intuitive (50 reviews) - Users appreciate the **clear call quality** of Dialpad Connect, ensuring seamless communication without disturbances. (46 reviews) - Users value the **efficient real-time communication** of Dialpad Connect, enhancing collaboration with intuitive tools and AI features. (41 reviews) - Call Quality (39 reviews) **What users dislike:** - Users report **call quality issues** with Dialpad Connect, especially during important conversations and varying network conditions. (57 reviews) - Users experience **connection issues** with Dialpad Connect, often facing call quality problems that disrupt communication. (43 reviews) - Users find the **missing functionality** frustrating, especially the lack of options beyond DND and syncing issues with Podio. (29 reviews) - Users experience **recording issues** with Dialpad Connect, expressing frustrations about voice recording and voicemail customization. (28 reviews) - Users report **call quality issues** including dropped calls and difficulties in connecting, leading to frustration and lost communications. (26 reviews) - Users face **connectivity issues** with Dialpad Connect, causing interruptions and delays during calls, especially in busy periods. (26 reviews) - Limited Features (26 reviews) - Missing Features (25 reviews) - Lack of Intuitiveness (24 reviews) - Not Intuitive (24 reviews) ## Dialpad Connect Reviews ### 1. User-Friendly Transcripts and Easy Contact Management **Rating:** 5.0/5.0 stars **Reviewed by:** Alina M. | Recruiting Specialist, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 30, 2026 **What do you like best about Dialpad Connect?** I like having transcripts of my conversations and voice messages. The page layout, interface, and customization options are all easy to use. I also appreciate the email notifications I receive when people contact me. Overall, it’s very user-friendly—easy to navigate and quick to find any contact I’m searching for. I also like that the name of callers that appears after the first conversation. **What do you dislike about Dialpad Connect?** Easy dialing, plus the ability to copy and paste phone numbers, and see the time and date of calls. I also like having categories in the inbox. It’s been working really well for my job, and I honestly don’t have any downsides. **What problems is Dialpad Connect solving and how is that benefiting you?** Having the web page window open on my computer is super handy. I don’t have to pick up an actual phone or even have a phone that requires cellular data. It’s efficient and effective for my job, especially since it involves so many phone-call conversations. ### 2. Great, Reliable service at a high price **Rating:** 3.5/5.0 stars **Reviewed by:** Candice M. | Regional Scheduler, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 03, 2023 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Dialpad Connect?** I continue to appreciate that I can easily export data on Call information and that there is a salesforce integration. **What do you dislike about Dialpad Connect?** One thing that has remained extremely tricky and difficult to navigate is the texting through Dialpad. While I use my phone for business, it operates as more of a personal business line. I need to be able to text colleagues and coworkers with quick, custom messages. However, Dialpad only offers the ability to send bulk messages with extremely high rates at which to send them out. **What problems is Dialpad Connect solving and how is that benefiting you?** I have used other VoIP services and they were unreliable and dropped calls frequently. With Dialpad I have not dropped a call yet and I live in a very rural area. Dialpad allows me to track who I have called, when I called them, if a message was left, any inbound calls, etc. It also allows me to have my cell phone close by as my work phone but turn off the work number when my work hours are over. ### 3. Dial Pad After A Year **Rating:** 5.0/5.0 stars **Reviewed by:** Alonso N. | Accounting Manager/Controller/CFO, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from English using AI. **Reviewed Date:** September 10, 2026 **What do you like best about Dialpad Connect?** I like that DialPad isn’t just VoIP software that gives me my own unique phone number. I can also download the DialPad app and answer business calls from anywhere, which makes it much more flexible for my day-to-day work. It’s especially helpful that I can keep my personal number hidden from clients, and I can turn on Do Not Disturb mode when I need some uninterrupted time. The text feature is also nice as I know other models don't have that. Lastly, the new UI is awesome and a lot more friendly on the eyes. **What do you dislike about Dialpad Connect?** The online website seems clunky and lags a bit compared to the actual application on my desktop. **What problems is Dialpad Connect solving and how is that benefiting you?** I’m able to reach out to clients on a day-to-day basis without having to share my personal phone number. I can also text them and basically use it as a second phone line while still using my main phone. There’s no need for a second line—just the software. My team members agree as well. ### 4. Very trustworthy and simple **Rating:** 5.0/5.0 stars **Reviewed by:** Jason C. | Sales Manager, Automotive, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 04, 2021 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Dialpad Connect?** Dialpad now includes AI-powered support agents that can respond to customer inquiries, triage issues, and provide instant answers. As a result, wait times are reduced and support stays consistent, even when your team is busy. **What do you dislike about Dialpad Connect?** 1. More Customization for AI Agents The new AI Business Agents and AI Support Agents are helpful, but they’d be even more powerful if users had more control over workflows, triggers, and how responses are handled. 2. Deeper Analytics for Small Teams Feedback Analytics is useful, but it could go further by offering more detailed breakdowns and better export options. **Recommendations to others considering Dialpad Connect:** Just go for it, it will help you and your task **What problems is Dialpad Connect solving and how is that benefiting you?** It helps me connect with both techy and non-techy people. I can text or call easily, so it really feels like it’s for anyone and everyone. ### 5. Portable, Phone-Mirroring, Connected **Rating:** 5.0/5.0 stars **Reviewed by:** Elizabeth A. | Program Generalist, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 23, 2022 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Dialpad Connect?** I appreciate that it mimics the look of an actual phone call and text screen. When my wifi is spotty, I can switch to using the phone app and LTE. The desktop app's ability to connect texts and calls to Salesforce records saves me more hours than I could count. This is also a handy way to ensure that you can receive calls on your phone without giving away your information. **What do you dislike about Dialpad Connect?** Sometimes the desktop and phone apps can be slow to end a call despite clicking the correct 'hang up' button. I always wait a few seconds until it registers. **What problems is Dialpad Connect solving and how is that benefiting you?** Gives me an organized list of contacts and recent messages, as well as mostly accurate voicemail transcripts. The ability to create, save, and set voicemails are handy for holidays or PTO. My favorite thing about it is the ability to connect calls/texts to Salesforce records. ### 6. Texting Issues- Calling Works **Rating:** 0.0/5.0 stars **Reviewed by:** Roberto B. | Owner, Construction, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic Review from User Profile:** Invitation from G2. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** July 15, 2026 **What do you like best about Dialpad Connect?** The voip calling works fine. However, since opening the account- over six months- the text-messaging has never functioned properly. Note- this is on a 10 tdlc approved business line. And, with the default dialpad account settings (new account.) And, after dealing with customer support on multiple occasions. They were unable to fix the problem. **What do you dislike about Dialpad Connect?** The text messaging never functioned properly. 1.) This is a new account- default settings 2.) 10tdlc approved business line 3.) Dealt with customer support for over six months, and they were unable to resolve the issue. The problem is that the business cannot text message a client initially. instead, the client must send the first text. Then, the business can reply in the text thread (but not always.) **What problems is Dialpad Connect solving and how is that benefiting you?** VOIP business line. Calls work. Incoming text-messages work to the best of our knowledge **Official Response from Sydney Perez:** > Hi Roberto, we're so sorry to hear about your experience and understand your concerns. This isn’t the standard we aim to provide, and I'd personally like to make it right. If you’re open to it, please reach out to me at sydney@dialpad.com with a bit more detail so I can look into this and help resolve things for you. Thank you! ### 7. Best in VOIP "Dialpad Ai Voice" **Rating:** 5.0/5.0 stars **Reviewed by:** Nick S. | Recruitment Manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **G2 Icon:** Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise. **Reviewed Date:** September 06, 2023 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Dialpad Connect?** Since i have been using this from past few years it is helping me a lot day by day after implementing technologies. It is really saving my time in some of the feature like converting my conference calls into text and Helping me in followups notifications with candidates and client also conference call due to that i never missed any meetings or calls . Also there is one more very good AI feature by giving me suggestions to make the conversation more productive. **What do you dislike about Dialpad Connect?** need to work on the some existing features to make more effective and reduce the interruption for user . **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad AI Voice resolve the biggest issue by giving the transcript feature which help to understand the other languages also give the quality of Calling, texting, I would say Dialpad AI voice is good one for all these . ### 8. Dialpad Connect Keeps Calls and Messaging in One Easy Place **Rating:** 4.5/5.0 stars **Reviewed by:** sam p. | Technical Support, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 14, 2026 **What do you like best about Dialpad Connect?** What I like most about Dialpad connect it that it keeps calling, messaging and communication in one place. It's pretty easy to use and I like being able to quickly check my call history and message without jumping between different apps. **What do you dislike about Dialpad Connect?** One thing I don't like about Dialpad connect is that sometimes the app can feel a little slow, especially when switching between calls or different sections. A few features also take some time to get used to and occasionally I have to refresh or try again when something doesn't load properly. **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad connect keeps my calls in one place which makes communication easier. It saves me time and helped me stay organized with follow ups. ### 9. Simple and seamless across users **Rating:** 4.0/5.0 stars **Reviewed by:** Sarah P. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 10, 2026 **What do you like best about Dialpad Connect?** One thing I love about using Dialpad connect is how easy it is to use with fellow employees. We can easily take over each other‘s conversations and see past text threads. It also helps that we are able to see all of the call transcripts so we can immediately be up-to-date on any questions a customer might have about a previous conversation. **What do you dislike about Dialpad Connect?** One thing I dislike is that I cannot find call transcripts on the app, and I can only do certain things on Safari **What problems is Dialpad Connect solving and how is that benefiting you?** Is solving the issue of connecting with customers through an integrated software between all employees and separate from personal phones. It is awesome that we can use on computers and phones. It is awesome that we can use on computers, phones, and not have it integrated with our personal phone number. ### 10. Easy to use software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 18, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Dialpad Connect?** We've had a great experience using Dialpad Connect. The platform is intuitive, reliable, and easy to deploy across our team. Call quality has been consistently excellent, and the user interface makes managing calls, messages, and voicemails straightforward. One of the standout features is the AI-powered call transcription and analytics, which provide valuable insights and help improve communication efficiency. The mobile and desktop apps work seamlessly, allowing our team to stay connected whether in the office or working remotely. **What do you dislike about Dialpad Connect?** While Dialpad Connect has been a strong overall solution for our business communications, there are a few areas that could be improved. Occasionally, call quality can be affected by network conditions, and some advanced configuration options are not as intuitive as they could be for first-time administrators. The AI transcription feature is very useful, but it can sometimes struggle with industry-specific terminology, accents, or poor audio quality, requiring minor manual corrections. Additionally, certain integrations and reporting features could offer more customization to better support unique business requirements. That said, these issues have had a relatively minor impact on our overall experience, and the benefits of the platform continue to outweigh the drawbacks. **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad Connect has helped solve several communication challenges for our team. Before implementing it, managing calls across different devices and locations was difficult, and it was often challenging to keep track of important conversations and follow-up actions. With Dialpad Connect, all our business communications are centralized in one platform, making it easier for employees to collaborate and stay connected whether they're in the office or working remotely. The AI-powered call transcription and voicemail features ensure that important details aren't missed, while call analytics provide useful insights into team performance and customer interactions. As a result, we've improved responsiveness, reduced missed communications, increased productivity, and created a more seamless experience for both our employees and customers. ### 11. DO NOT USE DIALPAD **Rating:** 0.0/5.0 stars **Reviewed by:** Stephen C. | CEO, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** May 15, 2026 **What do you like best about Dialpad Connect?** Absolutely nothing, because I can’t get any of my questions answered or resolved. **What do you dislike about Dialpad Connect?** Cannot cancel my subscription. I spoke directly with the director, who personally assured me the subscription would be canceled and that I would receive a refund. May came around and not only was the subscription still active, but I was charged again. The worst part of this entire experience has been the customer service. Be prepared to wait 1-2 hours just to speak with someone, and then another 1-2 weeks to actually get anything resolved. Extremely frustrating experience overall. **What problems is Dialpad Connect solving and how is that benefiting you?** There were very few benefits, and they were completely masked by all the issues I ran into with the customer success team. They don’t seem to have any ability to escalate problems within a reasonable timeframe, so I consistently had to wait 1–2 hours on hold just to get a response. ### 12. Support is Great and so are the features **Rating:** 4.5/5.0 stars **Reviewed by:** Tylor C. | Admin, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 13, 2026 **What do you like best about Dialpad Connect?** Dialpad’s customer support has been excellent. I’ve also found the reporting tools very easy to use, while still offering detailed information. It’s simple to locate helpful data quickly without having to spend a lot of time digging through complicated reports. **What do you dislike about Dialpad Connect?** I don’t have any dislikes at this time. So far, my experience with Dialpad Connect has been very positive. **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad Connect helps us communicate with customers more efficiently and keeps important call and messaging information organized in one place. The detailed reporting makes it easy to review activity quickly, spot trends, and find the information we need without digging through multiple sources. Overall, it saves us time and supports better business decisions. ### 13. AI-Powered Communication Simplifies Client Interactions **Rating:** 5.0/5.0 stars **Reviewed by:** Hector C. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 26, 2026 **What do you like best about Dialpad Connect?** I like the AI summary feature in Dialpad Connect. It summarizes the call and provides specific points about what the call was about, whether it's related to billing, a claim, a complaint, or a client looking for a new quote. This feature helps eliminate the necessity to go back and forth, as I can export the summary to other coworkers so they know what the client was talking about. I find it incredibly helpful because I don't need to remember what the client said since everything is summarized on a script. That's why I would recommend Dialpad Connect 10 out of 10. **What do you dislike about Dialpad Connect?** Sometimes, when there are bilingual clients, for example, if I speak to a client in Spanish, the AI doesn't summarize the call because it doesn't understand Spanish, apparently. **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad Connect simplifies communication with AI summaries, reducing back-and-forth on client calls and aiding understanding by capturing key interaction details. It exports summaries, letting coworkers grasp client conversations without repeating discussions. ### 14. Seamless Communication with Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** niteesh d. | Analyst, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** June 26, 2026 **What do you like best about Dialpad Connect?** I appreciate how Dialpad Connect eliminates the need for a physical PBX system, saving on hardware costs. The AI transcription feature is incredibly helpful for keeping notes during meetings, even while explaining or listening to others. It's great for summarizing meetings and tracking team activities. I also like the customer support, which is very helpful and quick to respond, making interactions smooth and efficient. Additionally, the seamless cloud-based calling and the easy setup, especially for those with some experience, are features I enjoy. **What do you dislike about Dialpad Connect?** Sometimes it feels a bit slow on mobiles. It is better if the mobile experience is much better. It will be more helpful if it's compatible with others tools, similar to Google Workspace or Microsoft 365. For newcomers, it's a bit less understandable. **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad Connect eliminates the cost of hardware by removing the need for a physical PBX system. The AI transcription feature helps me take notes easily during meetings and summarizes them. Their customer support is very fast and helpful. ### 15. Efficient Communication, Needs Image Quality Enhancement **Rating:** 4.5/5.0 stars **Reviewed by:** Joseph B. | Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 25, 2026 **What do you like best about Dialpad Connect?** I like that I can use Dialpad Connect on my computer so I don't have to use my phone to text clients. It allows me to type really fast, copy and paste everything, and open up documents seamlessly. The AI transcript feature is also helpful because I talk to a lot of different people every day, and it helps me remember what we talked about a couple of days later, so I don't have to ask the client the same question over and over. The initial setup was pretty easy, and it makes my work a lot easier compared to using my personal line. **What do you dislike about Dialpad Connect?** Some of the image quality is not the best transferred over when I open it up in a new tab. I don't like how it sends an automated text saying that the recipient can opt out by saying stop, especially when they're clients I've already talked to. It looks a little scammy. **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad Connect lets me text clients from my computer, speeding up messaging with fast typing and copy-paste. The AI transcript helps recall past conversations, avoiding repeated client questions. ### 16. Dialpad Connect’s AI Recaps and Real-Time Transcriptions Shine for Hybrid Teams **Rating:** 4.5/5.0 stars **Reviewed by:** Pawan D. | Technology Officer, Computer & Network Security, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** April 09, 2026 **What do you like best about Dialpad Connect?** Dialpad Connect stands out for its advanced app & AI features, which delivers real-time call transcriptions and automated “AI Recaps” that quickly capture key decisions and action items. It also provides a smooth, unified experience for voice, video, and messaging, working reliably across both desktop and mobile devices, which makes it a strong fit for hybrid teams. On top of that, its out-of-the-box integrations with tools like Microsoft 365 help keep communication history and CRM data neatly aligned and in sync. **What do you dislike about Dialpad Connect?** Users often criticize Dialpad Connect for inconsistent call quality, citing “choppy” audio, dropped calls, and “one-way audio” glitches—especially when switching between Wi‑Fi and mobile data. Many also feel the pricing structure is misleading, since essential features such as CRM integrations and 24/7 support are restricted to costly higher-tier plans, and final bills can include unexpected taxes and carrier fees. Technical support is another frequent pain point: users describe it as “abysmal” or unresponsive, which can result in long delays when trying to resolve critical billing or service issues. **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad Connect helps solve the problem of “information loss” by using AI to deliver real-time transcriptions and automated summaries, so important details don’t get missed during busy calls. For our team, this removes the need for manual note-taking and keeps work moving by streamlining the workflow with seamless integrations that keep communication history and customer data in sync. ### 17. Awesome AI transcripts, summaries, voicemail, and seamless MS Dynamics 365 sync **Rating:** 5.0/5.0 stars **Reviewed by:** Kaushik C. | Lead IT, Information Technology and Services, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **G2 Icon:** Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise. **Reviewed Date:** March 26, 2026 **What do you like best about Dialpad Connect?** 1. AI Features and that arrow if you click on it - you can actually see the call transcript 2. Summary feature is also awesome. 3. Voicemail feature 4. Sync with our CRM - MS Dynamics 365 5. I have dialpad on my mobile too - so I don't miss any prospect calls. **What do you dislike about Dialpad Connect?** Nothing much but just like SalesLoft - it should have the time zone feature too. I mean if I'm calling a phone number it should indicate that the person/prospect is in which Time Zone - that will certainly help us to not call out of time zone areas. **What problems is Dialpad Connect solving and how is that benefiting you?** 1. Connect with Customers 2. AI real time transcription - helps to create Minutes of Meeting easily 3. Awesome feature as I can do call my customers, send a text msg and even do a video call from the single window/app. 4. Audio quality is good 5. Communication is much more streamline as for eg - if i call a particular number - past history is reflected or stored which can give you a better idea about your last conversation/communication. ### 18. Salesforce Integration + Dialpad App Mobile/Desktop **Rating:** 4.5/5.0 stars **Reviewed by:** Jay P. | Network/System Administartor, Manufacturing, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 10, 2026 **What do you like best about Dialpad Connect?** Overall it's been a greate expirence, I love Mobile app more better than Deskotp. I can trasfer the call between devices as well as Saleforce platform. I am currently waiting for Toll free texting feature as we are high on the SMS side as well from our CC team. Thank you Dialpad **What do you dislike about Dialpad Connect?** Nothing in particular, but it’s really frustrating when the salesperson who sold you the product leaves after making some promises, and then a new salesperson comes in who doesn’t know what we’ve already been through. That’s a real pain. I hope Dialpad can have a more stable team on the sales side to maintain a good relationship. Also, I didn’t like that after onboarding, the salesperson never reached out to me to get an update on the account. Thank you. **What problems is Dialpad Connect solving and how is that benefiting you?** Many way, Call logging to SF directly. Mainline call routing all saving the Recording if we need to go back and use it. ### 19. I love how Dialpad keeps innovating and creates business relevant features! **Rating:** 5.0/5.0 stars **Reviewed by:** Mohammed M. M. | CEO, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** March 16, 2022 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Dialpad Connect?** They do a great job with managing SMS messages and making sure our company adheres to SMS policies/regulations. **What do you dislike about Dialpad Connect?** Still running smoothly! Very happy with their services. **Recommendations to others considering Dialpad Connect:** Coming from previously using Google Voice for our business line, Dialpad brings VOIP to a whole other level! They come packed with tons of great services that help businesses grow. **What problems is Dialpad Connect solving and how is that benefiting you?** We use Dialpad for all our Business telephone needs. Having the automated attendant directing calls to specific employees has been very helpful—now the team can focus more on their work rather than keep getting distracted by hearing all the phones continuously ringing. ### 20. Great Technology **Rating:** 5.0/5.0 stars **Reviewed by:** Carolyn K. | President / Medical Sales Recruiter, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 23, 2022 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Dialpad Connect?** Always adding new features that integrate with the newest technology **What do you dislike about Dialpad Connect?** I wish they would treat accounts as individuals and look at unique cases when it comes to compliance and fees. As a small business, I had to jump through a lot of unnecessary hoops that did not apply to me to continue texting my clients and candidates, and I now have to pay a monthly fee that was not there initially to continue this service. **What problems is Dialpad Connect solving and how is that benefiting you?** It solves the problem of finding an affordable VoIP system that is reliable and improves productivity ### 21. AI-Powered Insights and Unified Communication in One Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Nirpeksh C. | Senior Technical Engineer, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** June 09, 2026 **What do you like best about Dialpad Connect?** What stands out most about Dialpad Connect is its AI-powered call insights and real-time transcription, which make conversations much easier to follow, track, and act on. I also like that it brings calling, messaging, and meetings together in one platform, which improves overall communication efficiency and gives better visibility into what’s happening across conversations. **What do you dislike about Dialpad Connect?** Dialpad Connect’s biggest drawback is how heavily it leans on AI features that aren’t always fully accurate. That can affect call clarity and the reliability of transcripts, so I still find myself needing to double-check things manually from time to time. **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad Connect addresses the problem of fragmented communication and limited visibility into calls by bringing calling, messaging, and AI-driven insights together in a single platform. For me, this means smoother collaboration, less time wasted switching between tools, and real-time visibility into conversations that supports better, faster decision-making. ### 22. Dialpad Connect Review **Rating:** 5.0/5.0 stars **Reviewed by:** Maggie B. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 11, 2026 **What do you like best about Dialpad Connect?** I like that I can go back and review my calls, then update the name and add the account number for that client. **What do you dislike about Dialpad Connect?** When we answer a call and then hang up, we can’t answer the next incoming call on that same phone. We would like to be able to see Parked calls in a more convenient spot. AI doesn't understand our accents most of the time. We have to edit the entire call sometimes before we can attach it to their account. **What problems is Dialpad Connect solving and how is that benefiting you?** Keeping a better history so that we don't forget to update. ### 23. Good product and great customer service! **Rating:** 4.5/5.0 stars **Reviewed by:** Jonathan T. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from English using AI. **Reviewed Date:** September 10, 2026 **What do you like best about Dialpad Connect?** The transcribing is very helpful when having long conversations with clients. Being able to go back and double check information or things the client asked so you dont miss important information.. Also the customer service of the company is great. They knew the product well and were able to talk us through any questions we had. **What do you dislike about Dialpad Connect?** I cant think of any downsides. better in everywhere over our old service. **What problems is Dialpad Connect solving and how is that benefiting you?** its helping us have better communication and understanding with our clients. being able to stay on top of calls and keep everything organized very well. ### 24. Next level tools to empower a sales team **Rating:** 4.0/5.0 stars **Reviewed by:** Anderson S. | Manager, Franchise Commercial Sales, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 14, 2026 **What do you like best about Dialpad Connect?** The system is easy to navigate, customer support is fast, and our teams love using it. Additionally, the English transcription feature is mostly accurate. **What do you dislike about Dialpad Connect?** Limited Customization: Analytics metrics are only customizable to a certain extent (for example, Dialpad defines a quality call as lasting over 1 minute, and I cannot adjust that threshold). AI Dependencies: Many AI features fail to work if call recording is disabled, even when a transcript is available. Non-English Transcripts: Non-English transcriptions fall below expectations, despite being advertised as high quality. **What problems is Dialpad Connect solving and how is that benefiting you?** Being able to track what my team is focusing on and coach based on real life examples, as opposed to practice sessions ### 25. A Phone Built Into My Desktop—Solid Features That Just Work **Rating:** 5.0/5.0 stars **Reviewed by:** Karl Jim G. | Compliance and Credential Specialist, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 09, 2026 **What do you like best about Dialpad Connect?** What I like most about this is that it feels like having a phone built into my desktop. The features are really solid, and overall it works very well for what I need. **What do you dislike about Dialpad Connect?** I can’t think of any downsides to using this so far. I haven’t run into any issues yet. **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad Connect solves communication fragmentation by unifying voice, video, chat, and SMS onto a single AI-native cloud platform. It eliminates manual note-taking and missed details by providing automated AI Recaps, real-time transcriptions, and actionable insights. ### 26. Practical and Efficient! **Rating:** 5.0/5.0 stars **Reviewed by:** Astrea N. | Operations Manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 14, 2023 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Dialpad Connect?** I love that I get voicemail transcriptions via email so I can have everything on sight there as I'm always in my inbox platform. **What do you dislike about Dialpad Connect?** Same response: The design and layout could be more intuitive and user friendly. Update the looks, they seem old now. **What problems is Dialpad Connect solving and how is that benefiting you?** We can keep track of communication with our clients and the person who took care of that interaction, thus know what to improve for the next time. In formation provided is clear and sufficient. ### 27. Dialpad Connect: Trusted platform to place Calls and AI Transcription in a single platform **Rating:** 5.0/5.0 stars **Reviewed by:** Darshan K. | Associate GTM Engineer , Automotive, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic Review from User Profile:** Invitation from G2. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** February 19, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Dialpad Connect?** The best feature of Dialpad Connect that I like is that it allows me to manage the calls, messages and meetings on one platform with ease. The call quality is reliable. Using AI as the power behind the app, it is easy to follow a conversation and enhance communication through functions like live transcription and call summaries. It is easy to use and is compatible with remote and hybrid teams. **What do you dislike about Dialpad Connect?** The only negative aspect of Dialpad Connect is that certain advanced features and reporting capabilities are not as powerful as the ones of traditional phone systems. The quality of the calls might be poor in case of the unstable internet connection and certain integration may need additional configuration. The system is also simple to operate in geeral, although the more advanced customization requires time to master. **What problems is Dialpad Connect solving and how is that benefiting you?** The Dialpad Connect addresses the issue of communication by placing calls, messages and meetings in one platform. It provides you with good sight into your call logs and AI-generated summaries. This minimizes the lack of follow-ups and enables remote teams to work effectively. To the point, it simplifies daily communications and increases productivity. ### 28. Dialpad Talk for our Rental Business Phone Needs **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** January 28, 2023 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Dialpad Connect?** Resolve function for voicemails is incredibly helpful when working with teams. I have also enjoyed the aesthetic updates given to Dialpad in the recent months. **What do you dislike about Dialpad Connect?** Occasionally we received "missed calls" - but the phone doesn't ring or notify any available agents. If I type in a phone number on the Dialpad iPhone app, it often asks me to "allow copy and paste." I am not copy/pasting a number, but typing it in digt by digit. Not sure why this happens. **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad answers many needs, but we mainly benefit from the ability for remote agents to connect to the same phone number. Dialpad also helps us track call volume, topics, and customer sentiments. With this feature, we can improve our customer service processes. ### 29. Simple VOIP Client with Great AI Meeting Recaps and Flexible Calling **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** May 04, 2026 **What do you like best about Dialpad Connect?** Dialpad is a simple-to-use VOIP client with great AI tools for recapping and summarizing meetings. The website is easy to navigate, and the admin area makes it straightforward to view reports and see real-time user activity. It also offers flexibility in choosing which device you receive calls or texts on. **What do you dislike about Dialpad Connect?** Setting up the IVR was not intuitive at all. Dialpad customer service also wasn’t very helpful when we ran into issues. That’s been a major theme with them. It can be difficult to get in contact with your dedicated rep, and it often feels like they avoid taking meetings or addressing complaints. I even had a Dialpad rep schedule a meeting with me to “review changes in the platform” for our company, but it ended up being a sales call, even though I asked multiple times whether it would be. **What problems is Dialpad Connect solving and how is that benefiting you?** Our organization previously had an expensive telephone bill and no real way to send text messages. This meant staff was either using a personal phone or getting a company cell phone. Neither was a good solution and introduced costs or risks. Dialpad resolved that with a simple app on a computer or phone. ### 30. All-in-One Communication Made Easy with Dialpad’s AI Transcription & Analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Rodeo Isaac D. | Owner, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic Review from User Profile:** Invitation from G2. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** April 30, 2026 **What do you like best about Dialpad Connect?** What I like best about Dialpad is that it brings all communication tools—calls, messages, and video meetings—into one platform. It’s easy to use, works across multiple devices, and the AI-powered features like call transcription and analytics really help improve productivity and communication efficiency. **What do you dislike about Dialpad Connect?** What I dislike about Dialpad is that while it has great core features, some advanced tools can feel limited or locked behind higher-tier plans. There are also occasional call quality issues depending on internet stability, and the interface, while modern, can take a bit of time to fully get used to. **What problems is Dialpad Connect solving and how is that benefiting you?** It auto-transcribes conversations and also provides AI summary. It saves us time and effort to listen in daily calls. ### 31. Overall satisfied **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** April 25, 2026 **What do you like best about Dialpad Connect?** The most helpful part of Dialpad is convenience. No longer do we have to deal with the limitations of a traditional phone system. I can receive calls and texts on my direct line wherever I happen to be located. Calls can easily be forwarded to me. Additionally, the flexibility of the system is impressive. I can receive calls whenever I wish and set times when I am not available. We can use a variety of capabilities - or not. It is up to us and we can determine the amount of technology we use and pay for. **What do you dislike about Dialpad Connect?** There is occasionally a drop in service. Additionally, sometimes it can take a second or two for service to begin after we answer a call. The result is that we may answer a phone call, but your client does not hear us answer and greet them. If we do not repeat the greeting, the client might feel like the call never connected and hang up. **What problems is Dialpad Connect solving and how is that benefiting you?** Remote meetings, No longer dealing with the cost of owning a traditional phone system, and the analytics available to us are all helpful. ### 32. Amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** April 24, 2026 **What do you like best about Dialpad Connect?** What stands out most about Dialpad Connect is its built-in AI, which provides real-time call transcription, summaries, and actionable insights, helping teams work more efficiently. It combines calls, video meetings, and messaging into one platform, reducing the need for multiple tools. Being fully cloud-based, it allows seamless communication from anywhere on any device. Overall, its simplicity, scalability, and smart automation make it a strong choice for modern businesses. **What do you dislike about Dialpad Connect?** What some users dislike about Dialpad Connect is that call quality can be inconsistent, especially with weak internet connections, leading to dropped calls and interruptions. Many also mention limited advanced features and reporting compared to traditional systems, which can restrict customization. Technical support and troubleshooting can sometimes be slow or frustrating, causing delays in resolving issues. Additionally, certain features and integrations are only available in higher-tier plans, making the pricing feel less transparent. **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad Connect solves the problem of scattered communication tools by bringing calls, messaging, and meetings into one unified platform, making it easier to manage all interactions in one place. It also eliminates manual note-taking through AI-powered transcription and summaries, saving time and improving accuracy in follow-ups. Additionally, it replaces traditional phone systems with a flexible cloud-based solution, reducing costs and allowing teams to work from anywhere. Overall, this leads to better productivity, faster decision-making, and more efficient customer communication. ### 33. Great for Connecting Candidates and Expanding Networks **Rating:** 5.0/5.0 stars **Reviewed by:** Serena W. | Senior Recruiter, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 07, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Dialpad Connect?** I like the AI-powered features in Dialpad Connect, such as real-time transcription, call summaries, and voice intelligence **What do you dislike about Dialpad Connect?** Dialpad Connect could improve by making AI transcriptions more accurate in noisy environments and for different accents. Faster performance during peak usage, more customization for notifications and workflows, and deeper integrations with third-party tools would also enhance the overall user experience. **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad Connect solves communication challenges by bringing calls, messages, video meetings, and voicemails into a single platform ### 34. Dialpad connect-All-in-One Calling with AI Notes and Seamless Device Switching **Rating:** 4.5/5.0 stars **Reviewed by:** Anchal J. | Software Engineer, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** May 19, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Dialpad Connect?** For me, the best feature is the built-in AI, which automatically takes notes and summarizes conversations. I also really like that it lets you move a live call between your computer and your phone without hanging up, so switching devices feels smooth and seamless. **What do you dislike about Dialpad Connect?** Dialpad Connect has a few downsides, especially inconsistent call quality that can sometimes lead to choppy audio. On top of that, useful features like 24/7 phone support and key app integrations are only available on the more expensive pricing tiers, which I find frustrating. **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad Connect solves the hassle of juggling too many apps by bringing calls, texts, and video meetings together in one place. It also helps prevent people from missing important details, since its smart AI transcribes conversations. ### 35. Seamless User Management with Dialpad Connect **Rating:** 4.5/5.0 stars **Reviewed by:** Rajat K. | Member, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** April 23, 2026 **What do you like best about Dialpad Connect?** I like that Dialpad Connect has options to manage users properly. They provide detailed reporting and analysis about the calls, which is really helpful. Reporting helps me understand how many calls have been made, how many connected, the talk time, and it gives me a quick summary of how the calls went. I also appreciate the tags that summarize the nature of the calls, like if they were scheduled, not interested, or nurturing. The initial setup was pretty smooth because we were given a dedicated account manager, which made the process easy. We were able to get up and running very quickly, and people can access it easily. **What do you dislike about Dialpad Connect?** I think sometimes when I call the African region, there is a bit of lag on the call. So that connectivity issue could be something that could be improved. **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad Connect helps me connect with the right people and contact any geography of my choice. It also provides phone numbers for caller ID, aiding my outbound calls efficiently. ### 36. Reliable business phone system with excellent call quality and features **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Media Production This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 07, 2026 **What do you like best about Dialpad Connect?** We've been using Dialpad Connect as our business phone system, and overall it's been a really positive experience. It's a dedicated platform that does exactly what it's sets out to do. Call quality has been consistently excellent, reliability has been solid, and we've had very few technical issues. The platform is modern, easy to use, and includes a strong feature set for businesses that need a cloud-based phone solution. Day-to-day, it's been dependable and the technology has worked exactly as expected. It's definitely positioned towards the higher end of the market in terms of pricing, but if reliability, functionality and a polished user experience are priorities, it's a platform I'd recommend. **What do you dislike about Dialpad Connect?** The only area where we've experienced some challenges is with CRM integrations. While the integrations are useful, they aren't always completely seamless. That said, I think that's more of a reality of connecting two complex systems than a problem unique to Dialpad, and I don't think you'll ever achieve a truly perfect integration in every environment. **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad Connect has given us a single, reliable platform for all of our outbound business communications. Before implementing it, managing calls across different devices and locations was less streamlined. Now our team can make and receive business calls from anywhere, while maintaining a professional presence. It's also improved visibility through features like call history, voicemail transcription and analytics, making it much easier to track communications and review conversations when needed. Overall, it's helped us work more efficiently, reduced administrative overhead and provided a dependable communications platform that our team can rely on every day. ### 37. Simple All-in-One Calling, Messaging, and Meetings With Helpful AI Call Notes **Rating:** 5.0/5.0 stars **Reviewed by:** Nirpeksh C. | Subject Matter Expert, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** June 04, 2026 **What do you like best about Dialpad Connect?** It brings calls, messages, and video meetings into one platform, and it’s simple to use. It also has an AI feature that helps us write notes from calls, which saves me time and makes it easier to remember the important points. Most importantly, I can use it on both my phone and my computer. **What do you dislike about Dialpad Connect?** Call quality sometimes be inconsistent, especially if the internet connection is not to strong. Mobile version is more reliable then desktop version and customer support takes longer than expected time to resolve app issues **What problems is Dialpad Connect solving and how is that benefiting you?** It solves the problem of managing business communication accross differnt tools and keeping track of important conversations, instead of using a sepeate apps for calls messages, meeting and notes making everything is available in 1 app. It saves my time ### 38. Dialpad user **Rating:** 5.0/5.0 stars **Reviewed by:** Ramatoulaye T. | Customer support Specialist, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** October 09, 2025 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Dialpad Connect?** I like that you can customize your call tags at the end on the call I also like that you can send a tm to a caller **What do you dislike about Dialpad Connect?** The ability to listen to a call after you took it can be easier to find. **What problems is Dialpad Connect solving and how is that benefiting you?** It helps track and facilitate my daily interaction with my clients and improve te quality of service. ### 39. Simple Setup, Clear Calls and Helpful Transcription **Rating:** 4.5/5.0 stars **Reviewed by:** Ishan S. | Manager and Dietician at Chaitanya Homoeo Clinic, Medical Store Owner, Content Creator, Hospital & Health Care, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **G2 Icon:** Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise. **Reviewed Date:** April 12, 2026 **What do you like best about Dialpad Connect?** what I like about Dialpad is that calling feels simple and not confusing. I can focus on the conversation instead of thinking about settings. The setup also does not take much time, so it is easy to start without extra steps. In consultation type work, clear calling matters a lot. The call quality feels stable, and features like transcription help in getting a basic idea of what was discussed, so follow-ups become easier. I work as a Dietician & Nutritionist and manage a homeopathy clinic, and i also handle online consultations, so tools like this help in managing patient communication in a more clear way. I don’t use it all the time, but from what I have seen, it has enough useful features and still feels simple. It can fit into normal workflow without making things complicated. **What do you dislike about Dialpad Connect?** Just one thing I noticed is that sometimes the transcription or summary is not fully exact, so I still need to check things manually. Also, for simple consultation calls, some features feel more than what I actually need, so I don’t always use everything. **What problems is Dialpad Connect solving and how is that benefiting you?** in my work, one common problem is handling multiple patient calls and remembering everything discussed, especially during online consultations. Sometimes small points or instructions get missed later. dialpad helps here by giving call transcription and summary, So I get a basic record of the conversation without writing notes myself. It makes follow-ups easier because I can quickly check what was discussed. It also helps in keeping communication more organized. Instead of handling calls separately, everything stays in one place, which saves time and avoids confusion during busy hours. Overall, it helps reduce manual effort, saves time, and makes consultation work a bit more clear and manageable. ### 40. All-in-One Calling, Meetings, and Messaging Made Easy. **Rating:** 5.0/5.0 stars **Reviewed by:** Sudip U. | Senior Technical Service Desk Engineer, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** June 04, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Dialpad Connect?** What I like most about Dialpad Connect is its clean, cloud-based interface that brings calling, messaging, and meetings together in one place. The AI-powered features—like call transcription and summaries—are especially helpful for saving time and boosting productivity. **What do you dislike about Dialpad Connect?** One drawback of Dialpad Connect is that certain advanced features are limited to higher-tier plans, which can drive up overall costs. Users might also run into occasional call-quality problems when their internet connection is unstable. **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad Connect addresses the challenge of managing business communications across multiple tools by combining calls, messages, and meetings in one platform. For me, this improves collaboration, helps reduce missed messages and follow-ups, and saves time thanks to AI-powered features such as call transcription, summaries, and a searchable conversation history. ### 41. Seamless Communication Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Farzana S. | Human Resources Executive, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 30, 2026 **What do you like best about Dialpad Connect?** It helps us communicate with candidates in a professional manner while also allowing us to confirm whether our messages have been successfully delivered. **What do you dislike about Dialpad Connect?** I don't have any specific suggestions at this time, as I find Dialpad AI to be very user-friendly. **What problems is Dialpad Connect solving and how is that benefiting you?** It helps us create chat groups, make video calls, send voice messages, record conversations, and schedule meetings. These features have made communication more efficient, seamless, and convenient for our team. ### 42. Flexible Phone System with Room for Growth **Rating:** 4.0/5.0 stars **Reviewed by:** Karen W. | Director of Maintenance and Inspections, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through Google One Tap using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** April 29, 2026 **What do you like best about Dialpad Connect?** I like Dialpad Connect for its ability to function as a comprehensive phone system that isn't tied down to hardwired phones. This flexibility means I can be anywhere and still use the phone system effectively. One of the main advantages is that a coworker living in a different country can answer our phone systems remotely, which is incredibly convenient for our business operations. **What do you dislike about Dialpad Connect?** I don't like that it has a size restriction for texting larger size photos. Also, the settings are not easy to configure. It doesn't have a lot of potential for open API and integrations that we would like **What problems is Dialpad Connect solving and how is that benefiting you?** I use Dialpad Connect so we can make business calls without relying on hardwired phones, and it lets us connect without using our cell phones. It allows remote team members, even in different countries, to answer calls. ### 43. Some amazing benefits, some defects **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** April 24, 2026 **What do you like best about Dialpad Connect?** The AI features are great and really help users follow along with conversations and get things done. The UI is simplistic and elegant. **What do you dislike about Dialpad Connect?** We have been having strange UI issues where notifications don't show until you quit and restart the app. Headset issues where Discover headsets are showing up in Dialpad, yet are not working properly, but the same headsets work with Zoom and other systems. Also, configuration of the different departments could be more simplistic, yet at times it seems like the only answer to some problems is to buy a phone number. Overall, it is still working through some kinks. **What problems is Dialpad Connect solving and how is that benefiting you?** We needed a good VOIP system that would allow us to manage calls across various offices simplistically and to get rid of existing phone plans. The AI features simplify the process and allow for a better experience. ### 44. Dialpad Connect: Convenient, Reliable Virtual Therapy Backup **Rating:** 5.0/5.0 stars **Reviewed by:** Jewel S. | Mental Health Therapist, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 29, 2026 **What do you like best about Dialpad Connect?** I like that it is convenient and that when my EHR is not working, I am able to conduct virtual therapy with my clients. **What do you dislike about Dialpad Connect?** So far there is not anything that I don't like about Dialpad Connect. **What problems is Dialpad Connect solving and how is that benefiting you?** like I mentioned in another question, when my EHR platform is having issues with our virtual options, I greatly appreciate that I am able to still meet with my clients on Dialpad. ### 45. Very User-Friendly App for Connecting with Candidates **Rating:** 5.0/5.0 stars **Reviewed by:** Dinesh C. | Senior Recruiter, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google One Tap using a business email account **Source: Organic Review from User Profile:** Invitation from G2. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** July 27, 2026 **What do you like best about Dialpad Connect?** Very friendly user, works in Phone as well **What do you dislike about Dialpad Connect?** Nothing as such, this is the best application i have found to connect with candidates **What problems is Dialpad Connect solving and how is that benefiting you?** With the help of Dialpad, i can easily text a person, can make call very quick. I have been using Dialpad from last 2 years, so Dialpad is very useful for me ### 46. Dialpad Makes Communication Simple and Reliable **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **G2 Icon:** Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise. **Reviewed Date:** June 16, 2026 **What do you like best about Dialpad Connect?** I like Dialpad Connect because it makes communication simple, reliable, and easy to manage. The platform is user-friendly and allows me to make calls, send messages, and stay connected with others all in one place. I appreciate how smooth the call quality is and how convenient it is to access conversations from different devices. Another thing I like about Dialpad Connect is that it helps keep work organized. Features like call history, voicemail, messaging, and integrations make it easier to stay on top of communication without switching between too many tools. It feels modern, efficient, and designed for the needs of a busy workplace. Overall, Dialpad Connect is a helpful communication tool that saves time, improves productivity, and makes it easier to stay connected with coworkers and clients. I would recommend it to anyone looking for a dependable and easy-to-use business phone and messaging platform.Why Dialpad Connect Makes Communication Simple and Reliable **What do you dislike about Dialpad Connect?** One thing I dislike about Dialpad Connect is that it can sometimes feel confusing when first learning how to use all of its features. While the platform has many useful tools, it may take some time to understand where everything is and how to use it properly. **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad Connect solves the problem of scattered communication. Instead of needing separate tools for phone calls, messages, voicemail, and call history, Dialpad Connect brings everything into one platform. This helps people communicate faster, stay organized, and avoid missing important calls or messages. ### 47. Too Complex and Frustrating for Small Businesses **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through Google using a business email account **Source: Thank You page:** Invitation from G2. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** July 16, 2026 **What do you like best about Dialpad Connect?** VOIP business line with video calling features. **What do you dislike about Dialpad Connect?** It was extremely difficult and frustrating to use as a small business. It's geared to be managed by an expert in VOIP and IT systems. It was difficult to change different settings as they were located in different areas. The voicemails transcriptions was always wrong, inserting words and symbols in the text, so I always had to go and hear the voicemail. The import contacts function did not work. I was never able to use the contacts to call clients and had to input their numbers it time. **What problems is Dialpad Connect solving and how is that benefiting you?** Helped to have a voip line for my business, but it was too complex for a small business. Switched to Quo. Works great. Intuitive, cheaper, has all the functions I need and it is incredibly simple to use and setup. **Official Response from Sydney Perez:** > Hi there, we're so sorry to hear about your experience and understand your concerns. This isn’t the standard we aim to provide, and I'd personally like to make it right. If you’re open to it, please reach out to me at sydney@dialpad.com with a bit more detail so I can look into this and help resolve things for you. Thank you! ### 48. Excellent Call Tracking and Flexible Customization **Rating:** 5.0/5.0 stars **Reviewed by:** Erykah M. | Regional Director, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from English using AI. **Reviewed Date:** September 10, 2026 **What do you like best about Dialpad Connect?** I like the call tracking and the customization options. **What do you dislike about Dialpad Connect?** I’m disappointed that there isn’t a call center available after hours for support. **What problems is Dialpad Connect solving and how is that benefiting you?** Call routing and phone service that supports our operations. ### 49. Unified, Mobile, and Smart—Streamlining Team Huddles **Rating:** 4.0/5.0 stars **Reviewed by:** Souvik J. | Team Lead ASRS, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** May 21, 2026 **What do you like best about Dialpad Connect?** Dialpad Connect brings voice calling, team messaging, video conferencing, and SMS together in a single, clean interface. It feels consistent and works the same way across desktop apps, web browsers, and mobile devices. **What do you dislike about Dialpad Connect?** To get the most advanced AI features, you have to subscribe to their higher-tier plans or purchase them as add-ons. If you have a large team where only a few people actually need deep analytical recaps, paying a premium for the entire user base can cause the software costs to escalate quickly. **What problems is Dialpad Connect solving and how is that benefiting you?** In the world of modern business, communication platforms like Dialpad Connect are designed to solve a very specific set of headaches that teams face daily—especially when those teams are split between desks, meeting rooms, and active operational floors. ### 50. Efficient Communication Tool with Stellar AI Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Cristiano L. | Maintenance Assistant, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through Google One Tap using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** March 24, 2026 **What do you like best about Dialpad Connect?** I use Dialpad Connect to interact with my company teammates and truck drivers, mainly through voice calls. I like how easy it is to handle more than one call at the same time and transfer calls without disruptions. The fact that I can use Dialpad Connect on both my cell phone and PC is a big plus. I'm pleased with the AI integration, which provides summaries, transcripts, and recordings of each call, making it easier to review information from past conversations and keep accurate records. Setting it up was very easy, and I managed to get it going on both my devices quickly. **What do you dislike about Dialpad Connect?** The only thing I dislike is that it tries to run an update more than once a week. **What problems is Dialpad Connect solving and how is that benefiting you?** I use Dialpad Connect for easy communication with my team and drivers. It handles multiple calls, keeps my personal number private, and allows status updates. AI features like call summaries and transcripts help me review past interactions accurately. ## Dialpad Connect Discussions - [Why is the hold music so bad? Why is it "essential"?](https://www.g2.com/discussions/hold-music) - 3 comments, 4 upvotes - [Does anyone use UberConference as their main tool?](https://www.g2.com/discussions/does-anyone-use-uberconference-as-their-main-tool) - 11 comments, 3 upvotes - [How do I add more than 10 people at a time on the platform?](https://www.g2.com/discussions/how-do-i-add-more-than-10-people-at-a-time-on-the-platform) - 1 comment, 2 upvotes - [Is there a meeting duration limit?](https://www.g2.com/discussions/is-there-a-meeting-duration-limit) - 5 comments, 2 upvotes - [I'm not a fan of the hold music. Can I turn it off?](https://www.g2.com/discussions/i-m-not-a-fan-of-the-hold-music-can-i-turn-it-off) - 2 comments, 2 upvotes - [View Dialpad Connect pricing details and edition comparison](https://www.g2.com/products/dialpad-connect/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-24+16%3A52%3A41+-0500&secure%5Bsession_id%5D=a3fa65aa-e3ab-40f2-b989-98f53b6a616c&secure%5Btoken%5D=796a76670a09ca472fae42825fce3ed4163309c9f6b78539604d1ebc443bed4b&format=llm_user) ## Dialpad Connect Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Collaboration Tools** - Screen Sharing - Presentations - Whiteboarding - Real-Time Chat - Hand Raising - File Sharing - Private Chat - Real-Time Chat **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services - Contact Management - Communication Management - Fax Management - Call List Management - Call Center Management - Queue Management - Third-Party Integrations - Computer Telephony Integration - Real-Time Monitoring - Call Monitoring - Workflow Management - Call Center Integration **Agentic AI - Google Workspace Communication Tools** - Cross-system Integration **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Third-Party Integrations **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls - SMS Messaging - Chat/Messaging - Video Call Recording - Two-Way Audio & Video - SIP Trunking **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Meeting Coordination** - Scheduling - Video Call Recording - Participant Permissions - One-Click Join - Video Streaming - On-Demand Recording - Call Recording - Call Recording - Event Scheduling **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Software Type** - Mobile - Browser Application - Desktop Application **Access** - Software Pairing - Browser Extension - Individual Download **Additional Functionality** - Video Support - AI/Machine Learning - Attendance Management - Collaboration Tools - Single Sign On - Registration Management - Email Management - Calendar Management - Transcripts/Chat History - Activity Dashboard - Data Security - Document Storage - Document Management - Alerts/Notifications - Customizable Branding - Two-Way Audio & Video - Drag & Drop - Conferencing - Breakout Rooms - Third-Party Integrations - API - Generative AI - Chat/Messaging - Whiteboard - Reminders - Reporting & Statistics - Meeting Management - Brainstorming - Presentation Streaming - Surveys & Feedback - Mobile Access - Video Conferencing - User Management - AI Copilot - SSL Security - File Transfer - Email Reminders - Remote Access/Control - Content Management - Microsoft Outlook Integration - CRM - Auto Framing - On-Demand Webcasting - Automatic Transcription - Two Way Audio & Video - User Profiles - Video Management - Polls/Voting - Event Management - Brand Management - HD Audio/Video - Presentation Tools - Communication Management - Host Controls **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts - Electronic Faxes - IVR - Video Call Recording - Customizable Reports - Real-Time Reporting - Meeting Management - Screen Sharing - Two-Way Audio & Video - Virtual Voicemail **Additional Functionality** - Live Chat - Multi-Channel Communication - Customizable Reports - Call Tracking - Automatic Call Distribution - Real-Time Data - Purchasing & Receiving - Employee Directory - AI Copilot - Activity Tracking - Collaboration Tools - Call Scripting - Real-Time Reporting - Call Recording - Real-Time Analytics - Virtual Call Center - Activity Dashboard - Reporting & Statistics - CRM - Auto-Dialer - Generative AI - Contact Database - Call Transfer - Call Reporting - Call Logging - Voice Mail - Caller ID - Customizable Caller ID - Mobile Access - Callback Scheduling - IVR - API - Interaction Tracking - Call Routing - Alerts/Notifications - Video Conferencing - Call Conferencing - Call Disposition - Predictive Dialer - Spam Blocker - On-Demand Recording - Caller Profiles - Multiple User Accounts - VoIP Connection - Conferencing - Text to Speech - Reporting/Analytics - VoIP - Call Queues - Call Screening - Access Controls/Permissions - Online Voice Transmission - Unified Communications - Voicemail Transcription **Additional Functionality** - Trend Analysis - Generative AI - Voice Mail - SSL Security - Caller ID - Multi-Channel Communication - Activity Tracking - Interaction Tracking - Alerts/Notifications - Virtual Backgrounds - Mobile Access - Contact Management - Call Center Management - Access Controls/Permissions - Call Tracking - Call Transfer - Group Messaging - Call Recording - AI Copilot - Call Monitoring - Task Management - SMS Messaging - Reporting & Statistics - Activity Dashboard - Call Routing - Multi-User Collaboration - Single Sign On - Chat/Messaging ## Top Dialpad Connect Alternatives - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,416 reviews) - [3CX](https://www.g2.com/products/3cx/reviews) - 4.4/5.0 (432 reviews) - [8x8 Work](https://www.g2.com/products/8x8-work/reviews) - 4.2/5.0 (901 reviews)