Dialpad Connect Reviews & Product Details

I enjoy the fact it works and the layout is fairly intuitive. Its not hard to learn where to go and how to use as a user, most of our users dont even need any type of training. Pricing isnt too bad compared to mobile lines we have with Tmobile. Even the admin side of the program works just fine and performs well. Review collected by and hosted on G2.com.

Not much I can say I dislike. I guess I just dislike the mobile app as its not my favorite thing to use when making calls. I think if possible, it would be cool it I could somehow use my native phone app to make calls from this number. Review collected by and hosted on G2.com.

I like having transcripts of my conversations and voice messages. The page layout, interface, and customization options are all easy to use. I also appreciate the email notifications I receive when people contact me. Overall, it’s very user-friendly—easy to navigate and quick to find any contact I’m searching for. I also like that the name of callers that appears after the first conversation. Review collected by and hosted on G2.com.

Easy dialing, plus the ability to copy and paste phone numbers, and see the time and date of calls. I also like having categories in the inbox. It’s been working really well for my job, and I honestly don’t have any downsides. Review collected by and hosted on G2.com.

I continue to appreciate that I can easily export data on Call information and that there is a salesforce integration. Review collected by and hosted on G2.com.

One thing that has remained extremely tricky and difficult to navigate is the texting through Dialpad. While I use my phone for business, it operates as more of a personal business line. I need to be able to text colleagues and coworkers with quick, custom messages. However, Dialpad only offers the ability to send bulk messages with extremely high rates at which to send them out. Review collected by and hosted on G2.com.

I like that DialPad isn’t just VoIP software that gives me my own unique phone number. I can also download the DialPad app and answer business calls from anywhere, which makes it much more flexible for my day-to-day work. It’s especially helpful that I can keep my personal number hidden from clients, and I can turn on Do Not Disturb mode when I need some uninterrupted time. The text feature is also nice as I know other models don't have that. Lastly, the new UI is awesome and a lot more friendly on the eyes. Review collected by and hosted on G2.com.

The online website seems clunky and lags a bit compared to the actual application on my desktop. Review collected by and hosted on G2.com.

Dialpad now includes AI-powered support agents that can respond to customer inquiries, triage issues, and provide instant answers. As a result, wait times are reduced and support stays consistent, even when your team is busy. Review collected by and hosted on G2.com.

1. More Customization for AI Agents

The new AI Business Agents and AI Support Agents are helpful, but they’d be even more powerful if users had more control over workflows, triggers, and how responses are handled.

2. Deeper Analytics for Small Teams

Feedback Analytics is useful, but it could go further by offering more detailed breakdowns and better export options. Review collected by and hosted on G2.com.

I appreciate that it mimics the look of an actual phone call and text screen. When my wifi is spotty, I can switch to using the phone app and LTE. The desktop app's ability to connect texts and calls to Salesforce records saves me more hours than I could count. This is also a handy way to ensure that you can receive calls on your phone without giving away your information. Review collected by and hosted on G2.com.

Sometimes the desktop and phone apps can be slow to end a call despite clicking the correct 'hang up' button. I always wait a few seconds until it registers. Review collected by and hosted on G2.com.

The voip calling works fine. However, since opening the account- over six months- the text-messaging has never functioned properly. Note- this is on a 10 tdlc approved business line. And, with the default dialpad account settings (new account.) And, after dealing with customer support on multiple occasions. They were unable to fix the problem. Review collected by and hosted on G2.com.

The text messaging never functioned properly. 1.) This is a new account- default settings 2.) 10tdlc approved business line 3.) Dealt with customer support for over six months, and they were unable to resolve the issue. The problem is that the business cannot text message a client initially. instead, the client must send the first text. Then, the business can reply in the text thread (but not always.) Review collected by and hosted on G2.com.

Since i have been using this from past few years it is helping me a lot day by day after implementing technologies. It is really saving my time in some of the feature like converting my conference calls into text and Helping me in followups notifications with candidates and client also conference call due to that i never missed any meetings or calls . Also there is one more very good AI feature by giving me suggestions to make the conversation more productive. Review collected by and hosted on G2.com.

need to work on the some existing features to make more effective and reduce the interruption for user . Review collected by and hosted on G2.com.

What I like most about Dialpad connect it that it keeps calling, messaging and communication in one place. It's pretty easy to use and I like being able to quickly check my call history and message without jumping between different apps. Review collected by and hosted on G2.com.

One thing I don't like about Dialpad connect is that sometimes the app can feel a little slow, especially when switching between calls or different sections. A few features also take some time to get used to and occasionally I have to refresh or try again when something doesn't load properly. Review collected by and hosted on G2.com.

One thing I love about using Dialpad connect is how easy it is to use with fellow employees. We can easily take over each other‘s conversations and see past text threads. It also helps that we are able to see all of the call transcripts so we can immediately be up-to-date on any questions a customer might have about a previous conversation. Review collected by and hosted on G2.com.

One thing I dislike is that I cannot find call transcripts on the app, and I can only do certain things on Safari Review collected by and hosted on G2.com.